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Business Profile

Auto Transportation

SGT Auto Transport Corp.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

4.52

Average of 1,638 Customer Reviews

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Review Details

  • Al I

    Date: 11/19/2024

    SGT Transport is doing a wonderful job for us. Everything went on schedule better than I anticipated.!
    Thank you for being there.
    ** *** *****

  • Scott H

    Date: 11/15/2024

    ***** ******* I had a bad experience that took much of my time. I had my *** shipped from AZ to ** and had damage. *** washed their hands and said " here is our insurance, we don't deal with that". The insurance said, "the transporter denied wanting to pay and does not show coverage". They did not take photos on pick up. I am not sure what you do from here.

    SGT Auto Transport Corp.

    Date: 11/18/2024

    Dear *****,

    Were truly sorry to hear about your experience, and we understand how challenging the situation has been for you. Wed like to address a few points to clarify the process and the responsibilities involved.

    Your vehicle was fully insured during transport, but as per our Terms and Conditions, both the Carrier and Customer have a shared responsibility to properly document the vehicles condition. This includes taking before and after photos to identify any pre-existing or new damage during transport. The pre-trip inspection is a crucial step, as outlined in Section 4.g, where both parties complete a vehicle inspection report on the Bill of Lading. This report should document the vehicle's condition, and any existing damage is noted.

    At delivery, as per Section 4.h, another inspection is conducted, and if no new damage is noted on the final Bill of Lading, it confirms that the vehicle was received in the condition expected. Both inspections, including photo documentation, fall under this shared responsibility to ensure a clear record of the vehicle's state before and after transport.

    Our compliance team provided guidance on what steps could be taken next. The team advised you on the type of claim that could be filed if the carriers insurance failed to cover the damages.

    We worked diligently to assist you during this situation, staying engaged and providing guidance throughout the resolution process. If you have any more questions or need further assistance, please don't hesitate to reach out. We are here to help and value your feedback as an opportunity to improve our services.

    Sincerely,

  • David G

    Date: 11/12/2024

    What a St show!Unreal able pick up, 6 hours late And made my contact to have to meet on road outside of her residence.3 PM pickup and ended up a dark 9:30 PM! Driver was non apologetic!I got a call at 10 AM the same day and asked when pickup would be, 3PM Driver gave new pickup times after my contact called in. 6PM then 8PM then finally 9PM! Then said, you got to meet me out on main road!Car did get to destination a day late but this company subs to anyone that wants to pickup. Look for another outfit that has control of there own drivers.

    SGT Auto Transport Corp.

    Date: 11/15/2024

    Dear *****,

    We sincerely apologize for the experience you had with our service. We understand that delays and changes to scheduled times are frustrating, and we regret the inconvenience it caused you and your contact. While our pickup and delivery time frames are estimates, we recognize that the unexpected shifts in timing had a negative impact, and we are committed to addressing this with the utmost seriousness.

    Your feedback has been forwarded to our ***************** Manager for a comprehensive review, and we will be directly addressing the matter with the carrier involved. We strive to ensure our communication is timely and transparent, and the lack of clarity and professionalism you experienced from the driver falls short of our standards.

    To clarify, SGT Auto Transport works exclusively with carriers vetted and approved by the ******************************************* (*****). We do not work with just any carrier but instead select partners carefully to meet strict safety and service requirements.

    Your feedback is invaluable to us as we continuously seek to improve. We truly appreciate you bringing this to our attention, and we are committed to making sure similar situations are handled more effectively in the future.

    Thank you again for your time and understanding.

    Sincerely,

     

  • Star L

    Date: 11/11/2024

    Very good job the delivery was very fast and easy. The driver was able to pick up my vehicle without me being there which was good. The communication was very good. The price was very good.

    SGT Auto Transport Corp.

    Date: 11/12/2024

    Thank you for your review! We're glad you enjoyed our services.

  • Cathy M

    Date: 11/08/2024

    Great experience!! Easy reservations - Quick scheduling - Fast delivery! Would recommend!! A++++

    SGT Auto Transport Corp.

    Date: 11/11/2024

    Were pleased to hear youre satisfied with our service! Thank you for trusting us with your vehicle transport.

  • Power Up Autop Sales L

    Date: 11/08/2024

    Terrible services, dont trust in this company. The prices in Quote are false

    SGT Auto Transport Corp.

    Date: 11/11/2024

    Dear ***********************,

    We apologize for the difficulties you experienced. At SGT Auto Transport, our goal is to provide transparent and reliable service. However, as we work with an estimated pickup window, unforeseen market conditions can occasionally require us to make adjustments. Our dispatchers made every effort to find a driver willing to transport at the original quote, but when this wasnt possible, we provided an alternative to prevent further delays. We presented this option to keep you fully informed and engaged in the decision-making process, as customer communication is extremely important to us.

    We understand your frustration and regret any inconvenience caused by this situation. Please know that your feedback is invaluable as it allows us to refine our processes and better serve our customers in the future. If theres anything more we can do to assist or answer additional questions, please dont hesitate to reach out.

    Thank you for your understanding. 

  • james h

    Date: 11/08/2024

    Pleasant to work with, on time and our truck arrived safely. Thank you.

    SGT Auto Transport Corp.

    Date: 11/11/2024

    Thank you for providing us with a positive rating. We sincerely appreciate your business.


  • Ben P

    Date: 11/02/2024

    *** was great to work with. They found a driver to pick up my truck in under 24 hrs. My truck was in ********* and needed to be delivered to ***********. The driver they found was able to pick up my truck without me needing to be there which made it super easy for me. The driver called me an hour before he picked it and again when it was loaded and sent pictures. He called again when he was an hour away as well. They did a great job at a great price. I would certainly call them again for any other vehicle moves.

    SGT Auto Transport Corp.

    Date: 11/04/2024

    Thank you for sharing your experience! We look forward to serving you again in the future.


  • Brian S.

    Date: 11/02/2024

    Was originally quoted $984 for enclosed carrier shipping from **** to *******. Received a call from *** offering a guaranteed pick up date for an additional $300, new total $1284. The day of pick up price changed to $1550, negotiated to $1500. All I can say is when one of these transport companies price comes in much lower than their competitors DON'T BELIEVE THEM. Second year in a row this has happened to me (ABC Car Shipping) screwed me last year.

    SGT Auto Transport Corp.

    Date: 11/05/2024

    Dear *****,

    Were truly sorry for the frustration you experienced with the pricing changes on your shipment. While your original quote included a guaranteed pickup, the additional option was offered to help ensure timely transport given the fluctuations in driver availability and market conditionsfactors which, unfortunately, are sometimes beyond our control. We understand how disappointing these adjustments can be, and we apologize for any inconvenience caused. Please know that we are committed to offering fair, consistent rates, and your feedback helps us improve transparency in these situations.

    Thank you for bringing this to our attention, and we hope to serve you better in the future.

    Sincerely,

  • Patricia D

    Date: 10/31/2024

    *** is a great auto transport company to deal with. Their staff is highly efficient, professional, and organized. The driver, ****, kept in frequent touch with me about the time of pickup and delivery. I will gladly use them again when I return home. I highly recommend this wonderful agency!

    SGT Auto Transport Corp.

    Date: 11/04/2024

    We're glad to hear that! Thank you for choosing us for your transportation needs. If you ever need assistance in the future, feel free to reach out.

SGT Auto Transport Corp. is BBB Accredited.

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