We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Training Programs

Prosperi Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Reviews

Customer Review Ratings

2.81

Average of 94 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Jocelynne R

    Date: 04/04/2025

    Can someone from your company please reach out, I have tried to cancel, but have not received any confirmation. I am truly getting frustrated.... Please help!

    Prosperi Academy

    Date: 06/30/2025

    Hello,

    Thank you for reaching out, and we’re very sorry for the frustration you’ve experienced.

    We’ve gone ahead and canceled your subscription, and you should no longer see any future charges. If you haven’t already received a confirmation email, it should arrive shortly. If not, please check your spam or promotions folder just in case.

    If you need anything else or have further questions, please don’t hesitate to contact us at [email protected] — we’re here to help and make sure everything is resolved for you.

    Best regards,

    The Prosperi Team

  • Dean V

    Date: 02/17/2025

    no way to cancel a subscription on their site.... did not realize my 19.99 1 month trial turned into a 39.99/month subscription which offered NOTHING....

    Prosperi Academy

    Date: 06/30/2025

    Hello,

    We’re really sorry to hear about your experience, and we completely understand your frustration.

    Prosperi does operate on a subscription model, and details about the trial and auto-renewal are included at sign-up—but we recognize that this may not have been clear enough in your case, and we sincerely apologize for that. We also take your feedback about the cancellation process seriously and are actively working to improve clarity and ease of access.

    We’ve gone ahead and canceled your subscription. If you have any further concerns or questions, please reach out to us directly at [email protected].

    Best regards,

    The Prosperi Team

  • Ant J

    Date: 01/22/2025

    Never did I subscribed to business, nor have ever sent information to pay anything. Why are they taking money from PayPal which I never authorized. Just found out that they have been taking money through PayPal since in or around September or October 2024 for four-week course I never signed up for. Something is fishy and this company needs to STOPPED!!!!

    Prosperi Academy

    Date: 06/30/2025

    Hello,

    We’re very sorry to hear about this and take your concerns extremely seriously.

    Prosperi does not charge any user without a completed sign-up and explicit payment authorization—typically through our website or a partnered platform.

    To resolve this immediately, we’ve canceled any active subscription associated with your payment.

    Please reach out to us at [email protected] with any additional details you may have so we can fully investigate and ensure this doesn’t happen again.

    Best regards,

    The Prosperi Team

  • Susan K

    Date: 01/06/2025

    Finelo advertised on Instagram and my Spouse with Dementia subscribed to this “service” without my knowledge. Company advertises “ Moneyback guarantee“ However, after several refund requests explaining the situation they elected to still not give me a refund. This is elder abuse. They took advantage of an older adult with a cognitive disability and then refused to make it right. I am also seeking legal counsel to further this investigation.

    Prosperi Academy

    Date: 06/30/2025

    Hello,


    We’re deeply sorry to hear about this situation and truly regret the distress it has caused. We understand how serious and sensitive this matter is, and we want to be very clear: Finelo does not condone or intend to take advantage of anyone—especially vulnerable individuals or those with cognitive impairments.

    While our standard refund policy includes specific eligibility criteria, we recognize that unique situations require compassion and flexibility. Given the circumstances you've described, we have processed a full refund for all charges associated with this account.

    If there is anything further we can do to assist, please don’t hesitate to reach out directly at [email protected]. Again, we sincerely apologize and thank you for bringing this to our attention.


    Best regards,


    Finelo Team

  • Maya Z

    Date: 11/29/2024

    Prosperi Academy has my $19.99 on October 30th initial charge and $39.99 on November 26th, 2024 for some thingI, myself, never signed up,
    other person who used my card he did.
    This " business" refused to issue me refund, no matter what. Card is cancelled, subscription cancelled as well. Most serious businesses refund customers for last charge. This one is holding it in the "death" grip. They also changing the name of their business. You know the reason, don't you?

    Prosperi Academy

    Date: 12/03/2024

    Hello,



    We understand your concerns and would like to clarify the situation. The charges you mentioned were made for a subscription service with recurring payments, which are explained in our Subscription Terms. As per these terms, refunds are possible if certain criteria are met.



    Since your card has been canceled and the subscription canceled, we recommend reviewing the terms for further clarification on the refund process. Please, reach out to us at [email protected], so that we can resolve this issue. 



    Best regards,

    The Prosperi Customer Support Team

  • Jeff H

    Date: 11/22/2024

    I don't recall signing up to this, please cancel and I'm requesting a full refund. Thank you!
    Jeff ***** 

    Prosperi Academy

    Date: 06/20/2025

    Hello Jeff,


    Thank you for reaching out, and we apologize for any confusion regarding your subscription. We understand how concerning it can be when you're unaware of a charge.

    We have reviewed your request and have successfully canceled your subscription. Additionally, we have processed a full refund for your payment. We appreciate your understanding and are committed to ensuring a smoother experience moving forward.

    If you have any further questions or need assistance, please don’t hesitate to contact us at [email protected]. We're here to help!


    Best regards,

    Prosperi Customer Support Team







  • rolita i

    Date: 11/20/2024

    freud!!! i want my money back!! im trying to open my acct and keep on logging in but no way they keep on saying wrong username and password how come??? so i want totally my money back!!!

    Prosperi Academy

    Date: 06/20/2025

    Dear Rolita Ines,


    We sincerely apologize for the frustration you’ve experienced with logging into your account. We understand how upsetting it can be when things aren’t working as expected, and we deeply regret the inconvenience this has caused.

    We have reviewed your case and have successfully canceled your subscription. Additionally, all payments have been refunded in full. We truly appreciate your patience and understanding throughout this process.

    If you need any further assistance or have any other concerns, please feel free to reach out to us at [email protected]. We’re here to help.


    Best regards,

    Prosperi Customer Support Team







  • Hector P

    Date: 11/17/2024

    I want to cancel but there is no way to I am. Ring held hostage with this company with no way to get out of this

    Prosperi Academy

    Date: 11/21/2024

    Hello Hector *******,



    Thank you for reaching out to us. I'm sorry to hear about your concerns, but I can confirm that your subscription has been successfully canceled. You should no longer receive any charges from us.



    If there's anything else you need help with or any further questions you might have, please don't hesitate to contact us again.



    Best regards,

    Prosperi Customer Support Team

  • Jose A

    Date: 11/07/2024

    I don't recall signing up to this, please cancel and I'm requesting a full refund. Thank you!

    Prosperi Academy

    Date: 11/14/2024

    Hello,



    Thank you for reaching out. We understand your concern regarding the subscription and your request for cancellation and a refund.



    We have reviewed your account and can confirm that your subscription has been canceled. You will not be charged again in the future. You can still access the services until the current subscription period expires.



    Regarding the request for a refund, please review our refund policies, which were agreed upon at the time of subscription. Please contact us directly at our support email and our support team will review your refund request and respond promptly.



    If you have any further questions or need additional assistance, please feel free to reach out to us at [email protected].



    Thank you for your understanding.



    Best regards,

    Prosperi Customer Support Team

  • José Fernando R

    Date: 10/25/2024

    Eye opening, beginner’s must, something people without former knowledge about money must have.

    Prosperi Academy

    Date: 10/29/2024

    Hello José,



    Thank you for your enthusiastic review! We're thrilled to hear that Prosperi has been an eye-opening experience for you. It’s our goal to make financial literacy accessible for everyone, especially beginners who are just starting their journey. We appreciate your recommendation and are here to support you as you continue to explore and grow. If you have any questions or need further assistance, feel free to contact us at [email protected].



    Best regards,

    Prosperi Customer Support Team

Prosperi Academy is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.