ComplaintsforFullstaq Marketer, LLC

• Initial Complaint

  04/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Signed up for fullstaq marketer (business launch challenge) about a month and a half ago, paid for all the requirements such as a $97 a month payment and a $39 for the Maine part of the event and other payments ect. All the going in knowing it'll be a month till the business even starts, still invested do to how promising the company made it by saying stuff on video, social media, emails, and ect. Promises that this is for everyone even even if for example one never was involved in any business- stamens such as a promising success so long as you follow step By step. Now that's not the case for everyone bec. There are religious people who observe the sabbath, and there Maine idea of what there doing is that so long as you join the zoom meetings and follow up on stuff You Will Succeed, but for some reason they desired to make the once a month meetings on Friday night est. time followed by that sabbath day, followed by Sunday where that's the only day a religious observant person can attain the session ( 1 out of 3 ) and on top of that they any ways have 2 other meetings on Friday, Pacific time ect. And making the est. meeting the latest on Fridays which is totally unfair bec. Religious observant for sure can't make the sabbath day meeting, and it should make no preference to them to make the Friday meetings for est. Time hours before sunset like there doing anyway for there first two meeting just a simple switch from the pacific to eastern time meetings fixes half the problem (because the timing is different the and won't make a difference to them if the meeting starts later for them do to the sabbath unlike est time) the other half is Don't make the 3 day once a month meetings Friday sabbath Sunday either start first Sunday or end the last one on Thursday/ early Friday. It's only right that all get to attend and be apart of the business a specially with an easy fixable problem.

  

  Business response

  05/11/2022

  Business Response /* (1000, 8, 2022/04/25) */ Hello Moe, As a company we stand by our offer for the Business Launch Challenge. We are upfront about the tools needed to attend the challenge and create your funnel. We provided our members with the date of the event and encouraged the members to buy the tools in advance so they are not waiting till the day of the event as it takes time for your domain to propagate. At the event we have step by step instruction manuals that are provided to our attendees and we have breakout sessions for each instruction manual. At the moment we are currently holding the events on weekends as many of our members and attendees work during the Mon-Friday work week and only have flexibility during the weekends. We respect everyone's religious practices and have several members, staff and trainers that take time on Sunday's to practice their religious beliefs. This is why we have our step by step instruction manuals. So our attendees can implement the steps on their own at home independently or in a group session with a trainer during our break out sessions. I am sorry to hear you felt that you were unable to participate due to us holding the event on Sunday. Should you want to attend again or find a solution for how you can get some extra support we would absolutely be willing to support you. Please email us directly and we will connect with you on the next event.

• Initial Complaint

  03/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Great marketing almost 2 hour presentation. Throughout Keala remarked numerous times that the $99 was fully refundable for any reason. Now the step after that was for $39 and he stated clearly that the $39 was not refundable. I paid the $99 on March 3, 2022. Filed all the paperwork they required within 2 days requesting a refund and they continue to ignore my request for the $99 refund. This company should be reviewed by the Nevada State Attorney General and the Nevada State Attorney General. I wonder how many hundreds of people respond positively to their presentation and then start down their marketing rabbit hole, try to stop and at least get the $99 first charge refunded and just get blown off like me. I deserve my refund back. And they can keep the $39 because I am not able to travel to their meeting in Las Vegas.

  

  Business response

  04/07/2022

  Business Response /* (1000, 5, 2022/03/22) */ Hello Peter, Our records indicate that your refund was processed on March 8th, 2022. Our team will be sending you an email with the screen shots attached of your refund. We are glad you enjoyed the Webinar and are saddened to hear you chose not to move forward. As a company we provide all refunds to our members who request and are within their refund period. Your request was processed. Should you have any additional questions around this please reach out to us directly. We wish you the best, and hope you find a program that better suits your needs.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company sells e-mail profiles to scammers and spammers. For example, a well-known spammer and scammer, Keala K****, has terrorized me with spam e-mail trying to scam me. I have blocked his e-mail, I have reported him and still this piece of scum terrorizes me with e-mail.

  

  Business response

  03/02/2022

  Business Response /* (1000, 5, 2022/01/20) */ Hello Eric, Fullstaq Marketer is an educational platform that teaches members how to place ads and build funnels. We do not sell emails, you may have us confused with another company. To be removed from receiving our emails you simply have to unsubscribe. You can find the unsubscribe button at the bottom of our emails. We have received your unsubscribe request and you will not be receiving any further emails or communication from Fullstaq Marketer. Please ensure you do not re-opt in (by providing your email) or you will be giving permission to continue communication. We wish you the best and hope you find a program that works well for you.

• Initial Complaint

  01/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased the Fullstaq Training course on December 23,2021 with the promise that my $99 would be refunded if I decided that the program was not for me, with the 14 day trial. I watched the videos and answered the Accelerator course questions before I met with Bryan on my Intro Call on 12-26-2021. Yet Bryan told me that he did not see my answers, And so I re-entered my answers, three different times, yet my answers never showed up because the website was having technical issues or glitches. Bryan then told me that he will make a note of this to the Fullstaq company. Afterwards he asked me the questions that they wanted me to answer on the website. He then said he wanted me to attend a three day training with my family member, to try to see how they would further assist me in my training which cost more money. Well after that call and watching a few more videos as well as attending a Thursday zoom meeting, I realized I did not want to continue the training. I then wrote an email to cancel the program on Jan 3, 2022, Yet I did not hear back from the company. I then wrote again on Jan 4, 2022 that I am cancelling the training before 14 days and need my $99 back. Yet I still did not hear back from the company. I then called on Jan 5, 2022 and left a message about canceling, but still got no response. I now have waited till today Jan 17, 2022, Yet I still have no response and my $99 have still not been returned. So I am now filing a complaint because they have not returned my money, that they promised to return with the 14 day trial period. I watched the videos, Did the Intro Call and went to a zoom meeting, and determined that I wanted to cancel before the 14 days, As they promise to return your money if you watch the training videos, answer the questions, do the Intro call which shows you gave it a try....Which I did, But they still haven't returned my money, and refuse to respond. So I'm now writing for the $99 to be returned back to my account.

  

  Business response

  03/02/2022

  Business Response /* (1000, 5, 2022/01/20) */ Hello Clareta, Thank you for bringing this to our attention. As a company we typically process all qualified refund request within 1-3 business days. Due to a system error your email request was missed. We have processed your refund, and you should have received the email confirming it's process. We are sorry to hear this program was not the right fit for you, we wish you the best on your next future endeavors.

• Initial Complaint

  12/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I want a refund from the this company I tried to reach out to them and they wouldn't help me.

  

  Business response

  03/02/2022

  Business Response /* (1000, 7, 2022/01/20) */ Hello Daniel, As a company we typically refund all valid refund request within 1-3 business days. Due to a system error your request was missed. We have processed your request and you should have received the email conformation. We greatly apologize for the delay and appreciate you bringing this to our attention as our team is investigating this issue to ensure it doesn't happen again. We provide our members a variety of different levels of support however the training is online and we understand that it may not be the right fit for everyone. We hope you find a program that is better suited for you and wish you the best.

• Initial Complaint

  11/02/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  After being a part of the affiliate marketing training, I cancelled. I have not been involved in this business for several years. Out of the blue, I get an email that an account has been created and my login information for the new account is contained in that email. I respond to that email to say that I am no longer affiliated and that all should have been cancelled. I get another email telling me to go through the refund process. I don't need a refund! I need the assurance that I am out of their system and I will get no more surprise emails saying my account has been created. They seem to be fishing for business, looking to scare people into contacting them or something. Its slimy and makes me afraid they will charge me money for something. I want assurance my name is no longer in their system

  

  Business response

  12/07/2021

  Business Response /* (1000, 8, 2021/11/24) */ Hello Cindy, The email you received was to notify you our website for the training has been updated and moved to a new site. As a previous client who purchased a training, we were providing you access to your training on the new platform. When you said to cancel your account, the automated refund email was triggered by the word cancel. We are happy to remove your access should you not want to have an account on the new site but as a paid client you will always have the ability to email in and ask us to reinstate the account. We are sorry if there was some confusion or misinterpretation. We will be emailing you directly in regards to this matter.

• Initial Complaint

  09/30/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On May/2021 I participated in the Business Challenge weekend. I was excited because of the results I got. I saw honesty and transparency during the event, so I decided to go with the Elite program. I took the funds from my Tax free accounts. I paid $ 998 deposit and the 1st installment of $ 3,900. The coach I was working with made it possible for me to pay in 2 installments. I started the training right away even though I didn't finish paying the 2nd installment. I was committed and focused on the training. After 3 weeks of going through it, I suddenly had a healthy issue that made me stop all my activities, including my job. I contacted my couch to let him know that I wasn't able to continue with the training, as I needed to take care of myself first and requested for a refund. I received $ 998 + $ 1,000 refund. I requested another $ 1,000 refund and on August 27th the coach confirmed it, but I haven't received it yet. I have contacted the coach, but she is not answering my messages.

  

  Business response

  11/24/2021

  Business Response /* (1000, 21, 2021/11/24) */ Hello *****, I have reviewed your case and am very sorry to hear about the health issues you have been experiencing this year. I see you were reaching out to your coach directly in regards to your refund request. Our process for all refunds is to contact *******@fullstaqmaketer.com so we can ensure the team is aware of the request. If you were not properly guided to our ******* team I do apologize. I will be reaching out to you directly in regards to this matter, and I do appreciate your patience. Business Response /* (4000, 24, 2021/11/30) */ Pleae see attached proof of refund Consumer Response /* (2000, 26, 2021/12/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) The Fullstaq's team has been working closely with me to find the best way to refund me the money, they have processed the refund and I have finally received the funds in my account. I'm very grateful for all of your help and *******.

• Initial Complaint

  07/08/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In March I attended the 2.5 day business launch challenge. I pulled a personal loan for the elite program which promises you make $15,000 in you first 90 days or the ceo calls you and personally coaches you to set up your affiliate program to produce the promised amount as long as you took the course and followed the guidance provided my the team coaches. I did just that and ran out of funds to continue to work towards making the promised goal. It is now July and I am in $10,000 of debt that I no longer have the available funds to pay on. Still no call from the CEO and my programs are not operational anymore because of inability to pay bills to keep those programs running. I'm very disappointed in the quality of the courseware as it only guided me to pay more money that I didn't have to promote product ads. I'm out of refund range. And I have no way to recover. I want an apology and I want that personal guidance that was promised or $15000 that was promised.

  

  Business response

  08/04/2021

  Business Response /* (1000, 5, 2021/07/13) */ Hello Luis, We would love to connect with you personally to see where you are at in your Elite journey to provide you with some additional guidance. The Elite Guarantee that is provided to all of our Elite members is a mentorship agreement. We have a thorough process we encourage all of our members to follow to help ensure their success and we agree to provide you with coaching and guidance should you enact the Elite Guarantee and not hit your goal. There are instructions and guidelines around this mentorship agreement. When you purchased your Elite product you received a copy of this agreement and signed an acknowledgement of the mentorship agreement and of the refund policy. We have an extensive high level program and offer our Elite members weekly support and guidance. Please email us directly so we can set up a time to look at your Elite customer journey and provide you with additional guidance to get you back on the right path. If you have followed the steps and guidance we have provided in the Elite Guarantee we will gladly honor the guarantee. As for a request for a refund, you are greatly outside of the refund period and we are unable to provide you with a refund per our policy. Please reach out to us directly so we can work together on your next steps.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩