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Business Profile

Tech Support

Quick Help 24*7

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 24 July 2023 received a pop up message on computer stating my computer has been hacked and I can not turn off computer, but to call the number on the screen. I spoke to Sam ****** and James ( *** *** ******** ****** *******) stating the cost of $499 to repair computer once they gained access and to fix it. I received a call back from them on 25 July 2023 asking if my computer was fixed, I stated it wasn't because I received another pop up message stating the same hacking information and to call the number to fix. The female stated they would call me back the next day. Once I figured it was a scam I called my bank to initiate a stop check payment on 25 July 2023. I have blocked then numbers they are calling me from. Now I'm going to have to pay to get my computer cleaned from any Malware and viruses they may placed on my system,

    Customer Answer

    Date: 08/02/2023

    Full name ****** ***

    Business Response

    Date: 08/03/2023

    Dear BBB, Thank you for your email. Thank you for writing about the problem that The customer have been experiencing with our company. Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels. In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he she will be not be receiving any more calls from our side. Once again, please accept our sincere apologies. We sincerely apologize for any inconvenience may have caused to the customer. Best regards, Tony w***** Customer Service Manager

    Customer Answer

    Date: 08/04/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ****** ***

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday, July 9, 2023, I was on my computer scrolling through bookmarks and clicked on a familiar website I use. A screen popped up with a voice saying "do not turn off your computer". It says it was from ********* and to call a number to have it fixed. I called the number. The person saying her name was Alice said my computer had been hacked from Ukraine and there were 30 illegal users using my ** address. They wanted $399 to fix it. I gave them access to my computer to fix it. I watched as they did some clicking, going in and out of screens. When they were done they said they would call the next day to see how my computer was working. I did not accept their call. They kept calling and calling, and left three voicemails. I did not send them a check. I found out they were a scam through ***** ******* ********** They said to send the check to ******* *** to a PO Box. They are QuickHelp 24*7. Alice's "*********" id ****. They gave me a support id. They put two icons on my desktop; Network Security and Firewall. The icons were malware.

    Business Response

    Date: 07/13/2023

    Dear BBB,  Thank you for your email.Thank you for writing about the problem that The customer have been experiencing with our company. We believe we can easily resolve the matter. Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels. In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he/she will not be receiving any more calls from our side. Once again, please accept our sincere apologies. We sincerely apologize for any inconvenience may have caused to the customer. Best regards, Tony w***** Customer Service Manager 

    Customer Answer

    Date: 07/13/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ****** ******

  • Initial Complaint

    Date:07/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, Sunday, July 2nd my computor was blocked purportedly by ********* ************** claiming it was hacked. I was switched to Quickhelp 24-7 that wanted to immediately clean my PC for exorbit prices $3900 & up, which whittled down to $300 & pressured to paid by check to be mailed the next day 7/2 to **** ************* *** *** ********* ******** I gave caller a check number but not my bank or account number. I suspect a scam. I do not want their services. I will seeek legal recourse if arrassed by Quickhelp 24-7. Thank you BBB

    Business Response

    Date: 07/05/2023

    Dear BBB,
    Thank you for your email.
    Thank you for writing about the problem that The customer have been experiencing with our company.
    We believe we can easily resolve the matter.
    Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We never ask for the financial information from the customer . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
    In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he she will be not be receiving any more calls from our side.
    Once again, please accept our sincere apologies.
    We sincerely apologize for any inconvenience may have caused to the customer.

    Best regards,
    Tony w*****
    Manager

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 6/23/2023 Computer Scam, company requests payment of $748.00 My computer had a pop-up with message to call the number on the banner ************ because the computers' personal IP address had been hacked and was being used to watch porn site. A female agent proceeded to offer a clean-up service for $299 and an additional firewall protection for $449 for a total of $748 to be paid by money order after I refused to send money through my bank. The next day I was called by the company to check the status of the computer and to ask if the money order had been mailed. I have been getting calls from them morning and evenings since then requesting to mail the payment. ***** ******** - 17 times; ***** ******* X **** - at 1:10 p.m. today and speak with "Grace L****" in reference to mailing the payment. This is the same company that tried to scam other elderly people with the same type scam. I ask that action be taken against this people (strong Indian decent accent) or else they will be trying to scam someone else. Support ID :-****** Support Number :- ************** / ************** (10:30am - 7:30pm EST) Company Name :- Quick Help 24*7 EMAIL :- ************************* Website :- Quickhelp24-7.com Services :-5 YRS SECURITY AND SUPPORT (ALL THE DEVICES ) Merchant Name :-********* *** ****** :-$748.00 Mode :- MONEY ORDER ------------------------------------------ Pay in Order to :- ********* ***  Address is - ** *** * **** ********* *** *****

    Business Response

    Date: 06/27/2023

    Dear BBB,
    Thank you for your email.
    Thank you for writing about the problem that The customer have been experiencing with our company.
    We believe we can easily resolve the matter.
    Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
    In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he she will be not be receving any more calls from our side.
    Once again, please accept our sincere apologies.
    We sincerely apologise for any inconvenience may have caused to the customer.

    Best regards,Tony W*****
    Customer Service Manager

    Customer Answer

    Date: 06/28/2023

    Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Take this people-company-scams, hackers out of business. They will keep preying on other customers if you don´t do something about it!!!

    Regards,
    ****** ***** *****




  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On approximately 1/30/23, I received a pop up on my **** indicating that my device had been hacked and to call Quick Help at ************* When I called I spoke with Adam S**** at ext ****. Mr S**** asked me to agree to a number of things orally, which I did and told to send $380.00 USD to ******* *** and be sure to write on the it was for web services. Upon discovering that Quick Help is a scam, I did not send the check. Consequently, I am being bombed by phone (sometimes one a minute Robo caller ids contact as Known Scam I have not answered), text messages and emails stating they are going to send my case to collections team with call recording and at that point I will have to pay the penalty as well as through the license key for the the security which is installed on IP Address will be disabled and the problem will be much more frequent on all devices so to avoid to avoid legal fees call back a* ************. I have received contacts from this company relentlessly. One of the many messages I have received from Quick Help is attached. Also, since there may have been some sort of malware installed I may have to pay to have my device cleaned and need company to cover cost. Further, I am a senior citizen and suspect this scam is directed to the elderly.

    Business Response

    Date: 06/05/2023

    Dear BBB Thank you for your email. Thank you for writing about the problem that The customer have been experiencing with our company.We believe we can easily resolve the matter. Once we fixed the customer's ****, next day he gave the feedback that  the **** is working fine now & promise to send the fee for the repair cost, But never paid that . Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services .As we  We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels. In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he she will be not be receiving any more calls from our side.Once again, please accept our sincere apologies. We sincerely apologize for any inconvenience may have caused to the customer. Best regards,Tony w***** Customer Service Manager

  • Initial Complaint

    Date:04/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March I started receiving calls that I needed to call and either cancel or renew my service with them. If I did not my service would automatically renew for. 13900 dollars for a year..I ignored these calls as I have an invoice purchased in 9/22 for 1,804.99 cents for 3 year of service and support. In April I received a call from Max R***** assist manager of the company saying I needed to call and renew or cancel or I would automatically be renewed for $13900. I called 4/12 to cancel, was told they needed to access my computer, I refused. Again calls for Max R***** Saying this needed to be done. I called on Monday.4/17 asked for Max who was not there but Tiffany J**** could help me. Tiffany accessed my computer then proceed to tell me it would cost $4000,said did not have money . Negotiated more with me and to $2800 with a &200 service fee. I again said did not have the money. Tiffany said I could pay by check, proceed to instruct me how to write a check, then I could scan it to her. I was to mail the check to ******** ***** in St. Petersburg.FL..Who runs a business like that.. I should have been able to call and not renew my service, and hopefully they would have on honor my 3 year service for which I paid $1804.99 in 9/9/22. There should have been NO money involved! INSTANT LIVE HELPS

  • Initial Complaint

    Date:04/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 3rd,2023 my parents computer was attacked by a malicious popup telling them that "*********" was having a problem and to call the number on the screen. They did and ****** ****/ quickhelp 24/7 proceeded to gain access to their computer and install malware and viruses. They demanded that my parents send them a cheque for $399 USD to fix the problems. They have called and harassed them multiple times. My parents are now going to have to pay to have their computer cleaned. This unscrupulous company preys on the elderly and unsure and need to be shut down.

    Business Response

    Date: 04/18/2023

    Dear BBB
    Thank you for your email.
    Thank you for writing about the problem that The customer have been experiencing with our company.
    .We believe we can easily resolve the matter.
    Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
    In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he/she will be not be receiving any more calls from our side.
    Once again, please accept our sincere apologies.
    We sincerely apologize for any inconvenience may have caused to the customer.

    Best regards,
    Tony w*****
    Customer Service Manager

    Customer Answer

    Date: 04/18/2023

    Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    My parents, through no fault of their own, have had to pay to have their computer scrubbed of the malicious software and malware installed by this company.  This cost them $50 CDN and their time to transport it to and from the computer store.  I personally spent 2 hours trying to debug the computer before we sent it to the professionals.  They exploited my parent's faith in them representing ********* and tried to scam them in to paying $399 USD by cheque.  I have read numerous reports of this company doing the same thing to other customers.  Luckily I was able to stop the process before my parent's banking information was corrupted.  This company needs to cease operation.  
    Regards,
    **** ******




    Business Response

    Date: 04/20/2023

    Dear BBB
    Thank you for your email.
    Since we have already informed you that no escalation has been done from our end. And we hav'nt installed any mallicious softwares or any profile into the customer's computer as the customer is stating that we did.
    As the last message we have sent to you is self explainatory.
    We are not accountable in anyway for any loss caused to the customer, because they hav'nt allowed us to work on the computer and simply disconnected the session.
    However we apologize for the inconvenience caused to the customer during this process .

    Best regards,
    Tony w*****
    Customer Service Manager

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, October 7th, 2022; my computer displayed a message to contact ********* at ************** concerning my computer had been hacked so they could resolve this issue. When I contacted what I thought was *********, Adam S**** of Instant Live Helps answered the number I contacted. He proceeds to have me give access to my computer and then shows me where I had been hacked which I would not know anything about. After he scares me thoroughly, he says he can fix it. Then he tells me it is $400 which has to be a check. I tell him I don't have that kind of money on hand. He tells me that I have to send a check in the mail. At this point, I am felling a hostage now of his company and the hackers as well. He instructs me on where to sent the money and then proceeds to go into my email and composes an email to his company confirming that I will pay the $400 with me verbalizing that I will pay this money. After all is said and done, I had to contact Max and then talk to Shawn about me sending the money. When I reinstated that I did not have that kind of money, Shawn said I could postdate a check for a month and send to him. I feel just as violated by this company as I do the hackers. No where do they offer other solutions to your problem but to use their company and pay them. I ask the Better Business Bureau is this an ethical way to do business? I am contacting ********* as well about this situation. What am I supposed to do? I am living on Social Security and barely making ends meet. 

    Business Response

    Date: 10/10/2022

    Thank you for your email. Thank you for writing about the problem that The customer have been experiencing with our company. .We believe we can easily resolve the matter. Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels. In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he / she will be not be receiving any more calls from our side. Once again, please accept our sincere apologies. We sincerely apologize for any inconvenience may have caused to the customer. Best regards, Tony w***** Customer Service Manager 

    Customer Answer

    Date: 10/11/2022

    Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  *** ***** 

  • Initial Complaint

    Date:08/11/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late April of 2022 my computer froze and to correct the issue I was directed by my computer to contact this company, Instant Live Help. This company also goes by the title ***** ******** ******* and ************. I was told they could fix the problem for a fee of $349. I accepted and sent them a check in this amount on May 1, 2022. The problem was fixed. I was instructed to make the check payable to ************. The invoice states "One Time Fixation" (attached). During the process of correcting the problem I was asked if I wanted to purchase any additional security from them due to potential hackers and I declined. At NO POINT during this interaction did the representative mention any future additional fees that I would be responsible for. I received a call yesterday, 8/10/22, from this company telling me that I owed them either $2200 for additional security that, according to them, I had authorized or $5800 for a lifetime of security. When I argued my position the person I was on the phone with, Max R***** (Head of Billing), reduced the charge to $1100 (attached). The company's position is that when I paid the initial $349 to fix the problem that I registered with their company. I do not agree with this logic. This company, Instant Live Help, is deceitful and misleading and I in no way feel I should be responsible for any more costs. I will not pay this additional cost until the BBB proceeds with an investigation into this company and their practices. I do feel as if I am a victim of fraud.

    Customer Answer

    Date: 09/02/2022

    Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    This complaint has been resolved directly with the company

    Regards,


    ******* ******

  • Initial Complaint

    Date:07/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my computer & windows 10 & micro soft frozen my computer was unable to use it under the error message was a phone number to call it looked like it was a company hired by micro soft to fix the problem I did and they fixed it with a life time of security and other update features and printer help for $900.00 . it was purchased on 4/13/2022

    Business Response

    Date: 07/31/2022

    Dear BBB

    Thank you for your email.

    Thank you for writing about the problem that The customer have been experiencing with our company.
    .We believe we can easily resolve the matter.

    Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

    In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anymore and he will be not receving any more calls from our side.
    Once again, please accept our sincere apologies.

    We sincerely apologize for any inconvenience may have caused to the customer.


    Best regards,
    Tony w*****
    Customer Service Manager

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