Complaints

This profile includes complaints for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

• 

  V2 Logistics Corp.

  1717 Tidewater Rd Anchorage, AK 99501-1036

• 

  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815-1109

• 

  Roadrunners Autotransport Inc

  3950 W 155th St Markham, IL 60428-3817

• 

  V2 Logistics Corp.

  Pier 51-a Sand Island Pkwy Honolulu, HI 96819

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/2/2023 I engaged the service of RoadRunner Auto Transport to pickup my car 2009 **** Flex at *** ***** and drop off in my house at Far Rockaway ********. Payment removed from my credit card and issued a booking number ******** On 05/06/23 I received a call from a driver telling me hes delivering my car and that he will refund $200 if I can meet him somewhere close to me, I agreed and booked Uber to pickup from ****** Rockaway turnpike. At the location I did the video recording of my car for record purpose with him talking to me while trying to jump the car to start. After starting the car and he dropped the car, I requested for the $200 but he declined saying he wanted me to come to Bronx and I said that was not what I heard. He got angry and drove the car with annoyance back his truck ramp and ripped the right front tire. He called me later to tell me he was on **** Avenue that he cant come further because of trees, I went to him and told him to use ****** map for alternate route to the delivery address or show him alternative route where there were no trees to enable him drop the car. Getting to him I noticed my tire has been ripped by him and I took the picture of the ripped tire, he said the ripped Tyre is not a problem but he does not have time that I should receive my car by the road. I told him I cant receive the car since there was an alternative route and he left with the car. I called RoadRunner on Saturday 05/06 and left a voice message, I called again on Monday 05/08/23 and I was told theyre no more involved that if I need my car I should go and deal with the delivery driver. I needed my car reason I had to call the delivery guy and he told me my car is in storage in all the way ***********. He charged me $150 for storage which I sent to thru Zelle, the truck company charged me $300 and I used $500 to buy and fix new Tyre. I have been frustrated and traumatized by the actions of both RoadRunner Auto Transport and the delivery driver. Please I need help for compensation

  Business Response

  Date: 05/12/2023

  Dear **************,
  

  I apologize for the inconvenience and frustration you have experienced throughout this process, and I understand your desire for compensation. I assure you that we take such matters seriously, and we will do our best to resolve this situation promptly.

  Upon reviewing your account and the details you provided, it is evident that there were several issues and miscommunications during the delivery of your car. I apologize for any unprofessional behavior displayed by our carrier and any inconvenience caused as a result. We hold our carriers to high standards, and this incident will be thoroughly investigated and addressed internally.

  Regarding the additional charges you incurred, such as the storage fee and the cost of a new tire, I understand your frustration. Rest assured that we will review these charges and determine the appropriate course of action.
  

  To resolve this matter, I kindly request that you provide ** with any relevant documentation, such as receipts and photographs of the ripped tire, as evidence of the additional costs and damages you incurred. This information will greatly assist ** in investigating your case and seeking appropriate compensation on your behalf.
  

  Please forward the requested documentation to ********************************** Once we have received and reviewed the evidence, we will promptly initiate the compensation process and keep you updated on its progress.
  

  Once again, I sincerely apologize for the inconvenience and frustration caused by this unfortunate incident. We value you as a customer and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
  

  Thank you for bringing this matter to our attention, and we will make every effort to rectify the situation to your satisfaction.

  Best regards,

  RoadRunner Auto Transport

  
  

  Customer Answer

  Date: 05/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
   

   I sent RoadRunner my claims to get back my car even with the five days inconvenience no action has been taken for compensation on it. I discovered damages to the engine after I received the car 

  
  

   

  
  ******** *****
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 05/24/2023

  Dear *** ******

  We sincerely apologize if
  there has been a delay in addressing your claim for compensation regarding the
  damages you discovered. We take such matters seriously and aim to resolve them
  promptly. However, we would like to provide some additional information
  regarding the current status of your claim.
  

  On May 16th, 2023, we emailed
  you regarding the status of your claim and informed you that we are unable to
  proceed with the damage claim process at the moment due to a chargeback
  initiated by you. This chargeback falls under a dispute resolution process
  initiated by your financial institution, which has affected our ability to
  proceed with the claim.
  

  We understand that this
  situation may have caused confusion, and we apologize for any miscommunication.
  Our intention is to work with you to resolve this matter to your satisfaction.
  While we will make an exception here and begin the damage claim process, we
  kindly request you to withdraw the chargeback claim so that the damage claim
  process will be able to continue unhindered.
  

  Thank you for your
  understanding and cooperation. We look forward to resolving this matter to your
  utmost satisfaction.
  

  Best regards,

  RoadRunner Auto Transport 

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called today by a ************************* from Roadrunner Auto Transport. I answered this call against my better judgment as it was marked "spam" and in hindsight I wish I had not answered. Regardless I did answer and ******* asked if I had already booked our can transport needs with another company to which I answered yes. He then asked how much we paid which was an inappropriate question as what we pay for services is not anyone else's business. I told him I wasn't going to share that with him and he replied in a very snide/condescending tone with "they're not gonna pick up your cars anyways" then he disconnected the call. I have called roadrunner 3 times trying to speak to Leadership there. First time I was told someone would call back, this didn't happen in a timely fashion so I called back a 2nd time. This time I was placed on hold and then transferred to a voicemail. So I called back a 3rd time and I am currently on hold for over 35 minutes now with no one checking back in on me a single time and I was just again sent to a voicemail. I want to speak to a member of their leadership team. My next step will be CEO if necessary.

  Business Response

  Date: 04/24/2023

  Dear **************,
  
  I'm sorry to hear about your negative experience with our company. We take all customer feedback seriously, and we apologize for any inconvenience or frustration you experienced during your interactions with our representative.
  
  Please know that we do not condone inappropriate or unprofessional behavior from our representatives, and we will take the necessary steps to address this issue with our team. We understand how important it is for our customers to feel valued and respected during their interactions with our company.
  
  We are committed to addressing your concerns and ensuring that you have a positive experience with our company. We appreciate your feedback and hope to have the opportunity to work with you in the future to provide the high-quality service that our customers expect and deserve.
  
  Sincerely,
  
  RoadRunner Auto Transport

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:04/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter's car was supposed to be picked up in *********, ******* on 4/15/23 and delivered to my home in ***********, ** by 4/17/23. My daughter received a call the morning of from the carrier stating that they would arrive in Lafayette around 12PM EDT. The carrier called from ************. At 12:24PM EDT, the carrier had not arrived to pick up the car. My daughter called the number from which the carrier called. No response. She called the customer support number several times and was on hold no less than 30 minutes each time. No response My husband and I personally called the customer support number several times. For one call I was on hold for 45 minutes before I gave up. I sent an email to ***************************** because I read online that someone was able to get a response that way. No luck. I sent an email to ******************************* x**** <**********************************************. No response. He had contacted me previously to confirm the pickup and delivery. As of the time I am filing this complaint on 4/17/23, the car hasn't been picked up and we haven't heard from RoadRunner aka V2 Logistics. We were charged $1,190.00 for a service we have not received.

  Business Response

  Date: 04/18/2023

  Dear ****************,
  
  Thank you for sharing your experience and feedback with us.We apologize for the inconvenience and frustration that you and your daughter experienced while attempting to get in touch with our customer support team. We understand that timely communication is essential when it comes to vehicle transport, and we regret that we were unable to provide you with the level of service you expected.
  
  We would like to inform you that we have processed your cancellation request, and a full refund has been issued to your account. Please allow up to 5-7 business days for the refund to reflect in your account. If you have any further questions regarding the refund, please contact ********************************** and we would be happy to assist you.
  
  We take our customers' satisfaction seriously, and we would like to assure you that we will take measures to ensure that this situation does not repeat itself. We appreciate your business and hope to have the opportunity to serve you in the future.
  
  Sincerely,
  
  RoadRunner Auto Transport 

  Business Response

  Date: 04/18/2023

  Dear ****************,
  
  Thank you for sharing your experience and feedback with us.We apologize for the inconvenience and frustration that you and your daughter experienced while attempting to get in touch with our customer support team. We understand that timely communication is essential when it comes to vehicle transport, and we regret that we were unable to provide you with the level of service you expected.
  
  We would like to inform you that we have processed your cancellation request, and a full refund has been issued to your account. Please allow up to 5-7 business days for the refund to reflect in your account. If you have any further questions regarding the refund, please contact ********************************** and we would be happy to assist you.
  
  We take our customers' satisfaction seriously, and we would like to assure you that we will take measures to ensure that this situation does not repeat itself. We appreciate your business and hope to have the opportunity to serve you in the future.
  
  Sincerely,
  
  RoadRunner Auto Transport 

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:04/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I initially hired these people to transport a 2023 Range Rover they seemed like they had it together. HOWEVER, that is how they hooked me in. People answered the phone right away to take my payment and offered insurance, received the confirmation email....and this is where 3 days of h*** and frustration begins. Day one allegedly vehicle was scheduled for pick up April 13 and if course no call and no one to talk to. I read the reviews about them blocking your number, but as a business owner myself I figured this could not be, they have to be better than that. Low and behold the reviews are 100 percent correct, they will block your number and throw you into a 1 hour hold time just to end up in a voicemail of no returned calls. April 14 allegedly vehicle is being picked up, not a word not a peep from this company. They have already charged my credit card and I call and call and nothing. No one to assist you. Not a peep. April 15, I call dispatch center by finding a number online and say I have been waiting 2 days for pick with nothing and zero communication, agent assures me a phone call after they speak with the driver that was at 8am and now as I write this it's 5pm. No response and no communication from anyone. Of course now they are closed! Shocking. I can 100 percent appreciate and respect delays, but at the very least inform your customer as what is going on. To leave waiting at home is just a complete disrespect of your time and as a client. Shame on them. I still have no clue when this car will be picked up. Bottom line, believe the reviews. I wanted to give this company the benefit of the doubt. Go elsewhere with a better reputation if you don't want to be very upset with the entire process. I'll update this with a grand finale. Stay tuned but don't hold your breath.....

  Business Response

  Date: 04/18/2023

  Dear **************,
  
  I'm sorry to hear about your negative experience with our transportation services. We apologize for the inconvenience and frustration that you experienced due to the lack of communication and delay in pick-up of your vehicle. We take all customer complaints seriously and we will use your feedback to improve our services.
  
  We understand that your time is valuable and we should have provided better communication regarding the delay in the pick-up of your vehicle. We want to assure you that we do not intentionally block any customer's number and we strive to provide the best customer service possible.However, in this case, we fell short of our standards and we are sorry for that.
  
  We have processed a full refund for you. You should have received an email regarding the refund from *********************************** It may take a few days for the refund to clear, but the process has already begun. If you have any questions, or would like the transaction ID for the refund, please contact ***********************************Thank you for your understanding and we appreciate the opportunity to make things right and regain your trust.
  
  Sincerely,
  
  RoadRunner Auto Transport
  

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible Customer relations and atrocious business ethics and practices. On Wednesday night March 15, 2023 I searched online for a price and received an email quote. TWELVE HOURS later (the next morning March 16, 2023) I received a HIGHER quote. I called to inquire WHY the difference and was told the "quote" was just an estimate (in spite of the fact the emailed quote stated "Total Price"). The agent then proceed to explain (i say justify his attempt at gouging the price) that the quote didn't include taxes and other fees ("Total Price"???). He then stated that if one was to look up the definition of quote in Websters it would be defined as an estimate.I have the emails and text messages supporting these statements.I contacted ROADRUNNER Auto Transport but communications came from a V2logistics domain.

  Business Response

  Date: 04/03/2023

  Dear Customer,
  

  We are very sorry to hear about your negative experience with our company. We take all feedback seriously and strive to provide our customers with the highest level of customer service and transparency.

   After reviewing your account and communication with our representative, we acknowledge that there was a miscommunication about the nature of the quote you received. We apologize for any confusion this may have caused. Our team would like to clarify that the initial quote provided to you by our instant quote calculator can change due to fluctuating demand and fuel rates. However, we understand that this was not made clear in the email you received, and we apologize for any confusion or frustration this caused.

  We would like to assure you that we are taking steps to improve our communication and ensure that all customers are provided with accurate and transparent pricing information. We value your feedback and will use it to continue to improve our services.
  Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
  

  Sincerely,

   RoadRunner Auto Transport

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I engaged with RoadRunner Auto Transport 1/9/2023 to ship a car from ********, ****** to *******, **. They scheduled a 1/12/2023 pick up which happened as planned. The expected delivery date was for 1/17/2023 and the car did not arrive until 2/2/2023. During that time was I was getting no updates and was calling daily to understand the whereabouts of the car. At one point they put me in touch with the driver who explained that the truck had broken down 4 times and was unfit for the road. Since then they have given me two refunds of $50 and $25 for my $1500+ bill although now when I talk to them they claim they do not offer refunds regardless of their service, even due to pure negligence of their truck fleet.

  Business Response

  Date: 02/07/2023

  We apologize for any inconveniences you have experienced. Unfortunately we do not compensate for delays. We clearly state that all transport dates are estimated and cannot be guaranteed as we are suceptible to delays during transport. Please review your terms of service attached. 

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Road Runner to deliver my car from ******* to *************. They repeatedly suggested I buy their insurance for an extra $100 to protect from accidents "acts of god". I declined. The car was delivered on time, however, after I drove it, I found it unstable in a turn. I looked under the car and saw that one of the control arms was bent. See the attached image. The operator must have tried to attach the car to the transport vehicle using the control arm. The repairs cost $635. I submitted a claim. They say that since I did not buy their insurance, they do not have to pay for this damage.I want the cost of repairs.

  Business Response

  Date: 02/07/2023

  Thank you for bringing this to our attention. Management will review your case and reach out to you within 2 business days. Thank you for your patience. 

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to get a vehicle shipped from ** to **. They told me they had a carrier lined up and would have it delivered today 12/21/22. When I agreed I specifically asked if it was already taken care of and they agreed it was. No waiting, no bidding, confirmed to pick up today. After a few hours of not hearing from anyone I called back. They told me since I had already been working with another company it would be difficult to find someone. I reminded them that when I originally called the person said they for sure had someone that would pick it up today, that was the only reason that I chose them and that technically they lied to me.This is when they got loud with me and hung up. I called back but was hung up again by another associate. I called back again and got the original kid who lied to me who said he cancelled our agreement and charged me a fee for breach. At that point I wanted absolutely nothing to do with this company.This was all within 3 hours. Totally unprofessional and the worst shipping experience I've had.

  Business Response

  Date: 01/06/2023

  Thank you for giving us the opportunity to address your concerns. Since you booked transport with other companies we could not fulfil your transport. Your order has since been cancelled and you were refunded completely. 

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired RoadRunner Auto Transport to move my car from *******, ** to **********, ** for my move across the country. The company's website listed a four-star better business bureau rating and described a process where I could track my car en route using their website. I was told that at any point, I could log in and see where my car was and that I could leave my car for pickup and I would get a text or call when the driver was on the way again to confirm the pickup. I was also told this same procedure would follow for the drop off of the car. I felt safe and left my car in their hands while we started our move across the country. This was November the 2nd, 2022. It immediately became a huge mess. My neighbors were watching my car for me (a very safe neighborhood where I knew all of my neighbors on Whidbey Island) and they called to tell me that my car was gone. I did not get a text or a call, so I started to worry that my car was stolen. I spent 3 hours on the phone over the next two days talking to customer service and they were unable to verify until 48 hours later that my car was with the carrier. At one point, I told the dispatch that I did not know whether to call them or call the police. The website kept showing me that my car was waiting to be picked up and did not even verify the carrier. I talked to customer service again because was worried about the drop-off coordination in **********, where my nephew was going to handle the arrival and store my car for me until my arrival. The carrier called my nephew out of the blue, disrupted his work day, and told him he was parked at a parking lot close by because he could not fit the carrier down his street. My nephew picked up my car and immediately noticed something was wrong with my brakes. I could not verify until I got home to *** on December 6th. My emergency brakes and brakes were destroyed. Before transport, my car had a complete tune-up from my mechanic, $1000 dollars of work and running perfectly.

  Business Response

  Date: 12/07/2022

  Thank you for bringing this issue to our attention. A representative from our claims department will reach out to you to further assist you. Thank you for your patience. 

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   They have asked me for documentation which I was never given at an inspection when my car was picked up and dropped off. they have also asked me for two estimates which is unheard of when my brakes are not working and I would have to pay to tow my car to two mechanics before getting it repaired. They did not offer to refund my money paid for transport or discount that payment when they falsely advertised a service that I never fully recieved.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 12/16/2022

  Thank you for bringing this to our attention. We see that you have already filed a damage claim with our department directly. Your claim is being processed. Management will follow up with you directly. Thank you. 

  Customer Answer

  Date: 12/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They damaged my brakes severely in transport and did not follow their own procedures for inspection at pickup and drop off.
  
  I requested that they cover the cost of the damages to my breaks and a full refund of the transport fees. The company contacted me via email requesting documentation that their dispatch never gave me. I sent them a copy of the receipt over two weeks ago and have heard nothing in response.
  
  I have not received an email, call, refund or anything from this company and now I am out over two hundred dollars for the cost of my brakes. We are lucky that we were not injured driving with no brake fluid and no brakes.
  
  -- 
  ****************************
  

  
  

  
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:11/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a confirmation and notice that a carrier had been assigned, a carrier then called me and gave them my information. I assumed the carrier was who road runner hired. Turns out it was someone else who somehow got my information from roadrunners form I filled out online and I've been billed twice. Roadrunner then went to pick up the car and it wasn't there because the other carrier had picked it up. These shipping brokers knowingly and intentionally mislead the public consumer about the process. My information was given to roadrunner and somehow another broker got the information which ended up costing me twice the amount and lots of headaches.

  Business Response

  Date: 12/13/2022

  We apologize for any inconveniences you have experienced. We do not share customers information and regret the experience you've had. You have been refunded in full. Thank you for bringing this issue to our attention.