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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 212 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the free forever plan for $0.00 on June 9, 2023. Today July 8, 2023 you charged my credit card $24.99

    Business Response

    Date: 07/11/2023

    Hello *******,
    Thank you for reaching out and bringing this to our attention.
    One of our Account Managers has been assigned to your case and will reach out to provide you
    more details about this matter. Our apologies for any inconvenience this has caused, please feel free to contact
    us if you have any other questions or concerns. 

    Customer Answer

    Date: 07/14/2023

     
    Complaint: 20293772

    I am rejecting this response because

    They charged me again today, $4.99! This is not what I call resolving the issue.

    Sincerely,

    ***********************

    Business Response

    Date: 07/17/2023

    Hello *******,

    Thank you for your message, I can confirm those charges were declined and did not go through.

    As per your request your subscription has been cancelled and your information has been removed from our system. Our apologies for any inconvenience this

    may have caused. Please feel free to reach out if you need further assistance. 

  • Initial Complaint

    Date:07/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/28/2023 My brother is incarcerated in a federal prison. I needed to send him money. The detention center's website led me to Pigeonly. I signed up and tried to send my brother money. I sent him some pictures and then two days later I received an email stating that my transaction didn't go through. I called their customer service number asking how I was supposed to send my brother money and was told to refer back to the correction center's website. When I went back to that website the direction to go to Pigeonly was gone and when I called they didn't know what to tell me. My brother ended up telling me how to send the money. But the email and conversation that followed said that the transaction didn't go through. Tonight we were looking at our account and found a bunch of charges, well over $300 that we can see right now charged to our card. We have filed a fraud claim with the credit card company and will await their disposition on getting any of our money back.I am disputing the entire thing, I was told that the transaction did not go through and I have the email to prove it. I tried to call them during their business hours today and I received their after hours message. This is absolute fraud and these people are scammers.

    Business Response

    Date: 07/07/2023

    Hello *****,

    We appreciate you bringing this to our attention. We would like to rectify the issue as quickly as possible. Upon checking, you are in a 

    Forever Free Plan which is absolutely free. You should not be getting any charges. This will be further investigated. Rest assured this will be

    taken care of and will have the issue resolved as soon as possible. One of our manager will call you to assist you further and we will make sure

    to get things done quickly. Thank you for your patience and understanding.

    Customer Answer

    Date: 07/11/2023

     
    Complaint: 20285119

    I am rejecting this response because:  I've seen the other complaints about this company on your website and they still haven't been refunded.  I won't accept a response from them until I have the money back in my account.

    Sincerely,

    *********************

    Business Response

    Date: 07/14/2023

    Hello *****,

    We understand this is kind of frustrating. However, we will make sure to resolve this issue as soon as possible. One of our manager

    will contact you to discuss the details. Thank you!

  • Initial Complaint

    Date:07/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to charge my account and I have not used this service in months , you cant remove your card off file as they wont let you, but continue to charge me for months , I want all my money back please!

    Business Response

    Date: 07/05/2023

    Hello ******,

    Thank you for bringing your concern to our attention. I can assure you one of our Account Managers will be working on your case and we'll make sure these issues get corrected for you.

    We apologize for the inconvenience this has caused, please feel free to reach out if you need further assistance. We are open Monday to Friday from 10AM-4PM.

    Thank you for your time and patience while we handle this matter.

    Customer Answer

    Date: 07/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this service to communicate to my wife in prison and am on the Forever Free Plan I have two charges in the last four days. One for $24.99 and one for $34.99. I havent even been on the site for a couple months and have never been charged anything. I want my money back

    Business Response

    Date: 07/05/2023

    Hello *****,

    Thank you for reaching out and brining this to our attention.
    An Account Manager has been assigned to your case and will be reaching out to your in order to provide you with the details and confirmation of your refund.
    Our apologies for any inconvenience you have experienced. Please feel free to contact us if you need further assistance, we are open Monday to Friday
    from 7am-4pm. Thank you for your time and patience while we handle this matter.

    Customer Answer

    Date: 07/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started noticing charges from the company each month for ***** about 6 months ago. The charges would be pending and then cancel. The last 2 months, the charges have cleared removing the ***** from my account. I don't even have an account associated with my phone number. When I try to call their contact number, it says it us no longer in service. I just want the total that was removed (*****) returned and no further charges as I do not use their services.

    Business Response

    Date: 06/29/2023

    Hello ******,

    Thank you for reaching out and bringing this to our attention. We are sorry to hear the issues you have experienced with us. I can assure you we have 
    taken action and have corrected the issue for you. Your subscription has bee cancelled and your information has been removed from our database.
    We apologize for the inconvenience, and thank you for your time and patience while we handled this matter.

  • Initial Complaint

    Date:06/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My cash app card keeps getting charged by post pigeon and ur the only thing that poped up when i searched it i didnt authorize any charges and i want to be refunded what was charged and i want u to stop trying to take money from me

    Business Response

    Date: 06/26/2023

    Hello *******,

    Thank you for reaching out and bringing this to our attention. I can assure you we take your concern serious and we will do everything we can to rectify the situation.

    One of our Account Managers will be reaching out to you to provide you with a resolution. Our apologies for the inconvenience you have experienced, thank you for your time and patience

    while we handle this matter.

  • Initial Complaint

    Date:06/23/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 2, 2023 Pigeonly.com charged my account $24.99 and then again on May 3.I owed them no money.I've been emailing their customer support since that time and am getting the excuses and put off.

    Business Response

    Date: 06/23/2023

    ******,

    Thank you for bringing this matter to our attention.

    We take these claims seriously and we will do what we can to have this corrected for you.

    One of our Account Managers will be reaching out to you so we can provide you with a resolution.

    Thank you for your time and patience while we handle this matter.

    Customer Answer

    Date: 06/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****************************************

    Business Response

    Date: 07/19/2023

    Hello ******,

    Thank you for your message, one of our Account Managers is working on your case and will be keeping in contact with you until this issue is resolved.

    We appreciate your patience while we handle this matter.

    Customer Answer

    Date: 07/20/2023

     
    Complaint: 20226594

    I am rejecting this response because: Theyve sent me this email several times and never taken care of it.

    ****************************************************************

    Business Response

    Date: 07/24/2023

    Hello ******,

    Thank you for your feedback. We sincerely apologize again for the inconvenience. Please know the issue has been

    forwarded to the upper management, we assure you that this will be taken care of as quickly as possible. One of

    our manager will contact you to discuss the details.

    Thank you!

    Customer Answer

    Date: 08/03/2023

     
    Complaint: 20226594

    I am rejecting this response because: Empty promises of a refund

    ****************************************************************

  • Initial Complaint

    Date:06/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the pigeonly trial in order to contact my brother in prison. The service was not satisfactory, and I canceled the subscription before the trial period ended. I have now discovered multiple charges on my credit card up to a total of $100 for services I have neither requested nor received. I tried to contact customer support, but their US number is out of service and the international number kept me on hold for over an hour, and I opted to use the call back option. I never received a call back.

    Business Response

    Date: 06/26/2023

    Hello *******,

    We appreciate you bringing this to our attention. We would like to rectify the issue as quickly as possible. Kindly give us time to review

    your account. If we found out that these are incorrect charges, we assure you this will be taken care of ASAP.

    Thank you and keep safe!

    Customer Answer

    Date: 06/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the forever free plan. On 6/13/23 and 6/14/23 I was charged **** and the numbder on the transaction does not work. I did not authorize for my credit card to be charged. I want my money refunded and my account closed.

    Business Response

    Date: 06/15/2023

    Hello *********,

    Thank you for reaching out and bringing this to our attention.

    I can assure you one of our Account Managers is already working on your case and we'll make sure this gets corrected for you.

    Our apologies for any inconvenience this has caused, we appreciate your time and patience while we handle this matter.

  • Initial Complaint

    Date:06/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free account with **********************, and to my surprise, they charged my card ***** three times in a row within a week. I was unable to reach them by phone; nobody ever answered, and later the number was disconnected. When I reached them twice by email, they said they would look into it, but I never received a refund. Today, a new charge for **** appeared on my card. I have canceled my credit card and my free Pigeonly subscription. I told them I would be reporting them to the BBB.

    Business Response

    Date: 06/15/2023

    Hello ***,

     

    We appreciate you bringing this to our attention. We would like o rectify the issue as quickly as possible. Kindly allow us to do further investigation.

    Rest assured though this will be taken care of in a timely manner.  We sincerely apologize for the inconvenience. One of our manager will contact

    you to gather all the details needed and will make sure to resolve this as soon as possible.

    Thank you and keep safe!

    Customer Answer

    Date: 06/15/2023

     
    Complaint: 20181654

    I am rejecting this response because: I have heard similar things from them many times before, and have never received a refund. In fact, they fraudulently charged my card again today, even after I have canceled my account with them.

    I will drop this complaint only if they fully refund my money and stop charging my card.

    Sincerely,

    **********************

    Business Response

    Date: 06/26/2023

    Hello ***,

    We sincerely apologize for all this inconvenience. We are more than willing to help you and will make sure to resolve this issue as quickly as

    possible. We understand this is kind of frustrating, however will make sure this will be taken care of ASAP. Thank you for your patience

    and understanding. Thank you!

Pigeonly Corrections is NOT a BBB Accredited Business.

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