Reviews

This profile includes reviews for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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V2 Logistics Corp. has 8 locations, listed below.

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  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

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  V2 Logistics Corp.

  1717 Tidewater Rd Anchorage, AK 99501-1036

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  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815

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  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815-1109

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  Road Runners Transportation

  53 Blue Spruce Drive Bear, DE 19701

Review Details

• Review fromStephanie W

  Date: 11/19/2024

  5 stars
  Excellent service from beginning to the end which was upon delivery of our car to us in Honolulu. Everything went without a single problem.

• Review fromJoe G

  Date: 11/18/2024

  1 star
  Roadrunner was supposed to pick up my car 2 days ago. They still haven't pick it up and communication has been non-existent (unless I call them). After waiting on hold for 30 minutes for 30 min this morning, I finally got a Roadrunner *** who had no info, but said they would reach out to dispatch to see what is going on. Absolutely, terrible customer service and now I'll have to rent a car because of Roadrunner's delays.

  V2 Logistics Corp.

  Date: 11/19/2024

  We sincerely apologize for the inconvenience caused by the delay in picking up your vehicle. As per our records, your vehicle was picked up on 11/18. While we strive to provide accurate scheduling, all pickup and delivery dates are estimates, as carriers can encounter unforeseen delays due to factors beyond our control. We regret any frustration caused by communication gaps and the impact on your plans. Your feedback is valuable to us, and we are committed to improving our services. We apologize again for the frustration this has caused.

• Review fromBill H

  Date: 11/18/2024

  1 star
  Road Runner is terrible. Zero communication once they take your money.The car was scheduled for pickup on Monday. After no communication from Road Runner, we started calling. After five attempts, we finally got someone who put us through to dispatching. The answer was that they had no information on the driver's location.The driver finally showed up at 7:00 pm on Tuesday evening.We went to meet the vehicle at the contracted time on Thursday and weren't surprised it wasn't there. We tried calling/texting the driver, the contracted hauler (who spoke zero English and would only text), and then Road Runner. We had yet to get an answer from Road Runner. After the driver told us he was 6-7 hours away on Friday, his dispatcher texted us to let us know he was stuck behind a bad accident (which we now do not believe since there was nothing on the news about a major crash at the suggested location.) Friday was pushed into Saturday with more of the same non-response. Only after suggesting legal intervention, including reporting the vehicle stolen, did we hear back from the dispatcher that the car was now magically en route and we should have it within 2 hours. 2 hours later, the driver arrived and claimed to have lost his cell phone.During this entire time, the Road Runner tracking tool shows the car scheduled to be picked up last week. Even 24 hours after delivery, the car still shows the pending pickup. I've also tried to call them to discuss the issues and concerns and have zero callbacks.This is more than an inconvenience. Multiple people took off work to make arrangements and be available to meet the driver. It is NOT going to be door-to-door. It is understandable that these are trailers that cannot navigate through neighborhoods, so you have to take the car to them to meet the transport. But because of the delays, 36 man-hours of work were lost.

  V2 Logistics Corp.

  Date: 11/19/2024

  We sincerely apologize for the frustration and inconvenience caused by the delays and lack of communication during your vehicle transport. While all dates and times provided are estimates, as carriers can encounter unexpected delays, we understand how this situation disrupted your plans. We deeply regret the difficulty in reaching our team and the carrier for updates, as this does not reflect the standard of service we strive to provide. We also recognize the added stress caused by the tracking system not updating correctly and will address this internally to prevent future issues. Thank you for bringing this to our attention, and once again, we apologize for any inconvenience caused.

• Review fromJames G

  Date: 11/16/2024

  5 stars
  From the minute I called this company was on point picked up and delivered as promised Look to roadrunner for all your transport needs I will be back very reasonable rates and took great care of the car

  V2 Logistics Corp.

  Date: 11/18/2024

  Thank you for your wonderful feedback! We're thrilled to hear you had a great experience and that everything went smoothly. Your satisfaction means the world to us, and we look forward to helping you with any future transport needs.

• Review fromTameka E

  Date: 11/14/2024

  1 star
  Spoke to both *** and ****. Both lack integrity, very rude, condescending and unprofessional. I was called several times/days in a row and hung up on when requesting to file a complaint. When I reminded *** that he hung up on me because he got frustrated by me inquiring about mileage per day that my car will be transported (to check time frame of delivery) on Nov 12, 2024, he then says to me Well, Im calling you back today. I then asked to his supervisor **** (who had the exact same attitude).. when I clearly saw that there would be no resolve and **** lacked conflict resolution or customer service, I then asked to speak to the owner of company and was told by **** that no one is above him. He then proceeds to do just as his employee and hang up on ******* your money and go with a transportation company who values you as a paying customer, wont harass you by calling just be hung up on and is open to questions as it pertains to transporting your vehicle.

  V2 Logistics Corp.

  Date: 11/15/2024

  After thoroughly reviewing our records, we could not locate any orders or interactions associated with your name or email in our system. Additionally, we do not have any employees named *** or **** working at our company. Based on the details provided in your review, it seems this feedback may have been intended for a different organization. We encourage you to double-check the company you worked with to ensure your concerns are directed to the appropriate business.

• Review fromSamuel R

  Date: 11/14/2024

  5 stars
  Everything went well, took a little longer then promised due to finding a transporter to pick up vehicle. But overall went as expected. Thank you.

  V2 Logistics Corp.

  Date: 11/15/2024

  Thank you for sharing your experience! Were glad to hear that everything went well and that your transport met your expectations overall. While we strive to secure transporters as quickly as possible, occasional delays can occur, and we appreciate your patience and understanding. Thank you for choosing us, and we look forward to assisting you again in the future!

• Review fromLuis M

  Date: 11/13/2024

  5 stars
  Dry professional and easy process step by step instructions on time my car arrived early than I expected great company I give it 100 per cent trust it

  V2 Logistics Corp.

  Date: 11/15/2024

  Thank you for your kind words and glowing review! Were thrilled to hear that you had a smooth and timely experience with us and that your car arrived earlier than expected. Providing reliable and professional service is always our goal, and were glad we could exceed your expectations. Your trust means the world to us, and we look forward to assisting you again in the future!

• Review fromneal r

  Date: 11/13/2024

  5 stars
  great service / fast / friendly / reliable. 3k mile trip - 10/10 - i would use them every time

  V2 Logistics Corp.

  Date: 11/14/2024

  Thank you for your wonderful feedback! Were thrilled to hear that our service met your expectations on such a long journey. Its our goal to provide fast, friendly, and reliable service every time, and were glad to have delivered for you. We look forward to assisting you again in the future!

• Review fromJenny S.

  Date: 11/13/2024

  1 star
  I will never recommend this company to anyone. They deserve zero stars. Multiple phone calls, attempts at connecting with them after our car was picked up...they either keep you on hold forever, hang up on you, or pass you around from agent to agent, who keeps saying that they are the wrong **************** else will help you. Before signing the contract, we spoke extensively with Road Runner about our ********** were guaranteed by them certain details of our pick up & drop off of our vehicle. Our vehicle ended up arriving two days late, with the carrier contracted by Road Runner (my understanding is their name is Max **** Transport, based out of IL) being incredibly rude & difficult to communicate with. We contacted Road Runner about the issues and how our car was originally dropped off in the wrong city (it was left in *******, ** on Wednesday instead of being delivered to *******) and Road Runner said it is between us and the carrier...WHAT?! We paid Road Runner and had a contract with them, they contracted the carrier. It shouldn't be our responsibility that they contracted out with a terrible carrier with horrible communication and lack of professionalism. When we'd go to the carrier with our concerns and try to locate our car, the carrier would say to take it up with Road Runner. It was clear that these two businesses handle their operations by just pointing the finger at each other, deflecting responsibility, & leaving it up to the paying customer to try to locate & obtain their vehicle.We had to constantly call & text the carrier to finally get answers as to where our car was. They kept changing the dates & times on us for delivery - every time we would express ************************ and how we had booked out our calendars for this, the dispatcher Max would lose his temper. My final interaction with him was him calling my phone, me picking up, & him screaming at me. They were incredibly unprofessional & unreasonable.Thank God we got our car back.

  V2 Logistics Corp.

  Date: 11/15/2024

  We deeply regret the challenges and frustrations you faced during your vehicle transport experience. Providing excellent service is our top priority, and we are truly sorry for the lack of communication, the delays in delivery, and the unprofessional behavior you encountered from the contracted carrier. While all pickup and delivery dates provided are estimates and can be affected by unforeseen circumstances, we understand how disruptive and upsetting this situation was for you. Please know we are taking this matter seriously and will be addressing it internally to prevent similar experiences in the future. We value your feedback and are committed to improving our processes to ensure better communication and professionalism. Thank you for bringing this to our attention, and we sincerely apologize for falling short of your expectations.

• Review fromErica C

  Date: 11/12/2024

  3 stars
  I was worried because the full amount was charged to my debit card . When I reached out to customer service it was a long hold ******** was transferred a few times . I began to think it was a scam . Other than that it was quick pickup from when I needed it . They told me the date it would be picked up & the drop off day from ** to Az 2 ********* sure was .As long as they improve their customerservice phone line wait , Definitely go with them .

  V2 Logistics Corp.

  Date: 11/13/2024

  Thank you for sharing your experience! Were glad to hear that your vehicle was picked up and delivered right on schedule. We apologize for the longer-than-expected hold times when you reached out, and we understand how that could have caused concern. Improving our phone support is a priority, and your feedback helps us work toward better service. Were pleased that your overall experience was positive, and we look forward to the opportunity to serve you again in the future!