Complaints

This profile includes complaints for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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V2 Logistics Corp. has 8 locations, listed below.

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• 

  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

• 

  V2 Logistics Corp.

  Pier 51-a Sand Island Pkwy Honolulu, HI 96819

• 

  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815

• 

  RoadRunner Auto Transport

  4411 S 40th St Ste D3 Phoenix, AZ 85040-2923

• 

  Road Runners Transportation

  53 Blue Spruce Drive Bear, DE 19701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st 2024 I provided Toad Runner Auto Transport with my credit card number in exchange for them to broker my car to be moved from *************, ******* to **********, ********. They did not hold up their end of the bargain and will not answer the phones. I want to cancel but have not been able to reach anyone for days. There are numerous comments on their Instagram account showing Im not the only one experiencing this. This company is a complete scam.

  Business Response

  Date: 05/20/2024

  Dear ******************,
  
  We sincerely apologize for the inconvenience and frustration you experienced with our service. Your feedback is invaluable to us, and we deeply regret any lapse in communication or service standards. It's our priority to ensure clear and timely communication with all our customers, and we regret falling short of that standard in your case. As of 5/6, your order has been successfully cancelled, and we want to assure you that we have not charged your credit card on file. We understand the importance of timely and reliable service, and we are actively addressing the issues you've raised to prevent similar situations in the future. Thank you for bringing this to our attention, and we appreciate your understanding.
  
  Best regards,
  RoadRunner Auto Transport 

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:05/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This auto transport company's service was a complete disappointment, warranting no stars and feeling like an utter waste of time. On April 16th, I initiated a booking to transport a vehicle between states, receiving a confirmation PDF with the agreed-upon price of 795. However, weeks later, with no carrier assigned, I reached out for an update, only to be given vague assurances about assignment timelines and delivery expectations, including the representative stating I would not need to be home for delivery. Fast forward to May 2nd, and I'm informed of significant changes to my booking: a deposit is now required on my card of 220, a 100 increase in the total price, now requiring a cash balance payment of 695, all while I'm not expected to be present for delivery. None of this was outlined in their terms and conditions, and the representative's attempt to justify it fell flat. All the representative could share was that the carriers dictate pricing. Again, not outlined in their terms and conditions. I will share that they made sure to indicate that there is a 135 dollar cancellation fee, but even those conditions are vague where they refuse to outline any ownership of cancellation from their wrong doing. This mishandling has resulted in delayed gift delivery with a severe lack of communication, failing to meet even basic standards.

  Business Response

  Date: 05/07/2024

  Dear ****************,
  
  As requested, your order has been cancelled, and no cancellation fee has been charged. We deeply regret the disappointment you experienced with our auto transport service, and we sincerely apologize for the inconvenience caused.
  
  First and foremost, we understand the frustration of not having clear communication and encountering unexpected changes in your booking process. We strive to provide a seamless experience for our customers, and it's clear that we fell short in this instance.
  
  We understand that unexpected changes in pricing can be frustrating, and we regret any confusion or inconvenience caused. Regarding our rates, there can sometimes be a surge in demand around the time of a customers desired shipment dates, leading to a lack of carrier availability. In order to try to accommodate these desired dates and avoid shipment delays, we may contact the customer and offer an optional rate increase. Customers are always free to either wait for more carrier availability or cancel at no charge.
  
  Once again, we apologize for the inconvenience caused by the delay in assigning a carrier. We understand the frustration and disappointment this situation may have caused. Your feedback is invaluable to us, and we will use it to improve our processes and ensure a better experience for all our customers in the future.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  V2 Logistics AKA RoadRunner Transport is a consolidator of Vehicle transport. There is only a handful of transport companies that move vehicles across the country, yet there are hundreds of consolidators all bidding for the same trucks/transport. They took a credit card, and they provide refunds if cancelled. The problem is that YOU CANNOT CANCEL. Nobody picks up the phone! If they do and you say you want to cancel, they put you back on eternal hold. This is a shady and deceptive business. I still have not been able to get anyone, and I've called 100 times, been put on hold forever and can't speak to a person. I'd like some help with this if possible, otherwise, they should be considered a deceptive and shady business that nobody should do business with.

  Business Response

  Date: 04/30/2024

  Dear *** **************** want to assure you that your order has been cancelled as requested.  We apologize for the inconvenience you've experienced, and we understand your frustration. Your feedback is important to us, and we're sorry to hear about the difficulty you've had reaching our customer service team.
  
  We are actively working on improving our customer service processes to ensure that situations like this do not happen again. We understand that your experience *** have left a negative impression, and we sincerely apologize for any inconvenience caused. We hope to regain your trust in the future.
  
  Thank you for bringing this matter to our attention, and we appreciate your patience and understanding.
  
  Best regards,
  RoadRunner Auto Transport 

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****************
  
  
  
   
  
  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Incident Report on Tire Damage During Vehicle Transport from ********** to ******** I had my car shipped from **********, ********, to ********************************. However, upon the vehicle's arrival in ********, I discovered that one of my tires was punctured. Surprised by this, I approached the staff at the delivery location to ask why I hadn't been informed earlier about the damage. They explained that they themselves were not aware of the puncture until the car had reached *********Seeking clarity, I contacted the Hawaii Car Transport Company, which had handled the shipment. They advised me to file a claim regarding the damaged tire, and mentioned that the cost of replacing the tire would be reimbursed. Following their guidance, I filed the necessary claim and subsequently spoke with *****, an employee at the transport company. She informed me that they could not cover the cost of my tire and that no paperwork indicating that the tire was punctured would be provided.Moreover, ***** mentioned that, according to their records, the car was picked up with a punctured tire. However, they have not provided any paperwork to substantiate this claim, leaving me without concrete evidence that the tire was damaged prior to the vehicle's shipment. Although ***** did send over a photo with a timestamp, this image alone does not constitute formal paperwork and does not confirm that the puncture occurred before the car was picked up.Given the lack of supporting documentation from the transport company, I am concerned about the validity of their claim and the subsequent refusal to cover the cost of replacing my punctured tire. Without solid proof, it is unclear whether the damage occurred before or during transport.I would like to request a thorough review of my case, and I urge the company to provide the necessary paperwork or reimbursement as previously mentioned. I hope this matter can be resolved promptly and to my satisfaction.

  Business Response

  Date: 04/30/2024

  Dear ************,
  
  Thank you for bringing your concerns to our attention regarding the damage to your vehicle's tire during its transport from **********,********, to ********************************. We understand the frustration and inconvenience this situation has caused you.
  

  Upon reviewing your case thoroughly, we would like to address the issues you raised and provide clarification:
  

       1. Proof of Pre-existing Damage: We have attached documents and photos demonstrating that the tire damage was pre-existing. A time-stamped photo from the pickup location                 clearly shows the punctured tire before the vehicle was loaded for transport.
       2. Documentation from Pickup/Drop-off at the Port in *********, **: Photos taken at the drop-off location in *********, **, where the vehicle was unloaded for shipment, also               confirm the existing condition of the tire. Additionally, this damage was marked on the bill of lading at pick up, even though it was not signed by you, as the carrier picked up the             vehicle without anyone present at the pickup location, as per your request.
  

  We understand your concern about the lack of concrete evidence regarding the condition of the tire prior to transport. However, the documents and photos we have provided should offer clarity on the matter.
  

  Regarding your claim, we regret any confusion caused by our previous communication. As the damage was pre-existing, we are unable to offer a refund for the tire replacement cost.
  
  Best regards,
  Hawaii Car Transport 

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  These pictures do serve as sufficient evidence. Please send paperwork where the driver documented this. If the car was picked up damaged there should be a paper diagram of the car, marking the damages PRIOR to pickup. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16, 2024, at a cost of $820 ($725 + $95 for added insurance) paid via credit card, I booked services for the transport of a car from **************, ** to *******, ** with pickup scheduled for April 19, 2024.Booking #******* On April 16, I was notified to call to schedule the pickup time on April 19. Upon calling that same day, I was told the price had suddenly increased 86% to $1,350! I was only given the option to pay the additional fee or cancel service - a mere 3 days before my scheduled pickup!Please publish these unscrupulous business practices, so as to forewarn future prospective consumers and save them from suffering the same fate.

  Business Response

  Date: 04/17/2024

  Dear ****************,
  
  We apologize for any inconvenience caused by the difference between your quoted price and the final cost for transporting your car from **************, ** to *******, **. We understand your frustration and appreciate you bringing this matter to our attention.
  

  It's important to note that, while our online rates are designed to provide accurate estimates, they are subject to change due to various factors such as market conditions and carrier availability at the time of transport. We regret any confusion or disappointment this may have caused.
  

  We value your feedback and take your concerns seriously. Rest assured, we are reviewing our pricing policies and procedures to ensure transparency and consistency for all our customers.
  

  Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
  

  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently employed the services of roadrunner auto transport to ship my model three ***** from ********************* to ****** ****** for a move I was doing both for work and personal reasons.Initially they were incredibly responsive in helping me set up a quote to ship my car out and quoted me a price of initially $1600 and then when I accepted that it jumped to $1800. However I still accepted it because they said that was the best offer on the market and I needed my car for work and personal use.I confirmed the quote on March 6, 2024 and told them I will be leaving on April 2, 2024 and will need my car up until that point but will be able to meet the driver on April 1 to handover my car. I booked my entire move and travel around them being there on April 1. I figured a month pre-notice was enough apparently that was not the case as when April 1 came, there was no one to pick up my car, and no one would answer the customer service lines or respond to any of the messages I left for them. I called the trucking company and They told me there was a delay but there was nothing they can do. I was promised new dates every day that we're never satisfied. A week later the driver finally gets there but refuses to pick up the car because there was no key even though I was told by roadrunner that it was unnecessary for me to be there or provide a key. so they left without my car, a week later than the date I was promised and paid for. I have been trying to get in touch with roadrunner or the individual, ***************************, for any sort of customer service to resolve the issue, to get my money back, to book a new pick up, but for an entire week straight I am put on Hold for 30 minutes and no one will ever pick up or respond to any messages I leave on voice mail. *************************** has never responded to any message or request for guidance or support as I was promised nor has the entire company in general. I have been utterly ghosted and have no way to resolve this issue.

  Business Response

  Date: 04/09/2024

  Dear ****************,
  

  We appreciate you taking the time to share your experience with us. First and foremost, we sincerely apologize for the inconvenience and frustration caused by the handling of your vehicle shipment from *******, *************, to ******, ******. Your feedback is crucial to ** as we constantly strive to improve our services and ensure that every customer has a positive experience.
  

  Upon reviewing your case, we acknowledge that there were significant shortcomings in communication and execution on our part, which led to the unfortunate situation you described. We deeply regret any confusion or miscommunication regarding the pricing and the expectations surrounding the pickup and delivery of your vehicle.
  

  We have taken immediate action to address the issues you encountered. Your order has been canceled as per your request, and we have issued you a full refund. Rest assured, we are actively investigating the specific circumstances surrounding your case to prevent similar incidents from occurring in the future.
  

  Regarding your attempts to contact us for resolution and support, we sincerely apologize for the lack of responsiveness and communication. This does not align with our commitment to providing excellent customer service. We are addressing internal communication protocols to ensure that customers receive timely and effective support in all situations.
  Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention.
  
  Best regards,
  RoadRunner Auto Transport

  
  

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/26 I paid $1496.00 for them to pick up my $48,480 Porsche that was in ** and to deliver it to my home in **. They were supposed to pick it up that day, but they rescheduled with me for a 3/28 pick up. My car was picked up and I was told it was going to be delivered on 3/30 and that the driver would call me when he was 2-3 hours out. Its now 4/1 and I havent heard anything from anyone. I have repeatedly tried to contact the company but I cant get a hold of anybody. *** spent two hours today listening to their hold music on their automated system. Ive gotten hung up on a few times. When I booked and paid for the service I was able to speak to someone right away. I dont know if they just stole my car. I have no idea if I will ever see it.

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:
  I have the car now.  The level of communication from the company was still sub par and it came much later than I was told.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******************
  
  
  
   
  

  
  

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/23/24 Was scheduled for my car to be picked up transportation and they never called . I called company was on hold for 45 minutes on two lines and no answer. Was to cost $350. I had to get a tow company which cost me $1063.I will not recommend this company for anyone to use.

  Business Response

  Date: 03/25/2024

  Dear **************,
  
  We sincerely apologize for any inconvenience caused by the missed car pick-up and extended wait times on our support lines. Please note that all dates and times provided are estimated and subject to change based on various factors.
  
  We are taking immediate steps to improve our services and communication channels.
  
  We hope for the opportunity to restore your trust in our company.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of transaction was 3/10/24 - Amount paid: $1,290 - Road Runner Auto Transport committed to picking up my car from ************* on 3/14/24 and having it delivered to *****, ** by 3/20/24. Not only did they fail to do so, it was almost impossible to get someone on the phone to inquire about the status of pickup/delivery for 2 days. When I finally would get a hold of someone, they would put me on hold and never get back to me. It felt like a scam. It was almost as if they had caller ID and at one point refused to answer my calls because I had someone else call on my behalf 2 days later and they picked up. The person who called for me established that we wanted to cancel and be refunded and then I receive an email confirming that I was cancelling and should be refunded; timeframe depending on your bank. It has been 2 business days and still no refund. I will be looking out for it over the next few days, but I wanted to report for my record in case I have to file a dispute with the bank in case it becomes a bigger issue. - My booking number was *******

  Business Response

  Date: 03/18/2024

  Dear ************,
  
  We are pleased to inform you that your request for cancellation and refund has been successfully processed on our end. However,please note that the timeframe for the refund to reflect in your account *** vary depending on your bank's processing procedures. We appreciate your patience and understanding in this matter, and you can expect to see the refund credited to your account soon.
  
  We sincerely apologize for the inconvenience and frustration you experienced during your recent interaction with RoadRunner Auto Transport.Your feedback is invaluable to us as we continually strive to improve our services and customer experience. 
  
  We apologize for any inconvenience caused by the delay in picking up your car from *************, and delivering it to *****, **. We understand the importance of timely and reliable service, and we regret falling short of your expectations.
  
  We acknowledge your concerns regarding difficulties in reaching our customer service team and the perception that it felt like a scam.This is not the level of service we aim to provide, and we are actively addressing internal communication and customer support processes to ensure better responsiveness and transparency in the future.
  
  Once again, we apologize for any inconvenience caused and appreciate your understanding and patience.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation a month in advance to have my vehicles transported to ******** *******. They sent me an email that a truck had been assigned. The truck never showed on the scheduled date. I contacted them and for three days they gave me a story and kept changing the pickup time and day. Truck never showed up.

  Business Response

  Date: 03/04/2024

  Dear ****************,
  

  We sincerely apologize for the inconvenience and frustration you experienced regarding the transportation of your vehicles. Your feedback is valuable to us, and we regret that we did not meet your expectations in this instance.
  

  First and foremost, we want to express our deepest apologies for the unfulfilled commitment regarding the scheduled carrier for your vehicle transportation. We understand the importance of timely and reliable service,especially when it comes to transportation needs.
  

  As per your request, your order has been canceled due to the inconvenience caused by the delay and the inability to fulfill our commitment to transport your vehicles as scheduled.

  Furthermore, we have issued a full refund for your order.
  

  Please know that this is not reflective of the level of service we strive to provide our customers. We are conducting a thorough investigation into what led to the breakdown in communication and logistics in your case to prevent such occurrences in the future.
  

  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.
  

  Best regards,
  RoadRunner Auto Transport