Training Programs
Prosperi AcademyThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 37 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/15/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I answered an ad Prosperi posted on ********* The ad was for a download of investment information. I didn't mind paying the $19.99 for the information. I didn't realize it was a subscription. I never downloaded the app that is needed to use their investment tools. I received another two charges less that a month later. one for $22.99 and about two weeks later another charge for $39.99. When I contacted Prosperi they refused to refund at least the $39.99 charge. When I review their trouble shooting page, it's evident that they have issues with overcharging customers because they post it's not their responsibility for overcharging customers. They offered to allow me to use their app for 30 days because they were not going to reverse the charges.Business Response
Date: 06/03/2024
Dear *************,
Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or inconvenience caused by the recent charges to your account.
********************** operates on a subscription model, which users agree to upon subscribing. This information is detailed in our terms and conditions, which we strive to make as clear as possible. We apologize if this information was overlooked at the time of your subscription.To address your concerns, we have issued a refund for the most recent charge. This amount will be credited to your account within the next five working days.
We greatly appreciate your feedback and your patience while we resolved this matter. We hope this resolution will leave you with a better impression of our services. Should you have any further questions or need additional assistance, please do not hesitate to contact us at *********************************.
Thank you for your understanding.Best Regards,
Prosperi Customer Support TeamCustomer Answer
Date: 06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:04/11/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 8, 2024. I received a notification that I was charged ***** by ******** Academy operated by Edulagoon Digital Corporation. I immediately contacted them to request a refund as I was unaware of the charge.They stated they are unable to provide a refund. I indicated that I did not use the service and requested the refund on the very same day they took the payment and that the product they supplied did not meet my satisfaction. They continue to object stating that my reasons for a refund did not meet the terms for when they issue refunds and refunds are at there discretion. This charge has put me at a disadvantage at a time when I am experiencing great financial hardship. I am requesting your assistance on resolving this matter.Business Response
Date: 06/03/2024
Dear Better Business Bureau,
We are writing concerning a complaint recently filed under our business name, Coursiv, which we believe has been incorrectly attributed to us. The complaint in question details a transaction and subsequent customer service interaction with **********************, and does not involve ********* services or support team.
Upon reviewing our records and the screenshots provided by the complainant, it is evident that the communication and transaction pertain to Prosperi Academy, not Coursiv. We respectfully request that this complaint be removed from our profile on your platform, as it is unrelated to our business operations and may mislead potential customers about our service quality.
We take customer satisfaction seriously and are committed to ensuring clarity and fairness in all our customer interactions. As this complaint does not pertain to our business, we are unable to address or resolve the issues mentioned within it.Thank you for your attention to this matter, and we kindly ask for a prompt correction to ensure that both our business and Prosperi Academys customers receive accurate and relevant information. Should you require any further details or documentation from our end, please feel free to contact us at ******************.
Best Regards,
Coursiv Customer Support TeamBusiness Response
Date: 06/03/2024
Dear ********************************,
We are informing you that your complaint regarding a charge by Prosperi Academy has been mistakenly filed under our company, Coursiv. We understand that this could be an oversight, and we would like to assist in clarifying this matter.
We kindly request that you remove or redirect your complaint to the correct company so that it may be addressed appropriately. This will also help ensure that your concerns are resolved by the correct organization without further delay.Thank you for your understanding and cooperation. Should you need any assistance with the process or have any questions, please feel free to reach out to us at ******************.
Best regards,
Coursiv Customer Support TeamBusiness Response
Date: 06/03/2024
Dear ********************************,
Thank you for sharing your concerns. We apologize for any confusion or inconvenience you *** have experienced.
Prosperi Academy operates on a subscription model, and we strive to ensure that this information is clearly communicated during the sign-up process, in our ads and in the app itself. By subscribing, users consciously agree to the terms and conditions and authorize monthly payments. We regret any misunderstanding that *** have occurred regarding these terms.
After reviewing your case, we have issued a refund for the last payment as requested. This should address the issue and alleviate the financial hardship you mentioned. We hope this resolution meets your satisfaction.
At Prosperi Academy, we deeply value our customers and strive to provide a positive experience for everyone. We appreciate your feedback and hope for the opportunity to serve you again in the future, leaving only positive impressions.If you have any further questions or require additional assistance, please do not hesitate to contact us at ********************************** We are here to help and ensure your experience with us is positive.Best Regards,
Prosperi Customer Support TeamInitial Complaint
Date:04/11/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Approximately around March 29, 2024 I saw an advertisement for Prosperi Academy online in regards to learning how to understand trading and understanding this topic better.I choose an option that cost $6.93 for this course.On May 3, 2024 I got a charge to my PayPal account for $39.99 that I was not aware of.After contacting Prosperi via email, they claim that somewhere on the terms of agreement there was a clause that started a subscription if I didnt cancel it.I canceled my subscription on that same day of the $39.99 charge and also the auto pay that they used to get the money, and also deleted the app.This charges were good until the end of May, but I had no interest in any of it besides the week that I paid for originally for just $6.93 I would like a refund of this money for a subscription that I wasnt aware of and that have no interest in using.Customer Answer
Date: 05/14/2024
Prosperi refunded all of my money, after multiple emails . Also after multiple attempts on rheir part to just refund a percentage of the total amount.
Please considered this matter closed.
Thank you!
Initial Complaint
Date:03/31/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 28,2024 I downloaded the prosperi academy app and signed up for the free trial. After review of the app found it to be completely different than what was advertised and cancelled as well as deleted the app from my phone within 24 hours, well within the trial period. However on March 28 this company withdrew the $39.95 for the first months use of the program anyway. After contacting them they did cancel my membership (AGAIN) and claimed they were well within their right to steal my money.Business Response
Date: 04/01/2024
This is not Prosper Trading Academy - THIS PERSON HAS US CONFUSED WITH PROSPERI ACADEMY.Business Response
Date: 06/03/2024
Dear ***********************,
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience and frustration you have experienced with our service.
We have thoroughly reviewed your case and, as a gesture of goodwill, have issued a refund for the last payment. Please allow up to five working days for the refund to be processed and credited to your account. We apologize for any distress this situation has caused and appreciate your patience as we work to resolve this matter.At Prosperi Academy, we deeply value our customers and strive to provide a positive experience for everyone. We hope this resolution demonstrates our commitment to customer satisfaction. We appreciate your feedback and hope for the opportunity to serve you again in the future, leaving only positive impressions.
If you have any further questions or require additional assistance, please do not hesitate to contact us at ********************************** We are here to help and ensure your experience with us is positive.Best Regards,
Prosperi Customer Support TeamInitial Complaint
Date:03/10/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never signed up for free trial to subscription. I paid one time 20$ was not given any notice to them withdrawing money. I was broke in ******* n almost couldn't get on my plane to come home as scheduled due to fees i couldn't pay when Prosperi took 55.36$. I dont even have them in my subscription list. I would like my money refunded n any record of my debit card removed. Customer support is run round and Im tired of these companies tricking ppl into continuing taking money without any bill or noticeBusiness Response
Date: 03/11/2024
This is not Prosper Trading Academy. This customer is NOT a customer of Prosper Trading ********************** and has us confused with prosperi academy. PLEASE REMOVE THIS COMPLAINT IMMEDIATELY.Business Response
Date: 06/03/2024
Dear ***********************,
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience and distress this situation has caused you.
We have reviewed our records and could not locate an account under the email address ******************* In our previous communication, we requested additional payment information to help us locate your account in our system and resolve the issue. Unfortunately, we did not receive a response.
To expedite the resolution, we have sent a new email with detailed instructions to ******************* Please check your inbox and reply to us at your earliest convenience. Alternatively, you can contact us directly at ********************************* using the email address associated with your registration on our platform. This will enable us to assist you promptly and address your concerns.
We apologize once again for any inconvenience and appreciate your cooperation in resolving this matter.Best Regards,
Prosperi Customer Support TeamInitial Complaint
Date:02/29/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
February 27 2027 invoice ID ********* payed with PayPal the charge was a fraud showing a platform that would invest 10 and turn your money into 1000 very fastBusiness Response
Date: 03/01/2024
THIS IS NOT A CUSTOMER OF PROSPER TRADING **********************. THIS PERSON HAS CONFUSED OUR COMPANY FOR PROSPERI.IO AS ATTACHED IN THE DOCUMENTS HE HAS PROVIDED. PLEASE REMOVE THIS COMPLAINT FROM OUR PROFILE ENTIRELY AND NOTIFY *** HE MUST CONTACT PROSPERI at *********************************.Business Response
Date: 06/03/2024
Dear ***********************,
Thank you for sharing your concerns. We understand the seriousness of your complaint and appreciate the opportunity to clarify our services and address your issue.
Prosperi Academy is an educational platform focused on providing investment learning resources. We strive to communicate this clearly across all our marketing materials and during the subscription process.
Upon reviewing our records, we confirm that a refund for the charge in question has already been issued. We hope this resolution meets your satisfaction and addresses your concerns.
Should you require further assistance or have any additional questions, please do not hesitate to contact us at ********************************** We are here to help and ensure your experience with us is positive.Best Regards,
Prosperi Customer Support TeamInitial Complaint
Date:12/06/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was scammed on a app called Prosperi academy I cancelled the subscription but it still charged me and to email support but they still refused to give me a refund.Business Response
Date: 12/07/2023
Dear customer - you have us confused with another organization/company. You are not a customer of Prosper Trading **********************. Please remove your complaint immediately and refrain from making any baseless and false claims.Business Response
Date: 06/03/2024
Dear *****************,
Thank you for bringing your concerns to our attention. We apologize for any confusion or inconvenience you may have experienced with our service.
Prosperi Academy operates on a subscription model, which is clearly communicated during the sign-up process. Customers are informed about the terms and conditions, including the recurring nature of the subscription, to ensure full transparency.
After reviewing our previous communications with you, we are pleased to confirm that the issue has already been resolved to your satisfaction with the issuance of a refund. We hope this resolution has addressed your concerns and that you are satisfied with the outcome.
At Prosperi Academy, we deeply value our customers and strive to provide a positive experience for everyone. We appreciate your feedback and hope for the opportunity to serve you again in the future, leaving only positive impressions.
If you have any further questions or require additional assistance, please do not hesitate to contact us at ********************************** We are here to help and ensure your experience with us is positive.Best Regards,
Prosperi Customer Support Team
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