Complaints

This profile includes complaints for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

• 

  V2 Logistics Corp.

  1717 Tidewater Rd Anchorage, AK 99501-1036

• 

  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815-1109

• 

  V2 Logistics Corp.

  Pier 51-a Sand Island Pkwy Honolulu, HI 96819

• 

  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an extremely disappointing experience with Puerto Rico Car Transport and ******************* My car was confirmed for pickup and overseas moving. The initial pickup date for my car was scheduled for Thursday, August 22nd, 2024, they even charged me on this date. However, the driver changed it to Friday, August 23rd, promising to arrive in the morning. Unfortunately, the driver never showed up on Friday as promised.After another round of confirmations, the pickup was rescheduled for Monday, August 26th, yet the driver still failed to show up. Despite multiple confirmations, there was no communication from the driver regarding the cancellations. He ignored my calls and texts, even during initial contact on Thursday, August 22nd, 2024, leaving me in the dark and forcing me to chase him for answers the following dates. This lack of communication and professionalism led to significant financial losses. I couldn't change my flight and ended up losing money because of their repeated failures to honor the scheduled pickups. The entire situation was not only stressful but also costly. I had to escalate the issue myself, as neither company took responsibility for informing me of the delays or rescheduling the pickup. This disrupted my entire moving process, and I cannot stress enough how frustrating this experience was.My experience was both time-consuming and expensive.

  Business Response

  Date: 08/29/2024

  Dear ****************,
  
  Thank you for bringing this matter to our attention. As per your request, your order has been canceled, and a full refund has been issued.Please note that it may take a few days for the refund to appear in your account, depending on your banks processing time.
  
  We deeply regret the inconvenience you experienced due to the repeated delays and lack of communication. We understand how frustrating and stressful this must have been, especially with the impact it had on your moving plans and financial situation. While we do our best to coordinate timely pickups, there are times when unforeseen circumstances arise, causing delays.Unfortunately, this was the case in your situation, and for that, we sincerely apologize.
  
  Your feedback is incredibly valuable to us as we strive to improve our services and ensure that such situations are handled more effectively in the future. We are sorry that your experience did not meet your expectations and disrupted your plans.
  
  Best regards,
  Puerto Rico Car Transport 

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started doing business as a customer with ********************** on July 11, 2024. I have used them in the past and agreed to pay $1,189.00, inclusive of additional insurance for $95.00, to ship my vehicle from ******, ******** to ************, **********. The vehicle arrived damaged on July 30, 2024. The windshield was cracked. The delivery driver noted that he received the vehicle in this condition, and that there were photos taken of the vehicle at that time. Because photos were also taken when the vehicle was picked up (with no windshield damage), I did not worry about being reimbursed the cost of repair. I opened a claim the next day (July 31, 2024) and submitted all necessary information within a week (photos, repair quotes, etc.). *************************, a representative of the RoadRunner ****************** confirmed receipt immediately, on August 6. ***** took a little while to get back to me regarding claim approval, but on August 12, 2024, she sent me an email (attached) confirming that if I signed and got notarized RoadRunner's (V2 Logistics) release document, that I would receive payment. I did that that day, and the document was delivered to RoadRunner's physical office on August 16, 2024. Today marks 6 business days since hearing from RoadRunner. No out of office emails or updates have been received. It's radio silence. Additionally, I have placed over ten calls to the ***************** between August 12 and 26, and not one has been answered. I'm forced to assume that RoadRunner is neglecting my claim and me as a customer.

  Business Response

  Date: 08/27/2024

  Dear ******************,
  

  Thank you for taking the time to share your experience with us. We sincerely apologize for the delay and any inconvenience this has caused you. We understand how important it is to resolve these matters promptly, and we appreciate your patience.
  

  We wanted to inform you that your claim has been processed, and a check was mailed out yesterday, August 26, 2024. Additionally, our ***************** sent you an email confirming this update yesterday. We hope this resolves the matter to your satisfaction.
  

  We are committed to ensuring our customers receive the best service possible.
  

  Thank you for choosing RoadRunner.
  

  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:08/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reference to Quote #******** On July 16, 2024 I received a quote from Roadrunner Auto Transport July 26, 2024 I called in and spoke with ******************* from Roadrunner Auto Transport I was very specific in asking is the quote July 16, 2024 for $1095 total still valid he said yes and I said ok will book. I received a esign and it did not have the total but proceeded because he had confirmed. When I received I saw $1222 I tried contacting ******************* and he stated someone will call me back to discuss it was out of his hands never received a call. I sent him an email and called several times no response. It is not right for him and this company to do a bait and switch. I did receive my car and I have to say the Carrier: ***************** ************ from ******* they were EXCELLENT! I can not say the same for Roadrunner Auto Transport for their dishonesty.

  Business Response

  Date: 08/12/2024

  Dear **********, 

  Thank you for sharing your experience. We sincerely apologize for the confusion regarding the quoted price. We strive to provide accurate and competitive rates, but due to variables such as changes in fuel prices, availability, and market demand, online quotes can sometimes fluctuate. When this occurs, our standard procedure is to confirm any rate changes with our customers and provide updated terms in the e-sign document.
  

  In your case, we understand that the final rate of $1,222 was higher than the original quote of $1,095. We apologize if there was any miscommunication during this process. We did send the updated terms, which included the new rate, and proceeded once the agreement was signed. We regret any frustration this caused and assure you that our intention was never to mislead.
  

  On a positive note, were glad to hear that the carrier, ***************** Trucking Inc.,provided excellent service in delivering your vehicle. We value your feedback and will use it to improve our processes and communication moving forward.
  

  Thank you for choosing RoadRunner Auto Transport, and we hope to have the opportunity to better serve you in the future.
  

  Best regards,
  RoadRunner Auto Transport 

  Customer Answer

  Date: 08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I specifically asked ******************* the quote dated July 16, 2024 was still valid and he responded yes! That to me is misleading and to send an esign with no quote price is wrong also because I believed the quote was still good.

  Next time if I do not see a price on the esign I will not sign and request a pdf form to see it in writing from company.

  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transction is July 30, 2024. The amount of money I paid $1,415.00. My car supposed to deliver same condition prior to sending. We received the car with a huge crack on windsield. We contact them multiple times, no one responded. Call the company multiple times, no one call me back.

  Business Response

  Date: 08/07/2024

  Dear **********,
  

  Thank you for your feedback. Were truly sorry to hear about the issue with your vehicles windshield and the lack of communication you experienced.
  

  As per our records, you spoke with one of our customer service representatives on August 6th regarding the damage to your windshield. A damage claim has been initiated, and you should have received an email with instructions on how to proceed with your claim.
  

  We understand how frustrating this situation can be and appreciate your patience as we work to address it. If you have any further concerns or need additional assistance, please dont hesitate to contact us.
  

  Best regards,
  RoadRunner Auto Transport 

  Customer Answer

  Date: 08/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
   
  
  My issue has not been resolved yet.  They sent us a damage claim form which we sent back to them more than 10 days ago.  They never updated the status of the damage claim process, no response to our call, email.  The Phone number they provide us, not even working.   The car is sitting on the driveway and immobile due to more danger of crashing the windshield if we drive.
  
  
  
  ****** 
  
  
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 08/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  They finally sent me and myson a release form which is I have to sign it and notalized send back by regular mail  in order to release repair payment which will takes another a month to get my car fixed.  My son found  a small defect on driver side mirror which wasn't there before I ship it.  They will not fix because I did not mention early.  We sent all pictures to damage claim.  How can I mention if somebody did not response my call, email, and wrong phone number?  My car is sitting on the drive way since my son received August 3, 2024.  They would not fix my mirror damage.  I want them fix my mirror damage and compensation of immobilized my car for 20 days plus more days until my windshield get fixed.  I would like this case open until my car fixed please. 

   

  
  ****** ***
   
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 08/23/2024

  Dear
  *** ****
  

  Thank
  you for sharing your experience with us. We understand your concerns regarding
  a small defect in a mirror and the time your car has been immobilized. However,
  we would like to clarify a few points.
  

  A
  small defect in a mirror was not mentioned in the original claim, nor was it
  noted on the Bill of Lading, which serves as the official record of the
  vehicle’s condition at both pickup and delivery. Additionally, this small
  defect was not mentioned in the original complaint you left on the BBB.
  

  As
  stated in the terms of agreement that you signed, "A claim for damages not
  documented on the Bill of Lading will be denied, as signing the Bill of Lading
  upon acceptance of delivery without any notation of damage constitutes
  conclusive evidence that the Customer or Consignee has received the vehicle in
  acceptable condition and that all other parties are relieved of liability.
  Damage claims must be made within five (5) days of delivery and include all
  pictures of the alleged damage. Damage claims made more than five (5) days
  after delivery, or with incomplete documentation, will be denied."
  

  Furthermore,
  a small defect in a mirror is imperceptible in any photograph. So, it is
  impossible to know if this small defect existed prior to transport, occurred
  during transport, or was sustained after the vehicle was delivered. Based on
  the foregoing, that portion of the claim is denied.
  

  As
  soon as this BBB complaint is resolved, and the signed release is returned,
  payment for the windshield can be sent. Please let us know how you would like
  to proceed.
  

  Best
  regards,
  RoadRunner
  Auto Transport 

• Initial Complaint

  Date:08/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked with Roadrunner on 7/25 to ship my son's car to Conyers, GA *****. Received a quote and agreed to the price and thought I was good hands. The car was to be picked up by 8/5/2024. As I'm typing this complaint. I have been on the phone trying to speak with someone to get an update as my timeline is not flexible. This company is horrible. I cannot believe they are 5 star rated. How can you be 5 star rated and customers can't even get someone on the line. When I got someone on the line, they promptly transferred me to the non-answering customer service line. This is extremely frustrating and unfair. When I was booking the contract, someone called me but since then nothing. At this point, I just want to cancel the contract and move on, but I need the BBB's assistance with getting in contact with someone. I hate to have to spend my day like this. I'm in shock. Thanks!!!

  Business Response

  Date: 08/07/2024

  Dear ******************,
  
  As per our records, you spoke with a customer service representative yesterday, 8/6, and your order has been cancelled as requested.We sincerely apologize for the frustration and inconvenience you've experienced.
  
  We understand how important timely communication is, and it's clear we did not meet your expectations in this instance. Your feedback is crucial, and we will address the issues you've raised with our team to improve our service moving forward.
  
  Your experience is not reflective of our usual standards,and we are sorry for the difficulties you faced in reaching us. We appreciate your feedback and will work to ensure such issues are addressed.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:07/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped my car from Hawaii to ***********. It is way past estimated delivery date but I have not received the car. I called them multiple times but unable to talk to anyone or leave a voice mail. I do not know where my car is.

  Business Response

  Date: 07/29/2024

  Dear **********,
  
  As per our records, we are pleased to see that your vehicle has been delivered. We apologize for the delay and any inconvenience it may have caused. We understand how important timely communication is and regret that you had difficulty reaching us. We appreciate your feedback and are taking steps to improve our customer service. Thank you for your patience and understanding.
  
  Best regards,
  Hawaii Car Transport 

• Initial Complaint

  Date:07/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roadrunner auto transport agreed to ship my vehicle on Saturday 06/29/2024. With no communication, and no one answering the phone, my car was left UNATTENDED for 2 days until Monday 07/01/2024.At this point I was called and told they could not find a driver for my selected time, but now had a driver and requested an additional $200 on top of the $645 I was quoted for the transport. At this point I cancelled the transport and requested a refund due to their unethical practice. This company is a SCAM.

  Business Response

  Date: 07/02/2024

  Dear **************, 

  Thank you for sharing your experience and providing feedback. We sincerely apologize for the inconvenience you encountered. Upon reviewing your case, we noticed that your booking was made on 06/27/2024, with a requested pickup date just two days later on 06/29/2024.
  

  To ensure the best possible service, we typically recommend booking at least two weeks in advance. This allows us to provide accurate quotes and secure carrier availability to meet your preferred dates.
  

  In situations of high demand, especially around specific shipment dates, finding carriers on short notice can be challenging. When this occurs, we may offer an optional rate increase to prioritize your vehicle's timely shipment. This adjustment is not mandatory; it is a choice to help avoid any delays. Customers can either opt for the rate increase or wait for more carrier availability at the original quoted rate. Alternatively, they can cancel the service at no charge, as you chose to do.
  

  We understand your frustration and regret that we could not meet your expectations this time. Your feedback is invaluable and helps us improve our services.
  

  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transport company picked my car up Monday 6/3/24 in ***********, ** to be delivered to my home in **. ********************************************************************** on 6/6/24. Was not delivered on 6/6. When I called, told it was being delivered on Saturday, 6/8. It is now 6/10 and I do not have my car. The customer service representatives I have talked to are indifferent and offer me no help. I paid over $1300 for this service I need my car and I feel I should get a refund for not getting my car back in the time it was to be delivered. Also, I never did get any emails from them with a contract, etc. said they were sent. Only emails I ever received were trying to get me to contract with them. Also stated on their website that I could tract shipment. I could not tract it. Please help.

  Business Response

  Date: 06/18/2024

  Dear **************,
  

  As per our records, your vehicle has been delivered. We sincerely apologize for the inconvenience caused by the delay in delivering your vehicle. We understand the frustration this delay has caused and empathize with your situation.
  

  We regret any inconvenience caused by the unforeseen truck issues the carrier experienced, which resulted in a delay beyond the expected delivery date. As stated in our terms and conditions, all dates and times are estimated, as indicated in the agreement you signed on 5/17. We understand the importance of reliable transportation services and apologize for any disruption this delay may have caused.
  

  Additionally,we apologize for the lack of communication regarding the status of your shipment. Ensuring clear and timely updates is crucial, and we acknowledge that we fell short in this regard. We will take steps to improve our communication processes to prevent similar issues from occurring in the future.
  

  Thank you for bringing this matter to our attention. Your feedback is invaluable as we continuously strive to enhance our services and customer experience.
  

  Best regards,
  RoadRunner Auto Transport

  
  

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As you can see by the response, there was no accountability for their actions. The only reason why my car was delivered was because I started calling the company who had initially picked up my vehicle  based on the huge delay, I should have at least half of the cost of this transport refunded to me .  An apology is not enough  they should be held accountable for their actions and dealings with their customers.  Thank you.

  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I search a transportation company to deliver my daughter's car to ***********, NW, **************. I was quoted ******** with the delivery from the time of pick up to drop off 3 to 4 days (including weekends. Once confirming the transaction, the delivery went from 4 to 5 days, and today, when I checked the delivery, it went from 5 to 7 days. I tried to contact the company on the day I booked the reservation (6/6/2024) because of the initial discrepancy, and the call was never answered for over two hours. I contacted RR again tonight and spent 3 hours waiting for the "next available agent" to no avail. This company is a scam.

  Business Response

  Date: 06/10/2024

  Dear Customer,
  

  Thank you for sharing your feedback. We apologize for any inconvenience and frustration you have experienced. We would like to address your concerns and clarify the situation.
  

  Firstly,we understand the importance of timely delivery, especially when it comes to transporting your daughters car to **************************. Please note that all dates and times provided during the booking process are estimates.While we strive to meet these timelines, we cannot guarantee specific delivery dates as carriers may encounter unforeseen circumstances such as traffic delays, weather conditions, or logistical issues.
  

  Regarding your reservation made on 6/6/2024, our records show that we were actively looking for a suitable carrier to handle your shipment. As part of this process, the initial delivery window provided was an estimate based on typical conditions. Once a carrier is assigned, more precise timing can be provided,but even then, certain factors beyond our control can impact the schedule.
  

  We apologize for the difficulties you encountered in reaching our customer service team. High call volumes can occasionally lead to longer wait times, and we are working to improve our responsiveness. Your feedback is invaluable, and we are taking steps to enhance our communication channels.
  

  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted $695 to ship a car over one state and upon confirming the shipment they increased the price to $1,016 without notifying us beforehand. Also, when trying to call them absolutely NO ONE answers the phone. They are scammers and have pretty much no customer service. This company should be shut down for the way they operate.

  Business Response

  Date: 06/10/2024

  Dear ******************,
  

  Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience and frustration you experienced regarding your car shipment.
  

  At RoadRunner, we strive to provide the best possible service to all our customers. However, there can sometimes be a surge in demand around the time of a customers desired shipment dates, leading to a lack of carrier availability.To accommodate these desired dates and avoid shipment delays, we may contact the customer and offer an optional rate increase. Customers are always free to either wait for more carrier availability or cancel at no charge.
  

  Our records indicate that on 6/5, we did reach out to someone listed on the order to discuss these options. We are sorry if this communication did not reach you effectively or caused any confusion.
  

  Regarding the difficulty in reaching us by phone, we are currently experiencing high call volumes and are working diligently to improve our response times and overall customer service.
  

  Once again, we apologize for any inconvenience caused.
  
  Best regards,
  RoadRunner Auto Transport