Reviews

Review Details

• Review fromAaron G

  Date: 06/10/2025

  5 stars
  First time shipping a car, and I was scared shipping a vehicle cross country. I read all the reviews from BBB and experiences of companies jacking up the prince on delivery so I was on edge.SGT made it seamless. I finalized the pickup and I paid for guaranteed pickup date. The car was picked up the on that day and delivered a day early without incident. I was able to call the driver for updates and everyone was friendly and easy to talk to.I'd definitely recommend and plan to use them in the future.

  SGT Auto Transport Corp.

  Date: 06/12/2025

  Thank you! Were so glad we could make your first cross-country car shipment smooth and stress-free. We appreciate your trust and look forward to helping you again in the future!
  

• Review fromMa M

  Date: 06/10/2025

  1 star
  Very dishonest company. They say they will have a transport within 2-3 days but this is only to **** you in so you agree to their contract, which evidently in the very small print, obligates you to paying a $149 nonrefundable cancellation fee. So be very sure you want to use this disreputable company before you agree to their contract.

  SGT Auto Transport Corp.

  Date: 06/11/2025

  Dear Ma ******,

  Thank you for your feedback. Were sorry to hear that your experience did not meet your expectations. However, we would like to take this opportunity to respectfully clarify a few key points.

  As stated in the Terms and Conditions available before, during, and after booking, a cancellation fee applies if a customer chooses to cancel before the end of the agreed pickup window. This policy is in place not to penalize our customers, but to cover the immediate and significant resources we dedicate once a contract is signed. These terms are not hiddenthey are clearly linked in our customer communications, outlined on our website, and acknowledged in the signed agreement.

  We appreciate all honest feedback and, in turn, believe in offering the same. Like any reputable business, we invest considerable time, money, and effort to serve our customers, aiming to deliver successful outcomes for both parties. When our services are utilizedespecially the labor-intensive process of coordinating and securing transportation through our vetted carrier networkand then canceled prematurely, the cancellation fee covers the real costs already incurred.

  SGT Auto Transport was hired to use our extensive industry knowledge and proprietary network of licensed and insured motor carriers to secure transport on your behalf. We commit to our clients through binding agreements to ensure high standards and accountability, which is ultimately to benefit and protect our customers.

  We understand that first-time shippers may not realize how much work goes into arranging a safe and legal vehicle shipment. This includes vetting carriers for proper insurance, DOT compliance, availability, and route coordination. Once your service agreement was signed, our team began this process immediately. Cancelling after these efforts were set in motion constitutes a breach of the agreement, making the cancellation fee valid and applicable.

  To suggest that our service is dishonest is not only inaccurate, but overlooks the transparency and integrity we apply in every customer interaction. No one is forced to use our servicesbut when someone chooses to do so and later cancels after our team has invested resources, declining to cover those costs is simply unreasonable and unethical.

  We strive to be as fair, clear, and professional as possible in every step of the transport process, and we appreciate you allowing us to clarify our side.

  Best regards,

• Review fromKathy L

  Date: 06/09/2025

  5 stars
  Excellent service and great experience! They were able to find a carrier right away and told me exactly what to expect. **** was very responsive and answered the phone every time I called.

  SGT Auto Transport Corp.

  Date: 06/12/2025

  Thank you! Were happy **** and the team provided great service and clear communication. We appreciate your kind words!
  

• Review fromGregory B

  Date: 06/06/2025

  1 star
  If I could give 0 stars, I would..I called **** got a quote, and signed a contract 2 weeks ahead of time. The day before my car was scheduled to be picked up, they called and changed to contract and increased the price $300 more. The car does not leave ******* when its suppose to and is delayed being dropped off, all for more money. As a Veteran, They dont give discounts like the site states.From *** not honoring there contract prices & increasing them on the last day, to the car not leaving ******* when it was suppose to, now its a delay in delivery Complete inconveniences, lies, and deception tactics!Use a different company for sure.

  SGT Auto Transport Corp.

  Date: 06/09/2025

  Dear *******,

  Thank you for your feedback. Were sorry to hear about your experience and appreciate the opportunity to address your concerns.
  At SGT Auto Transport, we always aim to provide transparent pricing and reliable service. When a contract is signed, we make every effort to secure a carrier at the quoted rate. However, due to fluctuations in market demand, fuel prices, and driver availabilityespecially during peak seasonsthere are rare instances when a carrier cannot be secured at the original rate. In such cases, our team reaches out in advance to discuss any necessary adjustments before proceeding, and the customer is never obligated to accept the change.

  Regarding the delivery timeline, all pickup and drop-off dates are estimated, as noted in our terms and conditions. Delays can occur due to unforeseen logistical factors such as weather, traffic, or carrier scheduling. We understand how frustrating this can be and always strive to minimize such disruptions.

  Concerning the Veteran discount, we are proud to support those who have served. To ensure the discount is applied, customers must let us know they are eligible at the time of booking. We apologize if this was not communicated clearly during your interaction.
  

  We value your business and regret that your experience didnt meet expectations. Thank you again for bringing this to our attention.
  

  Sincerely,

• Review fromBenny S

  Date: 06/04/2025

  1 star
  Sgt Auto Transport caused deep frustration and disappointment regarding the service I received from them. They have very poor and unreliable customer service representatives. My vehicle was not picked up on the agreed date and time, The pickup also missed the estimated window I was given leading to me having to pay out of pocket to have my employee wait for a driver to pick up my vehicle. Despite multiple attempts I was unable to reach anyone from their customer service team via phone and was forced to wait on hold for an extended period of time. I did not receive any meaningful updates pertaining to my vehicle pickup. Just a representative saying they would give me a call back, after hours of waiting I did not receive a call from anyone at the company. This lack of communication and failure to deliver as promised is completely unacceptable. I expected a professional and reliable service but instead Ive been left without answers.

  SGT Auto Transport Corp.

  Date: 06/05/2025

  Dear *****,
  
  Thank you for sharing your feedback. Were genuinely sorry to hear about your disappointment and frustration. At SGT Auto Transport, we strive to provide reliable service and clear communication, and we regret that your experience did not reflect the standards we aim to uphold.
  
  Please note that, as outlined in our terms and conditions, all pickup and delivery dates provided are estimated and dependent on carrier availability, route conditions, and scheduling logistics. While we understand this can be frustrating, especially when coordinating other responsibilities, our team works diligently to minimize delays and provide updates as they become available.
  
  While the scheduled pickup date assigned by the carrier may have shifted, we would like to clarify that your shipment was booked with a pickup window between June 2nd and June 4th, and the actual pickup still occurred within this contracted timeframe.
  
  We apologize for any lapses in communication and the inconvenience this caused. Your comments have been forwarded to our ***************** team for a full review of your order so we can audit what led to the communication breakdown and ensure improvements are made where necessary.
  
  We appreciate your feedback and the opportunity to learn from it. If theres anything else we can do to assist you, please dont hesitate to reach out.
  
  Best regards,

• Review fromDavid B

  Date: 06/03/2025

  5 stars
  They picked up my vehicles and my address in ******** **** ****** on 30 May 2025, I received them in pace Florida and my new address on 31 May 2025, which was remarkable. Both vehicles ran as they are supposed to. They deliver my vehicles. The only problem was Communication of payment. Which was taken care of. I would recommend them if anyone wanted to move vehicles without driving. Excellent service.

  SGT Auto Transport Corp.

  Date: 06/04/2025

  Thank you for your great feedback! We're glad the transport was quick and smooth from ******** to *******, and we appreciate your patience regarding the payment communication. We're happy everything was resolved and truly grateful for your recommendation!
  
  
  
  
  
  
  

• Review fromLisa M

  Date: 06/03/2025

  5 stars
  From start to finish we had a wonderful experience with SGT. *** driver, ****, communicated and kept us informed every step of the way. I would definitely recommend!!! Thank you.

  SGT Auto Transport Corp.

  Date: 06/04/2025

  Were glad to hear you were pleased with our service! We truly appreciate your recommendation and support.
  
  

• Review fromadam k

  Date: 05/31/2025

  5 stars
  Excellent service. Had a car shipped from ****** to **************. Communication was great, service was fast and delivery was handled without issue. Would definitely use them again.

  SGT Auto Transport Corp.

  Date: 06/02/2025

  We're delighted to hear you had an excellent experience with our service! Thank you for your kind words!
  

• Review fromNicki H

  Date: 05/29/2025

  5 stars
  This company is reputable and reliable. NOT all auto transport companies are! These folks did what they said they would and kept in close communication with us the entire time the car was loaded to the time it arrived 1100 miles later. From the uptake person to the actual driver, everyone was kind and kept their word as to the pick up and delivery of our car.

  SGT Auto Transport Corp.

  Date: 05/30/2025

  Thank you for the thoughtful feedback! Were proud to be a team our customers can count on. It's great to hear that you had a smooth, well-communicated experience from start to finish thats exactly what we strive for every time. We truly appreciate your trust in SGT Auto Transport!
  
  
  
  

• Review fromConrad P

  Date: 05/22/2025

  5 stars
  This was the third time I use *** and I would like to say the y are worth every *****,,, great service,, the best drivers,,,polite ,,,,door to door delivery , My driver was ***** and couldn`t ask for any better,,,Thank you, *****.

  SGT Auto Transport Corp.

  Date: 05/23/2025

  Thank you for your continued trust! We're thrilled to hear that your third experience was just as smooth. We'll be sure to pass your kind words along to *****. We appreciate your support!