Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I knowingly submitted $9.99 for a subscription to this business for a monthly service. However, in moving around their website,.I clicked on a coaching button and was charged an additional $49.95 for a service I did NOT know I subscribed to. Additionally, nowhere did it say I would be charged at that moment, nor the amount.When I contacted the business, we went back and forth via email numerous times with them finally saying they will not refund the $49.95. they admitted no fault and we're actually very dismissive about it.This is beyond frustrating and their customer service is lackluster to say the least.

  Business Response

  Date: 07/31/2025

  Dear ****,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  
  We confirm that we decided to refund the said amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at ********************************* We are always here to help.
  
  Best regards,
  MadMuscles Team

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******-*****

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/27/25, I went to the MadMuscles website and chose a trial subscription of $4.99. On their website, you are taken to a section that asks you what other services you may be interested in. After you click on the services that you may be interested in, you are automatically billed for the things that you clicked on. It is very predatory-like. I was charged an additional $29.95 and $49.95 and when I realized what happened, I immediately canceled both of those extra subscriptions on the same day. When I tried to ask for a refund, the support team offered me 3 extra months instead. I have asked for a refund 3 times now.

  Business Response

  Date: 07/30/2025

  Dear *****,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  
  We confirm that we decided to refund the said amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at ********************************* We are always here to help.
  
  Best regards,
  MadMuscles Team

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  By mistake i signed to a trial subscription. However they automatically charged me a months advance which i did not approve of. Ive asked them nicely but they would not refund. I made a mistake by the trial whoch was ***** but i never ever approved of a monthly membership. This is wrong. They stole ***** dollars from me. Its the principal. Can u please help me This was honestly wrong. Thank u ********* ***

  Customer Answer

  Date: 07/23/2025

  Please look into this. **** i said i signed for a trial but never ever gave them access to sign me in. This was a total mistake. Ive teached out to company yet they have blown me off.  I would never ever,i promise u,  sign up for some ridiculous app that tells me what to eat. Im 5'6 and 125lbs. This was a scam. Please believe me. I dont have the money to spend on such a thing. Anyway pleases check this out. Its so unfair. Thank you ********* ard 

  Business Response

  Date: 07/24/2025

  Dear *********,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  
  We confirm that we decided to refund the said amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at ********************************* We are always here to help.
  
  Best regards,
  MadMuscles Team

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ***

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2025 I explored the MadMuscle ad, accepted the "trial invitation" for Tai Chi exercises and authorized payment by my debit card. Once I completed the transaction, the site did not take me to the trial exercises I purchased, but made me traverse through a series of upsells about body building. I decided to cancel and rather than having an obvious option to exit, the site manipulates customers to inadvertently accepting an upsell offer. I disliked the way they set up their site and how they manipulated visitors to and through their site. I cancelled my trial before the expiration date and cancelled the unintended upsell subscription. I requested cancellation from all subscriptions and reversal of my charges which their terms and conditions seem to state. Instead I received an email apologizing for inconveniences and stating my request for refund is "under review." Today, my request is still "under review." I notified my bank of the unauthorized purchases and the unsatisfactory response from the company leading me to believe that maybe, if they have a mind to, maybe they will refund my money. The purchase and receipt come from AMOAPPS Limited. My bank took action and cancelled my debit card.

  Business Response

  Date: 07/17/2025

  Dear ****,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  
  We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. We confirm that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at ********************************* We are always here to help.
  
  Best regards,
  MadMuscles Team

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon downloading the Mad Muscle app I signed up and agreed to a 4 week trial at a $9.99 cost. I entered my card information. I immediately checked my bank account after and noticed an additional charge of $49.99. I never agreed to this. I clicked the support button to reach out about this which is only through an automated email. So I did. An automated email was sent back to me immediately stating to cancel my account and how to do it. So I did. This was withing 10 minutes of signing up. I never once used the service and asked that I just be refunded altogether because I do not support companies with hidden charges. My trust was broken. Every email I received there after was automated. I was never heard and can not believe a company can get away with stealing people's money. My account was canceled at their advice and the only thing ever offered was 3 free days and an I'm sorry but you must have unintentionally agreed to something for the charge. Three free days on a canceled account? This company is a fraud. I can only imagine how many others have been charged these hidden fees.

  Business Response

  Date: 07/16/2025

  Dear *******,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  
  We confirm that we decided to refund the said amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at ********************************* We are always here to help.
  
  Best regards,
  MadMuscles Team

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized payment taken

  Business Response

  Date: 07/16/2025

  Dear *******,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  Please note that the subscription renewal fee of ***** USD was charged at the rate you selected, as the subscription was not canceledit was renewed according to the selected rate plan.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  
  We confirm that we decided to refund the said amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at ********************************* We are always here to help.
  
  Best regards,
  MadMuscles Team

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked by email to have my subscription canceled because I couldnt find a way to cancel it online or through their app and was charged again 3 months later anyways. As of yet I have received no response that they have acknowledged my request. I have only received an email that they have received my email.

  Business Response

  Date: 07/15/2025

  Dear ******,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  
  We confirm that we decided to refund the said amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at ********************************* We are always here to help.
  
  Best regards,
  MadMuscles Team

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business under ********* has continued to charge subscription monthly prices after multiple self subscription cancellations with email confirmations of service / subscription cancellations. Account status dates canceled but still being charged monthly for the last 3 months. Subscription / All Serviced terminated / cancelled when our via email today ( July 10 2025 ) Company ( ********** ) responded with our ai had noticed . Please cancel your self. I have 3 times.

  Business Response

  Date: 07/14/2025

  Dear ***,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  
  Kindly note that after cancelling your subscription, no renewal fees were charged to your account.
  
  We confirm that we decided to refund the said amount of ***** USD in full. Your subscription is successfully canceled. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at ********************************* We are always here to help.
  
  Best regards,
  MadMuscles Team

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This whole program is a scam and should be taken down from the Internet!!!!!! initially you think youre signing up for something cheaper but down the road, youre charged $50 for a subscription that they did not tell you about Shame on them!!!

  Business Response

  Date: 07/11/2025

  Dear ****,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  After carefully analyzing our system, we found that on 17 June 2025, you created an account linked to your email address, so you were charged ***** USD for the MadMuscles introductory plan you selected, no other charges have been recorded on your account. 
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  
  Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges.
  
  If you have any questions or comments, please don't hesitate to reach out at ********************************* We are always here to help.
  
  Best regards,
  MadMuscles Team

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25th 2025 I intended to purchase a $4.99 weekly trial from MadMuscles to try their Tai Chi program. After completing my purchase, there didnt seem to be a way around selecting a big orange button on the screen. I proceeded to do so in the hopes that it would take me to the program Id just purchased. It all happened very fast and quickly became clear that by selecting that button they'd charged me an additional *****! No confirmation required, my ****** was charged on the spot. I immediately requested a refund (for the add-on only). Note: I recently learned that the add-on Id purchased was for their AI coach which I absolutely will not be using.After contacting MadMuscles support immediately via email (no telephone number available to speak to an actual human) and regular contact with their customer service bot with canned responses over the course of six days, their typical response was that they had a high volume of requests, but were working to resolve my problem as quickly as possible. The customer service bot offered me 3 free months instead of a refund, which I promptly declined.The accidental purchase happened just as the company intends. After viewing many reviews identical to mine within the last few days (that date back over a year) it's clear the company does NOT take feedback into account to improve their processes and are completely reliant on accidental purchases to make a profit. Reviews just like mine have been posted to various places including Trust Pilot, Instagram, ****** Playstore, Reddit, and other places I'm sure. The fact that by pressing one single button you could be charged that much without any sort of second confirmation is predatory and a scam.I have escalated my request through ****** and am now conversing with a MadMuscles bot within the ****** app. So far they have again offered me 3 free months and now have sweetened the deal to return 50% of the *****. This company needs to be investigated.

  Business Response

  Date: 07/08/2025

  Dear ******,
  
  Thank you for taking the time to submit your message through the Better Business Bureau.
  
  Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.
  
  It's important to clarify that MadMuscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.
  
  We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.
  
   We confirm that we decided to refund the said amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.
  
  We believe that the best solution has been found for you, and we would sincerely appreciate it if you would mark this matter as satisfactorily resolved if the outcome suits you.
  
  If you have any questions or comments, please don't hesitate to reach out at ********************************* We are always here to help.
  
  Best regards,
  MadMuscles Team