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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 212 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to to this service only to learn that the inmate I was trying to communicate with was not incarcerated in that particular facility. I immediately canceled the subscription. Every month this company attempts to charge my debit card $34.99. My card company declines the payment due to unusual activity.

    Business Response

    Date: 02/23/2023

    Hello ******,

    Thank you for reaching out and bringing this to our attention. We take claims of unauthorized charges very seriously and make every effort to rectify the situation.
    One of our Account Managers will be keeping a close eye on your case, and reach out to you with more information. Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:02/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a free subscriptions at Pgn Web and they are trying to charge my cash app for a subscription please can you help me

    Business Response

    Date: 02/27/2023

    Hello ******,

    Thank you for reaching out and brining this to our attention. I can confirm one of our Account Managers already replied back to you via email and your card was removed from our system.

    We apologize for any inconvenience this has caused.Please feel free to contact us if you have any further questions or concerns.

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a quarterly subscription to send unlimited pictures to my incarcerated loved one. Pigeonly processed my payment but hasnt sent out my picture order that was placed on 1/13/23 and 1/25/23. *** contacted support and get told that my pictures will be sent but that isnt happening. At this point Im just done. I dont know what the issue is but Im paying for a service that I am not receiving.

    Business Response

    Date: 02/27/2023

    Hello ********,

    Thank you for reaching out and bringing this to our attention. We are sorry to hear you are not yet satisfied with our service. If there was delay on your orders we will make sure to look into this

    and have the issue corrected for you. Please do not hesitate to contact us if you have any other concerns. Thank you for your time and patience while we handle this matter.

     

    Customer Answer

    Date: 02/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dont know what this company is, what they are selling, what they think I bought from them or how they were able to try drafting two of my accounts. This company attempted to draft my debit account 3 times for $34.99 but my bank sent me a text and ask me each time if this was an authorized charge. I said No. Then they somehow manage to draft my credit account I have with that same bank, twice, each time also for $34.99. I want my money back and I want to know where you got my bank information.

    Business Response

    Date: 02/13/2023

    ********,

    Thank you for reaching out and brining this to our attention . We take these claims of unauthorized charges seriously, and we will do everything we can to rectify the situation.
    One of  our Account Managers will be working on your case, and will reach out to you to provide you more details about this. Thank you for your time and patience while we handle this matter.

    Business Response

    Date: 03/16/2023

    Hello ********,

    We appreciate you bringing this to our attention. We would like to rectify the issue as quickly as possible.

    Upon checking, you were already had been refunded that was on February, However, allow us to do further investigation

    and rest assured this will be taken care of as quickly as possible.

    Thank you and keep safe!

    Customer Answer

    Date: 03/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and the issue is still pending resolution. 

    Sincerely,

    *********************************

  • Initial Complaint

    Date:02/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 3 month subscription on December 11, 2022 for $34.99. Since then I have been charged on Jan 4, 7, 12, 18, and 25 for $34.99. I have also been charged Jan 16 for $.99 and Jan 28 for $1. I have called them and sat on hold for over an hour pressed their 5 button to be placed on a call back number and never received a call back, I have emailed they say they get back within one business day and that has passed and I have messaged their ******** page to which I have not heard anything from. I just want my money back. I am a single mom of 3 with one (mine) income and this is theft.

    Business Response

    Date: 02/08/2023

    Hello ********,

    Thank you for reahcing out and brining this to our attention. We are sorry to hear about the issues you have experienced with us, but rest assure 
    we will do everything we can to rectify the sitiation. One of our Account Mangers will be reaching out in order to provide you more in depth
    details about your case. Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:02/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/02/2023 $34.99 Unauthorized transaction With the number of people stating their accounts are being debited by this company. A lawsuit is in order.I never authorized this transaction. There are no subscriptions on the website and clearly this company is either state or federally owned because there are too many people filing complaints and there are no class action lawsuits against this company.We'll let me be the first!

    Business Response

    Date: 02/07/2023

    Hello ******,

    Thank you for reaching out and brining this matter into our attention. We take these claims of unauthorized transactions seriously, and do 
    everything we have to do to rectify the situation. We will make sure this issue gets corrected for you, and one of our Account Managers will be reaching 
    out to to provide you more in depth details about your case. Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:02/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transactions on my checking account for $***** several times.... the date for some reason changes....last dates 1/27/23 , 1/29/23., and 1/29/23 each for *****... 2 charges for $3.12 on 1/29/23....I applied for your services in November and sent one letter to my brother ******************************* at ************ jail in ******, ****.....The letter was to be free for the first time....I later tried to use your services to get some supplies to him and your reply was that you didn't send to them. When I first tried to put my debit card in you kept telling me I didn't have the right numbers....I tried several different times but for some reason you couldn't accept it....Then (and I have no idea why) I started getting charges on my card. He was released the 1st of January to a sober house so was no longer in jail....I would appreciate you returning my money....If in the future I need your services again...and I pray I don't....I will get in touch.....Thank You.....

    Business Response

    Date: 02/07/2023

    Hello *****,

    Thank you for reaching out and brining this matter into our attention. We take these claims of unauthorized transactions seriously, and do 
    everything we have to do to rectify the situation. We will make sure this issue gets corrected for you, and one of our Account Managers will be reaching 
    out to to provide you more in depth details about your case. Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:02/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have NEVER used this service. I NEVER signed up for this service. This is Fraudulent. I would like you to cancel this and STOP billing me. I have not authorized yall to take it off of any of my debit or credit cards. So PLZ stop tryin to take money from my accounts. Cancel this. I NEVER signed up for this service and NEVER authorized ANY payments. Everyday there is a transaction on my account trying to take out ***** . And I just got a bill for ******. This is Fraudulent and Unauthorized! Please stop it

    Business Response

    Date: 02/13/2023

    Hello ******,

    Thank you for bringing this to our attention. We would like to correct the issue immediately. This will be investigated and 

    rest assured this will be taken care of. Thank you and keep safe!

  • Initial Complaint

    Date:02/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I received a fraud alert on my bank account, and I noticed that I was receiving multiple deduction from PGNWEBHOST NV. After doing some research, I was led to this company. My bank has taken action and refunding me the money. However, I would like for you guys to know I would like to let you guys know that they were deducting from my banking account multiple times and sometimes on multiple days

    Business Response

    Date: 02/07/2023

    Hello *********,

    Thank you for reaching out and brining this matter into our attention. We take these claims of unauthorized transactions seriously, and do 
    everything we have to do to rectify the situation. We will make sure this issue gets corrected for you, and one of our Account Managers will be reaching 
    out to to provide you more in depth details about your case. Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:02/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a subscription with Pigeonly for $19.99 a month since October 14 2022. I have been being charged multiple times a month and im getting no response when i call .They have charged me almost 10 times this month. Im at $400 in charges and counting. Also wont let me delete my card info off website

    Business Response

    Date: 02/03/2023

    Hello *******,

    Thank you for reaching out and we appreciate you bringing this to our attention. We would like to rectify the issue as quickly as possible.

    Please know that this is a monthly recurring payment and you are automatically billed $19.99. However, this will be further investigated and rest assured

    it will be taken care of. Thank you and keep safe!

Pigeonly Corrections is NOT a BBB Accredited Business.

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