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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 212 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to try to debit my account monthly. I do not use this service.

    Business Response

    Date: 01/26/2023

    Hello *****,

    Thank you for reaching out. We would like to correct the issue as quickly as possible. This will be further investigated

    and rest assured this will be taken care of. Thank you and keep safe!

  • Initial Complaint

    Date:01/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I been getting charged also from this PGN company I have no knowledge of at all of these charges. I actually got a charged that was attempted lastnight from my bank shown in the uploaded file

    Business Response

    Date: 01/30/2023

    Hello *********,

    Thank you for your message and for bringing this to our attention.
    We would like to have this corrected for you as soon as possible.
    One of our Account Managers will be reaching out to you in order to have this 
    ordeal settled once and for all. Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:01/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pigeonly has charged my card $34.99 twice and I would like to cancel this subscription. No one is incarcerated anymore. Thank you

    Business Response

    Date: 01/30/2023

    Hi ********,

    Thank you for reaching out and reporting your concern.
    Please allow us to have this corrected for you. One of our Account Managers
    will be reaching out to you in order to have this ordeal settled once and for all.
    We appreciate your time and patience while we handle this matter.

  • Initial Complaint

    Date:01/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't remember ever using your site and for the last several months you've been charging my account 34.99$ please stop I can't afford this and y'all should be a shamed of yourself for taking hard working citizens moneys like this

    Business Response

    Date: 01/30/2023

    Hello *******,

    Thank you for reaching out and reporting your concern.
    Please allow us to have this corrected for you. One of our Account Managers
    will be reaching out to you in order to have this ordeal settled once and for all.
    We appreciate your time and patience.

  • Initial Complaint

    Date:01/25/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a subscription with this company for a charge of $34.99 every three months. From February of 2022 to December of 2022. This January of 2023 I have been charged 6 times for a total of $209.84.

    Business Response

    Date: 01/26/2023

    Hello ******,

    Thank you for reaching out. We will look into this, this will be further investigated. We would like to rectify the issue as quickly as possible.

    Rest assured this will be taken care of and will have this issue resolved ASAP. Thank you and keep safe!

    Customer Answer

    Date: 01/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not know why this company is charging my card, I don't even know who they are but I want a refund of everything that has been taken from my account.

    Business Response

    Date: 01/27/2023

    Hi *****,

    Thank you for reaching out and bringing this to our attention.
    We will make sure to have this issue corrected for you. One of our Account Managers will be reaching out to provide you more details
    about your case. Our apologies for any inconvenience this has caused, thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:01/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pigeonly keeps taking out $34.99 off my card more than a few times within the last couple months.

    Business Response

    Date: 01/26/2023

    Hello *******,

    Thank you for bringing this to our attention. Please know, this will be taken care of as quickly as possible. One of our manager

    is trying to call you but no answer.

    We will do further investigation as to what happened and rest assured will keep an eye on your account and will 

    make sure to resolve this ASAP. Thank you and keep safe!

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/23/2023 I was charged .50 then 2 days prior I was charged .59 a week before that they tried taking ***** and have been for the past month and a half when I no longer have a subscription with them.

    Business Response

    Date: 01/27/2023

    Hello ******,

    Thank you for your message. We are sorry to hear about the issues you have experienced with our company.
    I can confirm one of our Account Managers has taken immediate action in having this corrected for you.
    We apologize for any inconvenience this has caused, please feel free to contact us with any further questions, comments or concerns.

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the free subscription pigeonly offers and have been charged ***** EIGHT different times now- once on January 10th, twice on January 11th, once January 12th, twice January 15th, once on January 18th and again on January 19th. Every time I call, no matter the time, I get an automated after hours message prompting me to call back during business hours. I have emailed them multiple times to get this corrected as well with zero results. $159.92 has been deducted from my bank account with zero authorization from me and no help whatsoever from the company.

    Business Response

    Date: 01/27/2023

    Hi ******,

    Thank you for reaching out and bringing this to our attention. One of our Account Managers will be reaching in out to 
    in order to have this ordeal solved once and for all. We apologize for the inconvenience you have experienced, please allow up to have this corrected for you.

  • Initial Complaint

    Date:01/20/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please take my card information off of your subscription, I have cancelled my subscription months ago and haven't seen charges in a while. Now all of a sudden there was a charge last night, Please remove before I report it as fraud. Thank you.

    Business Response

    Date: 01/23/2023

    Hello ********,

    Thank you for reaching out. Please know we acknowledge your request. All information will be deleted. 

    We would like to rectify this issue as quickly as possible. Feel free to reach us at ************* from 7am-4pm pacific time

    Monday-Friday. Thank you and keep safe!

    Customer Answer

    Date: 01/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************************

Pigeonly Corrections is NOT a BBB Accredited Business.

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