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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 225 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i made an account a while ago and i chose the free option and now randomly i get charges for ***** on my card and it has been multiple not only one and even when i cancelled the card on there i look today and there was it taken out when i thought i had taken my card out?? and theres no one to talk to that will understand or stop the payment

    Business Response

    Date: 12/02/2022

    Good morning *****,

    Thank you for brining this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. 
    We tried reaching out to you by phone but were unsuccessful, so an email has been sent out to you.
    Please feel free to reply back to the email the Account Manager has sent you so we can further assist you.
    Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 28th 2022 I was billed $34.99 from PGN Web. I never authorized them to bill me $34.99. I opened the account back in May 2022 but it did not work as advertise so it was a waste of money. I can't get anyone on the phone or respond to an email. I cannot remove my credit card from their website. Please help.

    Business Response

    Date: 12/02/2022

    Hello *****,

    Thank you for bringing this to our attention. We take claims of unauthorized charges seriously and make every effort to rectify the situation. 
    I can confirm the issue has been reported, and one of our Account Managers will continue to monitor
    your account until the issue has been resolved. Thank you for your time and patience while we 
    handle this matter.

    Customer Answer

    Date: 12/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your subscription has been canceled.We're sorry to see you go, but we thank you for giving us a try.Your subscription to 3 Month Autopay (Special Offer) will remain active until Nov 14, 2022. If you didn't mean to cancel or wish to continue your subscription, you can reactivate your subscription at any But they still charge me $34.99.

    Business Response

    Date: 11/30/2022

    Hello ******,

    Thank you for reaching out and bringing this to our attention. We take this matter very seriously and make every effort to rectify the situation.

    I can confirm an Account Manager has reported the issue and will continue to monitor your account until you this issue has been resolved for you.

    We apologize for any inconveniece this has caused, thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free service & was charged ***** a couple weeks later!

    Business Response

    Date: 12/02/2022

    Hi ******,

    Thank you for bringing this concern to our attention.We want to have this corrected for you as soon as possible. An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/28/22 I was charged ***** that was never authorized I dont understand why my card would even be charged without any authorization that is fraud.

    Business Response

    Date: 11/30/2022

    Hi *****,

    Thank you for reaching out and bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. 

    An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 28,2022 at between 4 and 5pm today I was charged ***** from pgn web it was not authorize to take money out of my acct

    Business Response

    Date: 11/29/2022

    Hello *****,

    Thank you for bringing this to our attention. An Account Manager will be reaching out to you in order to have this situation rectified. Thank you for your time and patience while we handle this matter.

     

    Customer Answer

    Date: 11/29/2022

     
    Complaint: 18473556

    I am rejecting this response because:

    Sincerely,

    *********************

    Customer Answer

    Date: 11/29/2022

    BECAUSE THEY REFUSED A REFUND AND I HAVNT GOT AN EMAIL OR A CALL FROM THEM REGARDING THIS ISSUE 

    Business Response

    Date: 11/30/2022

    Hi *****,

    We are sorry for any delay but I can confirm an Account Manager has reported the issue and will continue to monitor your account until you this issue has been resolved for you.

    If you have any further questions please feel free to reply back to the email that was sent out to you. Thank you for your time and patience, have a great day.

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fianc inmate is not receiving his mail at ******************************** in **********, ****. **** prisons have contracted with Pigeonly Corrections of *********, **. Inmate mail is sent there directly from the writer. They scan the mail and send a copy on to the correct **** prison. My inmate has not received a letter I wrote to him two months ago and has not received any letters I have written to him this month. I am using the correct address and am following prison mail rules. **** says they do not withhold mail from inmates. They told me that Pigeonly sends a notice to the writer before sending the mail on to the prison. I have not received any notices from them. Therefore, I think the problem is with Pigeonly. I have notified them of the problem and have not received a reply. I have also notified **** of mail theft in this case, as Pigeonly has not delivered the mail from me.

    Business Response

    Date: 12/07/2022

    Hello *****,

    Thank you for bringing your concern to our attention. We apologize, as we are receiving a volume of orders, however, we are all caught up and rest assured that it has been taken cared of. Your loved one will be able to receive the mails as soon as possible. Thank you so much for your patience.

    Customer Answer

    Date: 12/07/2022

     
    Complaint: 18461552

    I am rejecting this response because:

    Sincerely,

    *********************************

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3 month subscription of ***** for Pigeonly to be renewed on 12/29/2022. On Nov 3rd and AGAIN on Nov 15 charged ***** both days. Getting the run around regarding a refund for the 2 Nov dates. Beyond ****** !

    Business Response

    Date: 11/28/2022

    Hello ****,

    Thank you for reaching out and bringing this to our attention. An Account Manager will be working on your case and will be reaching out to better to assist you.

    My apologies for any inconveniece this has caused, we will make sure this gets corrected for you. Thank you again for your time and patience while we handle this matter.

    Customer Answer

    Date: 11/28/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:11/16/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother is locked up and he suggested getting pigeonly for him to get pictures and things faster. I signed up on 11/5 and it was a 3 day free trial and then come 11/8 they would charge ***** for a 3 month subscription. Well they did which I wanted but then they took out another ***** on 11/14 and then again on 11/14. Ive been trying to get a hold of someone but they have not returned any phone call back and then on 11/15 Ive have been on the phone since 10am eastern standard time until they close at 4pm and still did not get a answer from anyone. Theres no way there in the phone with other people for 6 hours. I want someone from the company to reach out to me please so that we can resolve this.

    Business Response

    Date: 11/16/2022

    Hello *****,

    We appreciate you bringing this to our attention and we will be more than glad to help you resolve this issue.

    We apologize no one is being available to take your calls as we are doing some system updates to ensure the quality of every 

    call. Please know that this will be taken care of. A report will be submitted and will make sure to rectify this as quickly as

    possible. Thank you and keep safe

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order to send my loved one pictures in your first 3 day free trial and that was on November 5th 2022 and they have yet to even be sent out ! Your shipping days 3-5 days its been well over that time frame and its saying processing still ! Ive had this happen before with a postcard that hes never received and I complain I reach out and no response ! Thats not right knowing our loved ones are patiently waiting pictures , letters , postcards from us and we put it in your hands only to never get or talk c*** to because they are waiting and we look like liars but its not us its your time ******************* mishaps !

    Business Response

    Date: 11/17/2022

    Hello ********,

    We appreciate you bringing this to our attention.

    We would like to apologize for the delay as we are currently receiving a volume of orders due to the overwhelming response for the unlimited

    that causes the delay. However, the good news is, we are almost caught up. We will put your account on priority to make sure your loved one

    will receive it ASAP. Rest assured this will be taken care of.. ***** you and keep safe!

Pigeonly Corrections is NOT a BBB Accredited Business.

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