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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 211 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to close this account since December of 2020. *** made several attempts. I have been charged double charges of $19.99 a month since 2021. Ive blocked this company from my bank and credit card company. Ive been alerted by my credit card company of fraudulent attempts made multiple times now for December 2022 of $34.99. Being charged over $300 for 1 letter sent. I want this account to be closed and refunded to my credit card.

    Business Response

    Date: 01/12/2023

    Hello ****,

    Thank you for bringing your concern to our attention. We would like to rectify the issue as quickly as possible. We've been trying to call you 

    so we can discuss the details but was routed to your VM. Please know that this will be taken care of and will resolve this issue as quickly 

    as possible. Thank you and keep safe!

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are taking money out of my account without my authorization. I can't get ahold of anyone to get to my money back I never signed up for anything. I want my money back!

    Business Response

    Date: 01/10/2023

    Hi *******,

    Thank you for your message. I can confirm one of Account Managers spoke to you
    and reported the issue with urgency. I can also confirm the refunds were processed the next day and 
    we made sure your information was deleted as per your request. We apologize for the inconvenience
    you have experienced. Please feel free to contact us if you have any further question or concerns.

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company just applied a charge for ***** today which I did not authorize. I used their service more than 2 years ago and made numerous attempts to cancel my account 2 years ago. Suddenly out of nowhere, they are trying to charge me again. They never respond or follow through with email requests for a refund or cancelation. Something needs to be done to stop this malicious business from continuing to attempt unauthorized recurring charges.

    Business Response

    Date: 01/12/2023

    Hello ****,

    We appreciate you bringing this to our attention. We've been trying to call you to rectify the issue ASAP,  however, we got no response.

    We will do further investigation and rest assured and rest assured this will be taken care of. 

     

    Thank you and keep safe!

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed for a free trial and now it keeps taking money. Can't contact them and it will not let me cancel

    Business Response

    Date: 01/12/2023

    Hello ******,

    We appreciate you bringing this to our attention. You already had spoken to one of our supervisor, rest assured this will be taken cared of.

    Thank you and be safe!

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Piegeonly has been charging our account multiple times per month since September 2022. We cancelled the service in October and authorized a one time service payment in December but have had almost 10 to 13 charges come from our bank account in December 2022 (ranging from $19.99 to $34.99) with an additional charge pending. There were 3 charges in September for $19.99. There were 5 charges in October for $19.99 each. There were 2 charges in November for $1.00 and then $34.99. This has totaled in over 20 charges since September 2022. This is supposed to be a monthly charge of $20 (if authorized by the consumer).We have contacted USAA who is working on reimbursing us but it is extremely concerning nothing was noticed on Pigeonly's end. USAA will be marking Pigeonly as a potential fraud charge for all transactions for all USAA accounts due to this future forward.

    Business Response

    Date: 01/17/2023

    Hello *****,

    We appreciate you bringing this matter to our attention. We would like to rectify the issue as quickly as possible and rest assured 

    this will be taken care of. Your account will be further investigated. Please feel free to call us on ************* from 7am-4pm pacific time

    so we can discuss the details. Please know we are more than willing to help you resolve this issue. Thank you and keep safe!

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to pigeonly corrections mail service for the FREE version consisting of 1 postcard a month and was charged *****. I emailed them for a refund. And have not received one. It seems like this is a habitual problem for them and something needs to be done.

    Business Response

    Date: 01/06/2023

    Hello ********,

    We appreciate you bringing this to our attention and we would like to rectify this issue as quickly as possible.

    Please know that this has been taken cared of and your request has been processed.

    Thank you and keep safe!

    Customer Answer

    Date: 01/09/2023

     
    Complaint: 18658823

    I am rejecting this response because:

    The business claims the issue has been resolved, however, I still do not have a refund for the ***** that was debited unauthorized from my account. 


    Sincerely,

    ***********************

    Business Response

    Date: 01/12/2023

    Hello ********,

    Thank you so much for bringing this to our attention. We would like to rectify this issue as quickly as possible. Please know that we

    acknowledge your request and it has been processed already. Thank you and keep safe!

     

     

    Customer Answer

    Date: 01/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ********************* and I have a brother incarcerated in ****. His name is *********************** #*******. I gave Pigeonly $5.95 using my Discover card 6 months ago. I never sent photos or attempted phoning my brother. I just received my Dicover card billing and see that on November 29 Pigeonly charged my card $34.99 and on December 1st pigeonly charged by Discover card another $34.99. Subsequently Pigeonly again charged my Discover card $34.99 on December 10th for $34.99 and on December 14th another $34.99. That totals ****** dollars in 16 days. What am I paying for. I only sent one letter to my brother during this period.

    Business Response

    Date: 01/06/2023

    Hello *****,

    We appreciate you bringing this to our attention. One of our supervisor tried to call you for some verification but unfortunately it was routed to your VM

    Please know that it has been taken cared of. Your request is being processed. Feel free to reach us at ************* if you have questions

    or if you need assistance, We would like to rectify the issue as quickly as possible. 

    Thank you and keep safe!

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to withdraw money from my account. I joined a 1 time fee $19.99 and they have been billing me $34.99 over and over again. I can't get through calling the customer support number. I have canceled my account with them online and still have been getting billed.

    Business Response

    Date: 01/06/2023

    ************,

    Good day to you. One of our manager was able to speak to you and verified some information. Please know that this will be taken care of

    as quickly as possible. You can call us at ************* if you have more questions and for us to better assist you.

    Thank you and keep safe!

     

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been having this company taking money out of my bank account without my permission several times!!1 month. They did it twice to me, the most recent fraud charge just occurred back on the 16th of December.All of these transactions are for ***** It does not matter if I go and get a new debit card and shut the one I have down. They somehow find my card number and continue to take money out of my account without my permission!!I have never authorized this company to take any money out of my account!I want this to stop immediately and if there is an account linked to my name I want it completely closed as I gave no one permission to open an account in my name and I did not give this company any permission to be taking funds out of my bank account for months!!PIGEONLY STOP STEALING MY MONEY!!!!!!!

    Business Response

    Date: 01/12/2023

    Hi ********,

    Thank you for your message and for bringing this matter to our attention.
    We take these claims of unauthorized transactions very seriously and try to handle these matters with urgency.
    This issue was reported to one of our Account Managers, and she will be reaching out to you to provide you with 
    more details about your case. Thank you again for you time and patience, please feel free to reach out if you have 
    any other questions or concerns.

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free program and my card is being charged $34.99 every couple of days. 12/20, 12/22, 12/23 and 12/26 I had a charge placed on my card. Three of those days it was $34.99 and one day $1.00. I locked my card yesterday and once again, there was an attempt to take $34.99 today, 12/27. Fortunately it was denied due to the card being locked. I want my money back and that account closed! I will now need to cancel the card due to the above .

    Business Response

    Date: 01/10/2023

    Hi ****,

    Thank you for bringing this concern to our attention.
    One of our Account Managers will be working on your case and will make sure to handle this with urgency.
    We apologize for any inconvenience this has caused. Thank you for your time and patience while we handle this matter.

    Customer Answer

    Date: 01/11/2023

     
    Complaint: 18646854

    I am rejecting this response because: This is the standard response that this company gives individuals and then then no refund is made. There will be no satisfaction until thr funds are refunded. I had to close a card that I have had for years and have had to do a lot of leg work because of that. 

    Sincerely,

    ***********************

    Business Response

    Date: 01/30/2023

    Hello ****,

    Thank you for reaching out, upon checking your account, a refund was already processed back to you on Jan 10, 2023.
    Your card has been removed from file and the subscription is completely cancelled as of now. I apologize for any inconvenience this has caused,please feel free to contact us at ************** if you have any further questions, thank you for your time and patience

    Customer Answer

    Date: 02/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

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