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Business Profile

Watch Dealers

Spade & Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Watch Dealers.

Complaints

Customer Complaints Summary

  • 217 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a smart watch from Spade and ** on line in October and when it arrived it was of poor quality. I sent them an email to let them know I wanted to return it and they send me a return #. November 10 I mailed the watch back to them as instructed and it was delivered to them on November 14th at 11:59 AM. My money has not been refunded and I have not been contacted by them.

    Business Response

    Date: 12/02/2022

    Hi,

    We have processed a full refund of $83.86 today. The customer should receive the full refund within 3-5 business days

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this Health Smartwatch 2 from Spade & Co. and they charged my **** Account on November 3, 2022 in the amount of $66.32. According to their Information, this Smartwatch 2 monitors (Body Temperature) (Blood Oxygen Levels) (Blood Pressure) (has Heart Rate Alerts) (monitors personal sleep tracking goals) (Tracks the Calories you burn, steps that you take and distance you reach). According to their Advertising they have a 30 Day Satisfaction Guarantee. I am a 71 Year Old Male Retiree living in the *****************, who has High Blood Pressure that I need to monitor 3, 4, or 5 times a day. I retired from the ********* ********** of Corrections as a Therapist. I feel completely scammed by this so called company. After receiving my watch here in *******, ******, I immediately charged and downloaded the app from the internet as per their instructions. Immediately, It was very obvious to me that the Blood Pressure readings were Extremely HIGH and Inaccurate. I decided to have my wife wear the watch to see if it made any difference. She had almost identical Blood Pressure readings. My readings were (143 over 84) and my wife's blood readings were (144 over 82). Immediately I contacted Spade and *** to complain of the inaccuracy of their watch. Their response was: Please know that the accuracy for Blood Pressure is not guaranteed as it is currently in the Beta phase as compared to traditional blood pressure measuring devices. Per our test, it should be at least **** points off. (It is off between 20 and 25 points off). Extremely Inaccurate! Not even Close. I have requested a refund by emails and I have called several times, only to get, (Sorry, we are Unavailable at this time, Leave a message, we will get back to you). I am not getting any responses in regards to my request of a refund.

    Business Response

    Date: 12/02/2022

    HI,

     

    We have processed a full refund of $66.32 today for the order#******. This customer should receive the refund within 3-5 business days.

    Customer Answer

    Date: 12/07/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/22/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same as everyone else, I ordered 2 products and still haven't recieved them, they have given tracking number that is bad, the web site shows in in my home town but has never been delivered. Tired of waiting I want a refund for the full amount as I have not recieved my order.

    Business Response

    Date: 11/26/2022

    Hi

     

    According to our records, the customer's order has been delivered on November 23 2022 To ********************************. Here's the tracking link : https://webtrack.dhlglobalmail.com/orders/33872211151595153/details/420442709374810912401189155851

    The customer can send the item back for a full refund if she is not 100% satisfied with it.

    Customer Answer

    Date: 11/28/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date of transaction is 6 nov 2022.Price is $59 , a smart watch #2 , did not give the right reading on blood pressure as advertise, the order # is ******.

    Business Response

    Date: 11/26/2022

    Hi,

    We have processed a full refund of $69.63 today and the customer should receive the refund within 3-5 business days.


  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 watches from Spade & Co on Nov. 10 and received the on Nov. 17. I immediately decided to return the but I cannot get any information on the address to send them to. I have called and no answer. I have emailed and have not heard back. I fear this is a major scam. Please help.

    Business Response

    Date: 11/18/2022

    Hi,

     

    according to our records, we have responded to this customer return instruction but got no response. However, we have processed a full refund to the 2 orders that were placed. The customer should receive the full refund within 3-5 business days.

  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this watch and received it Tried it for a week and it did not work correctly so I contacted the company to return it Got the information from them about returning it Returned it per their instructions It has been since Oct 31st since I returned it and they received it and I have still not received my refund Have sent them a couple more emails and just get a generated response and nothing else Saw lots of negative reviews about them not refunding money

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item is not at all as expected. I have sent two emails asking to return the product and have not gotten a response. All I want to do is return the watch and get a credit.

    Business Response

    Date: 11/25/2022

    Hi,

     

    We have processed a full refund of $64.98 today for this customer. The customer should receive the refund within 3-5  business days.

    Customer Answer

    Date: 11/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/14/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased, online, a smart watch from Spade and *** and attempted to cancel the order within 24 hours. I have repeatedly attempted to contact this business by telephone and via email to no avail. Understanding that it may be impossible to cancel my order (although according to DHL, only a "ticket" has been created; the package has NOT been retrieved from Spade and *** as of 2:39pm EST), I have received NO response. I have emailed again, immediately prior to submitting this complaint, a request on instructions on how to return this product upon receipt. Again, no answer/no response. I, too, tried calling again, yet still no answer.

    Business Response

    Date: 11/19/2022

    Hey ,

    This customer's order was shipped out on November 12th 2022 and is currently in transit . Please see: https://webtrack.dhlglobalmail.com/orders/33872211148874452/details/420254019374810912401181428205

    Customer contacted us to cancel the order but the order has been fulfilled.

    Per our store policy https://spadeandco.com/pages/refund-return-exchange-policy, If you would like to cancel your order, please contact us at ******************************** as soon as you can - once we've started the fulfillment process we are unfortunately unable to cancel the order. Please note we can not guarantee that we will see your email before your order gets fulfilled

    Customer can send the order back for a refund after receiving the order.

    Thanks and have a great day!

    Customer Answer

    Date: 11/28/2022

     
    **mplaint: 18402130

    I am rejecting this response because:

    I am still awaiting a refund as I have returned the package, unopened.  ******* Tracking number is that of 1Z3YV5660299732357. It was received on 11/29/2022 at 12:13pm; it was received (and signed for) by "*****" at the Spade and ** address provided to me by Rose.  

    Per Spade and **'s instructions, I sent the unopened package, placing it into another box and emailed them the tracking number and pictures of the unopened package, the order number (which was written on the original package, on a sheet placed inside of the return box and on the shipping label) and a picture of the outside of the return package.  As of this email, I have received no response as to 1. confirmation that they have received the return and 2. confirming that they will refund me the originally charged price/receipt that they have refunded the original price paid.

    Until you intervened, these folks were responding to none of my correspondence; they do not answer the phone.  Thank you for stepping in to help, however, at this time the complaint is NOT resolved.  We have NOT received our refund.


    Sincerely,

    *************************

    Business Response

    Date: 12/02/2022

    Hi,

     

    According to our records, we are communicating with this customer via email and it looks like we have provided this customer a full refund of $72.88 for the order#****** on November 30th 2022. The customer should receive the full refund  within 3-5 business days.

    Customer Answer

    Date: 12/04/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Spade and Company has issued a full refund.

    Thank you, VERY much for your assistance in this matter. I truly believe that had you not intervened, this business would have simply continued to ignore my requests.  My concern(s) moving forward are the other, unsuspecting persons who are not as fortunate.


    Sincerely (and very Happy Holidays to you and yours!),

    *************************

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business sold a product ie., smartwatch that has many issues. This company on their website guarantees if any problems they will glad fix or you can return the item. No one answers their phone during the hours slated nor do they respond to emails. This company consistently misleads people into buying their product and willingly knowing its a bad product based on previous complaints on their site and personal knowledge. All who purchased watches from then are stuck with item and a loss of funds.

    Business Response

    Date: 11/25/2022

    Hi,

    we have processed a full refund of $74.98 today. The customer should receive the refund within 3-5 business days

    Customer Answer

    Date: 11/28/2022

     
    Complaint: 18397336

    I am rejecting this response because:
    The initial issue has not been resolved.  The 2d watch order has been resolved Smartwatch 3 and I am waiting for them to inspect and take action on the initial item which was returned to them(Smartwatch 2).
    Sincerely,

    *****************************

    Business Response

    Date: 12/02/2022

    Hi,

     

    We have  refunded both order# ****** and order#******. This customer should  receive the full refund within 3-5 business days.

    Customer Answer

    Date: 12/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:11/14/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** Spade & Co, Health Smartwatch 2 Spade and ** is obviously, knowingly, intentionally selling a product, marketed as a health device that has been proven numerous times to provide inaccurate health information.Not only does this product fail to deliver on what was advertised, this product is a potential danger to consumers.This product was ordered on 10/29/22 for a senior citizen desiring to have a way to readily monitor their blood pressure and oxygen levels, as advertised by Spade & Co. Based on the glowing information on its website, and apparently paid endorsements by people who did not actually use the product, the Spade & Co Health Smartwatch 2 was purchased.It wasnt until after I received the product, and discovered its health monitoring deficiencies, that I began an actual internet search on this company. Much to my chagrin, it was at that point that I discovered the 1.14/5 review by the BBB. Numerous customers have complained about the faulty health readings from this device, including its constantly registering a ** of 114/70 (or 112/70). As a note, when this customers ** was measured by a confirmed accurate ** device, the reading was 160/77. I too experienced the complete lack of response from Spade & Co regarding my concerns with the inaccuracy of their product.It does admittedly disappoint me that the BBB has not moved to intervein on behalf of potential future customers (victims), and that it is allowing Spade & Co to continue to prey on unsuspecting seniors and those in need of accurate health monitoring devices.All monies paid for this product, including shipping, needs to be returned; along with a prepaid shipping for its return. Spade & Co know ahead of time that their product was defective, prior to shipping.A formal complaint will also be filed with the Federal Trade **mmission. This type of known defective device should not be allowed to be on the market, especially as it relates to the health monitoring.

    Business Response

    Date: 11/25/2022

    Hi,

     

    We understand that this customer  was not 100% satisfied with our product. We have just issued a full refund of $64.98 today. The customer should receive their refund within 3-5 business days.

    Customer Answer

    Date: 11/28/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I would encourage Spade & ** to discontinue claims regarding health monitoring, since they are already aware of their product limitation.  This isn't an issue of money, it is one of customer safety. (For those who may rely upon the inaccurate readings supplied by your product) 

    *************

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