Reviews

Review Details

• Review fromChris P

  Date: 05/31/2023

  1 star
  ****Caution if booking directly - Didn't honor contracted rate****
  
  We had a direct contract with SGT, and they called the week of delivery and wanted to change the rate by upwards of $300, even though we had a signed contract and guaranteed price...at least that's what they told us when wanting us to sign the contract. I explained to the rep that called that we had a guaranteed rate, which is why we signed directly with them. No concern and no interest in honoring their commitment and guarantee. Now we are left searching for alternative options, which will no doubt lead to delay in delivery of our vehicle. They indicate on their website that customer service is their top priority. Apparently that's only if it's convenient for them. Caution if booking directly with them.

  SGT Auto Transport Corp.

  Date: 06/01/2023

  Dear *****,
  Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any inconvenience you have experienced.
  Please be informed that during the time of your shipment, the particular route was not being frequented, and our dispatchers encountered a situation where they had the option to avoid further delays in delivering your vehicle. However, we want to emphasize that the decision to accept or decline any alternative option is entirely up to you, the customer. If you choose to decline the offered option, we will continue to work diligently on completing the shipment as per the original agreement.
  In order to express our apologies and make amends for the inconvenience caused, we have already sent you an email with a Gift Code. This code can be used to enjoy dining experiences at restaurants in your area as a token of our apology and compensation. We hope this gesture will help make up for the frustration you've encountered.
  Please know that we take your feedback seriously and strive to improve the quality of our services. Your comments will be taken into account as we reassess and refine our procedures to better serve our valued customers. Our goal is to ensure that every customer receives excellent customer service and that their commitments and guarantees are honored.
  Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further concerns or require any assistance, please feel free to reach out to us. We are here to help.
  Best regards,

• Review fromA. N.

  Date: 05/30/2023

  1 star
  First, I called SGT back on 3/3/23 to get a quote for their service and to get the details on how the transport of two vehicles would work. I was given a quote for our cross country move but since we had not secured a destination address yet to call closer to our move date to sure things up. The plan was to move mid-may. which is what I told the gentleman that provided the quote. So sometime within the first week of April I was contacted by another rep who was trying to see if we had done the move yet and if we still needed their services I explain we had not and repeated that it wouldn’t be until Mid-May as i previously discussed with the initial rep and who was supposed to not the quote. FYI the quote that was provided stated May 15th as the shipped date. So not sure why the new rep didn’t see that as i provided the quote number. He stated he could save us some money if we were ready to lock in today and I asked for details of how that would work and what was needed to do that. He stated I just need an address you can change it later. So I provided an address for one of the houses we had applied for to rent and he proceeded to lower our cost by $300 dollars. I called back May 9th with the final address and was told there would be a three day window for pickup from May15-17 so we booked our flights for May 17th. I was also told I would get confirmation of our shipping company 5 days before the first scheduled day of possible pick up. I did not so I called and they seemed annoyed that I was asking for whom would be shipping our two cars and that I expected them to do what was explained. I was then told no there is no way to provide such info this far in advance but they would call me by the 14th with the transporter name and number which i mentioned was a Sunday and I was assured they would be working on Sunday. Never got a call so on 5/16 I got a call from them with the info about the transporter. They pickup the next day.

  A. N.

  Date: 05/31/2023

  They called and scheduled the pickup for the next day and our vehicle sat for a week on their property. I know because I hid an ***** ****** in the vehicle so I could track the movement and after a week of sitting I my husband called and asked what was going on they lied and told him the vehicles were on the road and should be at our location by 5/26. They sat another full day before they started to move. I was then contacted by dispatch on 5/28 and told that the driver was in Atlanta but was vehicle problems and may need us to meet him there to pick up our vehicles if he couldn’t get it fixed. I called him a liar and told him I have a GPS tracking device and he is in NC not GA and has been sitting at the motel since yesterday. He stammered over his words and said let me call him and confirm. He did and retracted his story and reduced his fee by $70. Then I called the driver and we ended up meeting him at a carmax because he had cars to drop there which was the real reason he couldn’t deliver to us on time and at our location. I don’t blame the driver he was just doing what was told. We actually tipped him the $70 the company gave us off the shipping cost. But I do blame both SGT and HU Trans LLC

  SGT Auto Transport Corp.

  Date: 06/01/2023

  Dear ******,
  We would like to express our gratitude for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your move, and we highly value your feedback. At our company, we take customer feedback seriously, and we want to assure you that we are committed to addressing the issues you faced with the carrier company.
  We fully understand the frustration that arose due to the miscommunication and delays in providing important information about the shipping process. Rest assured that we will thoroughly investigate this matter to ensure that similar situations are prevented in the future. Our aim is to enhance our services and improve the overall customer experience.
  Furthermore, we have already sent you an email containing a Gift Code as a token of our apology. This gift can be used at restaurants in your area, and we hope it brings you some joy. Once again, we sincerely apologize for any inconvenience caused and genuinely appreciate your understanding.
  Thank you for taking the time to bring these issues to our attention. Your feedback is invaluable in helping us enhance our services and meet our customers' expectations. Should you have any further concerns or require any assistance, please do not hesitate to reach out to us. We are here to support you.
  Kind regards,

  A. N.

  Date: 06/02/2023

  We wouldn't ship with you again to save our lives so the $100 you can keep. And you can have the restaurant gift certificate as well for $5. This review will stay and its not satisfied. Thank you but know thank you.
  

• Review fromPaul B

  Date: 05/25/2023

  1 star
  Another dissatisfied customer.
  
  I contracted with SGT a month prior to the date for a Guaranteed Pickup at a higher price point than standard. I followed up with them a couple of days before the contracted pickup date and they assured me that the car would be picked up. Didn't happen!! I chatted with them about next steps and they agreed that the price should be adjusted if/when they finally pick up the car. The day after the guaranteed deadline they called and told me that they now had a transport vehicle available but I would have to pay an additional $400 to get my car picked up. It felt like extortion as I had no other options and I was told that I had to agree immediately or the transport would no longer be available. I wrote to customer service and asked them to do the right thing and pay me the $400 dollars differential for what they admitted was their fault in missing the committed deadline. Their answer was a very short "NO".
  
  They "talk" customer service but they do not stand by their commitments and can't be relied on to fix any difficulties. Choose another transport company .

  SGT Auto Transport Corp.

  Date: 05/30/2023

  Thank you for your feedback! We sincerely apologize for the situation you experienced with our services.
  
  Please allow us to provide some clarity on the situation. Due to unforeseen circumstances, your route was not being frequented at the time of your contracted pickup date. Our dispatchers came across an option to not further delay your shipment. However, we want to emphasize that the decision to accept or decline any option is entirely up to the customer.
  
  We apologize if it felt like extortion or if you were given a sense of urgency during the conversation. We understand the importance of clear communication and ensuring that our customers have all the necessary information to make informed decisions.
  
  We appreciate your feedback, and we will take it into consideration to improve our services and avoid similar situations in the future. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team.

• Review fromKenneth K

  Date: 05/24/2023

  3 stars
  SGT changed the quoted price last minute. California to Maryland was quoted for $1679 and changed to $2200. This company is playing with customers. I think this is price scamming tactics. I talked to two different people, both gave me different quotes. I do not trust this company and this company is more expensive than othe good five stars companies.

  SGT Auto Transport Corp.

  Date: 05/30/2023

  Dear *******, thank you for sharing your concerns and we appreciate your feedback. We would like to take this opportunity to inform you that upon thorough investigation, we were unable to match your name to any customer on our system, therefore, we were unable to identify the order you are referring to. We sincerely apologize for any inconvenience this may have caused. We encourage you to send us an email at ***************************** with your order ID and current order status so we can proactively look for a solution or compensation if we are found to be at fault. Rest assured that we take all customer concerns seriously and we will do our best to resolve this matter promptly. Thank you for your patience and understanding.

• Review fromJudith C

  Date: 05/21/2023

  1 star
  We made plans way in advance for SGT to transport our car from Jacksonville to Maine.. given a 3 day window for them to pick up our car. Despite numerous calls , they failed! Did not transport our car. We had plane tx and we had to leave with no place to stay. Soooo upset and very frustrated. We got in the car and now are driving ourselves back to Maine! What is a car transport company if u can’t rely on them to come when they are supposed to? . Do not
  Trust or use them … bad bad

  SGT Auto Transport Corp.

  Date: 05/30/2023

  Dear Customer,
  
  We sincerely apologize for the negative experience you had with our services. We understand the frustration and inconvenience caused by the delay in picking up your car despite the given three-day window. We deeply regret that we were unable to meet your expectations and complete the shipment within the desired timeframe.
  
  Please allow us to clarify that the window for pickup we provide is estimated, and while we strive to adhere to it, unforeseen circumstances can sometimes arise that affect our schedules. Nevertheless, we acknowledge that this does not excuse the inconvenience caused to you and your travel plans.
  
  We appreciate your feedback, as it helps us identify areas for improvement in the quality of our services. Rest assured that we will take your comments seriously and use them to enhance our processes, ensuring better reliability and customer satisfaction in the future.
  
  Once again, we sincerely apologize for any distress or inconvenience this situation has caused you. We value your trust and deeply regret not meeting your expectations. Should you require any further assistance or have any additional concerns, please do not hesitate to reach out to us.
  
  Thank you for bringing this matter to our attention.
  
  Best regards,

• Review fromMichael W

  Date: 05/21/2023

  1 star
  They say they don't just ship cars, they create experiences. If horrible experiences count then that's what they do! I trusted the reviews they post on their website. Most likely, they are manipulating with sophisticated software to only show the positive reviews. There is no way to get to the bad ones. My belief is the reviews and scores aren't what they say anyway. But here is my review anyway. Things they promote on their website are not true. 24 hour access isn't real. I called for hours and no one answered or called me back. When they did answer, they didn't know what was going on. They told me my car was in Missouri when it was in Michigan. They asked how I knew that and I said my ** **** was tracking. They said the drivers don't like to be tracked and they told the driver and he turned off my ** ****. Wow! How could they do that. That is so shady!!! Every time I asked a question, they had a different answer. I asked for a supervisor to call me and they never did. The told me what hours my car would arrive but that changed every hour. After a seven hour delay of just having to sit and wait, it finally arrived. I tried to talk to a supervisor after this happened and they said they would call me back. Never called. Finally, a non-supervisor called me back and told me the only thing that mattered was the car was there on time. He didn't care about any of the other issues like (no phone support, turning off my ******, delays in delivery times, and just poor service. They offered me a $50 gift card for my trouble. Save yourself the trouble. I would not use this company!!!!

  SGT Auto Transport Corp.

  Date: 05/30/2023

  Thank you for your feedback, *******!
  We sincerely apologize for the unpleasant experience you had. We understand your frustration and would like to address your concerns.
  A comprehensive audit of the situation was conducted, and we promptly took appropriate action. We contacted the carrier company responsible for your car shipment and discussed the issues you encountered. They assured us that your vehicle was picked up and delivered as scheduled on the agreed-upon dates. They also provided us with proof that they kept you updated during the process.
  Regarding the discrepancy between the location information, we apologize for any confusion caused. Our drivers have the responsibility to ensure the safe and timely delivery of vehicles, and we encourage them to follow the necessary protocols. However, it appears there was a miscommunication, and we deeply regret the inconvenience caused by the temporary disconnection of your ******.
  We understand your frustration with the changing time frames for delivery. Please note that various factors can affect the estimated delivery times, and while we strive to provide accurate information, we cannot guarantee precise schedules. We apologize for any inconvenience caused by the delays you experienced.
  We would also like to assure you that our supervisor proactively worked on your order. We apologize if our communication regarding the supervisor's callback was not satisfactory. Rest assured, we have taken note of your feedback and will work on improving our communication process.
  In an effort to address your inconvenience and as a gesture of goodwill, we offered you a $50 restaurant gift code. We understand that this may not fully compensate for the inconveniences you experienced, but we hope it demonstrates our commitment to customer satisfaction.
  Once again, we apologize for the issues you faced during your interaction with our company. We value your feedback and will use it to improve our services moving forward. If there is anything else we can assist you with, please don't hesitate to reach out to us.

• Review fromJay C

  Date: 05/16/2023

  1 star
  We gave them 3 weeks to prepare to move our car but could not get a commitment on a pick up day as the time came for departure. We had to make a last minute change to a different carrier. Caused us great difficulty with our move. I’d strongly encourage you to reconsider using this option.

  SGT Auto Transport Corp.

  Date: 05/30/2023

  Thank you, ***, for your feedback. We sincerely apologize for your negative experience. We would like to clarify that our standard procedure entails a 1-3 business day pickup window. Your cancellation request was duly received and processed on the second day within that timeframe. We highly value your feedback and will utilize it to identify areas where we can enhance our services. Thank you once again for sharing your feedback with us.

• Review fromGr C

  Date: 05/12/2023

  5 stars
  I called quite a few companies and my experience with them once I signed was to never hear from them again. Called SGT and was quoted a price that did not change from pick to delivery. What was quoted, was what I paid. Any and all questions were answered with patience and honesty and I called a few times. I had a small window before I flew out of state and the day they said it would be picked up was made even better with a call for pick up a day earlier, which I didn’t mind. It was piece of mind for me that it was on its way from NY to TX. Keeping them in my contacts should I find need for another transport!

  SGT Auto Transport Corp.

  Date: 05/15/2023

  Thank you for sharing your feedback! We really appreciate your business! Feel free to reach us back for your future shipments! Regards, SGT Auto Transport!

• Review fromTom L

  Date: 05/12/2023

  5 stars
  I am very satisfied with the service I received from the SGT Auto Transport Group. All went very smoothly. Thank You.

  SGT Auto Transport Corp.

  Date: 05/15/2023

  Thank you for your feedback! We're delighted to hear that you had a smooth experience with our service. Your satisfaction is our priority. We appreciate your support.

• Review fromErnie W

  Date: 05/12/2023

  5 stars
  Working with this company was a joy! They were not only very professional but also customer-friendly. I also appreciate the fact that they were true to their word when it came to updating me on their whereabouts and coming through on their promises to pick up and deliver my car on the days they specified. I absolutely love them, and I will let other people know about their excellent service. A+

  SGT Auto Transport Corp.

  Date: 05/15/2023

  Thank you for your feedback! We are happy to hear you’ve had a positive experience! We appreciate your business!