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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 211 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PGNNWEB is trying to charge $34.99 to my card. I don't have this service. I have my credit card blocked so no charges can go through, yet they try. Please stop.

    Business Response

    Date: 01/06/2023

    Hello ******,

    Thank you for bringing this to our attention. We are trying to contact you but seems like the number is not in service.

    Please allow us to do further investigation, you are currently on a Forever Free Plan

    which is absolutely free and you should not be getting any charges. your account will be forwarded to the upper management

    for review and rest assure this will be taken care of. Thank you and keep safe!

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Billing issue being charged ***** for something I have not signed up for

    Business Response

    Date: 01/06/2023

    Hello ******,

    We appreciate you bringing this to our attention. We need to rectify this issue as quickly as possible. Please allow us to do further investigation.

    Rest assured this will be taken care of. One of our manager will contact you to verify some information and to better assist you resolving this

    issue. We appreciate your patience. Thank you and keep safe!

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been automatically billed ***** every two weeks since November 2022. I have contacted the company on multiple attempts to resolve this as I never signed up for a service but I have been unable to reach anyone. Instead I am redirected to a medical alert company. I want a refund and these charges to stop.

    Business Response

    Date: 01/06/2023

    Hello *****,


    Thank you for your message and for bringing this to our attention.
    We have assigned this to one of our Account Managers
    who will be reaching out to you in order to have this ordeal
    settled once and for all. We are sorry for any inconvenience this has caused.
    Thank you for your time and patience while we handle this matter.


    Customer Answer

    Date: 01/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ************* up for the free trial they offered where you can send an inmate 1 letter and 1 postcard and within 4 days they charged my debit card twice each for $34.99. No where on their site or in anything that I seen or agreed to did it say that I was agreeing to pay anything and I did not authorize them to make any charge for any amount. And I tried to cancel the free trial and get them to delete all my information and they won't let me saying there is an active subscription and until it is no longer active I can not delete my information, an active subscription that I never authorized them to take payment for. I'd just like all my money back and it would be nice if something was done about this company scamming people with a free trial then making fraudulent charges to their credit/debit cards.

    Business Response

    Date: 01/10/2023

    Hello *****,

    Thank you for reaching out and bringing this to our attention.
    We take these claims of unauthorized charges seriously and we will make sure this gets corrected right away.
    I can confirm your subscription has been cancelled and information will be deleted as well.
    One of our Account Managers is working on your case and will be reaching out to you to provide you
    with more details. We apologize for any inconvenience this has caused, thank you for your time and patience
    while we handle this matter.

    Customer Answer

    Date: 01/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial!! I can't get a hold of anyone to cancel whatever they signed me up for!!! They have been taking money from my account for some time now. Please help me get this canceled and them out of my bank account!! Thank you

    Business Response

    Date: 01/11/2023

    Hi ******,

    Thank you for your message, and thank you for replying back to one of our Account Managers.
    I can confirm the issue was reported immediately and the process for your refunds has begun.
    We apologize for any inconvenience this situation has caused. Please feel free to contact us if you have 
    any further questions, comments or concerns. Have a great day.

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just signed up a few days ago to send pictures and cards to a loved one. I have now been charged 4 times since, all $34.99 each! I signed up for the plan that was $34.99 for 3 months. In total Ive been charged $139.96. I need this resolved asap please!

    Business Response

    Date: 01/13/2023

    Hi *****,

    Thank you for reaching out and bringing this to our attention. I see you have already been assisted by our phone representatives on 1/11.
    We have taken urgent action and I can confirm with you that the refunds have been processed back to your card. Your card has been removed from file and the subscription is completely cancelled as of now. 
    I apologize for any inconvenience this has caused, please feel free to contact us at ************** if you have any further questions, thank you for your time.

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the 2nd month in a row this business has put unauthorized charges on my credit card. One for ***** yesterday, and again for ***** today. I filed a complaint with you last month. I have not used their services in over a year, as proven by the constant texts with invitations to rejoin their service. I want a full refund, as well as for them to remove my credit and information from their servers. These are illegal, and unauthorized charges.Thank you in advance, ******************************* ************ ***********************

    Business Response

    Date: 01/10/2023

    Hello *********,

    Thank you for speaking with me today. As mentioned during our conversation, I will make sure
    you are issued a refund within a timely manner. I can also confirm your information has been deleted.
    Our apologies for the inconvenience this has caused. Thank you for you time and patience while we handle this matter.

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You guys have been charging me ***** for a service that was cancelled TWO MONTHS ago. How is it possible for you guys to have such horrible customer service if we customers are canceling a service and following the steps YOU give us. What gives you the right to go into somebodys bank account and withdraw money. Ive had to get my card changed twice already I cant keep changing my information every single time you guys decide to steal money from me . Because thats exactly what you guys are doing , stealing. I hope your able to remove me from your robbing list and that way I could stop worrying about you guys stealing from me. Thanks to you guys I have a restricted card!

    Business Response

    Date: 01/12/2023

    Hello ******,

    We appreciate you bringing this to our attention. One of our manager already called you, rest assured this will be taken care of and we would like

    to resolve this issue as quickly as possible. Thank you and keep safe!

  • Initial Complaint

    Date:01/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to cancel my subscription and get no response from the company.

    Business Response

    Date: 01/10/2023

    Hi *******,

    Thank you for your message. I can confirm one of our Account Managers has already cancelled your account and made sure your information was deleted.
    Please feel free to reach out to us if you have any further questions or concerns.

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged 3 times for some reason when I haven't used this service in over a year. Then all of a sudden I'm being charged thirty five dollars! I need refunded and my name to be removed from whatever service I've been unknowingly signed up for.

    Business Response

    Date: 01/10/2023

    Hello *******,

    Thank you for reaching out and bringing this to our attention.
    We take these claims very seriously and make every effort to rectify the situation.
    One of our Account Managers will be working on your case and will be reaching out to you
    in order to settle this ordeal once and for all. We apologize for any inconvenience you have experienced,
    we will make sure this gets corrected for you in a timely manner. Thank you for your time and patience.

Pigeonly Corrections is NOT a BBB Accredited Business.

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