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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 239 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally set up an account with Pigeonly in September. The account was for $19.99 per month. It is now January, so only 5 months, but I have been charged 13 times. It is currently January 7th, and I have been charged 3 times since the new year. I have emailed them, and the response was that they needed my credit card information. Sorry, but, my card has been getting charged when it shouldn't be, so not sure why I should give my card information again. I will be closing my account, but I want to be reimbursed for the 8 additional charges of $19.99, plus an additional $30 because this last charge caused my account to overdraft.

    Business Response

    Date: 01/12/2023

    Hello ******,

    Thank you for bringing this to our attention. We would like to rectify the issue as quickly as possible. We've been trying to call you to discuss

    details but was routed to you VM. Please know that this will be take care of and will resolve this issue as quickly as possible.

     

    Thank you and keep safe!

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free trial for a subscription to Pigeonly Corrections on 12-2-22. The free trial period was from 12-2-22 through 12-5-22. On 12-8-22 my debt card was charged $*****. I believed to be the monthly charge for the subscription. My account was charged on the following days each for $*****. 12-15-22 12-16-22 12-20-22 12-22-22 12-23-22 12-28-22 A second charge of ***** on 12-28-22 12-31-22 1-4-23 A second charge of ***** on 1-4-23 1-6-23 I am shocked and saddened this has happened. All I wanted to do was send my son pictures and a Christmas card in prison. I signed up for a monthly subscription to Pigeonly Corrections for the amount of $***** a month. The only invoice number I received is Invoice #******. This was on the first email I received from Pigeonly, confirming my free trial. It also stated at the end of the trial, my account would be charged a monthly subscription fee of $*****. Pigeonly Corrections charged my account a total of $239.88 from 12-8-22 until 1-6-22. My account should have only been charged $39.88. Pigeonly Correction has not made any attempt to rectify this with me. I need my money credited to my account as soon as possible. I am currently unemployed. Thank you.

    Business Response

    Date: 01/12/2023

    Hello ******,

    Thank you for bringing your concern to our attention. We would like to rectify this issue as quickly as possible. Please know that this will be take care of.

    One of our manager been trying to call you to verify some information, however, it was routed to your VM. Your request will be processed and we will

    be contacting you again. Rest assured this will be fixed ASAP. Thank you and keep safe!

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12-05-2022 Pigeonly unknowingly took $34.99 from my account

    Business Response

    Date: 01/12/2023

    Hello *****,

    Thank you for taking the time to speak with me.
    As I mentioned during our conversation, I have sent an urgent request for this 
    refund to be processed. We take these claims seriously and try to handle the situation with urgency.
    Please feel free to contact us if you need further assistance or have any other questions.
    Thank you kindly for your time and patience.

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a charge for ***** that came out of my account. I never signed up for anything-just a free trial. I need this cancelled and the money put back in my account.

    Business Response

    Date: 01/12/2023

    Hi *****,

    Thank you for reaching out and bringing this to our attention.We take every claim of unauthorized charges very seriously and make every effort to rectify the situation.

    An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are trying to charge ***** for something I canceled subscription on. I want it to be stopped.

    Business Response

    Date: 01/06/2023

    Hello ******,

    We appreciate you bringing this to our attention. Please allow us to do further investigation. Rest assured this will b e taken care of

    and will be resolved as soon as possible. One of our manager will call you to verify some information and to better assist you

    with your concern. Thank you and keep safe!

    Customer Answer

    Date: 01/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pigeonly is trying to charge my card for ***** something I did not sign up for. The subscription I have says its free so why are they trying to charge me ***** this is their second attempt. I cancelled the subscription but from the complaints Ive read that dont seem to work. Its ashame this is how we are suppose to have contact with an inmate and is getting scammed. Please look into to this because its not right will be letting my card holder know so hopefully they can block them

    Business Response

    Date: 01/06/2023

    Hello ******,

    We appreciate you bringing this to our attention. We wanted to rectify this issue, and we are more than willing to help you

    resolve this matter. Your account will be further investigated. One of our manager will call you to verify some information and to better assist

    you regarding with your complain. Thank you and keep safe!

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a total of 4 UNAUTHORIZED charges for $34.99 out of my account. I am attaching backup documentation.

    Business Response

    Date: 01/06/2023

    Hello *****,

    We appreciate you bringing this to our attention. We will look into this and rest assured this will be taken care of.

    Kindly allow us to do further investigation and we will rectify this issue as quickly as possible. Feel free to reach out at *************.

    Thank you and keep safe!

    Business Response

    Date: 02/01/2023

    Hello *****,

    Thank you for bringing this to our attention. We would like to rectify the issue as quickly as possible. This will be further investigated

    and rest assured it will be taken care of. An email was sent to you to verify some information. Thank you and keep safe!

    Customer Answer

    Date: 02/02/2023

     
    Complaint: 18687468

    I am rejecting this response because:

    This response is your AUTO REPLY response to EVERY complaint filed against your company, I've noticed.  I had an initial email response which was confirmed by your company that my refund was accepted on January 6th.  You are required to refund within 14 business days which is now, long past.

    Your company has caused my account to mess up on me THREE times because of your STUPID lack of customer service you offer.  We can hear the kid in the background of your prerecorded phone menu, BTW.

    And now your wanting to SEND ME A CHECK IN THE MAIL WHEN YOU OBVIOUSLY HAVE ZERO ISSUES USING CREDIT CARDS TO TAKE OUR MONEY.  GIVE IT BACK THE SAME WAY YOU TOOK MY MONEY FROM ME please.  The card you uave on file i haven't been able.to remove from my account for so.e reason.  Oh.....I've called and called & even using the international direct Vegas line trying to get through to speak with someone, and yet no avail.  I've asked for the CALL BACK OPTION ACCORDING TO MY PLACE IN LINE, I DONT KNOW WHAT THAT IS CUZ WERE NEVER TOLD WHAT CALLER # WE'RE ASSIGNED.   GUESS WHAT...ZERO RETURN CALLS AFTER REQUESTING MULTIPLE TIMES AND DAYS. 

    CREDIT CARD RETURN.   NO CHECK.   WHAT IS THIS,  1989?

    Sincerely, BUT NOT REALLY, 

    *********************

    Business Response

    Date: 02/13/2023

    Hello *****,

    Our sincere apology for all this inconvenience. Please know a request has been submitted and we would like 

    to have this issue resolved as quickly as possible. We are currently working on it and we have put your account on

    priority to make sure this will be taken care of immediately.

    Thank you and keep safe!

     

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is charging g my debit card ***** and I never authorized this transaction and would like to have my money refunded now I'm on a limited income and this bogus charge has cost me several hundred dollars in charges for something I didn't authorize I do t want to wait weeks to get my money back they took it when they wanted it I want it back now this is ridiculous that they do this to people I have read several other complaints about the same thing happening to other people and its ridiculous what can be done about this so Noone else has to deal with this mess

    Business Response

    Date: 01/06/2023

    Hello *****,

    We appreciate you bringing this to our attention. We've been trying to contact you, however phone number that we have on file is not a working number.

    Please know that this will be further investigated. Rest assured that this will be taken care of. We will rectify this issue as quickly as possible.

    Thank you and keep safe!

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 12, 2022 November 15, 2022 and 2 charges on December 2, 2022. I have never approved these charges or agreed to these charges. I have no clue what the company even is and why they are charging me. My bank statement says pgn web. NONE of these charges were approved. Ive never even received any services from this company.

    Business Response

    Date: 01/06/2023

    Hello *****,

    Thank you for bringing this to our attention. We would like to rectify the issue as quickly as possible.

    Rest assured this will be submitted to the upper management for further investigation and this will be taken care of

    as quickly as possible. We will be contacting you to verify some information. Thank you and keep safe!

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PGNNWEB is trying to charge $34.99 to my card. I don't have this service. I have my credit card blocked so no charges can go through, yet they try. Please stop.

    Business Response

    Date: 01/06/2023

    Hello ******,

    Thank you for bringing this to our attention. We are trying to contact you but seems like the number is not in service.

    Please allow us to do further investigation, you are currently on a Forever Free Plan

    which is absolutely free and you should not be getting any charges. your account will be forwarded to the upper management

    for review and rest assure this will be taken care of. Thank you and keep safe!

Pigeonly Corrections is NOT a BBB Accredited Business.

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