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Business Profile

Auto Transportation

SGT Auto Transport Corp.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

Customer Review Ratings

4.52

Average of 1,638 Customer Reviews

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Review Details

  • Greg G

    Date: 04/11/2023

    IBROHIM was a great transport driver. I will be using them again and can highly recommend them to anyone

    SGT Auto Transport Corp.

    Date: 04/13/2023

    Thank you for leaving us a 5-star review! We appreciate your business!

  • Victoria H

    Date: 04/10/2023

    One star because zero stars is not possible. There are many companies that offer the same service - use one of them instead.
    I had to call 3 times to have my order verified (aka after they had my cc info). The carrier I was assigned did not call me at any point during the pick up and delivery process. For east coasters, would highly recommend using a different carrier if you are assigned to Dunamis out of MA. They were late to pick up my vehicle by 4 days (allegedly due to a breakdown, but they never called to communicate this). I only knew my vehicle was picked up because my dealership told me. I called to asked about a delivery time. The next day, the delivery window came and went - no communication. I had to call to find out it would be delayed until the next day due to weather. I was guaranteed 7am delivery and at 6:58 the delivery driver told me he overslept and would be late. I would not be home that day and was told they could not deliver the next day. With no other option, I accepted delivery of my brand new vehicle via FaceTime, with the keys left in the gas cap. Completely unacceptable. SGT seemed to think this was fine and was unhelpful in securing a discount (or offer one themselves) for the experience. They sided with the carrier and told me because it was past the delivery date they could not help.

    SGT Auto Transport Corp.

    Date: 04/12/2023

    Dear ********,
    We offer our sincerest apologies for the difficulties you encountered during the pickup and delivery of your vehicle. Your feedback is of great importance to us and we deeply regret any frustration this may have caused. Please note that, as per our terms and conditions, pickup and delivery dates and times are estimated and not guaranteed.
    At our company, we take all customer feedback seriously and, as such, we will conduct a thorough audit of your order and address the concerns raised with the carrier company. Furthermore, as a gesture of our apology, we will be sending you a gift code via email that you can use to enjoy meals at local restaurants.
    Once again, we apologize for any inconvenience and remain committed to providing you with an exceptional experience in the future.
    Thank you for bringing this matter to our attention.
    Respectfully,

  • Brent S

    Date: 04/10/2023

    I think SGT Transport is a great company the customer service is excellent.Information is accurate and comm publication is great makes our job easy.We are always paid on time for our service we look forward to continue to transport loads for the company.

    SGT Auto Transport Corp.

    Date: 04/12/2023

    Thank you for your review! We appreciate your business! Warmest Regards, SGT Auto Transport!

  • Jose G

    Date: 04/10/2023

    Dispatch was fast and easy, all dispatch info was correct. Great broker to work with, will work with them again

    SGT Auto Transport Corp.

    Date: 04/11/2023

    It's wonderful to hear that you had a positive experience with our team. Thank you for your kind words!

  • Charles F

    Date: 04/09/2023

    SGT Auto Transport Corp is unreliable and the worst experience with a recent order. I set up to move a truck from FL to NY and was quoted a price. When the time came to ship the truck no one called and I had to call them to find out what was going on with the shipping. They could not find a driver for my order. They wanted to charge me $400 more then the quote given to ship truck. Bad way to run a business being so untrustworthy and dishonest about shipping the vehicle. Now I am in NY without a vehicle for 3 months, and subjected to renting from a local company. I feel this was a scam.

    SGT Auto Transport Corp.

    Date: 04/11/2023

    Thank you for your feedback! Your route was not being frequented at the time and dispatchers came across an option to not delay your shipment any further. The option to accept or decline any option is up to the customer only. If you decide to decline an option we will continue working on the shipment. We apologize for any inconvenience!

  • Jason H

    Date: 04/07/2023

    Courteous and professional. Solutions oriented people make life much easier!

    SGT Auto Transport Corp.

    Date: 04/10/2023

    Thank you for your positive feedback! We are delighted to hear that you found our team courteous and professional. We strive to provide exceptional service to our clients and are glad to know that our solutions-oriented approach made your experience with us a pleasant one. We appreciate your business and look forward to serving you again in the future.

  • Jeremie M

    Date: 04/06/2023

    They do great business they do everything on there end

    SGT Auto Transport Corp.

    Date: 04/07/2023

    Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us.

  • Rob D

    Date: 04/06/2023

    These guys were great from start to finish! I had a quote in 10 minutes. They picked up my car 2 days later at exactly the time they said they would and delivered it exactly on the day and at the time they said they would. We had several communications during the process and they always responded immediately. Also the price was great and actually a bit less than I expected. 100 percent chance that I will use them again in the future!

    SGT Auto Transport Corp.

    Date: 04/07/2023

    Thank you for your review! We appreciate your business! Warmest Regards, SGT Auto Transport!

  • MUV T

    Date: 04/06/2023

    I'm a carrier, SGT is a great company to do business with.

    SGT Auto Transport Corp.

    Date: 04/07/2023

    We appreciate your comment! Thank you for doing business with us! Warmest Regards!

  • Danny G

    Date: 04/05/2023

    Shipping was faster than expected! Awesome assistance and loved that they offered military discounts! Plus the price matching. Overall great service!

    SGT Auto Transport Corp.

    Date: 04/06/2023

    Thank you for your review! We appreciate your business! Warmest Regards, SGT Auto Transport!

SGT Auto Transport Corp. is BBB Accredited.

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