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Business Profile

Auto Transportation

SGT Auto Transport Corp.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

4.51

Average of 1,646 Customer Reviews

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Review Details

  • Maura S

    Date: 11/04/2025

    GIVE PICK UP AND DROP OFF DATES AND TIMES AHEAD OF TIME! The day of/night of DOES NOT WORK for older folks!My last pick up on 10/30 you gave me 3 hours!And charged me extra for Premium Service.The drop off was 30 min. Before! Not using your company again!

    SGT Auto Transport Corp.

    Date: 11/06/2025

    Dear *****,

    Thank you for taking the time to share your feedback. Were sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify how our scheduling process works.

    At SGT Auto Transport, all pickup and delivery times are estimated, as vehicle transport depends on multiple variables including route logistics, driver availability, traffic, weather, and other factors. While we always strive to provide as much advance notice as possible, exact times can only be confirmed once the carrier finalizes their route. This industry-wide practice ensures safety, efficiency, and accurate coordination across all shipments.

    Regarding the *************** charge, this option is an expedited scheduling upgrade that guarantees the pickup dates. It does not, however, guarantee exact pickup or delivery times but it significantly reduces waiting windows and provides faster overall handling.

    We truly regret any inconvenience caused by the short notice you experienced. Your feedback is valuable and has been shared with our logistics team to help us improve communication, especially for customers who may need additional time to prepare.

    We appreciate your business and the chance to explain our process, and we hope you might reconsider using *** in the future we remain committed to providing professional, transparent, and reliable service.

  • Phil S

    Date: 11/04/2025

    I dont like how *** tried to charge you more for a guaranteed pick up date and for a. Extra 100 lbs in the car. There shouldnt be an extra charge for a dedicated

    SGT Auto Transport Corp.

    Date: 11/06/2025

    Dear ****,

    Thank you for sharing your feedback. We appreciate the opportunity to clarify how our pricing structure works and assure you that transparency is a top priority for us.

    The Guaranteed Pickup Date option is indeed a premium expedited service. Because it requires dedicated scheduling, coordination with specific carrier availability, and route prioritization, it is offered at a higher price point than our standard service. This ensures customers who choose that option receive the fastest and most precise pickup possible, which many find helpful when working with tight schedules.

    Regarding extra weight in the vehicle, our standard quotes are based solely on the transportation of the vehicle itself, with a limited allowance for personal items (up to 100 lbs at no charge). Any additional weight beyond that must be declared and billed accordingly to ensure compliance with federal Department of Transportation regulation.

    These additional options are not hidden fees they are optional service upgrades provided to give our customers flexibility depending on their individual needs.

    We appreciate your understanding and the chance to explain this further. Our goal is always to provide clear, fair, and professional service while offering options that best suit each customers ********************** requirements.

    Warm regards,

  • Sunehra S

    Date: 11/04/2025

    I have used SGT **** multiple times and they have always provided a smooth and hassle free service during stressful moves.

    SGT Auto Transport Corp.

    Date: 11/06/2025

    We truly appreciate your continued trust! Its great to hear weve been able to make your moves stress-free every time.

  • Albert C

    Date: 11/04/2025

    I had a tight time to get my truck from ** to **, and they got there sooner that I arrived. Im grateful for how efficient they were. I will be using them in the future.

    SGT Auto Transport Corp.

    Date: 11/06/2025

    Were happy we could meet your tight timeline and deliver efficiently thank you for trusting us with your shipment!

  • Viena D

    Date: 11/04/2025

    Supper fast, no issues. Would use again in a future move

    SGT Auto Transport Corp.

    Date: 11/06/2025

    Were glad to hear everything went fast and smooth! We look forward to helping with your next move.

  • Ryan S

    Date: 11/04/2025

    Overall was a very simple and streamlined process. I moved from ************ to ********** and the staff were terrific to work with and had no issues. ** recommend them.

    SGT Auto Transport Corp.

    Date: 11/06/2025

    Were thrilled your move went smoothly and that our team made it easy for you thank you for recommending us!

  • Cara G

    Date: 11/04/2025

    Overall we had a great experience with ***. ** I could suggest one thing is they give a better time window of pick up and drop off. We were given about 15 minutes on pick up and about 45 minutes on drop off - but the driver we had was fantastic and the car showed up in great shape and on time. The price was fantastic as well, I would definitely recommend *** to others.

    SGT Auto Transport Corp.

    Date: 11/06/2025

    We appreciate your feedback and are glad everything went smoothly! Well keep your suggestion in mind as we continue improving our scheduling process.

  • Jeff B

    Date: 11/04/2025

    Overall a great experience. They did pick up one day later than their estimate, so I had to reschedule my flight out of pick up location but they were incredible fast on delivery. Car was well taken care of and it was a great experience. They were not the cheapest and not the most expensive but they stuck to their estimate. I will definitely use these guys again.

    SGT Auto Transport Corp.

    Date: 11/06/2025

    Were happy to hear you had a great experience! Thank you for your understanding and for choosing us again we look forward to serving you in the future.

  • Gail A

    Date: 11/04/2025

    First time shipping so we were anxious about the process and of course we were told stories about what hadn't gone well for others...BUT, it all went very well from first inquiry through the selection of carrier (very professional) and every step was well explained and done as promised. Good communication. The car arrived on time in the same condition as when it was loaded. Good to know that we have a reliable company for future deliveries.

    SGT Auto Transport Corp.

    Date: 11/06/2025

    Thank you for sharing your experience! Were so glad your first shipping process went smoothly and that everything went as promised. We truly appreciate your trust and look forward to helping with future deliveries!

  • Stephanie N

    Date: 10/31/2025

    ******** customer service. Booked 2 months in advance and paid extra for a "guaranteed" pickup date. No one ever showed up. *** did not contact me and let me know. They don't answer phones, and Chat support knows nothing, gives canned responses and are rude. There is no way to check your status of vehicle or track it, that is ***'s false advertising. Literally left an 83-year old woman out to dry without her car being picked up.

    SGT Auto Transport Corp.

    Date: 11/03/2025

    Dear *********,

    Thank you for sharing your feedback and bringing this situation to our attention. Were very sorry to hear about your experience and understand how frustrating this must have been. While the first assigned carrier unfortunately failed to complete pickup on the scheduled date, our team worked diligently in accordance with the terms of the contract to secure another carrier and ensure your vehicle was successfully transported.

    Were glad we were ultimately able to complete your shipment despite the challenges encountered. Please know that your comments have been forwarded to our ***************** Team for further review so we can continue improving our communication and coordination processes.

    Sincerely,

SGT Auto Transport Corp. is BBB Accredited.

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