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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 212 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cancelled subscription in January as their mail service was slower than regular mail from ******* to the ** and due to the fact that my husband passed away over their lousy slow service. Received a confirmation regarding the cancellation at the end of January. In late April the company started to charge my credit card again with a subscription fee. I turned to customer service just to receive a standard e-mail saying they will forward a "refund request" but never received a refund so far. Instead I was charged again two times shortly after my objection with another subscription fee.

    Business Response

    Date: 06/27/2023

    Hello ********,

    Thank you for reaching out and bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:06/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was currently charged 3 times for ***** within a week , I havent used that website in over 6 months , I actually canceled with in 2 days since the website was alil unuseful !!!!I would like to get a refund ASAP!!!!!

    Business Response

    Date: 06/07/2023

    Hi *****,

    Thank you for reaching out and bringing this to our attention.
    I can assure you one of our Account Mangers will be reaching out to you in order
    to have this ordeal settled once and for all. Our apologies for any inconveniece
    this has caused, please feel free to reach out to us if you need further assistance.

  • Initial Complaint

    Date:06/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the FREE subscription, which even then I only used ONCE. They charged me $25. I called several times and could not reach anybody. I finally sent an email and got told that I would receive my refund within 2 weeks. Here I am 2 months later and still no refund.

    Business Response

    Date: 06/05/2023

    Hello *******,

    We appreciate you bringing this to our attention. We apologize, we understand you should not be getting any charges since you are

    in a Forever Free Plan. However, allow us to do further investigation. Rest assured this will be taken care of as soon as possible.

    Thank you and keep safe!

    Customer Answer

    Date: 06/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/05/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer for 2 years- subscribed to the *****- 3 month unlimited plan. Pigeonly drafted from my checking on 3/24/2023, and immediately the phone was no longer in service. After I emailed, they responded and said they no longer offer the 3 month for $*****. They asked me if I would like one of the other options. I explained that I have been a customer for 2 yrs on this plan and if it is not available- I prefer to cancel. I have not received a refund or notice that this posted charge will be removed from my account.

    Business Response

    Date: 05/05/2023

    Hello *******,

    Thank you for your message and for bringing this to our attention.
    Yes, we have recently updated our payment plans sorry to hear you were not interested in any of the options.
    In regards to your refund, we will make sure its granted. We appreciate you being a customer with us for 2 years
    and if you ever want to use our services again, please do not hesitate to contact us. Thank you for your time and patience while we handle this matter.

    Customer Answer

    Date: 05/05/2023

     
    Complaint: 20020074

    I am rejecting this response because: I have not received a refund- they said 9 days ago that I would receive this refund.

    Sincerely,

    ***********************

    Business Response

    Date: 05/08/2023

    Hello *******,

    Thank you for your message, we understand your concern I can assure you the refund will be granted as its still within our refund time frame.

    Please do not hesitate to contact us at ***************** if you have any further questions, or simply if you need further assistance.

     

    Customer Answer

    Date: 05/08/2023

     
    Complaint: 20020074

    I am rejecting this response because:

    Still no refund 

    Sincerely,

    ***********************

    Business Response

    Date: 05/09/2023

    Hello *******,

    Thank you for your message, please allow more time for the refund to reflect on your end. The refund was already processed, if you need further assistance or any other information

    please reach us at ****************** Thank you for your time.

    Customer Answer

    Date: 05/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/04/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pigeonly charged me $24.99 without my authorization. When I complained, they offered a refund: instead, they charged me again, another $24.99. Now, I have to be hassled with a trip to the bank to complain and cancel debit cards. Pigeonly takes advantage of incarcerated people and their loved ones.

    Business Response

    Date: 05/04/2023

    Hello *******,

    Thank you for your bringing this to our attention.
    We take these claims of unauthorized charges seriously and make every effort to rectify the situation.
    I can assure you one of our Managers has taken immediate action to have this corrected for you.
    Please feel free to contact us at ***************** if you need further assistance, or you may
    also reach out to the manager who has been working on your case.
    Our apologies for the inconvenience this has caused. Thank you for your time and patience while we handle this matter.

    Customer Answer

    Date: 05/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have asked my bank to ensure that the charges are reversed. However, if you read the internet reviews, fraudulent charges are a common complaint about your company. Subsequently I have changed my credit cards and canceled my account with you.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:05/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company offers a "free trial", at the end of which, they billed me for $24.99. OK. Seems fair. However, just two days later, they billed me $24.99 AGAIN. There seems to be no way to actually CONTACT anyone at the company. Like others have said, you will sit on hold until you give up and go away.

    Business Response

    Date: 05/05/2023

    Hello *****,

    We appreciate you bringing this to our attention and we would like to rectify this issue as quickly as possible. We will do further investigation

    and will make sure to have this issue resolved as quickly as possible. Rest assured this will be taken care of,

    Thank you and keep safe!

  • Initial Complaint

    Date:05/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked my bank statements and pgn has been charging me small amounts without permission. Ive seen .99 and $1.00 charges on my account and nothing on the system costs that low. This is upsetting

    Business Response

    Date: 05/03/2023

    Hello ******,

    Thank you for bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation.

    One of our Account Managers will be reaching out to you in order to have this corrected for you. Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up and the second month I tried changing my card with 2 other cards and it wasnt going through so because of the delay, they gave me a month free that month is up. Theyre not letting me sign up with this 50% coupon I have so I just decided I wasnt gonna theyve taken money out of those two cards that I tried havent go through before they gave me the free month. They just now took them out the past two weeks I never Gave them permission. I still cant even log onto the site. I feel like theyre scammers theyre just stealing from ** you cant get a hold of anybody. Their phone numbers are disconnected. Ive emailed them. They wont email me back. This is ridiculous. Im about to get a hold of the prison since theyre back in these people obviously maybe charges do you need to be brought against them because its not just a freak accident or glitch because it seems like theyve been doing it a long time.

    Business Response

    Date: 05/04/2023

    Hello ******,

    We appreciate you bringing this to our attention. We would like to rectify the issue as quickly as possible. Allow us to make a review

    with your account and will make sure to resolve the issue ASAP. Thank you and keep safe!

    Customer Answer

    Date: 05/06/2023

     
    Complaint: 20006375

    I am rejecting this response because:

    Sincerely,

    ***********************

    Customer Answer

    Date: 05/08/2023

    I dont want to say satisfied because they are gonna look into it because the minute I do that and you guys close this they will go back to ignoring me again.

    Business Response

    Date: 05/09/2023

    Hello ******,

    We appreciate you bringing this to our attention. We would like to rectify the issue as quickly as possible. This will be further investigated

    and rest assured we will resolve this issue as quickly as possible. Thank you and keep safe!

    Customer Answer

    Date: 05/10/2023

     
    Complaint: 20006375

    I am rejecting this response because: its the same exact thing they said when I opened it. And they have been ignoring me I cant even log in and have not had communication with my boyfriend since we have to go through them. 

    Sincerely,

    ***********************

    Business Response

    Date: 05/11/2023

    Hello ******,

    We appreciate your feedback and once again we sincerely apologize for the inconvenience. Please know that this has

    been taken care of. A refund request has been sent and you will be able to receive it ASAP.

    Thank you and keep safe!

    Customer Answer

    Date: 05/16/2023

     
    Complaint: 20006375

    I am rejecting this response because:

    Its been days and I still have not received a refund on either card. They sent me a 15 dollar off coupon is all.

    Sincerely,

    ***********************

    Business Response

    Date: 05/17/2023

    Hello ******,

    Thank you for your patience, and to my apologies for the delayed response.

    One of our Account Managers will be reaching out you to provide you more details about your case and confirmation of your refund.

     

    Customer Answer

    Date: 05/22/2023

     
    Complaint: 20006375

    I am rejecting this response because:
    Because I still have not received one of the refunds at all and I think theyre just waiting for me to close his case and then theyre gonna forget about me so Im not doing that until I get my money
    Sincerely,

    ***********************

    Business Response

    Date: 05/25/2023

    Hi ******,

    We understand your concern and that is definitely not our intention.

    I can assure you that one of our Account Managers is working on your case and has responded back to the email you have sent **.

    We truly appreciate your patience while we handle this matter.

    Customer Answer

    Date: 05/30/2023

     
    Complaint: 20006375

    I am rejecting this response because: I was told you guys refunded my card for the **** on the 16th. I never received that and they were working on the other one but I havent received any refund at all.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged my 3 month reoccurring fee of $34.99 on April 24, 2023 and then I was charged $34.99 again on April 28, 2023. I tried to called them on April 27, 2023 when I noticed the pending charge, when I used the phone number listed online I got an auto message saying the phone number was not in service. So I submitted an email request that evening notifying them I had been over charged and I have yet to receive a response. Over the weekend, I checked my account on April 29, 2023 and noticed another pending charge for $34.99, this would be the 3rd time this month I am being charge for the 3 month subscription.

    Business Response

    Date: 05/02/2023

    Hello *******,

    Thank you for bringing this to our attention.
    We would like to have this corrected for you. One of our Account Managers will be
    reaching out to you in order to have this corrected for you.
    Our apologies for any inconvenience this has caused. 
    Thank you for your time and patience while we handle this matter.

    Customer Answer

    Date: 05/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a free subscription with the company and in 4/22/2023 they took $34.99 out of my bank account. There is nothing in my order history and the 1 subscription I have is for the free plan! I did not authorize this charge. *** attempted to call and the number is not in working service. Their chat now function is not working either.

    Business Response

    Date: 04/24/2023

    Hello ********,

    We appreciate you bringing this to our attention. And we would like to rectify the issue as quickly as possible. I understand you should not

    be getting any charges since you are in Forever free Plan which is literally free. Please know this will be further investigated and will make sure to have

    this issue resolved as quickly as possible. Thank you and keep safe!

    Customer Answer

    Date: 04/24/2023

     
    Complaint: 19971150

    I am rejecting this response because: the matter has not been resolved and the company has not contacted me in an attempt to correct the issue other then the generic respond to this complaint. 

    Sincerely,

    *********************************

    Business Response

    Date: 04/25/2023

    Hello ********,

    We acknowledge your respond. We will make sure to have this issue resolved ASAP. Your account will be in a priority and we will make

    sure to get things done as quickly as possible. A confirmation email will be send to you. Thank you!

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