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Business Profile

Makeup

Lanera

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 complaints in the last 3 years.
  • 2 complaints in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I chatted with a representative and conveyed my skepticism on the results. He told me there is no risk as there is an iron clad 60 day money back guarantee if not satisfied. I emailed them 45 days or so in and told them the product didnt work. They charged me for another order and told me mu subscription was canceled but no money back.

  • Initial Complaint

    Date:07/06/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased (2) foundations from Lanera. They say on their website they have a money back guarantee. I did not like the foundation. The color is wrong, it's too drying, it does not cover well but it is supposed to full coverage. I have reached out to them several times asking for a refund via email because they do not have a phone number to call them. They have replied asking if I want 2 more bottles for the cost of shipping. I have replied several times asking for a refund. They never reply back. Then a few days later I will get another message saying they haven't heard back from me or a if I send a whole new email complaining they will say this is the 1st time we have heard from you and we can give 2 more foundations for the price of shipping. It has to be a scam. I really want to return their product and get a refund.

BBB Accreditation: None

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.