Reviews

Review Details

• Review fromChristine T

  Date: 03/30/2023

  1 star
  the card operation and fraud **** for the debit card is awful! They have an escalation process that they advise the clients, but don't follow it. They say someone will call back when they get annoyed but don't say when unless you ask and still don't even follow through with calling back. They mishandled my case and won't acknowledge the error. **** and unprofessional from associate to management. They want to keep stating it is not covered by REG E but them mishandling it is what they wont take accountability for. I had BFCU years ago and left, then I went back and now I remember why I left them in the first place. They don't know what they are doing and won't ever call you back. I also asked them to mail me the support the merchant sent and they haven't done that.

• Review fromCass D

  Date: 02/06/2023

  1 star
  ...Do you know how embarrassing it is to be standing at a Supermarket with a small child and have them pack all your things for you....all for your card to be declined and for you to go home with no food? This is what BethPAGE does to people. If I were a scammer, I would have better access to my money when I needed it. The account literally has less than $3000 in it and every so often, they shut down my card. They do this all the time....almost every month and for no reason. If I buy an ice cream cone and don't get permission, they shut down my card. I am a single mom and I need access to the money that I worked for. I never go out. I literally work from home and watch Netflix and every time I have to go to the market, I have to call BethPAGE beforehand to make sure that they did not cancel my card for no reason. I hate this back and I pray they all burn in ******* ****

• Review fromstacie s

  Date: 02/03/2023

  1 star
  I tried to open an account online several times and they kept asking for the same information.Finally went to local branch and told them my issue , answered questions and they told me they would call back--they didn't! That should have rang some bells.I went to the branch again and was directed to a teller window to start the whole application process again. It was against my better judgement but I hung in there standing or 1 hour and finally got the account numbers and debit card.A few weeks later I decided to open an online account at home and I received the same message-they didn't have any records of my information.I attempted to open an online account several more time and the same message came up- and directed me to go to the local branch.That was 5 months ago.I give up and will try to close this account.

• Review fromEdward H

  Date: 10/21/2022

  1 star
  Absolutely the worse experience Ive ever had with a bank. ****** get a call back after making an appointment for a call back. They want all your information social security number copy of drivers license, passport copies to make application for a savings account and then after all that they cant even get back to you with any info, they are the worst Ive had the displeasure of trying to do business with.