Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered gummys online and received them. I the received another package and charged again a month later. I did not sign up for a monthly subscription. I would like my account closed. Thank you

  Business Response

  Date: 09/22/2023

  Hello *******,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $199.78 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  Customer Answer

  Date: 09/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/08/23 I ordered from ACV For Keto Health an online ad that said I would buy 3 bottles of Keto Gummies and get 2 free (order #***FDEED88811). I was charged for all, $198.78. On the end of June I went to Europe to see my sick mom for almost two mouths. While I was away I received another 2 packages of 5 bottles after 7/13/23 and after 8/17/23 and I was charged twice $198.78. I did not see anywhere in the ad or in the e-mail that I would be getting monthly shipments of this product. I want to cancel any further shipments and return this second and third shipment. I have not been able to resolve this concern over the phone. Also, it's very strange that the billing information on my bank statement does not match ACV for Keto Health. The 7/13 charge of $198.78 says SSMarkt*DS 13 ******** **. The 8/17 charge of $198.78 was for BrainB1*ES17 ******* **. Please help. Thank you

  Business Response

  Date: 09/21/2023

  Hello ******,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

• Initial Complaint

  Date:09/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ACV For HEALTH KETO+ACV GUMMIES on line once. I did not see anywhere on the website that I would be continuing to receive and be charged for these Gummies. I do not want these gummies. I have been receiving them in a package without any paperwork where I could call and cancel. The address on the package says ACV For Health, P.O. BOX *****, LAS VEGAS ** *****. I need for them to please STOP sending and charging me for these gummies. The bank statement has Pacifich ******** **. They have been taking out of my account $119.85 every month since Jan 17, 2023.

  Business Response

  Date: 09/15/2023

  Hello *****,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 Bottles - 1st Choice Keto + ACV Gummies on August 18th, 2023 in the amount of $198.78. When the product was received I could immediately tell I was scammed. These bottles looked like they were being put together in someone's garage. They are essentially taking the real gummies and repacking them for double / triple the price. I immediately called to get an RMA and was asked if I would like to keep them for a $50 credit. The offer went all the way up to $100 credit to keep them. I told them no way, these are unsafe and this is a scam. I was asked to mail them back at my expense. There was no mention of a restocking fee during this call. The items were confirmed received on September 2, 2023. I kept checking for my credit , and then I finally called their customer service on September 14th, 2023. I was told I need to wait 2-3 weeks for the warehouse to confirm they were received. I told them that was unacceptable and I didn't have time to keep calling and following up on this. After a wait on hold I was told they could process the return but there would be a $10 restocking fee per bottle. She told me this was in the "terms and conditions". After telling her this was unacceptable and another wait on hold, I was told they could cut the restocking fee in half to $25. I responded that from my perspective they should provide a full refund, plus the $15 it cost to ship it back. I am sure this company has all their basis covered legally with disclaimers that are not easy to find or see, but this company should be put out of business. They are scamming consumers and tricking them with pre-checked boxes and unclear terms and conditions. From my perspective they still owe me $40 and I implore you to investigate this organization so more people are not taken advantage of.

  Business Response

  Date: 09/14/2023

  Hello ******,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  As per our return and refund policy, all returned products are subject to a $10.00 restocking fee and reshelving process. This fee covers both the cost of sanitation and inspection, ensuring that returned items meet our quality standards before they are restocked. I understand that this policy may not have been entirely clear during your initial interaction, and for that, we sincerely apologize.
  
  Upon reviewing the records of your interaction with one of our dedicated customer service representatives, we acknowledge that you were offered a refund of 50% of the restocking fee, totaling $25.00 today. However, in light of the inconvenience caused, we have taken it upon ourselves to waive the entire restocking fee. Additionally, we have issued an additional refund of $25.00, effectively reimbursing the full amount of the restocking fee, today.
  
  Please be advised that it may take **** business days for the refund to reflect in your account, depending on your financial institution's processing time.
  
  Unfortunately, as agreed on our Terms and Conditions, you will pay for return shipping. Rest assured, the account is canceled and you won't receive any further charges. 
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  Customer Answer

  Date: 09/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 1 time keto vitamins and and only one time I keep getting charged and I want to cancel and get my money back I returned this product already and its causing stomach cramps I did not approve this and I keep getting charged I would like a refund

  Business Response

  Date: 09/14/2023

  Hello ******,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $143.39 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe that this company is a scam. I've sent several emails to cancel. However, I've only received one e-mail back from them on 8-24-23: "Your letter is on its way! Dear ***,The letter to cancel your subscription to Keto is on its way and will be delivered within 3 working days. Most subscriptions have a period of notice of 1 month, but that can also be longer if, for example, you have an annual contract. So, keep in mind that subscription charges may still follow. This email is automatically generated. You cannot respond to this. For questions, simply contact us through our contact form. "I have not received a cancellation letter and I just received another shipment. This company does not include an invoice or contact information in the shipments nor is it on the label of the product. I would like a refund of ****** (as satisfaction was guaranteed) and I would like any future shipments to stop. I have not sent the shipments back as I was not asked to do so. However, I'd be happy to return this product back to them. Please help me resolve this issue. Thier shipping address is: ACV for Keto Health, PO BOX *****, Las Vegas ** *****

  Business Response

  Date: 09/11/2023

  Hello ***,
  

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  

  Customer Answer

  Date: 09/12/2023

  You sent the letter to: 

  Keto,*********************************************************** This letter was sent back to me. I resent it to ACV Keto for Health, PO BOX *****, Las Vegas ** *****. This is where the product was sent from.  I hope this works

   

  Customer Answer

  Date: 09/19/2023

   
  Complaint: 20582760
  
  I am rejecting this response because: I have return 2 shipments and would like to be refunded for both of these returns for the total of $397.56. I will agree to pay for the 1st shipment. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/21/2023

  Hello ***,
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We issued an additional refund of $198.78 via E-check instead. Please allow up to **** business days for the e-check to reflect in your email address ********************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.
  

  Customer Answer

  Date: 09/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/04/2023 I ordered ACV gummies for health I called back on 07/07/2023 to advise that I had ordered two times they said there was nothing they could do but if I tried product for 60 days and did not see results I could call and we could send back any unused product for a full refund. I called back on 09/08 and was told that they do not give refunds after 30 days. This was never told to me. The customer service rep **** came back on the line and said she can only give me a refund of ***** . I feel like I am being taken advantage of. Is there anything more I can do to get a full refund.

  Business Response

  Date: 09/11/2023

  Hello *******,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. It was stated that if for any reason you are not fully satisfied with our products, simply return any unopened products within 30 days from when the order was placed and a refund will be issued.
  
  As a gesture of goodwill, we promptly refunded $49.39 to your account on 09/08/2023. Additionally, today, we have issued an additional refund of $99.39 as a one-time courtesy. This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter. The credited amount should be reflected in your account within the next **** business days. Rest assured, your account has been canceled, and you will not incur any additional charges.
  
  We appreciate your patience throughout this process. If you require any further assistance, please let us know, and we will be more than happy to help.

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased my first order I didn't realize I would continue receiving and paying for these products. I want to cancel my subscription immediately.

  Business Response

  Date: 09/07/2023

  Hello ***,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the last order in August without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

  Customer Answer

  Date: 09/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some Keto gummies on 7-19-23 for ******. On 8-23-23 I was charged another ****** and received another shipment on 8-30-23 that I did not order. I did not notice anywhere that it stated in their add that I would be receiving regular shipments of their product. I want a refund and to cancel any future shipments.

  Business Response

  Date: 09/11/2023

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we issued a full refund for the second order on 09/04/2023 without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 09/13/2023

  I did not agree to any monthly service. I had to cancel the credit card they had on file because I could not trust them with that info. They cant reimburse my credit card because I will never give them that info. They can send me a check in the mail if they really want to make this right. They are nothing but a scam. 

  Customer Answer

  Date: 09/21/2023

   
  Complaint: 20550836
  
  I am rejecting this response because: I did not agree to any monthly service. I had to cancel the credit card they had on file because I could not trust them with that info. They cant reimburse my credit card because I will never give them that info. They can send me a check in the mail if they really want to make this right. They are nothing but a scam. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/22/2023

  Hello *****,
  
  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that you have closed your card but if the card you have right now is from the same bank, we will still be processing the refund to your old card because once refund will be process, your bank will automatically have the money transfer to your new card. However, if the new card you will have is from a different bank, I suggest you do a 3-way call with your old bank for confirmation that we can no longer process the refund to the old card before we process the e-check. Please let us know if you wish to proceed.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

  Customer Answer

  Date: 09/27/2023

  My new card is with the same bank. If they will except the refund with my old card number that will work for me. 

• Initial Complaint

  Date:08/31/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/19/23 I ordered from an online ad that said I would buy 3 bottles of Keto Gummies and get 2 free (order #***CB3EA57). I was charged for all, $198.00. Then I received another package of 5 bottles yesterday, 8/29/23, and was charged $198.78. I did not see anywhere in the ad that I would be getting monthy shipments of this product. I want to cancel any further shipments and return this second shipment. I have not been able to resolve this concern over the phone. Also, it's very strange that the billing information on my bank statement does not match ACV for Keto Health. The 7/21 charge of $198.00 says IRON MX, ********, ****, which when I looked it up appeared to be a charge for an Iron Man event in **** that occured 7/23. The 8/23 charge of $198.78 was for "4 Re 1 ief230"...an in-car video system! Please help. Thank you

  Business Response

  Date: 09/04/2023

  Hello *****,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

  Customer Answer

  Date: 09/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************