Complaints

This profile includes complaints for V2 Logistics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  V2 Logistics Corp.

  15 Grumman Rd W Ste 1500 Bethpage, NY 11714-5025

• 

  V2 Logistics Corp.

  Pier 51-a Sand Island Pkwy Honolulu, HI 96819

• 

  Hawaii Car Transport

  1920 Ala Moana Blvd Ste 501 Honolulu, HI 96815

• 

  RoadRunner Auto Transport

  4411 S 40th St Ste D3 Phoenix, AZ 85040-2923

• 

  Road Runners Transportation

  53 Blue Spruce Drive Bear, DE 19701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was to be shipped from ************, ******* to ***************************************** on May 25th, 2025 and arrive to ************ one week later. To date, my vehicle has not arrived as quoted and paid for claiming the shipping was delayed because of a broken driver's side handle. The vehicle did not have a broken door handle at the time of pick up in *************, *******. I have had to rent a vehicle for the past three weeks as they keep delaying the shipment. I am requesting a refund for the time I've had to rent a vehicle and payment for the broken passengers handle.

  Business Response

  Date: 06/13/2025

  Dear *** ******,
  

  Thank you for reaching out and bringing this to our attention. We sincerely apologize for the ongoing delays and the inconvenience this situation has caused,especially with the added expense of having to rent a vehicle. We understand how frustrating this must be and truly regret that your experience has not met expectations.
  

  Please note that all dates and times provided are estimated, and when shipping overseas, delays can sometimes occur beyond our control. This is also clearly stated in our Terms of Agreement:
  

  Customer acknowledges that all transit times are estimates. Company does not guarantee pick up or delivery on specified dates but will make a good faith attempt to meet quoted timeframes. Customer acknowledges that in the event of any delays,Company will not be liable for rental car, hotel stays, or any other claimed expense or consequential damage.
  

  Regarding the damage to your vehicle, once youve retrieved the car in Puerto Rico,please dont hesitate to contact us directly. At that point, well be able to initiate a formal damage claim and guide you through the next steps.
  

  Again,we are very sorry for the delay and any added stress this has caused.
  

  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was suppose to ship my car to Puerto ***** First they email that the pick up is from 9-5 and the tow guy will call you within 2-3 hours before arrival so that I do not waste my whole day waiting. The tow guy calls 15 minutes before arrival at 5pm. I had no time to get their for the short notice and he drives the car onto the tow truck and tells the mechanic the mufflers are loose can you take them off, which the mechanic obliged. PR Transport contact ***** states the car started and 2 days later the car is not starting and I need to get it. They charged my credit card $2350 and email me to fill out the ** info again in order to release my car. On top of that they say I am responsible for Storage of my car but they are holding it hostage and will not provide an address for pick up. I need assistance right away. I have been asking for an address since 6/6 and they Business Headquarters Location ******************************************************************************* If you have any questions orconcerns, please contact theBBB assigned to yourcomplaint:BBB Serving *************** ***************************************** ************** Continued on next Page Better Business Bureau still will not provide an address for me to get my car. They say they will issue a refund. I am not sure why can't they provide a check for the difference that they charged, send me the $790 refund via check and provide me the address for pick up. They are doing something illegal here. I now see many disgruntal client's. Please HELP I NEED TO GET MY CAR.Account/Order/Tracking number:R Desired settlement:Delivery; I need the address to retrieve my car, they are withholding the address and they received payment of $2350.This company goes by several names:Puerto Rico Car Transport Caribbean Car Transport Hawaii Car Transport Alaska Car Transport Roadrunner Auto Transport Road Runner Auto Transport

  Business Response

  Date: 06/11/2025

  Dear *** *********,
  

  We understand how frustrating and stressful this experience has been and sincerely apologize for any inconvenience you have encountered throughout the process.
  

  We want to clarify that we have spoken directly with you and provided the address where your vehicle is currently being stored after it became inoperable and was unable to embark on the final ocean leg of the transport. We understand you have already scheduled a tow company to pick up your vehicle from storage. It is important to note that the team members who initially reached out to you did not have access to the exact location of your vehicle. When vehicles are placed in storage lots, only specific team members have that detailed information,which unfortunately led to a delay in providing you with the address.
  

  We also want to confirm that the $790 refund has been processed and returned to your original form of payment. We apologize for any confusion or inconvenience related to the payment and refund process, as well as the delays in communication regarding the address being provided.
  

  We take all customer concerns very seriously and continuously strive to improve our communication and service processes. Your feedback helps us identify areas where we can do better. We truly apologize for any inconvenience caused.
  
  Best regards,
  Puerto Rico Car Transport 

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Yes they provided an address to get my car but they throw away the car mufflers and interior center console worth $1500 for a car they did not ship, who's pays for this.

  I had paid for their Insurance for this process and want to get reimbursed for my items to make feel whole again. 

  This was a nightmare.

  ****

   

  
  

  
  
  
  
   
  

  Business Response

  Date: 06/13/2025

  Dear *** *********,
  

  Were very sorry for the frustration and inconvenience this situation has caused you.We understand how disappointing this experience has been, especially regarding the removal of the mufflers and center console.
  

  Unfortunately,vehicles cannot be transported with items inside. As outlined in the terms of the agreement you signed, Personal property and effects are not permitted and shall NOT be left in Vehicle. Company is NOT responsible for property of any kind left in Vehicle.
  

  You were informed by multiple team members prior to pickup that these items needed to be removed, and after the vehicle was picked up, you were again advised to speak directly with the carrier to determine whether they could be shipped back or would need to be discarded. Ultimately, the carrier was unable to mail the items and had to dispose of them, which you were made aware of by both our team and the carrier.
  

  Furthermore, the transportation of your vehicle, and the agreed upon rate, were based on your car being fully operable. This language is not only contained in the contract, but on the front page of the booking confirmation. It is also stated clearly in the terms that In the event Vehicle becomes inoperable during transport, Customer will be responsible for either returning Vehicle to operable condition, or paying the fees incurred by Company to accomplish same. Despite your vehicle becoming inoperable during transport, we have waived all additional fees that were incurred by Puerto Rico Car Transport which should have been charged to you. We hope that this new information, in addition to the $790 refund, and the fact you were aware the items needed to be removed for transport, make you feel more whole.
  
  Best regards,
  Puerto Rico Car Transport 

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

  If you understand the phrase being whole.. I understand you charged me $1560 to ship my car from ** to *******, wow expensive. I also understand you refunded me $790 of my $2350. The issue still arise that you did not ship the car, so I want the car the same way you picked it up from me. with mufflers and a center console.

  I know have a car without mufflers and a center console, that you never shipped. 

  I will email you an estimate for the items, so the insurance that I bought from you to ship the car, can pay for the missing items.

  Then I will be whole.

  ****

  
  
  
  
  
   
  

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired RoadRunner Auto Transport to arrange transport of my 2015 MINI ****** from ******** to *********. I was assured at booking that the vehicle would be transported by a properly insured carrier. RoadRunner assigned the shipment to United Auto Transport, whose driver delivered the vehicle with substantial damage to the convertible top and frame.The vehicle has remained undrivable and exposed to further deterioration since delivery. I filed a claim with RoadRunner on March 5th, and provided full documentation including before/after photos, text message records with the driver, a repair estimate under $5,000, and clear evidence that the vehicle was in United Auto Transports custody.Over the next two months, Progressive (the insurer associated with RoadRunners shipping operations) repeatedly delayed the claim, citing issues verifying coverage and inability to contact the assigned carrier. Despite the fact that their own adjuster verified damage and confirmed the vehicle was in the carriers custody, *********** formally denied the claim on May 2nd, stating there was no valid coverage. As of May 28th, my vehicle is still unrepaired.RoadRunners own terms state that they assign insured, compliant carriers and assist customers with claims. They failed to ensure proper coverage and have provided no meaningful support despite brokering the shipment and dispatching the carrier. The result is over 80 days of unresolved damage and ongoing *********** filing this complaint to document RoadRunners failure to stand behind the service they arranged. I am seeking reimbursement for transport-related repairs and expect RoadRunner to take responsibility for the outcome of the shipment they facilitated.

  Business Response

  Date: 05/29/2025

  Dear *** ****************** you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience youve experienced throughout this process.
  
  We regret that the shipment of your 2015 MINI ****** did not meet the standard of service you expected, and we fully recognize the impact the damage and delays have caused.
  
  While the original claim submitted was for a significantly higher amount than what was ultimately confirmed, we appreciate your cooperation in submitting the revised documentation and estimate. This discrepancy may have contributed to the initial denial of the claim. As discussed, were pleased to confirm that the updated claim has been approved. Our team has reached out with the next steps, and we are actively working to bring the matter to a full resolution.
  
  We appreciate your feedback and sincerely apologize again for any inconvenience this situation has caused. Thank you for giving us the opportunity to make things right.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled auto transport April 23, 2025. Confirmed May 16, 2025 and received confirmation #********. Scheduled to pick the car up in ****************, ** on May 20, 2025. On May 16, 2025, RoadRunner called to say they could not pick it up until May 21, 2025, and that the price would also go up another $50. On May 21, 2025, they changed the pick up day to May 22, 2025. Today is May 23, 2025, and the car has still not been picked up, we are in **********, and I do not know the status of the vehicle. RoadRunner will not answer any of the many phone numbers they have. I have left several messages at the only mailbox I have at ******************** for ******* ********.

  Business Response

  Date: 05/27/2025

  Dear *** ******,
  

  We can see from our records that your vehicle has now been picked up and successfully delivered, but we understand that the process leading up to it did not meet your expectations. We sincerely apologize for the inconvenience and frustration you experienced throughout your vehicle transport.
  
  While all pickup and delivery dates are provided as estimates, as noted in our Terms of Agreement, we fully recognize the importance of clear and consistent communication when unexpected issues arise. We apologize that we fell short of that standard in your case. We want to provide some clarity on the situation.
  
  On May 16, 2025, we assigned *********** as the carrier to pick up your vehicle on May 21, 2025. On May 21, we were notified of a one day delay and promptly sent you an email with updated pickup and delivery estimates. Unfortunately, the carrier encountered an additional unforeseen delay and was only able to pick up your vehicle on May 23. We deeply regret the extended delay and acknowledge that communication during this time was not adequate.
  
  We are truly sorry for the confusion and delay, and especially for the difficulty you experienced reaching both our team and the assigned carrier. This is not the experience we want for any of our customers, and we understand how frustrating it must have been to feel uncertain about the status of your vehicle.
  
  We are committed to learning from this experience to improve our communication and service moving forward. Once again, we sincerely apologize for any inconvenience this has caused.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint to Road Runner Auto Transport Regarding Booking ******** Abstract:I booked an auto transport service with RoadRunner Auto Transport (Booking #********) to ship my car from *********, ** to ******, **, with a scheduled pickup date of May 16, 2025. As of the night of May 21, the vehicle has still not been picked up. Despite numerous calls, messages, and assurances from both RoadRunner and the assigned carrier Blue Faster Express, the driver never showed up, causing significant disruption to my relocation plans.

  Business Response

  Date: 05/22/2025

  Dear *********
  

  Your order has been canceled, and a full refund has been issued. We sincerely apologize for the inconvenience and frustration this experience has caused.
  

  The carrier we assigned to your transport, Blue Faster Express, unfortunately provided us with repeated misinformation regarding their pickup schedule. This made it difficult to give you accurate updates and ultimately prevented us from fulfilling your transport as scheduled.
  

  We fully understand how important reliable service is during a major move, and we deeply regret the disruption this caused to your plans. This experience does not reflect the standards we strive to uphold, and we are taking immediate steps to prevent similar issues from happening in the future.
  

  Thank you for your feedback, and again, we deeply regret the inconvenience you've experienced.
  

  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They give you a quote on the service, they never confirm the service, then take the money out of your account. When you call the company no one ever answers the phone. They dont have a email to contact anyone and they do not return any messages. The driver showed up 3 days later than the quoted date and barely spoke any English so I was not even able to communicate with him. We have been trying to get our money back for over a week and nothing. Very unprofessional and after speaking with other people apparently this is a pattern for them. Marketing their services as a quote, asking for you to enter your payment Information, stating nothing will be charged until confirmed and then taking your money anyway and later not contacting the customer or providing any means to contact them.

  Business Response

  Date: 05/22/2025

  Dear *** ***************** discussed over the phone, your order has been cancelled, and a full refund has been issued.
  

  Wed like to clarify that your booking was submitted on 5/17 for a requested pickup on 5/18. While we always aim to meet requested dates, it can sometimes take a few days to confirm a carrier, especially on short notice. All pickup and delivery dates provided are estimated, not guaranteed.
  

  On 5/19, we confirmed a carrier for pickup that same day, and that is when the card on file was charged.
  

  We apologize for the communication issues and for any frustration caused during the process, including the language barrier with the carrier and the delay in pickup. Your feedback has been noted, and we're working to improve the experience for future customers.
  

  Best regards,
  ********************** 

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unprofessional Conduct, Unfair Business Practices, and **************** Failure I am filing this formal complaint to document my extremely negative experience with RoadRunner Auto Transport and to warn other consumers of their practices.I contracted with RoadRunner Auto Transport on May 5, 2025, to arrange for the pickup of my vehicle. After sending several emails and text messages to confirm the pickup and inquire about the status, I received no response or communication from the company.Without any prior warning or notice, RoadRunner Auto Transport canceled my vehicle pickup, leaving me completely stranded and in urgent need of alternative arrangements. This is an unacceptable and irresponsible business practice.When I finally reached a representative at 12:33 p.m. today, she falsely claimed that RoadRunner had attempted to call, email, and text me from Friday through today. I have attached screenshots of my call logs, text history, and email inbox, which clearly prove that no such communication occurred until I initiated the call.The representative I spoke with was extremely rude, dismissive, and unprofessional. Rather than assist, she attempted to blame me for their companys clear failure. I calmly explained that I have a flight to *********** tomorrow at 3:00 p.m. and urgently need to know if my vehicle will be picked up. The representative showed no concern, accountability, or willingness to help.This has been the most unprofessional conduct I have ever experienced with any transportation company. As a returning customer, I expected basic customer service and communication. Instead, I have been met with negligence and disrespect.

  Business Response

  Date: 05/13/2025

  Dear *** *****,
  

  Were very sorry to hear how disappointed you are, especially as a returning customer. Wed like to take a moment to clarify what occurred with your order.
  On May 9, we confirmed a carrier for your vehicle, with pickup scheduled for May 12. As is standard procedure, we attempted to process the payment with the information on file at that time. Unfortunately, the payment was declined. We have attached proof of the payment being denied based on insufficient funds in the account.
  

  When we learned of the payment issue, we sent you an email immediately. However, we now see the email was returned stating your mailbox was full and was not accepting messages. We have attached proof of this as well.
  

  It also appears from your attachments that you were texting our automated notification system for updates, which is unable to receive texts. This likely contributed to the communication gap.
  

  Without successful payment confirmation, we unfortunately had to cancel the scheduled pickup to avoid holding the carrier without payment. Your order has now been canceled, at your request. We understand how frustrating this situation must have been, especially with travel plans in place, and were sorry the transport could not move forward without a completed payment.
  

  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/3/25 I booked shipment of a vehicle I bought from a private seller in *********. I was very clear during the booking that the vehicle would need to be pick up on 3/28/25 and their representative confirmed that would not be a problem. I was flying to ****** to inspect the vehicle, pay and put it in the trailer for transport. On 3/25/25 the company reached out and said they could not deliver on the promised pick up and the best they could do was 3/29/25. I talked with the seller and they changed their schedule to accommodate. As I was flying out of ****** after paying for the vehicle I received an email (no phone call) that the company would not be able to pick the car up on 3/29/25. I attempted to call customer support and was hung up on three times. The company has already charged my credit card and has not provided the agreed upon services. Essentially they have stolen my money.

  Business Response

  Date: 03/31/2025

  Dear *** ***************** order has been canceled, and a full refund has been issued as requested. We sincerely apologize for the inconvenience this situation has caused. When your booking was placed, we secured a carrier with an estimated pickup date of 3/29.Unfortunately, due to unforeseen circumstances, the carrier had to cancel, and we immediately worked to find a replacement.
  

  We were able to assign a new carrier with the next soonest pickup date of 4/1.However, we understand that this did not work with your schedule, and we proceeded with canceling the order as requested. We regret that we were unable to accommodate your original timeline and recognize the frustration this may have caused.
  

  While we make every effort to meet requested pickup dates, all dates and times are estimates, as outlined in our terms of agreement. We truly appreciate your feedback and apologize again for the disruption to your plans.
  
  Best regards,
  RoadRunner Auto Transport

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The company did not address the issue of them cancelling at the last minute with no contact (simply sent an email and ignored phone calls). They also did not address their employee hanging up and ignoring call backs. Finally to this company has yet to have anyone from their management team reach out to apologize for their failure. Their response basically just said what they did which is the absolute bare minimum (refund for services not provided)

  ***** ****
  
  
  
  
   
  

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, it was a complete NIGHTMARE and I would strongly advise against using this company for any transportation needs.The service was scheduled for 03/23/2025, but they failed to show up as planned. My car was picked up on 03/15/2025 paid for $1094.00, and they initially promised a five-day transportation period. However, to my dismay, I discovered that they extended the schedule by two more days, which inconveniently fell on a Sunday. As you can imagine, this was quite frustrating since there is no office available on Sundays to provide any updates or ************* make matters worse, I received a notification late Sunday night, around 7 PM, informing me that the delivery would take place on Monday. This unexpected change in schedule forced me to miss work and gives me anxiety attack how could I work?, as I had already returned my rental car, expecting my vehicle to arrive on Sunday as initially promised. The whole situation was riddled with empty promises, leaving completely clueless about what was happening. This experience was truly unsettling and unprofessional. I want the Roadrunner to pay for my cost of pay of the day for work as I missed my work today and full refund of the cost.

  Business Response

  Date: 03/25/2025

  Dear *** ******,
  

  Were pleased to see that your vehicle has been delivered, but were sorry to hear that your experience did not meet your expectations. We understand how frustrating delays can be and sincerely apologize for any inconvenience this may have caused.
  

  While we make every effort to meet the estimated timeframes provided, unforeseen delays can sometimes occur due to factors beyond our control. As outlined in the terms of the agreement you signed:
  

  "Customer acknowledges that all transit times are estimates. Company does not guarantee pickup or delivery on specified dates but will make a good faith attempt to meet quoted timeframes. Customer acknowledges that in the event of any delays,Company or Carrier will not be liable for rental car, hotel stays, or any other claimed expense or consequential damage."
  

  Unfortunately, due to these terms, we are unable to offer a refund or reimbursement for missed work. We appreciate your feedback and regret any inconvenience this may have caused.
  
  Best regards,
  RoadRunner Auto Transport 

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled service of vehicle pickup on 3/9/2025 due to problems with the company misrepresenting themselves and failure of the carrier to show for vehicle pickup. I cancelled the service in writing via email on 3/9/2025 and on 3/10/2025 and company continues to harass me by having truck driver attempt to call me and attempt to come by my residence on a military police instead of them telling the truck carrier company that the pickup is cancelled. I am going to report this to base police.

  Business Response

  Date: 03/12/2025

  Dear *** ******************* sincerely apologize for any frustration this situation has caused. Once we received your cancellation request in writing, we promptly canceled your order and informed the carrier of the cancellation. We did not request or authorize any further contact from the carrier, and we regret any inconvenience this may have caused. We sincerely apologize for this experience.
  
  Best regards,
  Hawaii Car Transport