Reviews

Review Details

• Review fromSusan A

  Date: 07/31/2025

  2 stars
  Changed cost and changed pickup : times 3. Very poor customer service

  SGT Auto Transport Corp.

  Date: 08/01/2025

  Dear *****,
  
  Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the concerns you've experienced regarding changes to pricing and pickup times. Please know that we take all customer feedback seriously, and your satisfaction is extremely important to us.

  At SGT Auto Transport, we aim to deliver transparent and reliable service, and we regret that your experience did not reflect our usual standards. Occasionally, unforeseen logistical factors beyond our controlsuch as carrier availability or market fluctuationscan result in changes. However, we always strive to communicate clearly and in advance, and we apologize if this was not your experience.

  We want to assure you that our team has already reached out to you directly in an effort to address and resolve the situation. We are committed to working with you to ensure your concerns are handled appropriately.

  Thank you again for bringing this to our attention and allowing us the opportunity to make things right.

• Review fromMathew N

  Date: 07/24/2025

  1 star
  Just read the reviews. Total scammers, no ethics, wont book your car on time, poor customer service.

  SGT Auto Transport Corp.

  Date: 07/28/2025

  Dear ******,

  Thank you for sharing your feedback. Were genuinely sorry to hear that youre dissatisfied with your experience, and wed like the opportunity to better understand and address your concerns.

  Please allow us to clarify that SGT Auto Transport is a licensed, bonded, and highly rated company with a long-standing track record of delivering reliable vehicle shipping services nationwide. We take great pride in our transparency, ethics, and customer care. While we understand frustration can arise during any service process, we respectfully ask that reviews remain accurate and refrain from making statements that could be considered defamatory or misleading.

  Our team is already looking into your case and will be reaching out to you directly to better understand the situation and work toward a resolution. We value your business and hope to have the opportunity to restore your confidence in our service.

  SGT Auto Transport Corp.

  Date: 07/28/2025

  Dear ******,

  Thank you for sharing your feedback. Were genuinely sorry to hear that youre dissatisfied with your experience, and wed like the opportunity to better understand and address your concerns.

  Please allow us to clarify that SGT Auto Transport is a licensed, bonded, and highly rated company with a long-standing track record of delivering reliable vehicle shipping services nationwide. We take great pride in our transparency, ethics, and customer care. While we understand frustration can arise during any service process, we respectfully ask that reviews remain accurate and refrain from making statements that could be considered defamatory or misleading.

  Our team is already looking into your case and will be reaching out to you directly to better understand the situation and work toward a resolution. We value your business and hope to have the opportunity to restore your confidence in our service.

• Review fromMarion M

  Date: 07/19/2025

  2 stars
  I booked an auto transport and I signed a contract for a specific fare to ship my car. Three days later, they phoned and requested several hundred dollars more. I cancelled.

  SGT Auto Transport Corp.

  Date: 07/21/2025

  Dear ******,
  

  Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify how our process works.
  
  At SGT Auto Transport, all initial quotes are based on current market conditions at the time of booking. However, the auto transport industry is highly dynamic, with factors such as carrier availability, fuel costs, and route demand occasionally impacting final pricing. While we always strive to honor the original quoted rate, there are times when market conditions require adjustments to secure a reliable and timely carrier.

  We completely respect each customers decision whether to proceed with the updated option offered or cancel the service altogether, and we appreciate you informing us of your choice promptly.

  We value all feedbackboth positive and constructiveas it helps us improve our services. Should you need vehicle transport in the future, we would be happy to assist you again under the best available conditions.

  Best regards,

• Review fromArt A

  Date: 07/05/2025

  5 stars
  This transaction was over the top! From the time that I made the initial phone call to the car delivery, everything went as smooth as silk! ***************** dispatch and delivery was the best that I have ever experienced! I have used several companies in the past to transport vehicles from the west coast , *********, ******* and *******, with good results but this move was the BEST by far! Thanks for a great experience!

• Review fromDessirea M

  Date: 06/27/2025

  5 stars
  "5 stars! I'm extremely satisfied with SGT auto transport service I received. The transport was on time, and the condition of my cars was perfect upon delivery. But what really stood out was the exceptional service from **** - he did an amazing job from start to finish. I highly recommend this company to anyone looking for reliable and professional auto transport. Thanks again ****!

• Review fromTrevor K

  Date: 06/27/2025

  5 stars
  I recommend using this company. Everything worked out perfectly fine.

• Review fromJesus P

  Date: 06/26/2025

  5 stars
  The driver showed up early and spent 10 minutes taking pictures of the car from the front to the back (evidence of its condition). I received a call from the shop who let me know the car had arrived (on time with no issues). Excellent service!

• Review fromYvonne S

  Date: 06/23/2025

  1 star
  As a military widow this is the WORST experience ever!!! I would not recommend this company to anyone. I plan on asking this company to be blackballed for any Gold Star Wives, Active or Veterans. They give you the run around on pick up times and charge a refund when you cannot meet their same day pickup times instead of the window of times given. PLEASE do your research before allowing this company to transport anything you have used your hard earned money to purchase!

  SGT Auto Transport Corp.

  Date: 06/24/2025

  Dear ******,

  Thank you for taking the time to share your experience. Were truly sorry to hear that you were dissatisfied and especially regret that this has been such a stressful experience during what is already a challenging time for you.

  We would like to clarify that our team scheduled a licensed and insured driver within the estimated pick-up window provided at the time of booking. When you were unable to release the vehicle to the assigned carrier and had to leave the area, we still offered to assist and arrange alternative transport, in an effort to meet your changing needs.

  Our team worked diligently to accommodate your time frame, but the service was ultimately canceled at your request. Because no breach of contract occurred on our end, the cancellation fee was applied in accordance with the terms outlined in your signed agreement. This policy is clearly communicated on our website, in your confirmation emails, and within the contract itself.

  We appreciate any honest feedback and, in return, aim to offer the same. Like any professional service provider, we invest considerable time, money, and resources into fulfilling our responsibilitiesresources that are deployed immediately upon contract signing. SGT Auto Transport was hired to utilize our auto transport expertise and proprietary network of vetted motor carriers to secure safe, compliant shipping for your vehicle.

  While no customer is ever forced to use our services, it is our expectation that when our time and resources are engaged, the mutual responsibilities outlined in the agreement are upheld. Canceling service after those resources have been used, while expecting a full refund, is unfortunately unreasonable and against the terms agreed upon.

  We take our role and our commitment to customers seriously and strive to serve every client with integrity, including active duty military, veterans, and their families. We are deeply disappointed to hear that you felt otherwise, and your feedback has been shared internally for further review.

  Sincerely,

• Review fromK M Nafimul I

  Date: 06/19/2025

  1 star
  They advertised to d price match and also $100 off of the quote with the discount code. Once I receive the quote and called them, they said they do not do price match with any lower. But certainly it is the highest quote from the other companies I have gotten the quotes from. And that $100 is a far light.

  SGT Auto Transport Corp.

  Date: 06/20/2025

  Dear K M Nafimul,
  
  Thank you for sharing your feedback. Were sorry to hear that your expectations were not met and appreciate the opportunity to clarify.
  
  At SGT Auto Transport, we do offer a price match policyhowever, this applies only to quotes from reputable and licensed transport companies. Our goal is always to ensure the pricing we provide is realistic based on current market conditions and can reliably secure a vetted, insured carrier. If a price match is declined, its done with the customers best interest in mind, as honoring an unrealistically low quote could result in delays or an incomplete shipment.
  
  We take pride in maintaining transparency and high standards in the service we provide, and were sorry if any part of your experience did not reflect that. We appreciate your consideration and are here if you'd like to revisit your shipment with us.
  
  Best regards,

• Review fromGrace S

  Date: 06/18/2025

  5 stars
  I was very happy with my experience with *** *********************** I had a lot of great support especially from **** in **************** who was there for me every step of the way. It was the first time I had ever had to transport a vehicle and he would come into the chat (they would transfer me to him) to help me every step of the way. They quote they provided was exactly what it cost. The finance department was also very helpful when a form did not come through and they sent it again. I had a very good transport company as well with ******** from ********, **. It may not be normal, I don't know, but I called on Friday and my truck was here from ****** to ************* on Tuesday around noon. The driver was very friendly and very careful with my truck. I can't tell you how very glad I was that my son had recommended *** and that I went with them. I would gladly use them again if I ever had to do it again. Again, big kudos and a million thanks to **** for making it easy to understand, allaying my fears and keeping track of everything for me.

  SGT Auto Transport Corp.

  Date: 06/19/2025

  Thank you so much for your thoughtful and detailed review! Were thrilled to hear that your experience with *** was such a positive one, especially as a first-time shipper. Were glad **** and our team could support you every step of the way and that everything went smoothly from start to finish. We truly appreciate your trust in usand your son's recommendation! Well be here if you ever need us again.