Complaints

This profile includes complaints for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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V2 Logistics Corp. has 8 locations, listed below.

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• 

  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

• 

  V2 Logistics Corp.

  Pier 51-a Sand Island Pkwy Honolulu, HI 96819

• 

  Roadrunners Autotransport Inc

  3950 W 155th St Markham, IL 60428-3817

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  Road Runners Transportation

  53 Blue Spruce Drive Bear, DE 19701

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  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired RoadRunner Auto Transport to move my car from *******, ** to **********, ** for my move across the country. The company's website listed a four-star better business bureau rating and described a process where I could track my car en route using their website. I was told that at any point, I could log in and see where my car was and that I could leave my car for pickup and I would get a text or call when the driver was on the way again to confirm the pickup. I was also told this same procedure would follow for the drop off of the car. I felt safe and left my car in their hands while we started our move across the country. This was November the 2nd, 2022. It immediately became a huge mess. My neighbors were watching my car for me (a very safe neighborhood where I knew all of my neighbors on Whidbey Island) and they called to tell me that my car was gone. I did not get a text or a call, so I started to worry that my car was stolen. I spent 3 hours on the phone over the next two days talking to customer service and they were unable to verify until 48 hours later that my car was with the carrier. At one point, I told the dispatch that I did not know whether to call them or call the police. The website kept showing me that my car was waiting to be picked up and did not even verify the carrier. I talked to customer service again because was worried about the drop-off coordination in **********, where my nephew was going to handle the arrival and store my car for me until my arrival. The carrier called my nephew out of the blue, disrupted his work day, and told him he was parked at a parking lot close by because he could not fit the carrier down his street. My nephew picked up my car and immediately noticed something was wrong with my brakes. I could not verify until I got home to *** on December 6th. My emergency brakes and brakes were destroyed. Before transport, my car had a complete tune-up from my mechanic, $1000 dollars of work and running perfectly.

  Business Response

  Date: 12/07/2022

  Thank you for bringing this issue to our attention. A representative from our claims department will reach out to you to further assist you. Thank you for your patience. 

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They have asked me for documentation which I was never given at an inspection when my car was picked up and dropped off. they have also asked me for two estimates which is unheard of when my brakes are not working and I would have to pay to tow my car to two mechanics before getting it repaired. They did not offer to refund my money paid for transport or discount that payment when they falsely advertised a service that I never fully recieved.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 12/16/2022

  Thank you for bringing this to our attention. We see that you have already filed a damage claim with our department directly. Your claim is being processed. Management will follow up with you directly. Thank you. 

  Customer Answer

  Date: 12/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They damaged my brakes severely in transport and did not follow their own procedures for inspection at pickup and drop off.
  
  I requested that they cover the cost of the damages to my breaks and a full refund of the transport fees. The company contacted me via email requesting documentation that their dispatch never gave me. I sent them a copy of the receipt over two weeks ago and have heard nothing in response.
  
  I have not received an email, call, refund or anything from this company and now I am out over two hundred dollars for the cost of my brakes. We are lucky that we were not injured driving with no brake fluid and no brakes.
  
  -- 
  ****************************
  

  
  

  
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:11/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a confirmation and notice that a carrier had been assigned, a carrier then called me and gave them my information. I assumed the carrier was who road runner hired. Turns out it was someone else who somehow got my information from roadrunners form I filled out online and I've been billed twice. Roadrunner then went to pick up the car and it wasn't there because the other carrier had picked it up. These shipping brokers knowingly and intentionally mislead the public consumer about the process. My information was given to roadrunner and somehow another broker got the information which ended up costing me twice the amount and lots of headaches.

  Business Response

  Date: 12/13/2022

  We apologize for any inconveniences you have experienced. We do not share customers information and regret the experience you've had. You have been refunded in full. Thank you for bringing this issue to our attention.