Reviews

Review Details

• Review fromOE A

  Date: 07/25/2025

  1 star
  I ordered a watch, which was advertised to arrive in 3-5 days. After 6 days, I emailed because it had not shipped, although the charge of $129.88 was on my card the same day as the order. I sent an email and inquired. The reply stated that the watch was out of stock when I ordered it but "good news, it has now shipped!". 3 days after that, it still has not shipped and they no longer respond to my emails. It is not good business to charge a customer for an item before it ships, ESPECIALLY if it is out of stock. Stay away from this company. Liars & scammers, I have disputed the charge with my credit card company.

• Review fromDebby M

  Date: 07/16/2025

  2 stars
  Recently purchased the Health Smartwatch 4 primarily for heart rate and calories burned during various exercises. The watch continually records my heart rate at a much higher beat than normal during these activities, resulting in a calorie burn 3-5 times higher than it should be. Other smart fitness watches (primarily high end FitBits) have always recorded my heart rate and calories burned at an appropriate level for my age, weight, gender and activity effort level. After attempting all troubleshooting efforts I could find, I sent 2 inquiries through different links offered by Spade & Co about this issue. Both inquiries were acknowledged after sending, however I have never heard a word from customer support. It has now been 2+ weeks since sending my inquiries. The online customer support appears to be non-existent and I have not had the time to sit through a phone call. I’m now near the end of the 30 day return window with no remedy in sight. I will keep the watch as a digital watch only, however I’m very disappointed at the lack of response from customer support. I would not recommend this company.

• Review fromHannah F

  Date: 07/14/2025

  1 star
  I have not yet received my order confirmation or my watch from spade and co, I have sent 3 emails and called many times with zero response. I have been charged for the watch with no product. Would not recommend

• Review fromDiane C S

  Date: 07/09/2025

  1 star
  Horrible customer service. Ordered a new band and the tools to adjust the band size arrived broken. They refused to replace it.

• Review fromTerri U

  Date: 07/09/2025

  1 star
  Spade and co watches are not accurate at all and Alexis dose not work well at all. Very disappointing. They want to give me a 15$ credit to buy another, unreal…

• Review fromMargaret C

  Date: 06/12/2025

  1 star
  I bought the Health Smartwatch in February and I really liked it. It held a charge for at least 7 days
  Now it won't charge despite having tried different USB ports, cleaning the charging connections and everything else that the representative suggested. Unfortunately the warranty is only for 30 days. Im really disappointed that Spade will not send a new watch or a refund. $99.00 is a little much for a watch that only lasts 5 months.

• Review fromSusan C.

  Date: 06/04/2025

  1 star
  I DO NOT recommend this company. I believe it's a scam. Bought a watch from them, it was very slow at registering data. Returned for a refund, per their instructions. They have failed to respond or to refund the purchase. BEWARE!!

  Spade & Co

  Date: 06/12/2025

  Hi Susan,

  
  

   

  
  

  Thank you for bringing this to our attention. We’re very sorry to hear about your experience. At Spade & Co, we strive to provide both quality products and excellent customer service. We offer a full refund within 30 days of receiving the returned item, and we’d like the opportunity to resolve this issue for you as quickly as possible.
  
  
  
  Please reach out to our customer support team at [email protected] with your order details, and we will make sure this is taken care of promptly. Your satisfaction is very important to us.
  
  
  
  Thank you for giving us the chance to make this right.

• Review fromHoward K

  Date: 06/04/2025

  1 star
  Watch died after less than three months use. No response to multiple emails and calls. Sadly, the watch had started to work in the way I wanted, then just quit. Would have considered a replacement, but customer service is nonexistent.

  Spade & Co

  Date: 06/12/2025

  Hi Howard,

  
  

  We’re very sorry to hear about your experience. This is certainly not the level of quality or service we strive to provide. At Spade & Co, all of our products are covered by a 30-day warranty, and we are always happy to assist with replacements or refunds for defective items within this period.

  
  

  Please reach out to us at [email protected] with your order details, and we will prioritize your case to make this right. We appreciate your feedback and the opportunity to improve your experience with Spade & Co.

• Review fromSue Ann M

  Date: 06/02/2025

  1 star
  I purchased a watch band on 5/21/2025 - I received a notice on 5/28/2025 that the company changed my order - removed the watch band that I ordered and replaced it with two different bands that I did not order, nor approve the change. Who does that?
  I have emailed the company several times at the support email address with my order number, complaint and requesting a return / refund for the watch bands that I did not order but there is no response from the company. I have also called several times - the calls ring and automatically get disconnected at 46 seconds - I have never once gotten through to a live person.
  I just want my money back and to return the bands that I did not order/did not want.

  Spade & Co

  Date: 06/12/2025

  Hi Sue,

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration this has caused. This is not the experience we want for our customers. Order accuracy and responsive customer service are very important to us, and we regret that you were unable to reach us.

  
  Please know that we offer a 30-day warranty and full refund policy for situations like this. We would like to resolve this for you as quickly as possible. Please contact us directly at [email protected] with your order details, and we will prioritize your case to arrange the return and refund.

  
  We truly appreciate your patience and the opportunity to make this right.

• Review fromCarol L

  Date: 05/28/2025

  1 star
  Wrong shipping address entered and since I couldn't review order, payment was sent. I called and emailed. No response. Because they generated shipping label and even though product not shipped they would not correct nor cancel order. Customer service bad. They tell you to contact support which I did. No response. They are terrible to buy from and will not be receiving any business from me. Buyer beware!

  Spade & Co

  Date: 06/12/2025

  Hi Carol,

  Thank you for sharing your experience. We’re very sorry for the frustration this has caused. At Spade & Co, we always aim to provide a smooth and positive shopping experience.

  
  Per our policy, once an order has been processed and a shipping label has been generated, we are unfortunately unable to make changes or cancel the shipment. This is in place to ensure timely processing and delivery for all our customers. In many cases, incorrect shipping details can result from auto-fill or auto-correct settings on the browser during checkout. We always recommend carefully reviewing the shipping address before completing an order to help prevent this issue.

  
  We apologize if our support response time did not meet your expectations and would like to assist further if possible. Please feel free to contact us again at [email protected] with your order information, and we’ll do our best to provide additional options where available.

  
  Thank you for your feedback and for giving us the opportunity to improve.