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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 212 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep charging my card for an account i have not used in months.

    Business Response

    Date: 07/25/2023

    Hello *****,

    We appreciate you bringing this to our attention. Please know we are more than willing to help you resolve this issue.

    This will be further investigated and rest assured it will be taken care of as quickly as possible. One of our manager

    will call you so you can discuss the details.

    Thank you and keep safe!

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to figure out how to send an email to someone in prison and this was one of the first websites to show up. When I clicked on it it said I could send two postcards for free by signing up for a certain plan and nothing would be charged to my credit card at all. So I did that it didn't work and I canceled the plan just to make sure. Well now I have five or six charges on my credit card over the past 5 days and I just realized it. The total is $179.94 for no reason. The only reason I realized they were charging my card was because I tried to get gas and there was no money in my freaking account. I need my money back I need a refund. This website is a joke and provided no services and is trying to steal my money.

    Business Response

    Date: 07/25/2023

    Hello ****,

    Thank you for bringing this to our attention. We would like to rectify this issue as soon as possible. 

    This will be further investigated and rest assured this will be taken care of. One of our manager will call you so you

    can discuss the details and have this issue resolved as quickly as possible.

    Thank you and keep safe!

    Customer Answer

    Date: 07/25/2023

     
    Complaint: 20358240

    I am rejecting this response because:I have tried waiting for the business to get back to me and they never did.

    Sincerely,

    ***********************

    Business Response

    Date: 07/27/2023

    Hello ****,

    Thank you for reaching out. Please know this has been taken cared of. Your account was forwarded to the upper management

    and rest assured this issue will be resolved as quickly as possible. Thank you for your patience and keep safe!

     

     

  • Initial Complaint

    Date:07/20/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received two charges to my debit card in the amount of ***** from pigeonly. I tried to remove my debit card and their website won't allow it. I purchased ONE month and now they are charging for a service that I don't want and never agreed to. I want a refund and for my account to be closed. My order number is *******

    Business Response

    Date: 07/24/2023

    Hello ****,

    We appreciate you bringing this matter to our attention. We would like to rectify the issue as quickly as possible.

    Please know that it has been taken care of. One of our manager will contact you to discuss the details. Rest assured 

    We assure to resolve the issue as quickly as possible.

    Thank you and keep safe!

     

     

    Customer Answer

    Date: 07/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged multiple times for a service I could not even use. Sent multiple emails wanting my subscription Canceled. They never cancelled and continued to bill me ***** 3 times over 90 days. I haven't received any of my money back. Theses people are frauds

    Business Response

    Date: 07/19/2023

    Hello *******,

    We appreciate you bringing this to our attention. We would like to rectify the issue as soon as possible. The account is no longer active.

    Kindly allow us to do further investigation. We understand you should not be getting any charges so we would like to review your account

    again. Rest assured this will be taken care of as soon as possible. One of our manager will give you a call to discuss the details.

    Thank you and keep safe!

  • Initial Complaint

    Date:07/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get post pigeon to stop charging my card ***** and it want allow me too please can you stop this from charging my card it jus started happening over the last few mknths

    Business Response

    Date: 07/18/2023

    Hello Kimetia,

    Thank you for bringing this to our attention. We would like to rectify the issue as soon as possible. Please allow us to do

    further investigation. We understand, you should not be getting any charges because you no longer have an active subscription.

    One of our Manager will call you to discuss the details, and rest assured this will be taken care of. Thank you and keep safe!

  • Initial Complaint

    Date:07/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid a one time fee of $24.95 for one month of service from Pigeonly for inmates and never signed up for or requested or desired any further services. Yet post pigeon is charging my cash app card $34.99 in monthly fees. I have never even dealt with post pigeon.

    Business Response

    Date: 07/18/2023

    Hello *****,

    We appreciate you bringing this to our attention> We would like to rectify the issue as soon as possible. We understand, you should not

    be getting any charges because you already paid $24.99 for a month. Please know this will be further investigated, and we will make sure

    to resolve the issue as quickly as possible. One of our manager will give you a call to discuss details.

    Thank you and keep safe!

  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was supposed to be a forever free plan and within a week I was charged *****. I never agreed to pay that at all. I have tried to reach out numerous times and shockingly havent heard back.

    Business Response

    Date: 07/17/2023

    Hello *******,

    Thank you for reaching out and brining this to our attention.

    Sorry to hear you have not been able to get a hold of **. An Account Manager will be reaching out to you in order to better serve you. 

    You may also contact us if you prefer at ************** or via email at *****************

    Thank you for your time and patience while we handle this matter.

     

  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company bills under a different name and address. I signed up for a forever free plan and I have the statements from the website showing I was not charged by them. I also have my BANK STATEMENTS showing I have been charged and I had to dispute the charges. This is fraud at its finest, especially seeing all the complaints here, I wonder how many people haven't caught this and how much money this company has actually stole from people.

    Business Response

    Date: 07/17/2023

    Hello ******,

    Thank you for reaching out and bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation.Due to the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:07/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the free forever option on this service, from which I sent my son, who is in jail, 1 postcard and 2 letters, all three of which showed as free, no charge, when submitted.But now my debit card is showing $502.74 in charges.I emailed the company but have gotten no response.

    Business Response

    Date: 07/14/2023

    Hello ******,

    Thank you for bringing your concern to our attention. We are more than willing to help you resolve this issue. Kindly allow us to do

    further investigation. We will review your account and we will make sure this will be taken care of as quickly as possible.

    Thank you and keep safe!

     

  • Initial Complaint

    Date:07/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged, instead of one month at a time, 4 months at a time. I have been emailing and calling since March for a refund. I have been told, over email it will be refunded to me. It has not been refunded. I was sent a text with a phone number to call about the refund. I have called that number 3 times with a message taken and no call back or response. Also no refund

    Business Response

    Date: 07/14/2023

    Hello ****,

    We appreciate you bringing this to our attention. We absolutely understand this is kind of frustrating. We would like to rectify the issue

    as quickly as possible. Please allow us to do further investigation and we will make sure to resolve this matter as quickly as possible.

    Rest assured it will be taken care of and we assure to fix this ASAP.

    Thank you and keep safe!

Pigeonly Corrections is NOT a BBB Accredited Business.

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