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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 239 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your trying to take cash of ***** out of ** cash ap account. Please stop.

    Business Response

    Date: 01/13/2023

    Hello ******,

    Thank you for your message and for bringing this to our attention.
    One of our Account Managers will look into this and will be reaching out to you.
    Please do no hesitate to contact us if you have any other questions.
    Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:01/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had signed up for a free subscription to Pigeonly a little over a year ago I believe. A few months ago I started getting random charges from them so I cancelled my subscription since then I have been charged repeatedly sometimes for $19.99 and other times for $34.99. I have repeatedly contacted the company to resolve this issue and nothing is being done. Today I was charged two times for $34.99 each time. When I E-mail customer service it takes days for them to respond and all they ever ask is for screen shots of my bank account to show charges. I send screenshots and then hear nothing back from them. I just want my money back and for them to leave me alone. I am attaching 2 of the screenshots that I have from 01/07/2023 and today 01/09/2023. The charges beginning with PGN are Pigeonly. Please help.

    Business Response

    Date: 01/12/2023

    Hi *******,

    Thank you for reaching out and letting us know about the issue with your subscription.

    After reading your message and your description of the problem I immediately went to review your account, especially the information is about the charges. I am sorry to hear that you have random charges however rest assured, this will be taken care of. As our team will conduct a thorough investigation, as we are taking this problem very seriously.

    I do apologize for the inconvenience this has caused you.

    Please rest easy knowing that this will be resolved by our team in the coming days.

    Thank you for your patience and understanding.

     

  • Initial Complaint

    Date:01/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have payed ***** to pgn web twice every mount for al least the last two mounths and I did not sign up for the service. I would like a refund of my money.

    Business Response

    Date: 01/12/2023

    Hi *****,

    Thank you for reaching out and letting us know about the issue with your subscription.

    After reading your message and your description of the problem I immediately went to review your account, especially the information is about the charges. I am sorry to hear that you have been charged twice a month. We will conduct a thorough investigation regarding the charges to be sure that this will be taken care of and that we are taking this problem very seriously.

    I do really apologize for the inconvenience this has caused you.

    Please rest easy knowing that this will be resolved by our team in the coming days.

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered for a Pigeonly account on 12/30/2022 for a cost of $34.99 every 3 months via my credit card. They charged the card $34.99 on 1/2/2023, again TWICE on 1/3/2023, again on 1/4/2023 and again on 1/9/2023 for a total of 5 charges totalling $174.95. The customer service phone number never gets answered - the greeting says I have called outside business hours when I am calling inside those hours (I've called many times). I emailed customer service on 1/3/23 and received a reply 1/5/23 asking me for my full name and last 4 digits (which they already have). I answered that on 1/5/23. I have not received a reply or a refund. I've emailed multiple times since and got no reply. I want a refund and I want to cancel my account and have my credit card deleted from their system immediately!

    Business Response

    Date: 01/12/2023

    Hi ******,

    Thank you for reaching out and letting us know about the issue with your subscription.

    After reading your message and your description of the problem I immediately went to review your account, especially the information is about the charges. I am sorry to hear about the multiple charges on your card, however rest assured, this will be taken care of. As our team will conduct a thorough investigation regarding those charges, as we are taking this problem very seriously.

    I do apologize for the inconvenience this has caused you.

    Please rest easy knowing that this will be resolved by our team in the coming days.

    Thank you for your patience and understanding.

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 8,2023 out of no where I havent been in contact with this buisness I have no other transactions from this buisness I did not ok them to take ***** out of my pay pal account it was not authorized Im definitely wanting to get my money back they money they took needs to be replaced.

    Business Response

    Date: 01/12/2023

    Hello ******,

    Thank you for bringing this to our attention. You actually have an account with us for your loved one at AK DOC - ***************************************** (HMCC)

    in which you are paying $19.99/month. I apologize for the inconvenience. We will do further investigation and we would like to rectify this issue as quickly as possible. 

    Please know this will be taken care of as quickly as possible. Thank you and keep safe!

     

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    i was charged AGAIN today ***** from same business! This needs to stop

    Sincerely,

    ***************************

    Business Response

    Date: 01/12/2023

    Hello ******,

    Thank you! We appreciate you bringing this to our attention. We would like to rectify this issue as quickly as possible. rest assured this will be taken care

    of and will be able to resolve it as quickly as possible. if you have any questions, feel free to call us on *************. Thank you and keep safe!

    Business Response

    Date: 01/13/2023

    Hello ******,

    Thank you for bringing this to our attention. We would like to rectify the issue as quickly as possible. Please know that this has been taken cared of.

    Thank you and keep safe!

     

     

    Customer Answer

    Date: 01/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 01/17/2023

    Hello ******,

    Thank you! We appreciate you bringing this to our attention. We would like to rectify the issue as quickly as possible.

    Please know we are more than willing to help you. This will be further investigated. Feel free  to call us on *************

    from 7am-4pm pacific time Monday-Friday. Thank you and keep safe!

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving $34.99 charges monthly from here, called my bank and got a new debit card and have still been being charged. Emailed the company to have it figured out and ended up being ignored for 2 months.

    Business Response

    Date: 01/12/2023

    Hello *****,

    Thank you for bringing your concern to our attention. You had spoke with one of our Manager and we promise this will be taken care of.

    We would like to rectify this issue as quickly as possible. We appreciate your patience. Thank you so much and keep safe!

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took ***** off my card 3 times with out my nollage , I never gave permission to use my card nor did I ever give them my card info....I'm disabled and on a fixed income I need my money back asap please

    Business Response

    Date: 01/13/2023

    Hi ***,

    Thank you for your message and bringing this to our attention.
    An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you.
    Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free Pigeonly account and Im being charged $34.99 every two weeks. I put in my credit card because I thought I wanted the paid service, but changed my mind when I saw how expensive it was. I am attempting to cancel my free subscription but it takes 30 days to cancel. I cant take my credit card information. *** sent emails complaining about the fraudulent charges and that my account is clearly labeled as a free account.

    Business Response

    Date: 01/12/2023

    Hello *********,

    Thank you for bringing this to our attention. We've been trying to call you to verify some information however, it was routed to your VM.

    We would like to rectify this issue as quickly as possible and rest assured this will be taken care of.

    Thank you and keep safe!

  • Initial Complaint

    Date:01/09/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 01/13/2023

    Hello ****,

    Thank you for bringing this to our attention. I can confirm one of our Account Managers
    has assisted you with this issue. We apologize for any inconvenience this has caused, please feel
    free to contact us if you have any other questions.

Pigeonly Corrections is NOT a BBB Accredited Business.

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