Reviews

Review Details

• Review fromMaricela I

  Date: 08/06/2025

  1 star
  I knowingly submitted $9.99 for a subscription to this business for a monthly service. While viewing around their website, I clicked on a coaching button to get more information about it and I was charged an additional $49.95 for a service I did NOT know I subscribed to. Nowhere did it say I would be charged at that moment, nor the amount. Right away I submitted an email to them which "Stella" the automated bot continues to say that its under review with their team for over a week an half. I have contacted the business, several times via emails and get the same responses. After looking into their reviews on the web there are many complains about this company doing the same to them, such a scam!!!!

  MadMuscles

  Date: 08/08/2025

  Dear Maricela,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We adhere to the highest ethical standards and prioritize transparency and trust in all our operations. We do not hide our rules or take any illegal actions that may affect users' experience or the Company's reputation.
  
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  
  We confirm that we decided to refund the said amount of 49.95 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  
  Best regards,
  MadMuscles Team

• Review fromChris H

  Date: 08/05/2025

  1 star
  Signed up for the 9.99 program. Immediately was charged $29.99, emailed them as soon as I received this email stating the additional charge for a refund. I was told I’d hear back with 24 hours. Heard nothing. Cancelled everything to find out that I apparently was also charged 5.99, five separate times for something I did not sign up for. Beware using this app. They’re scamming people of their hard earned money, that are making an attempt to better themselves via their app.

  MadMuscles

  Date: 08/08/2025

  Dear Chris,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  We confirm that we decided to refund the said amount of 29.95 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  MadMuscles Team

• Review fromDavid V

  Date: 08/05/2025

  1 star
  I signed up for the 9.99 program and was automatically enrolled in a $49.99 meal plan. I immediately disputed with PayPal and MadMuscles. Multiple emails with someone named Stella, telling me me case was under review. This is a SCAM! A bate n switch. And the ap SUCKS!

  MadMuscles

  Date: 08/11/2025

  Dear David,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  We have reviewed records in our database and identified a total of 59.94 USD in charges to your bank account. We confirm that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  MadMuscles Team

• Review fromRikki T

  Date: 07/30/2025

  1 star
  Just like the other reviewers I to was baited into a $49.95 charge that I did not want. The screen popped up and there was no way to X out of it and before I knew it I was charged $49.95 for a coaching add on that I did not want. I emailed MadMuscles right away and was strung along with promises of "looking" into my refund and was never given one. I had my bank put a stop payment on the charge and MadMuscles went and charged me again under a new name madmusl a G4QD and this time they charged my VISA number which they should not have had. I now have had to get a new card and am still waiting to be refunded my $49.95. This company is a total scam!! They dupe you into clicking a button only to charge you $49.95 without even knowing you agreed to it.

  MadMuscles

  Date: 08/11/2025

  Dear Rikki,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  We confirm that we decided to refund the said amount of 49.95 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  MadMuscles Team

• Review fromGrace P

  Date: 07/23/2025

  4 stars
  madmuscles is so easy to use, even for someone who’s not into tech. My only wish — more color themes, just to make it fun. Otherwise, I love how it tracks my results and gives me gentle nudges.

  MadMuscles

  Date: 07/25/2025

  Dear Grace,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We're glad to hear you're enjoying the experience and finding the app user-friendly. Personalization is something we care about, so your input is truly appreciated. We’re always working on ways to make things even better for you!
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  MadMuscles Team

• Review fromJeff B

  Date: 07/22/2025

  1 star
  Do not sign up for this service! Such a scam. They advertise a price to sign up for the service and then bait you into upgrading without you even knowing. The service itself is very poor as well unless you are a complete beginner. When I asked for a refund because of the additional charges, they claim they go through a “review” process, which was over a week only to deny the request. I just wanted to extra $50 they charged me for something I didn’t sign up for back. I didn’t even use the service outside of the initial exploring the app. I explore you to stay away from them, they will steal your money and run.

  MadMuscles

  Date: 07/24/2025

  Dear Jeff,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  We confirm that we decided to refund the said amount of 49.95 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  MadMuscles Team

• Review fromEthan C

  Date: 07/17/2025

  5 stars
  Trainer Brian always offers shorter alternatives when I’m pressed for time. I feel like he understands what it means to be tired, busy, but still want to get better.

  MadMuscles

  Date: 07/21/2025

  Dear Ethan,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’re really happy to hear that the flexibility of the workouts is helping you stay on track, even during the busiest or most tiring days. That balance — between real life and real progress — is exactly what we aim to support.
  You're doing an amazing job, no matter what. Keep going!
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  MadMuscles Team

• Review fromDEBBIE C

  Date: 07/15/2025

  1 star
  Much like everyone else, I went to try out this product after an ad popped up. I started a trial and it led me to another page which I had to click in order to continue and it automatically took 49.95. I didn’t want this product and it wouldn’t let me change it. I figured there would be at least a confirmation like every other company has. There was not.
  I contacted their support and did not hear back for days. Then the same repetitive response. Did not even address how the app is set up to scam people!I have not even logged into this companies website. After my experience I want nothing to do with them and suggest no one else does. I feel this is a scam. Very misleading and
  does not provide any benefit to you or anyone else. Buyer beware!!
  I have canceled the subscription that I did not sign up for, but have yet to receive a refund! If I could give this company less than one star, I would!

  MadMuscles

  Date: 07/17/2025

  Dear Debbie,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  We confirm that we decided to refund the said amount of 49.95 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  MadMuscles Team

• Review fromErica R

  Date: 07/14/2025

  1 star
  I was intrigued so I followed the instructions to sign up, paid the money for three months of training with Brian and then I got the first email. However, the email contained steps two and three-step one was missing. Turns out step one is vital for the purchaser. I’ve sent email after email to no avail-only to be sent form letters with pat answers. And of course they have no phone numbers!! I guess I’m just their latest sucker!!

  MadMuscles

  Date: 07/28/2025

  Dear Erica,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  Please note that immediately after registration, login instructions were sent to your email address for your convenience. In addition, our support team was happy to help you resolve this issue and sent you detailed login instructions as well as advice regarding the Tai Chi program.
  We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  We have reviewed records in our database and identified a total of 18.99 USD in charges to your bank account. We confirm that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  MadMuscles Team

• Review fromBrian l

  Date: 07/13/2025

  4 stars
  mad muscles app is awesome for home training, but after a few months the meal ideas start to repeat. Would love new recipes and seasonal tips!

  MadMuscles

  Date: 07/16/2025

  Dear Brian,
  Thank you for taking the time to submit your message through the Better Business Bureau.
  We're really happy to hear that you’re enjoying Mad Muscles for your home workouts — that means a lot to us!
  We appreciate you sharing your thoughts about the meal ideas. Variety and inspiration are key parts of any healthy routine, and insights like yours help us better understand what our users value most.
  Thanks again for being part of the Mad Muscles community — we're glad to have you with us.
  If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
  Best regards,
  MadMuscles Team