Complaints

This profile includes complaints for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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V2 Logistics Corp. has 8 locations, listed below.

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• 

  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

• 

  V2 Logistics Corp.

  1717 Tidewater Rd Anchorage, AK 99501-1036

• 

  RoadRunner Auto Transport

  4411 S 40th St Ste D3 Phoenix, AZ 85040-2923

• 

  Roadrunners Autotransport Inc

  3950 W 155th St Markham, IL 60428-3817

• 

  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked the shipping of my vehicle 2 weeks in advance and during those 2 weeks I would receive emails that everything is going according to the schedule; whereas, it will be very difficult to get anyone on the phone. Suddenly, on the day of scheduled pick up, they will call asking for increase of rate by 44% stating surge of demand. I talked to the driver about the portion of the total cost they get paid and he stated the amount that I was quoted and that their rate has not changed for years. Which means, they had NO intention to honor the orginal rate and the 44% added is their portion of the profits added after the fact. Also, they had whole 2 weeks to notify me of any surge of demand, which they did not.They provide FAKE rates/quotes and wait till the day of pick up in order to eliminate any competition and any alternatives I may have. They run pure bait-and-switch fradulent scheme by advertising services which are an apparent bargain, with the intention of substituting more expensive rates. These actions resulted in additional charges of $357.Then, I provided additional info about the operating hours of the delivery facility and agreed that the day cannot be guaranteed (which is OK) but the delivery time needs to be when the facility is open. They did not tranfer that information to the driver, which resulted in the vehicle being trasported at 2am, when No facility is open, which in turn resulted in additional $270. Total additional cost: $627.I needed to find alternative address in the middle of the nigh, store the vehicle, then find someone next days to deliver the vehicle to the original facility. I doubt they care about all the negative reviews and they probably have intention to run the company down to the ground and SCAM as many customers as they can along the way!!! If they are allowed to contnue with their SCAM I wont be the last one to file a complaint.

  Business Response

  Date: 05/14/2024

  Dear *** ******************* sincerely apologize for the inconvenience and frustration you experienced during your vehicle shipment process. We understand that unexpected changes in pricing can be frustrating, and we regret any confusion or inconvenience caused. Our goal is always to provide transparent and reliable service to our customers.
  

  As you stated, there can sometimes be a surge in demand around the time of a customers desired shipment dates, leading to a lack of carrier availability. In order to try to accommodate these desired dates and avoid shipment delays, we may contact the customer and offer an optional rate increase. Customers are always free to either wait for more carrier availability or cancel at no charge. We apologize that in your case this was not done sooner.
  

  Regarding the issue about the delivery location hours and the resulting inconvenience of the late-night delivery, we apologize for any miscommunication. We will thoroughly review our processes to prevent such issues from happening in the future and ensure that all relevant information is accurately communicated to carriers.
  

  We apologize once again for the inconvenience caused and assure you that we are actively working on improving our services.Your feedback is invaluable in helping us identify areas for improvement, and we are committed to making necessary changes to ensure a smoother and more transparent experience for all our customers.
  

  Best regards,
  ********************** 

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aloha,My complaint is towards Hawaii Car Transport. I transported my 2006 Scion Xb (Booking #*******) with them on 2/19/24. Prior to shipping they emailed me that "Your Shipment includes standard coverage, which provides basic liability and covers carrier negligence and equipment failure during transit." They require that the car be running and I dropped off the car running and the car had been running for the years that I've owned it. The carrier called me 3/26/24 and told me that he had broke my clutch and the car is not moving. The engine turns on but when put into gear, it does not move. The estimated delivery date was 3/15/24. I received it 4/3/24 19 days after estimated delivery with a broken clutch, a missing wind fairing for my roof racks and an additional 50 miles on the vehicle. I sent them estimates for the clutch repair and wind fairing replacement. The lower cost of the clutch repair is $2,043.73 and the Yakima Wind Fairing can be bought on Amazon for $130.00. The total cost is $2,173.73.************************* is handling my claim. Her contact is ********************* and email is ********************************

  Business Response

  Date: 05/09/2024

  Dear ****************,
  

  We sincerely apologize for the inconvenience you experienced with your recent transport with Hawaii Car Transport. We understand the frustration caused by the failure of your clutch, the missing wind fairing, and the delay in delivery.
  

  Upon review of your complaint, we regret to inform you that the issues you've mentioned unfortunately fall outside the scope of any coverage.
  

  Regarding the clutch failure, as stated explicitly in your signed contract, mechanical functions and interior components of the vehicle are not covered as no evaluation is made of these components or systems at pick up or delivery.We recommend reaching out to your personal insurance provider to explore options for the clutch failure.
  

  As for the missing wind fairing, we understand the inconvenience and have taken note of your claim.However, aftermarket accessories such as wind fairings are not covered. This is a non-permanent accessory that was added to your vehicle which should have been removed by you prior to transport. This is also stated explicitly in your signed contract.
  

  Once again, we apologize for any inconvenience and thank you for understanding.
  

  Best regards,
  Hawaii Car Transport

  Customer Answer

  Date: 05/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My complaint has not been resolved because Hawaii Car Transport sent an email that clearly states, "Your shipment includes standard coverage, which provides basic liability and covers carrier negligence and equipment failure during transit." Their carrier called me and told me of his negligence himself, therefore they should provide the coverage for the equipment failure.  They did not provide coverage for the negligence that they clearly said they would provide so my complaint has not been resolved. They said to contact my own insurance but they had stated that I am already covered under their liability prior to shipping.

  Section 5 of the ************************ Act (FTC Act) (15 USC 45) prohibits unfair or deceptive acts or practices in or affecting commerce. The prohibition applies to all persons engagedincommerce,includingbanks.Under section 8 of the ************************* Act, the Board has the authority to take appropriate action when unfair or deceptive acts or practices are discovered.

  Since they have not resolved my complaint, I will file a report with the Federal Trade Commission.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st 2024 I provided Toad Runner Auto Transport with my credit card number in exchange for them to broker my car to be moved from *************, ******* to **********, ********. They did not hold up their end of the bargain and will not answer the phones. I want to cancel but have not been able to reach anyone for days. There are numerous comments on their Instagram account showing Im not the only one experiencing this. This company is a complete scam.

  Business Response

  Date: 05/20/2024

  Dear ******************,
  
  We sincerely apologize for the inconvenience and frustration you experienced with our service. Your feedback is invaluable to us, and we deeply regret any lapse in communication or service standards. It's our priority to ensure clear and timely communication with all our customers, and we regret falling short of that standard in your case. As of 5/6, your order has been successfully cancelled, and we want to assure you that we have not charged your credit card on file. We understand the importance of timely and reliable service, and we are actively addressing the issues you've raised to prevent similar situations in the future. Thank you for bringing this to our attention, and we appreciate your understanding.
  
  Best regards,
  RoadRunner Auto Transport 

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This auto transport company's service was a complete disappointment, warranting no stars and feeling like an utter waste of time. On April 16th, I initiated a booking to transport a vehicle between states, receiving a confirmation PDF with the agreed-upon price of 795. However, weeks later, with no carrier assigned, I reached out for an update, only to be given vague assurances about assignment timelines and delivery expectations, including the representative stating I would not need to be home for delivery. Fast forward to May 2nd, and I'm informed of significant changes to my booking: a deposit is now required on my card of 220, a 100 increase in the total price, now requiring a cash balance payment of 695, all while I'm not expected to be present for delivery. None of this was outlined in their terms and conditions, and the representative's attempt to justify it fell flat. All the representative could share was that the carriers dictate pricing. Again, not outlined in their terms and conditions. I will share that they made sure to indicate that there is a 135 dollar cancellation fee, but even those conditions are vague where they refuse to outline any ownership of cancellation from their wrong doing. This mishandling has resulted in delayed gift delivery with a severe lack of communication, failing to meet even basic standards.

  Business Response

  Date: 05/07/2024

  Dear ****************,
  
  As requested, your order has been cancelled, and no cancellation fee has been charged. We deeply regret the disappointment you experienced with our auto transport service, and we sincerely apologize for the inconvenience caused.
  
  First and foremost, we understand the frustration of not having clear communication and encountering unexpected changes in your booking process. We strive to provide a seamless experience for our customers, and it's clear that we fell short in this instance.
  
  We understand that unexpected changes in pricing can be frustrating, and we regret any confusion or inconvenience caused. Regarding our rates, there can sometimes be a surge in demand around the time of a customers desired shipment dates, leading to a lack of carrier availability. In order to try to accommodate these desired dates and avoid shipment delays, we may contact the customer and offer an optional rate increase. Customers are always free to either wait for more carrier availability or cancel at no charge.
  
  Once again, we apologize for the inconvenience caused by the delay in assigning a carrier. We understand the frustration and disappointment this situation may have caused. Your feedback is invaluable to us, and we will use it to improve our processes and ensure a better experience for all our customers in the future.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  V2 Logistics AKA RoadRunner Transport is a consolidator of Vehicle transport. There is only a handful of transport companies that move vehicles across the country, yet there are hundreds of consolidators all bidding for the same trucks/transport. They took a credit card, and they provide refunds if cancelled. The problem is that YOU CANNOT CANCEL. Nobody picks up the phone! If they do and you say you want to cancel, they put you back on eternal hold. This is a shady and deceptive business. I still have not been able to get anyone, and I've called 100 times, been put on hold forever and can't speak to a person. I'd like some help with this if possible, otherwise, they should be considered a deceptive and shady business that nobody should do business with.

  Business Response

  Date: 04/30/2024

  Dear *** **************** want to assure you that your order has been cancelled as requested.  We apologize for the inconvenience you've experienced, and we understand your frustration. Your feedback is important to us, and we're sorry to hear about the difficulty you've had reaching our customer service team.
  
  We are actively working on improving our customer service processes to ensure that situations like this do not happen again. We understand that your experience *** have left a negative impression, and we sincerely apologize for any inconvenience caused. We hope to regain your trust in the future.
  
  Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.
  
  Best regards,
  RoadRunner Auto Transport 

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****************
  
  
  
   
  
  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Incident Report on Tire Damage During Vehicle Transport from ********** to ******** I had my car shipped from **********, ********, to ********************************. However, upon the vehicle's arrival in ********, I discovered that one of my tires was punctured. Surprised by this, I approached the staff at the delivery location to ask why I hadn't been informed earlier about the damage. They explained that they themselves were not aware of the puncture until the car had reached *********Seeking clarity, I contacted the Hawaii Car Transport Company, which had handled the shipment. They advised me to file a claim regarding the damaged tire, and mentioned that the cost of replacing the tire would be reimbursed. Following their guidance, I filed the necessary claim and subsequently spoke with *****, an employee at the transport company. She informed me that they could not cover the cost of my tire and that no paperwork indicating that the tire was punctured would be provided.Moreover, ***** mentioned that, according to their records, the car was picked up with a punctured tire. However, they have not provided any paperwork to substantiate this claim, leaving me without concrete evidence that the tire was damaged prior to the vehicle's shipment. Although ***** did send over a photo with a timestamp, this image alone does not constitute formal paperwork and does not confirm that the puncture occurred before the car was picked up.Given the lack of supporting documentation from the transport company, I am concerned about the validity of their claim and the subsequent refusal to cover the cost of replacing my punctured tire. Without solid proof, it is unclear whether the damage occurred before or during transport.I would like to request a thorough review of my case, and I urge the company to provide the necessary paperwork or reimbursement as previously mentioned. I hope this matter can be resolved promptly and to my satisfaction.

  Business Response

  Date: 04/30/2024

  Dear ************,
  
  Thank you for bringing your concerns to our attention regarding the damage to your vehicle's tire during its transport from **********,********, to ********************************. We understand the frustration and inconvenience this situation has caused you.
  

  Upon reviewing your case thoroughly, we would like to address the issues you raised and provide clarification:
  

       1. Proof of Pre-existing Damage: We have attached documents and photos demonstrating that the tire damage was pre-existing. A time-stamped photo from the pickup location                 clearly shows the punctured tire before the vehicle was loaded for transport.
       2. Documentation from Pickup/Drop-off at the Port in *********, **: Photos taken at the drop-off location in *********, **, where the vehicle was unloaded for shipment, also               confirm the existing condition of the tire. Additionally, this damage was marked on the bill of lading at pick up, even though it was not signed by you, as the carrier picked up the             vehicle without anyone present at the pickup location, as per your request.
  

  We understand your concern about the lack of concrete evidence regarding the condition of the tire prior to transport. However, the documents and photos we have provided should offer clarity on the matter.
  

  Regarding your claim, we regret any confusion caused by our previous communication. As the damage was pre-existing, we are unable to offer a refund for the tire replacement cost.
  
  Best regards,
  Hawaii Car Transport 

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  These pictures do serve as sufficient evidence. Please send paperwork where the driver documented this. If the car was picked up damaged there should be a paper diagram of the car, marking the damages PRIOR to pickup. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16, 2024, at a cost of $820 ($725 + $95 for added insurance) paid via credit card, I booked services for the transport of a car from **************, ** to *******, ** with pickup scheduled for April 19, 2024.Booking #******* On April 16, I was notified to call to schedule the pickup time on April 19. Upon calling that same day, I was told the price had suddenly increased 86% to $1,350! I was only given the option to pay the additional fee or cancel service - a mere 3 days before my scheduled pickup!Please publish these unscrupulous business practices, so as to forewarn future prospective consumers and save them from suffering the same fate.

  Business Response

  Date: 04/17/2024

  Dear ****************,
  
  We apologize for any inconvenience caused by the difference between your quoted price and the final cost for transporting your car from **************, ** to *******, **. We understand your frustration and appreciate you bringing this matter to our attention.
  

  It's important to note that, while our online rates are designed to provide accurate estimates, they are subject to change due to various factors such as market conditions and carrier availability at the time of transport. We regret any confusion or disappointment this may have caused.
  

  We value your feedback and take your concerns seriously. Rest assured, we are reviewing our pricing policies and procedures to ensure transparency and consistency for all our customers.
  

  Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
  

  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently employed the services of roadrunner auto transport to ship my model three ***** from ********************* to ****** ****** for a move I was doing both for work and personal reasons.Initially they were incredibly responsive in helping me set up a quote to ship my car out and quoted me a price of initially $1600 and then when I accepted that it jumped to $1800. However I still accepted it because they said that was the best offer on the market and I needed my car for work and personal use.I confirmed the quote on March 6, 2024 and told them I will be leaving on April 2, 2024 and will need my car up until that point but will be able to meet the driver on April 1 to handover my car. I booked my entire move and travel around them being there on April 1. I figured a month pre-notice was enough apparently that was not the case as when April 1 came, there was no one to pick up my car, and no one would answer the customer service lines or respond to any of the messages I left for them. I called the trucking company and They told me there was a delay but there was nothing they can do. I was promised new dates every day that we're never satisfied. A week later the driver finally gets there but refuses to pick up the car because there was no key even though I was told by roadrunner that it was unnecessary for me to be there or provide a key. so they left without my car, a week later than the date I was promised and paid for. I have been trying to get in touch with roadrunner or the individual, ***************************, for any sort of customer service to resolve the issue, to get my money back, to book a new pick up, but for an entire week straight I am put on Hold for 30 minutes and no one will ever pick up or respond to any messages I leave on voice mail. *************************** has never responded to any message or request for guidance or support as I was promised nor has the entire company in general. I have been utterly ghosted and have no way to resolve this issue.

  Business Response

  Date: 04/09/2024

  Dear ****************,
  

  We appreciate you taking the time to share your experience with us. First and foremost, we sincerely apologize for the inconvenience and frustration caused by the handling of your vehicle shipment from *******, *************, to ******, ******. Your feedback is crucial to ** as we constantly strive to improve our services and ensure that every customer has a positive experience.
  

  Upon reviewing your case, we acknowledge that there were significant shortcomings in communication and execution on our part, which led to the unfortunate situation you described. We deeply regret any confusion or miscommunication regarding the pricing and the expectations surrounding the pickup and delivery of your vehicle.
  

  We have taken immediate action to address the issues you encountered. Your order has been canceled as per your request, and we have issued you a full refund. Rest assured, we are actively investigating the specific circumstances surrounding your case to prevent similar incidents from occurring in the future.
  

  Regarding your attempts to contact us for resolution and support, we sincerely apologize for the lack of responsiveness and communication. This does not align with our commitment to providing excellent customer service. We are addressing internal communication protocols to ensure that customers receive timely and effective support in all situations.
  Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.
  
  Best regards,
  RoadRunner Auto Transport

  
  

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/26 I paid $1496.00 for them to pick up my $48,480 Porsche that was in ** and to deliver it to my home in **. They were supposed to pick it up that day, but they rescheduled with me for a 3/28 pick up. My car was picked up and I was told it was going to be delivered on 3/30 and that the driver would call me when he was 2-3 hours out. Its now 4/1 and I havent heard anything from anyone. I have repeatedly tried to contact the company but I cant get a hold of anybody. *** spent two hours today listening to their hold music on their automated system. Ive gotten hung up on a few times. When I booked and paid for the service I was able to speak to someone right away. I dont know if they just stole my car. I have no idea if I will ever see it.

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:
  I have the car now.  The level of communication from the company was still sub par and it came much later than I was told.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******************
  
  
  
   
  

  
  

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/23/24 Was scheduled for my car to be picked up transportation and they never called . I called company was on hold for 45 minutes on two lines and no answer. Was to cost $350. I had to get a tow company which cost me $1063.I will not recommend this company for anyone to use.

  Business Response

  Date: 03/25/2024

  Dear **************,
  
  We sincerely apologize for any inconvenience caused by the missed car pick-up and extended wait times on our support lines. Please note that all dates and times provided are estimated and subject to change based on various factors.
  
  We are taking immediate steps to improve our services and communication channels.
  
  We hope for the opportunity to restore your trust in our company.
  
  Best regards,
  RoadRunner Auto Transport