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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 212 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I utilized the pigeonly service to communicate with an incarcerated individual in November. The individual was released on Thanksgiving. Between 12/01/22 and 1/30/23, Pigeonly has charged my debit card for $600 worth of services that were never requested nor authorized by me. There are dates when I was charged $19.99 multiple times. In fact, today, on January 30th, I was charged six times. I have reported these charges as fraud through my bank.

    Business Response

    Date: 01/31/2023

    Hello *******,

    Thank you for bringing this to our attention. We would like to correct this issue as quickly as possible. We will look into this, 

    and rest assured this will be taken care of . A report will be submitted and will make sure to have this

    issue resolved immediately. Thank you and keep safe!

    Customer Answer

    Date: 01/31/2023

     
    Complaint: 18955436

    I am partially rejecting this response because: I want to know WHO is behind this as part of this resolution. This wasn't an errant monthly charge. This was almost daily charges to my account. It was clearly purposeful. 

    Sincerely,

    ***************************

    Business Response

    Date: 02/06/2023

    Hello *******,

    We appreciate you bringing this to our attention.  We would like to resolve this issue

    as quickly as possible. Please know that this has been taken cared of. Your request has been processed and you

    will be able to receive it ASAP. Thank you and keep safe!

    Customer Answer

    Date: 02/08/2023

     
    Complaint: 18955436

    I am rejecting this response because this is a copy and paste response from the organization. It is the exact, word-for-word response that was sent the last time. There is no guarantee that anyone is actually reading these complaints. 

    Sincerely,

    ***************************

    Business Response

    Date: 02/14/2023

    Hello *******,

    We sincerely apologize for all these inconvenience. Please know that this has been taken cared of.

    A refund request has been submitted and rest assured you will be able to receive it in **** days.

    Thank you and keep safe!

  • Initial Complaint

    Date:01/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I chose the free account and they kept trying to charge everytime and they finally did.

    Business Response

    Date: 02/02/2023

    Hello ******,

    Thank you for your message. Upon checking your account you signed up for our auto pay 3 month subscription which starts after the 3 day free trial. This is
    why our system was trying to charge you. Not to worry, one of our Account Managers has replied back to you via email and I can confirm your subscription
    has been cancelled and a refund has been issued back to you. Our apologies for any misunderstanding, please feel free to contact us if you need any further
    assistance. Thank you for your time and patience.

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a free account with pigeonly I keep getting notifications on my cash app that they are taking out a dollar here and a dollar there and I don't know what the dollar is for and why they keep taking it out and I would have never noticed if it wasn't for catch up sending me a notification

    Business Response

    Date: 01/31/2023

    Hello *****,

    We appreciate you bringing this to our attention. We would like to rectify the issue as quickly as possible. This will be further investigated.

    You should not be getting any charges since you are in a Forever free plan which is absolutely free. We will keep an eye on your account

    and rest assured this will be taken care of ASAP. Thank you and keep safe!

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged over 4-5 times for $34.99 with this website when it was only supposed to be a one time charge of ***** I need my money refunded immediately as I did not authorize any of this.

    Business Response

    Date: 02/01/2023

    Hello ********,

    Thank you for reaching out and bringing this to our attention.
    We take these claims seriously and we will make sure to have this settled with urgency.
    One of our Account Managers will be reaching out to confirm the details about your case with you.
    Thank you for your time and patience while we handle this matter.

    Customer Answer

    Date: 02/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:01/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: Jan 2(x2)This company offers a free trial which lasts only a few days. I tried sending a letter to an incarcerated friend, then the next day cancelled the trial online. On Jan 2nd is when Pigeonly charged my card on file twice, even though I cancelled. I spoke with a rep on Jan 3rd when they reopened from the holiday. They saw the error and said the money would be refunded within 14 business days. It is clearly past that with no refund and no answer in customer service anymore.

    Business Response

    Date: 02/01/2023

    Hello ******,

    Thank you for reaching out and bringing this concern to our attention.
    We are sorry for any inconveniece this has caused, but I can confirm a refund was issued back to your card on 01/24.
    Please do no hesitate to contact us if you have any further questions or concerns. Our email is *****************
    or you may reach us by phone at **************. Thank you for your time and patience. 

  • Initial Complaint

    Date:01/27/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting charged $34.99 on my debit card. I applied for what i thought to be a free account. The following day i cancelled the account only to be charged $34.99 every 2 weeks. I noticed I'm not the only one. Yet the problem is exists. Why are they fixing this on a person to person basis? instead of fixing the problem with the payment system once and for all.

    Business Response

    Date: 01/30/2023

    Hello ****,

    Thank you for your message and for bringing this to our attention.
    We would like to have this corrected for you as soon as possible.
    One of our Account Managers will be reaching out to you in order to have this 
    ordeal settled once and for all. Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:01/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 10 2022 I signed up for a free trial that required my credit card. Cancelled at the same day!!!! Since then I have been charged $979.37 total (all different amounts). A completely scam!!! Reached out to them though email and got a couple emails back cancelling pending transactions around $30!!Emailed them again and was answered that NO charges on my account. was ever made!!! So if no charges was made, how the previous agent sent the $30 refund? They're stolen people's money. I have all emails and proofs. If they don't give my refund I'm going to COURT.

    Business Response

    Date: 01/27/2023

    Hello *****,

    We appreciate you bringing this to our attention. We would like to rectify the issue as quickly as possible.

    This will be further investigated and rest assured it will be taken care of. We will review your account, and will make sure

    to get things situated. Thank you and keep safe!

  • Initial Complaint

    Date:01/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Other emails that *** coincide with these charges are my wife's emails which are: ******************* and ******************** along with ************************ I contacted this PGN WEB which I also sent a screenshot of from Web and when I contacted them about it they sent me back an email stating, "Why are you sending us your banking info.? This is something you need to address your bank about." I will also contact Pigeonly.com and see if they charged me these charges in 3 days! Twice on same day for two of those charges. As is seen in files I sent. As I am at a total loss here as there is no phone number listed on bank statement either. So, this has been major guess work for me on Who PGN WEB is??? Thank you, Sincerely, *************************

    Business Response

    Date: 01/26/2023

    Hello *****,

    We appreciate you bringing this to our attention. We would like to rectify the issue as quickly as possible.

    Rest assured this will be taken care of. We will review your account and will make sure to have this resolved

    ASAP. Thank you and keep safe!

  • Initial Complaint

    Date:01/26/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was a site that I looked at for sending a letter to an ex in jail and I don't believe that I was able to even send anything through them and I had not even tried to for months and I have recently gotten 2 notifications from my card saying that they tried to charge my card for ***** and luckily there was not enough to pay it either time but they almost got it both times and I want my info deleted from the site I don't use it and absolutely don't want a subscription.

    Business Response

    Date: 01/27/2023

    Hello ******,

    Thank you for reaching out and bringing this to our attention.
    We are sorry to hear about the issues you have experienced with our company. I can confirm your subscription has been cancelled as of now 
    and your card has been removed from file as well. We apologize for any inconvenience, please feel free to contact us if you have any further
    questions, comments or concerns. Thank you for your time and patience.

    Customer Answer

    Date: 01/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have canceled subscription from this company and they continue to bill me it was supposed to be ***** a month now their charging me ***** every week I emailed them and canceled since November and they continue to charge my card. I call and no one answers. I want a full refund. My letters werent printed and delivered in a timely manner and that was the reason I canceled services in the first place.

    Business Response

    Date: 01/26/2023

    Hello *****,

    Thank you for bringing this to our attention. This will be further investigated. We would like to correct the issue as quickly 

    as possible. Will keep an eye on the account and will make sure this will be taken care of as quickly as possible.

    Thank you and keep safe!

     

    Customer Answer

    Date: 01/26/2023

     
    Complaint: 18898866

    I am rejecting this response because: I would like a full refund of ALL moneys taken from my bank account. 

    Sincerely,

    ***********************

    Business Response

    Date: 01/27/2023

    Hello *****,

    We appreciate you bringing this to our attention. Please know that this has been taken care of, a request had been processed

    and you will be able to receive it as soon as possible. We had put your account on priority to make sure everything will get

    situated in a timely manner. Thank you and keep safe!

    Customer Answer

    Date: 01/30/2023

     
    Complaint: 18898866
    Still after writing a review to BBB and unsubscribing to this company over and over again they continue to charge my account. They write a sweet response high priority its being taken care of but its nothing but lies still charging me. This company is all fraud. I want ALL the money they have taken from me. My next step is suing this company.
    I am rejecting this response because:

    Sincerely,

    ***********************

    Business Response

    Date: 01/31/2023

    Hello *****,

    Thank you for bringing this to our attention. Please know that this has been taken care of. We would like to resolve this

    issue as quickly as possible. A report has been submitted and we assure you everything will get situated ASAP.

    Thank you and keep safe!

    Customer Answer

    Date: 02/01/2023

     
    Complaint: 18898866

    I am rejecting this response because:this matter has NOT been taken care of I am still getting charged on a weekly and am yet to receive a refund if ALL the money that has been stolen from my account by your company. 

    Sincerely,

    ***********************

    Business Response

    Date: 02/03/2023

    Hello *****,

    Thank you for your message, we understand your frustration. One of our Account Managers has been working on your case and will be

    reaching out to you to provide more details. We will make sure to resolve these issues for you. Thank you again for your time and patience while we handle this matter.

Pigeonly Corrections is NOT a BBB Accredited Business.

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