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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 212 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have registered with this site over 9 times called for help and received none over 30 times along with email. Everything is registered but it will not go past the billing section with all the correct information and no one will help me. You call and after 13 minutes it goes silent so you have to hang up and try to call again. They give you a call back option to hold your spot in the office que but never can back can't get any help but my inmate is registered to me

    Business Response

    Date: 04/10/2023

    Hello *******,

    Thank you for reaching out and bringing this to our attention.

    One of our Account Managers will be reaching out to you in order to be able to assist you and answer any questions that you might have.

    My apologies for any inconvenience you have experienced, thank you for your time and patience.

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a 3 month plan of $34.99. I was charged $34.99 4 times and I have asked for a refund. Never received one. No one answering emails or phone. Totally reqret sing this service.

    Business Response

    Date: 03/17/2023

    Hello *****,

     

    We appreciate you bringing this to our attention. We would like to rectify the issue as quickly as possible.  We will do further investigation

    and rest assured this will be taken care of immediately. We will contact you and will make sure to resolve this issue ASAP.

    Thank you and keep safe!

    Customer Answer

    Date: 03/27/2023

     
    Complaint: 19613415

    I am rejecting this response because:  They have said since beginning of Feb they would take care of it and nothing yet!

    Sincerely,

    *********************

    Business Response

    Date: 03/29/2023

    Hello *****,

    Thank you for you message, I would like to apologize for the issues you have experienced.

    Upon checking your account I can see one of our Account Managers offered a solution for this issue and you have agreed.

    This manager will be keeping a close eye on your case and you may also keep in contact until this has been resolved.

    We appreciate your patience while we handle this matter.

     

     

    Customer Answer

    Date: 03/30/2023

     
    Complaint: 19613415

    I am rejecting this response because:  I close this complaint when I see my money returned.

    Sincerely,

    *********************

    Business Response

    Date: 03/31/2023

    Hi *****,

    I completely understand your response, an rest assure we are working on having this resolved.

    Please feel free to contact us with any other questions, or concerns.

    Thank you for your time and patience. 

    Customer Answer

    Date: 04/01/2023

     
    Complaint: 19613415

    I am rejecting this response because:

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 4th I went to sign up for pigeonly with terms of $11.99 a month for a 3 month trial. Well then they tried to take $34.99 out of my account immediately. So I cancelled it right away and no harm no foul because the pad isnt go through. I did this because I am always weary of scams like this one. Well, a week later on February 11th a week after I already cancelled my subscription my card was ran by pigeonly for $34.99. I immediately tried to contact them and through email they said they would give me a refund within **** business days. Well that time has lapsed and Im getting texts from pigeonly saying to get in touch with my loved ones. Ive tried to contact via email and through the sites number to no avail and cant seems to get a response from anyone. I would like to be reimbursed my $34.99 which I never authorized pigeonly to deduct from my account in the first place.

    Business Response

    Date: 03/14/2023

    Hello ******,

    We appreciate you bringing this to our attention. We would like to rectify the issue as quickly as possible. 

    We will do further investigation and will make sure this will be taken care of .

    Thank you and keep safe!

  • Initial Complaint

    Date:02/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is taking money out of my account and I don't even have a subscription with them I haven't in over a year now the only thing I had with them was the free trial and it ended over a year ago . they have taken out ***** on 2-22-23, .50 on 1-23-23, .50 on 1-23-23, .50 on 1-23-23, .59 on 1-22-23, **** on 1-19-23, .99 on 1-18-23 totaling amount ***** I would like this to please be refunded to my account

    Business Response

    Date: 02/24/2023

    Hello ******,

    Thank you for reaching out and bringing this to our attention.We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:02/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 5 different occasions of $34.99 for a free service. I have been trying to get a refund since June 2022. Contacting them thru emails/phone calls. I have been told it will be refunded to my card which it has not to date. I have also been told back in July 2022 that a check then would be mailed to me within 30 days, so I should have received a check end of that month or early August. In all of my attempts since I get nothing but the run around and still have yet to get my refund of $174.99. Most of the time I try calling if I do not get someone(which is most of the time) I am holding for an hour then get disconnected.

    Business Response

    Date: 03/14/2023

    Hello ********,

    Thank you, we appreciate you bringing this to our attention. This will be further investigated. We apologize for the inconvenience.

    We would like to rectify the issue as quickly as possible. Rest assured this will be taken care of as quickly as possible.

    Thank you and keep safe!

  • Initial Complaint

    Date:02/23/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/02/2023 5:55 am Unauthorized purchase of ***** was made.

    Business Response

    Date: 02/24/2023

    Hello *******,

    Thank you for reaching out and bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. One of our Account Managers will be working on your case, and will reach out to your with a resolution to your concern.Thank you for your time and patience while we handle this matter.

    Customer Answer

    Date: 03/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/23/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I haven't used this website and got charged $34.99 my card has been cancelled. I want a refund.

    Business Response

    Date: 02/24/2023

    Hello ******,

    Thank you for your message and for bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. 

    An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

    Customer Answer

    Date: 02/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:02/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my account and when I did have it it was the free one but keep trying to charge my card *****. Please fix this on your end

    Business Response

    Date: 02/22/2023

    Hello ****,

    Thank you for reaching out and for brining this to our attention.
    One of our Account Managers will be working on your case and reach out to you in order to have this ordeal solved once and for all.
    Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:02/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent charge 2/20/23 8 pm see attachments

    Business Response

    Date: 02/23/2023

    Hello ****,

    Thank you for reaching out and bringing this to our attention.
    One of our Account Managers will be keeping a close eye on your case, and reach out to you
    with more information. Thank you for your time and patience while we handle this matter.

    Customer Answer

    Date: 02/23/2023

     
    Complaint: 19438729

    I am rejecting this response because I am trying to secure my bank account and Im not sure why they charge was made from this business to my account. I still have not received an answer

    Sincerely,

    *********************

    Business Response

    Date: 02/23/2023

    Hello ****,
    Thank you for your message, and we understand your concern. I can assure you, your card has been removed from our system and your account has been completely cancelled.
    My apologies for the inconvenience this has caused, please feel free to reply back to the email sent to you from our Account Manager if you have any further questions or concerns.

  • Initial Complaint

    Date:02/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged $34.99 by pgn web and I dont know why I do not currently use pigeon and havent for awhile and when I did I dont recall ever signing up for a membership of $34.99 I would like my card information to be removed and I do not wish to be charged again

    Business Response

    Date: 03/06/2023

    Hello ******,

    Thank you for reaching out and bringing this to our attention. I can confirm one of our Account Managers has taken immediate action and can confirm your account has been cancelled and your 

    card has been removed from file. My apologies for any inconvenience this has caused, if you have any further questions please do not hesitate to contact us. Thank you for your time and patience. 

    Customer Answer

    Date: 03/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Pigeonly Corrections is NOT a BBB Accredited Business.

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