Reviews

Review Details

• Review fromVictoria R

  Date: 10/25/2023

  5 stars
  So far, so good with applying for a HELOC with Bethpage FCU! *********************** has been great to work with, and I have every expectation that things will go well. Thank you, ******!

• Review fromMichele B

  Date: 10/20/2023

  5 stars
  I am very impressed by the efficient service at the Credit Union. It is a pleasure doing business with them

• Review fromLisa M

  Date: 10/18/2023

  5 stars
  *********************************** was a great help and very efficient with all needs and questions I had.

• Review fromCatherine R

  Date: 10/11/2023

  5 stars
  Thank you for the personal touch in solving an issue with our account. ****** was attentive and considerate while helping to solve an issue.

• Review fromChad P

  Date: 09/29/2023

  1 star
  I had a Car lease that was extended. My due date was July 2023 but Bethpage Federal Credit Union sent me a request at the end of June2023 asking for a payment for the Month of July leading to me to believe I had 1 more month on my lease. Even CCULA mentioned it was BCFU mistake and not to worry as long as the car was paid -off or returned before August 18th. After i called BFCU and talked to 4 different agents and they all agreed it was a mistake and did not charge any late fees for the lease BUT they did send a a NON-Payment to the Credit Bureau saying i was LATE. So basically ruin someone credit for their mistake. Be cageful doing business with BFCU.

• Review fromLynn M

  Date: 08/28/2023

  1 star
  I applied for a home equity loan after I opened a bank account, after the run my credit after wasting my time and energy for almost a month than they denied the loan stating they do not provide loan if the loan is not for my primary home. The person you help with the application told me a complete different story and even if they to not give loan for vacation home, shouldnt that be the first thing to say to customers before running credit, and open a new account ext.

• Review fromJon R

  Date: 06/28/2023

  1 star
  Any and every employee I've spoken to has been rude, unhelpful, and at times argumentative; I had a car stolen from me at gunpoint (along with many other possessions) for which Bethpage was the financer. They did not seem interested at all in my predicament, but rather, recovering their payments - despite me telling them very plainly that the robbery was effecting my financial status. Once I was able to get the ball rolling on recovering a semblance of normalcy, speaking with employees from Bethpage was like banging your head against a wall. Zero human compassion at all. As a side note, they only accept payments via mail in checks or money orders, unless you open an account with them.. wildly outdated for 2023. I would not finance with them under any capacity in the future.

• Review fromzulynet C

  Date: 06/19/2023

  1 star
  hi i tried opening a account they asked for second approved and i send it now it been two weeks and they have not reply back to me this is a scam it should have zero stars

• Review fromJohn B

  Date: 06/10/2023

  1 star
  I really tried with this bank, but it's one thing after another. I've been a customer for almost ten years, mostly because it's a hassle to change. This is the end of the line.Most recent issue--I opened a student checking account for my 15 year old so she could begin to learn to manage her money. First ****** learned--bank at a reputable bank. Although there was plenty of money in the account and we had activated the card at the **** this poor kid was trying to use her debit card at the mall and it kept being declined. Of course this was Saturday afternoon, so Bethpage has no one answering phones outside of their business hours.I like the idea of supporting credit unions, but they just can't handle the demands of the digital world. I've also had a terrible experience with Municipal Credit Union.There's a Chase branch right in town. It will be so much easier for all of **.

• Review fromRoberta R

  Date: 05/09/2023

  1 star
  I have an auto loan with Bethpage. I had switched bank accounts, and tried to link my new account to their online app to make payments. There were errors on their end and no matter how many phone calls I made, I couldnt link my accounts and pay my bills. As a result of their poor tech, I missed 3-4 months of payments. Without any phone calls, texts, or mail warnings, my car was towed from my driveway at 3am. NO NOTICE. I called the cops thinking my car was stolen and the cops had to track down for me that it was my dysfunctional lender. They repossessed my car due to their failings to accept my payments and charged me close to $1k for a repossession / towing fee to get my car back. I have very strong credit and have never missed payments before so this was quite a traumatic episode. The treatment by Bethpage was the worst customer experience of my life, and probably illegal. I recommend avoiding this institution at all costs.