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Business Profile

Training Programs

MadMuscles

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.8

Average of 29 Customer Reviews

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Review Details

  • Sean W

    Date: 08/31/2025

    Charged me 2x without consent and no response from business on 3 emails. BAD BUSINESS.

    MadMuscles

    Date: 09/03/2025

    Dear SEAN,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    We confirm that we decided to refund the said amount of 39.99 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    MadMuscles Team

  • Mason W

    Date: 08/21/2025

    One reason I recommend MadMuscles is that you get exactly what you pay for. The terms are simple, support is honest, and I was able to cancel and renew my subscription whenever I wanted. No tricks, no weird small print.

    MadMuscles

    Date: 08/27/2025

    Dear Mason,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We are very grateful for your kind words! It's nice to hear that you like the app. We appreciate your high praise for our support and subscription management process.
    Feedback like yours motivates us to become even better for you!
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    MadMuscles Team

  • Rommel B

    Date: 08/19/2025

    This app serves its purpose well, nevertheless, I believe it could enhance its user experience.

    MadMuscles

    Date: 08/21/2025

    Dear Rommel,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    Thank you for your feedback! We are glad that you found the app useful and sincerely appreciate your feedback. Our team is constantly working on new updates, and feedback like yours helps us move in the right direction.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    MadMuscles Team

  • Zaz T

    Date: 08/16/2025

    After a tough week, I shared my frustration with Brian in the chat. He listened and sent a simple, encouraging reply that made me feel better and want to keep going.

    MadMuscles

    Date: 08/19/2025

    Dear Zaz,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    Thank you for sharing this experience! Moments like these remind us why personal support matters so much on the journey. It’s inspiring to see your resilience, and we’re grateful to be part of your progress.
    We’ll keep doing our best to make sure you always feel encouraged and supported.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    MadMuscles Team

  • Rodrico T

    Date: 08/14/2025

    The interface is clean and easy to navigate, but I feel like it could benefit from additional features.

    MadMuscles

    Date: 08/18/2025

    Dear Rodrico,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We're glad to hear you find the interface clean and easy to use. Your suggestion about adding more features is very valuable, and we’ll definitely take it into account as we work on improving the app to make it even more useful for you.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    MadMuscles Team

  • Mike A

    Date: 08/14/2025

    I subscribed to Mad Muscles for $18.99 not realizing it was a subscription service. I thought I was ordering Tai Chi videos. That could have been my fault for not reading the small print.
    As soon as I subscribed, immediately other offers appeared without explanation of what it was, no price, nothing about a separate subscription and one click, the first additional click committed me to a $49.99 added subscription. More appeared after that click, but luckily I did not click on the other offers as I started wondering, 'what is this'.
    I was under the impression that because it appeared right after paying the initial $18.99 I thought the second click was related to itemizing that. However, it was for an online coach subscription.
    I immediately let Mad Muscles know that I did not mean to order an ongoing subscription or to order the $49.99 separate subscription and that I wanted to unsubscribe. I received the instructions to unsubscribe, which I did immediately. After 2 more attempts to be reimbursed, I sought assistance thru PayPal, which sided with the vendor, stating the service I ordered was as described. Thank God it didn't cost $499 or something as there was no price for the second click after making the initial order of $18.99.
    I agreed to pay the $18.99, chalking it up to 'my bad' but wanted the $49.99 back for the service I never used, not a product I received, but for a service I did not use. They offered me an extended subscription at no cost, which I rejected as I work out at a gym with a friend in person in my town and simply did not want the subscription for an online coach. I finally told them they could have the money and am cancelling my PayPal account so I am never tempted to do something so stupid again and because PayPal did nothing to help me.

    MadMuscles

    Date: 08/22/2025

    Dear Mike,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    We confirm that we decided to refund the said amount of 49.95 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    We believe that the best solution has been found for you and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    MadMuscles Team

  • Ron p

    Date: 08/12/2025

    The in-depth insights provided by the app allow me to understand my body better.

    MadMuscles

    Date: 08/13/2025

    Dear Ron,
    Thank you for taking the time to submit your feedback through the Better Business Bureau.
    We are glad that we can provide you with the knowledge so that you can truly understand your body and make the best choices for your health. We're happy that this in-depth knowledge is helping you along the way, and we'll continue to improve it
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    MadMuscles Team

  • Logan O

    Date: 08/11/2025

    absolutely horrible! I cancelled my subscription to them that was 4.99$ and a month later they charged me 40$ claiming that I did not cancel even though I have screenshots from their website and and email from them saying that I did in fact cancel but refused to refund me.

    MadMuscles

    Date: 08/13/2025

    Dear Logan,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    Please note that you canceled your subscription after it had already been renewed.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    We confirm that we decided to refund the said amount of 39.99 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    MadMuscles Team

  • Linda W

    Date: 08/08/2025

    NEGATIVE STARS
    If you sign up for the $4.99 intro offer in order to continue on with the app you HAVE to select a nutrition coach BEWARE you are then instantly charged $49.95. Cancelled and reached out to support within seconds and no refund. SCAM!!!!

    MadMuscles

    Date: 08/13/2025

    Dear Linda,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    We adhere to the highest ethical standards and prioritize transparency and trust in all our operations. We do not hide our rules or take any illegal actions that may affect users' experience or the Company's reputation.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    We confirm that we decided to refund the said amount of 49.95 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    MadMuscles Team

  • Latrice H

    Date: 08/08/2025

    I was unaware of two subscriptions and I feel like this is a scam. How you worded this before signing up is very confusing. I didn’t agree to this and I’m requesting a full refund. I have not even used your services . I was ill for a while w I was just notified b my card provider about these unauthorized charges.

    MadMuscles

    Date: 08/13/2025

    Dear Latrice,
    Thank you for taking the time to submit your message through the Better Business Bureau.
    We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
    We adhere to the highest ethical standards and prioritize transparency and trust in all our operations. We do not hide our rules or take any illegal actions that may affect users' experience or the Company's reputation.
    It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
    We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
    We confirm that we decided to refund the said amount of 139.94 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
    We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
    If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help.
    Best regards,
    MadMuscles Team

MadMuscles is NOT a BBB Accredited Business.

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