Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a product in July that I didnt want and I returned it and they still havent returned my money

  Business Response

  Date: 10/24/2023

  Hello,

  We appreciate you making us aware of your negative experience. We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Please accept our apologies for the delay in your refund. I already escalated this issue to our billing department, and as a one-time courtesy, I went ahead and waived the restocking fee for the returned products. So, instead of getting $148.78, you will receive the full remaining refund of $198.78 via E-Check. Please check your email ************************ within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.

  Customer Answer

  Date: 11/07/2023

   
  Complaint: 20768617
  
  I am rejecting this response because: I waited the **** days and still havent received any refund. Same as every single time they have promised to refund my money. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 11/15/2023

  Still no refund from the company 

  Business Response

  Date: 11/16/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We already verified that your refund of $198.78 through e-check was already submitted to your email address ( ********************************* ) on 11/02/23. Kindly double check your inbox, spam and junk folders to look up the refund that we sent.
  
  Thank you
  
  

  Customer Answer

  Date: 11/16/2023

  I double checked all of my folders and I did not receive any refund. 
  I have another email *************************** if you would like to try that one but i have never received any refund or emails related to a refund on 11/02/2023 

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20768617
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 11/16/2023 2:33:11 PM
  I double checked all of my folders and I did not receive any refund. 
  I have another email *************************** if you would like to try that one but i have never received any refund or emails related to a refund on 11/02/2023 

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/28/2023

  Hello *****,

  We apologize for the late long wait, we already verified that refund of $198.78 through e-check was already submitted to your email address ( ********************************* ) on 11/24/2023. Kindly double check your inbox, spam and junk folders to look up the refund that we sent.

  Thank you
  
  

  Customer Answer

  Date: 11/30/2023

  I have received my refund thank you 

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not want a subscription to your supplement. I was billed $198.78 on 10-09-23. The telephone number listed for your business is not in service. I believe you are involved in some really shady business practices. Refund my money and leave me alone.

  Business Response

  Date: 10/11/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
  
  Thank you.

  Customer Answer

  Date: 10/11/2023

  my name is *****************

  Address: ************************************************************

  Telephone number is **************

  Email: *******************

  Order# ******

  Customer Answer

  Date: 10/11/2023

  my name is *****************
  Address: ************************************************************
  Telephone number is *************
  Email: *******************
  Order# ******
  

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 3/20/23. Amount ******. Purchase of Keto Gummies for weight loss. I thought I was only getting charged $39.76. I didnt understand the offer. I filed a dispute w my bank for the correct amount. I emailed the company to cancel the order. They offered me a partial discount which I declined. I wanted all my money back. They sent me an email telling me my order will not be sent since I filed a dispute w my bank. However ***** Fargo my bank gave me a temporary credit bt then took it back. The company is refusing to return my money and they also never sent the product. I have been fighting w both my bank and the company for my money back. The company sent me another email stating that I had to have my bank call to verify there is no longer a dispute and they did not return my money. ************************* from **************** called we spoke w supervisor ******* 9/29/23 and she stated that they will not return my money nor will they send me the product(which I do not want). They now have kept $****** of my money illegally.

  Business Response

  Date: 10/11/2023

  Hello *****,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

  The deal is $238.54 for 3 bottles so each bottle is $79.51 for the *** 20+ Diet Gummies. We are including 2 free bottles in that package so that brings the price down (divide $238.54 by 5) to $47.70 for each bottle. We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  

  Thank you

  Customer Answer

  Date: 10/11/2023

   
  Complaint: 20705247
  
  I am rejecting this response because:
  My bank never gave me back the funds. They stated I had to get the funds back from YOU the company. I have an email from the YOU the company stating to have my bank call to verify no longer have a dispute. On 9/29/23 ******************* from ***** Fargo called and was hung up on 2xs. We finally got someone named ******* who said she was a supervisor stated that it was too late to refund my money. ****** confirmed w her that my bank did not refund my money. I have provided the bank letter stating they took back the temporary credit. And the case is closed. I was told by ***** in the escalation **** to get the funds back from YOU the company. I have enclosed the copy of the letter from the bank stating they took back the temp credit and that the claim is closed. Also my bank statement showing the temp credit taken back same day the letter states. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/12/2023

  Hello *****,

  Please accept our deepest apologies for any trouble or inconvenience we have caused you. It's critical for us to keep our customer satisfaction high and make reasonable decisions. As a result, our claim evaluation methods are stringent, and we consider all details when determining the best course of action. However, upon reviewing your account, you have filed a dispute on these charges with your bank. Since you went through the chargeback process, we cannot issue a refund as there is an ongoing investigation of the dispute you have filed. Either way, your bank may give a refund if the claim is validated. Thank you for understanding and your patience.
  
  

  Customer Answer

  Date: 10/12/2023

  This is unacceptable. I provided proof from my bank that they closed the claim w o giving me my money back. The fact that the BBB just lets this go is terrible. 

  Business Response

  Date: 10/13/2023

  Hello *****,

  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  We've looked into the issue, and unfortunately, we can provide no further assistance on your account since you went through the chargeback process with your bank instead of working with us. I want to assure you that all your accounts with us have been closed. In this case, please do coordinate with your bank.
  
  Thank you for understanding. If you need anything else, let me know if I can help.

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 5/24/23 @ 9:55am. The amount was $198.78. Order number: 345D7EC496. Keto gummies (5). Promised if not satisfied, return within 30 days of receipt. Product returned 6/20/23 product received 6/26/23. Transaction appeared as IronMx BO24. I have a trail of emails from company stating they have sent an e-check to my email on 9/2/23. I have about 25 emails back & forth with this company and NONE of them go into my spam acct. I checked the spam to humor them and have been getting the run around for about 4 months now. They cannot even get a supervisor/manager on the phone so that they can tell me when the funds arrived to me or sent me proof that this email went to me. I need help to retrieve ALL my funds back for this inconvenience. Then they wanted to charge a re-stocking fee and on return back $119.00. Thieves/criminals.

  Business Response

  Date: 10/05/2023

  Hello,

  We appreciate you making us aware of your negative experience. We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  
  Please accept our apologies for the delay in your refund. I already escalated this issue to our billing department, and as a one-time courtesy, I went ahead and waived the restocking fee for the returned products. So, instead of getting $119.02, you will receive the full remaining refund of $198.78 via E-Check. Please check your email ********************** within **** business days.
  
  Again, my deepest apologies for any inconvenience we have caused you. Please let us know if you have any additional questions, concerns, or comments or if we may be of assistance at any point in the future.
  
  

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20693201
  
  I am rejecting this response because: The business has had the return product since June 29th. They have been saying since August that an e-check would arrive to my email in **** business days. August was 2 months ago. This is what they do to give the run around. *** called everyday for the past 2 weeks with the same response with no manager/supervisor to speak to. I do not want to wait any longer. E-checks take 1 day to process. So why should I continue to wait for my money. Ive been very patient and enough is enough. Thank you. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/12/2023

  Hello ******,

  We apologize for the late long wait, we already verified that refund through e-check was already submitted to your email address (  ******************** ) on 10/10/2023. Kindly double check your inbox, spam and junk folders to look up the refund that we sent.

  Thank you
  
  

  Customer Answer

  Date: 10/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACV for Keto Health signed me up for a subscription service. I was not aware of this when I purchased one bottle of their product. I immediately called to cancel the service after my credit card was billed. I returned the bottle of gummies to ACV for Keto Health, PO Box *****, Las Vegas, ** *****. **** delivered the bottle and their system has noted that the product was delivered to this location on 8/14/23. I requested over the phone and in writing with the returned product that I wanted a refund of the amount that was charged to my credit card. That has still not taken place.

  Business Response

  Date: 10/05/2023

  Hello ****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund of $143.39 for the second order. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 10/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product online thinking I was only ordering one product and was charged for three products. Website was very misleading and automatically ordered three products (bundle) which I did not want. I called the company right away to cancel order, they wouldn't cancel it. They said they would refund me 1/2 of the price. ($95.00) and told me to call them back when I receive the product for instructions to return them (I will have to pay for shipping). I do not want the product or want to pay for return shipping.

  Business Response

  Date: 09/29/2023

  Hello,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
   
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $95.91 effectively reimbursing the full amount of the refund, today. You can expect to see the refund reflected in your account within **** business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20664470
  
  I am rejecting this response because: My bank declined their transaction three times. They continued to run my credit card until it went through.  I called them the second I was notified that they changed my card and was told it was too late to cancel the order and they would refund me $95.00.  
  I was under the impression that I was purchasing one bottle, not three. 
  The website is very misleading, if not fraudulent.  I would never order a'three pack' of any product that I have never used.

   I would like a full refund to my card and be assured that they will not keep my credit card number on file.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 10/02/2023

  Hello ***,

  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.

  Your account was canceled and fully refunded. Below is the proper breakdown of your refunds.

  09/27/23  12:05pm Refunded txn: 2Vz0QiqWigIATu77QubsGdQ0cVX for $95.91.

  09/29/23  10:33am Refunded txn: 2Vz0QiqWigIATu77QubsGdQ0cVX for $95.91.
  

  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

  Customer Answer

  Date: 10/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This product was ordered and I did not see anything about getting every month. The product I received the second time is not the same. I'm sure it's no better. I was billed ******. You can not find a #. They do not want to be contacted. They send no receipts.

  Business Response

  Date: 09/29/2023

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  
  

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recurring payment automatically taken out and no way to get ahold of them to cancel.

  Business Response

  Date: 09/26/2023

  Hello *****,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

• Initial Complaint

  Date:09/25/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 2 jars of green gummies that were melted into globs. I didn't try to conta t them bc I would just take the loss not knowing it was ****** and they had me down as a subscriber until I received second pa ckage of gummies. I then looked up the transactions that matched dates they were sent and found I had been charged ****** both times.i sent second ** kage back unopened and ask for a refund and to cancel. Never any response or refund. Now I've received the third 143 dollar package. I will send back and try again for refund and cancellation.. idont know what to do to stop this but I can't afford to keep this up.

  Business Response

  Date: 09/26/2023

  Hello Jan,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $143.39 today without the need to return the products. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  
  

• Initial Complaint

  Date:09/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 11, 2023, I was browsing the internet and came across the ad for this product ACV for Keto Health. I ordered the product without realizing the total cost. I tried to stop the order, but could not. I received the product yesterday. It was delivered to my mailbox in rural SC. I was given no information on the delivery in advance. The product is in gummy form. After sitting all day in the hot SC sun in my mailbox, all of the gummies melted together and it is a huge mess. After paying $200 for the product I would at least like to be able to find out for myself if it does or doesn't work.

  Business Response

  Date: 09/22/2023

  Hello ********,

  We sincerely regret that the gummies you received melted due to unexpected heat during transit. We understand how frustrating this must have been for you, and we apologize for the inconvenience caused. Rest assured, we are taking steps to improve our packaging and shipping methods to prevent such incidents in the future.
  
  As a gesture of goodwill, we have decided to issue a refund of $198.78 to you. This refund has been processed through an electronic check and will be sent to the email address associated with your account **************************************** We kindly request that you check your email within **** business days to retrieve the refund. This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.