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Business Profile

Training Programs

Prosperi Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription but they charged my card anyway and refuse to refund my money.

    Business Response

    Date: 07/10/2024

    Dear *****************************,

    Thank you for reaching out to us. According to our records, the subscription was not canceled by the end of the trial period, which resulted in the payment being charged. We apologize for any inconvenience this may have caused.

    We have processed a full refund for the charged amount, and you should see the credit in your account within 5 working days. For any further details, please feel free to contact your bank. If you have any additional questions, you can reach us at *********************************.

    Best regards,
    Prosperi Customer Support Team
  • Initial Complaint

    Date:06/28/2024

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to cancel subscription. Company (Prosperi) provides wrong telephone/contact phone number. email directions for canceling subscription do NOT provide the supposed option of "cancel subscription"

    Business Response

    Date: 07/01/2024

    Dear *******************************,

    We sincerely apologize for the difficulties you've experienced while trying to cancel your subscription. We are committed to ensuring a smooth and straightforward cancellation process, and it seems we have not met that standard in your experience. We have already canceled your subscription, please, do not worry about it. Please allow us to rectify this.

    To cancel your subscription, users can follow these steps:
    1. Log in to your account.
    2. Navigate to Profile -> Settings -> Subscription.
    3. Click on "Cancel Subscription".

    If these options do not appear or you encounter any issues, we are here to help. Since we currently do not have telephone support, the best way to reach us is through our dedicated support email: ********************************** Please send us a detailed message regarding your situation, and the problems you encountered while trying to reach us through phone number. We do not have phone number so we would like to know why this confusion occured.

    We appreciate your patience and understanding as we work to resolve this issue. Your satisfaction is very important to us, and we are eager to make sure that your concerns are addressed.

    Thank you for bringing this to our attention.

    Warm regards,
    Prosperi Customer Support Team
  • Initial Complaint

    Date:06/28/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a service that I never signed up for. I wasnt refunded my money when I requested one. It was hard to get in contact with them because they dont have a phone number and they dont answer email. They will not refund money because they will not answer anything, I just all of a sudden went into my account and had 3999 missing from these people

    Business Response

    Date: 07/01/2024

    Dear *************************,

    We apologize for any confusion or inconvenience you have experienced regarding the charges and your refund request. Upon reviewing our records, we confirm that all emails sent to us concerning this issue have been responded to. Furthermore, we would like to assure you that the refund of $39.99 was processed as per your request. If there has been any delay or miscommunication in this process, we sincerely regret the inconvenience caused.

    Should you need further clarification or if there is anything additional we can assist you with, please do not hesitate to reach out again via email. We are here to ensure that your concerns are addressed thoroughly and efficiently. Your satisfaction is paramount to us, and we are committed to resolving any issues that arise promptly.

    Best regards,
    Prosperi Customer Support Team
  • Initial Complaint

    Date:06/17/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My paypal account is charge with this company PROSPERI ACADEMY on 06/13/2024 for $39.99 for subscription. I was really surprised because i already cancelled on 02/23/2024. I have the proof of cancellation attached and upload with this complaint. This company is hard to get a hold or especially talk to someobe over the phone. They dont even have contact number to address your issue. Its always email and you have no clue if they emailed you back.

    Business Response

    Date: 06/19/2024

    Dear ***********************,

    We appreciate your reaching out to address your concern regarding the charge of $39.99 on June 13, 2024.

    Upon reviewing our records, we confirm that the charge in question pertains to a new subscription initiated on June 7, 2024. During the sign-up process, it was clearly communicated that the subscription includes a trial period of seven days. If the subscription is not canceled within this period, the user is automatically charged.

    We have verified that your previous subscription, which you provided proof of cancellation for on February 23, 2024, was indeed canceled and is not related to the current charge.

    Given the misunderstanding, we have already processed a refund for the amount charged. We apologize for any inconvenience caused and appreciate your understanding.

    Please feel free to reach out to us via ********************************* for any further assistance. Our team is committed to resolving issues as promptly as possible.

    Thank you for bringing this to our attention.

    Sincerely,
    Prosperi Academy Support Team
  • Initial Complaint

    Date:06/10/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS COMPANY CONTINUES TO TAKE MONEY FROM MY CARD, I HAVE SPOKEN WITH PEOPLE THERE ON 3 SEPERATE OCCASIONS TO INFORM THEM THAT I DID NOT WANT THIS SERVICE, AN TO PLEASE STOP WITH TAKING MONEY FROM MY CARD. WHEN I CALL THE FIRST TIME ABOUT THIS I SPOKE WITH A LADY WHO WORKED TO REFUND MY 39,99 DURING THIS PHONE CALL, INFORMED HER I WANT THIS TO STOP , CANCELL, SHE SAID THAT SHE HAD TAKEN CARE AN NO MORE MONEY TAKEN FROM MY ACCOUNT, SINCE THAT TIME IT HAS HAPPENED TWICE MORE, I WANT THIS TO STOP AN I WOULD LIKE MY REFUND OF THE MONEYS TAKEN WITHOUT MY AUTHORIZATION. I NEED TO BE INFORM OF WHAT HAPPENS NOW PLEASE

    Business Response

    Date: 06/28/2024

    Dear *****************************,

    Thank you for reaching out and bringing this matter to our attention. We understand how frustrating it must be, and we sincerely apologize for any inconvenience this has caused.

    Firstly, we would like to clarify that our company, Prosperi Academy, provides customer support exclusively through email at ********************************** We do not have phone numbers for customer service. Based on your description, it seems there may be some confusion, and it is possible that you might have contacted a different company. Upon reviewing our records, we found no history of email requests from the email address ***************************************.

    However, we take your concerns seriously and want to ensure this issue is resolved promptly. Our records indicate that you have an active subscription with us, which we have now canceled to prevent any further charges. Additionally, we have processed a full refund for the most recent payment taken from your account. You should see the refunded amount reflected in your account in 5 working days.

    We deeply regret any inconvenience this situation has caused and appreciate your patience and understanding as we address this matter. If you have any further questions or require additional assistance, please do not hesitate to contact us at ********************************** We are here to help and ensure your experience with us is satisfactory.

    Thank you for your understanding.

    Best Regards,
    Prosperi Customer Support Team
  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial for a service provided by Prosperi Academy. I was interested in investing and wanted to see if this was something I would want to pursue. I quickly realized the platform was not for me and the investment required to actively pursue this was much more time than I had at my disposal. Unfortunately, I neglected to cancel the membership and was surprised to receive a charge today for a 3 month continuation of the service. When I sought reimbursement, I was provided with the following disclosure and advised that despite their "investigation" (which took all of two minutes) I did not qualify for a refund:Among other things...the following conditions [must be] met: You have followed the learning curriculum at least 21 consecutive days within the first 30 days after the purchase, and You give us the reasons and evidence for refund other than personal or financial ones (for instance, the content was defective or completely inaccurate, etc.) as explained below.I don't have enough characters to enter the rest of the terms, but the fact that they do not notify subscribers of upcoming auto renewals screams scam to me. Added to this, the fact that the refund denial occurred within MINUTES of my request, leads me to believe that this business is generating a huge portion of its income from hapless customers who simply forgot to cancel a subscription. I sincerely hope someone looks into this with *******. Times are difficult and many consumers are just trying to find ways to bring in extra income. Juggling multiple responsibilities make it a more often than not side effect that people forget things like auto renewals and subscriptions. And businesses like Prosperi Academy are preying on people in these positions. They need to be stopped and forced to engage in better business practices that are fair to consumers. Thank you for anything you can do.

    Business Response

    Date: 06/03/2024

    Dear *****************************,

    Thank you for sharing your concerns. We understand your frustration and appreciate the opportunity to clarify our subscription model and address your experience.
    Prosperi Academy operates on a subscription basis, and we strive to be transparent about our terms and conditions, including all upcoming payments. This information is clearly communicated during the signup process and in our terms of service to ensure our customers are fully informed. Users can also find all the information about their subscription in their personal profiles.
    We apologize for any inconvenience caused by the renewal of your subscription. We have reviewed your case and, as a gesture of goodwill, we have issued a refund for the most recent charge. This amount should be credited to your account within the next five working days.
    We sincerely regret any distress this situation has caused and are committed to improving our communication and customer experience. Thank you for bringing this to our attention, and we hope this resolution meets your expectations.
    If you have any further questions or need additional assistance, please do not hesitate to contact us at *********************************.

    Best Regards,
    Prosperi Customer Support Team

  • Initial Complaint

    Date:04/29/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was misled in to thinking this was a stock purchase I initially thought I was paying $19.99 for a share. The next thing I know in the same day an additional $29.99 was taken then *****. When I realized this was happening I reached out to my Apple Pay and they would not assist me now every few weeks they are trying to take more money but coming up with insufficient funds because I stoped putting money into that account the latest attempt was 5 am this morning. I dont no how to stop this I never agreed to a subscription but ended up in this continuous circle

    Customer Answer

    Date: 04/30/2024

    Thank you for your assistance in this matter however the disputed amount is for $29.99 and $39.99 because I initially paid ***** with the understanding I was purchasing stock not signing up for some tutorial program it was a bait and switch operation.  Which makes it difficult to stop and the stealing of my money from this unauthorized transaction.

    Customer Answer

    Date: 05/14/2024

    Not being able to communicate with them is also a problem.  When they initially took money they made it impossible too get them to stop I had to take all the funds from that account and they still tried to get money

    Business Response

    Date: 06/09/2024

    Dear ******,

    Thank you for reaching out and sharing your concerns with us. We sincerely apologize for any confusion or inconvenience you may have experienced regarding the subscription charges. At our company, transparency and clarity in our billing processes are paramount, and it seems we have fallen short in this instance. Please be assured that we have thoroughly reviewed your case and have already processed a full refund for the amounts debited. Additionally, we have ensured that your subscription has been canceled to prevent any future charges.

    We deeply value your feedback as it helps us improve our services. We hope that this resolution is satisfactory and that we can have another opportunity to serve you better in the future. Should you have any more questions or require further assistance, please do not hesitate to contact us via email. Our goal is to leave you with a positive impression, and we look forward to possibly welcoming you back with improved experiences.

    Best Regards,

    Prosperi Customer Support Team

  • Initial Complaint

    Date:04/24/2024

    Type:Sales and Advertising Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes, I invested $19.99 to invest which I thought I was doing to get started, but it turned out. It was only to learn about investing. Thats not why I paid the money. I thought it was investing not just learning only about investing thats why I want my refund. They said no cause I opened up, their material cause I thought I was investing. I looked at the material. So because I thought I was investing my $20 to make more money I wouldnt pay $20 who does that nobody does. Please help me resolve *****************************.

    Business Response

    Date: 06/03/2024

    Dear *****************************,

    Thank you for sharing your concerns. We understand the confusion and frustration that this situation has caused.
    Prosperi Academy is an educational platform focused on teaching about investments. This information is clearly communicated on our selling page, in our advertisements, and in the product descriptions. We apologize if there was any misunderstanding about the nature of our services.
    We have reviewed our previous communications and can confirm that the issue has been resolved, and a satisfactory solution, including a refund, has already been provided. We are sorry for any inconvenience this may have caused and are pleased that the matter has been settled.

    We value your feedback and your satisfaction is important to us. If you have any further questions or need additional assistance, please do not hesitate to contact us at *********************************.
    Thank you for your understanding and patience.

    Best Regards,
    Prosperi Customer Support Team

    Customer Answer

    Date: 06/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

    Yes, I did receive a partial refund but I did want the whole thing back cause it wasnt real misunderstanding but I do understand thank you

  • Initial Complaint

    Date:04/22/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on feb 22 I stated I was charged but didn't have an account you stated I would not be charged further but I was charged again in march and April

    Business Response

    Date: 06/03/2024

    Dear *****************************,

    We sincerely apologize for any confusion or inconvenience caused by the recent charges to your account.
    Upon reviewing our records, we found that an account was indeed created under your name, and there was activity indicating that you logged in and used our services. Prosperi Academy operates on a subscription model, which users agree to upon subscribing. This information is detailed in our terms and conditions, which we strive to make as clear as possible.
    We apologize if there was any misunderstanding regarding the charges. The satisfaction of our customers is important to us and to address your concerns, we have already issued a refund for the most recent transaction.
    We hope this resolution addresses your concerns and leaves you with a better impression of our services. We value your feedback and your satisfaction is important to us. Should you have any further questions or need additional assistance, please do not hesitate to contact us at *********************************.
    Thank you for your understanding and patience.

    Best Regards,
    Prosperi Customer Support Team


  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I answered an ad Prosperi posted on ********* The ad was for a download of investment information. I didn't mind paying the $19.99 for the information. I didn't realize it was a subscription. I never downloaded the app that is needed to use their investment tools. I received another two charges less that a month later. one for $22.99 and about two weeks later another charge for $39.99. When I contacted Prosperi they refused to refund at least the $39.99 charge. When I review their trouble shooting page, it's evident that they have issues with overcharging customers because they post it's not their responsibility for overcharging customers. They offered to allow me to use their app for 30 days because they were not going to reverse the charges.

    Business Response

    Date: 06/03/2024

    Dear *************,

    Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or inconvenience caused by the recent charges to your account.
    ********************** operates on a subscription model, which users agree to upon subscribing. This information is detailed in our terms and conditions, which we strive to make as clear as possible. We apologize if this information was overlooked at the time of your subscription.

    To address your concerns, we have issued a refund for the most recent charge. This amount will be credited to your account within the next five working days.
    We greatly appreciate your feedback and your patience while we resolved this matter. We hope this resolution will leave you with a better impression of our services. Should you have any further questions or need additional assistance, please do not hesitate to contact us at *********************************.
    Thank you for your understanding.

    Best Regards,
    Prosperi Customer Support Team

    Customer Answer

    Date: 06/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

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