Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon 

  My apologies for attaching the wrong document.  I have attached my receipt to this communication.  Thank you for your prompt response today.

  Kind Regards 

  *** Brixey 

  ught, and proceeded to my ******** summit training on ******** advertising. As I was nearing completion of my ******** summit, I learned through Zero ***** that my funnel for promoting the Business Launch Challenge wasn't working, (********** was the company I was paying for traffic/leads) I tried to resolve my funnel issues but couldn't so I went to my Elite ************** and there I discovered that the Business Launch Challenge had been eliminated! ****, one of the FullStaq contributors posted this news on the **************. I had to find out on ********. The program I paid for in order to have the ability to earn up to $4400.00 "earn while you learn" was gone. **** stated they would launch an upgraded version in July. I waited. Nothing. Finally in October ***** and *** (from ****************) unveiled their new program which was not anything like the Business Launch Challenge, and I was going to have to pay an additional $3000.00 to be a part of.

  

  Business Response

  Date: 03/06/2025

  Thank you for the opportunity to formally address *** Brixeys dispute regarding her purchase of the Elite Black Program. At Fullstaq Marketer, we are deeply committed to supporting our clients in their entrepreneurial journey, providing them with the training, tools, and resources needed to build and grow their businesses. We take all concerns seriously and want to ensure that every client receives the value they were promised.
  
  *** ****** purchased the Elite Black Program on January 17, 2024, and digitally signed our course agreement, which clearly outlined the product details, access to training, and refund policy. The agreement explicitly states that refunds are not available beyond the designated period. *** ****** submitted her refund request well beyond the eligibility window.
  
  During her time in the program, she actively engaged with our resources but did not complete all of her available training, including higher-level coursework designed to help her maximize results. Her participation includes:
  Elite Black Bootcamp Course: 100% completed
  EB Tutoring Sessions: Five (5) out of twelve (12) tutoring sessions attended
  Funnel Labs: 32% completed
  Traffic Labs: 0% completed
  Conversion Labs: 0% completed
  Masters Labs: 0% completed
  Elite follow-ups at 1 week, 30 days, 60 days, and 90 days
  
  As a company, we continually evolve our offerings to provide the best experience for our clients. In Summer 2024, we transitioned the Business Launch Challenge (BLC) into a structured, self-paced course called the Internet Income Accelerator (IIA). This new format allows clients greater flexibility to build their funnels at their own pace, ensuring they can still achieve the same results within ************************************* the original live event.
  The transition was clearly communicated to our Affiliates in Summer 2024, and the new course and funnel were made available in August 2024. While the format changed, the core "earn while you learn" opportunity remained intact, giving participants the ability to generate commissions by promoting the program.
  As an Elite Member, *** ****** was eligible to earn Class 2 Affiliate commissions, meaning she could earn up to 30% commissions on any Elite sales, which aligns with the $4,440 per sale potential she referenced.
  
  In Summer 2024, we announced that we would no longer be selling the Elite Program; however, we fully honored all commitments to existing Elite members who were still within their one-year fulfillment period.
  This included:
  12 weeks of tutoring
  4 live quarterly summit events (weekly classes)
  Class 2 affiliate commissions
  Access to the ************** Mastermind group
  Additionally, in October 2024, we launched a new weekly mastermind program called Elevate, which provides continued education and support for our Affiliates. Elite members, including *** ******, were given the opportunity to earn 30% commissions on this new product as well.
  
  We recognize that transitions can sometimes be challenging, which is why we have actively attempted to connect with *** ****** on multiple occasions to address her concerns and find a resolution:
  October 11, 2024 Our Affiliate Manager spoke with *** ****** and explained the transition. She expressed frustration, and we offered to walk her through available options, including continued affiliate opportunities. She declined assistance and stated she would seek other means to recover her money.
  November 8, 2024 Our Affiliate Manager made a follow-up call, left a voicemail, and sent a scheduling link. *** ****** did not  book a scheduled appointment.
  December 20, 2024 We sent another email reiterating our willingness to assist. The email included a scheduling link for a direct conversation, but *** ****** has not engaged with our team since.
  
  *** Brixeys refund request falls outside of the agreed refund period, and she has continued access to all the training, support, and affiliate opportunities originally promised to her at the time of purchase. We have made multiple good-faith efforts to assist her, clarify her concerns, and explore solutions, but she has chosen not to engage with our team.
  Given that she signed our course agreement, participated in multiple aspects of the program, and still has full access to the promised resources, we respectfully request that this dispute be closed.
  
  We remain open to assisting *** ****** should she choose to engage in a productive conversation.
  
  

  Customer Answer

  Date: 03/18/2025

  Good morning.  Sorry for the delay in my response. 

  What this entire matter is about is this:  Fullstaq Marketing sold me a program,  the Business Launch Challenge for *********. In Less than 6 months they completely did away with that program.  Then launched a new program,  5 months later, called Elevate which is Nothing like what I purchased.  Then Fullstag wanted $3000.00 dollars more for me to be a part of Elevate. 

  Yes I missed the 2 week deadline for a refund because I was happy with the Business Launch Challenge.

  Everything I paid for was canceled by Fullstaq.  I even purchased Artifice which provided me with pre-written emails to help me promote the Business Launch Challenge for $999.00 and within weeks,  literally weeks with the Business Launch Challenge gone, I had no use for it. 

  This is about bad Business,  taking people's hard earned money for something then telling them that something is no longer available but you can pay more money to be a part of a different something.  Do you think that something is going to be around in 6 months? Do you really think a person trusts a business that does this? The person Fullstaq chose to lead Elevate is *** from **************** who wouldn't refund my $570.00 I paid for extra traffic to my BLC funnel which he didn't do because the funnel was taken away by Fullstaq! Does anyone honestly believe this is good Business? I am 65 years old, this money for me is essential.  

  I am requesting a refund! 

  Thank you

  *** Brixey 

   

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 22972119
  
  I am rejecting this response because: 

   

  Good morning.  Sorry for the delay in my response. 

  What this entire matter is about is this:  Fullstaq Marketing sold me a program,  the Business Launch Challenge for *********. In Less than 6 months they completely did away with that program.  Then launched a new program,  5 months later, called Elevate which is Nothing like what I purchased.  Then Fullstag wanted $3000.00 dollars more for me to be a part of Elevate. 

  Yes I missed the 2 week deadline for a refund because I was happy with the Business Launch Challenge.

  Everything I paid for was canceled by Fullstaq.  I even purchased Artifice which provided me with pre-written emails to help me promote the Business Launch Challenge for $999.00 and within weeks,  literally weeks with the Business Launch Challenge gone, I had no use for it. 

  This is about bad Business,  taking people's hard earned money for something then telling them that something is no longer available but you can pay more money to be a part of a different something.  Do you think that something is going to be around in 6 months? Do you really think a person trusts a business that does this? The person Fullstaq chose to lead Elevate is *** from **************** who wouldn't refund my $570.00 I paid for extra traffic to my BLC funnel which he didn't do because the funnel was taken away by Fullstaq! Does anyone honestly believe this is good Business? I am 65 years old, this money for me is essential.  

  I am requesting a refund! 

  Thank you

  *** Brixey 

  
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 03/31/2025

  Dear Ms. ******************* you for your response and for taking the time to share your continued concerns with us. We want to assure you that we have carefully reviewed your case and have done our best to clarify the details surrounding your experience with the Elite Black Program. We understand that this transition may have caused some frustration, and we appreciate the opportunity to address this matter directly with you.

  We would like to reiterate some key points to ensure there is no misunderstanding regarding the status of the program and your ongoing access:
  Its important to clarify that the Elite Black Program you purchased has not been discontinued or canceled. While we announced in Summer 2024 that we would no longer be selling the Elite Program to new members, all existing Elite Members including yourself have retained full access to the programs benefits and resources.
  You still have access to everything outlined in your original purchase agreement, including:
  Full access to the Elite training modules and resources.
  Your Class 2 affiliate status allowing you to earn 30% commissions on sales.
  Your 12 weeks of tutoring and structured support.
  Your place in the ******************************* for networking and guidance.
  Participation in the live summit events and ongoing affiliate training.
  Nothing you paid for has been removed or restricted. The transition was simply a shift in how we deliver the program to new clients not a cancellation of the resources you purchased and currently have access to.

  We communicated the transition from the Business Launch Challenge (BLC) to the Internet Income Accelerator (IIA) with all affiliates in Summer 2024. The *** was designed to provide greater flexibility by allowing you to build and launch your funnel at your own pace while maintaining the same earning potential through commissions.

  You were not left without a path to success. The transition was intended to improve the experience by giving you more control over your schedule and the ability to build your business on your own terms.
  We understand that you were frustrated by the introduction of the Elevate program in October 2024. To be absolutely clear:
  Elevate is optional and was introduced as an additional resource for affiliates looking to deepen their training and receive more advanced support.
  Your existing affiliate status and earning potential were not affected by this new offering.

  You were not required to purchase Elevate to maintain your Class 2 affiliate status or commission structure.
  We want to be fully transparent that your refund request falls well outside the refund window outlined in the agreement you signed on January 17, 2024. The refund policy was clearly stated at the time of purchase, and you agreed to those terms when you enrolled.
  While we understand your frustration, we must honor the terms of the agreement consistently across all clients. The program remains fully accessible to you, and the resources you purchased have not been taken away or restricted.

  Our goal is not to minimize your concerns we genuinely want to work with you to ensure you feel supported and confident in the value you have access to. Our team has reached out to you multiple times to discuss this matter directly:
  October 11, 2024 ***** explained the transition and offered assistance with affiliate opportunities and resources.
  November 8, 2024 We followed up with a call and a scheduling link, but we did not receive a response.
  December 20, 2024 We made another attempt to connect with you via email, including a link to schedule a call, but have not heard back.
  We are more than willing to have a direct conversation with you to discuss how we can best support you moving forward. We remain confident that the training and affiliate opportunities available to you are valuable and can help you succeed.

  Please consider reaching out to us directly at ********************************** so we can have you schedule a call with our team .
  We would love to  help you make the most of the resources and opportunities available to you. We hope you will take this opportunity to reconnect with us so we can work toward a resolution together.
  Thank you for your time and consideration.

  Sincerely,
  The Fullstaq Marketer Team 
  

  
  

  Customer Answer

  Date: 04/12/2025

   
  Complaint: 22972119
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** ******

  Customer Answer

  Date: 04/17/2025

  Thank you for allowing me to respond.  I am not satisfied with the company's last response. 

  This is a matter of a bait and switch program. I intend to pursue this matter but was hoping it could be resolved here with the Better Business Bureau. 

  Fullstaq Marketing never reached out to me regarding any of this. They are dishonest and deceptive.  

  Again,  I appreciate the efforts of the Better Business Bureau. I hope to enlighten others so they do not fall prey to this company. 

  Thank you 

   

   

  

  Business Response

  Date: 04/28/2025

  
  We appreciate the opportunity to respond to the above complaint. Our program has always been clearly presented as an educational platform, requiring client effort and active participation to achieve results. At no time did we promise guaranteed earnings or outcomes without work.

  Ms. ****** signed and acknowledged our course agreement, which outlined the program structure, refund policy, and fulfillment terms. Upon enrollment, she was granted full access to the training, resources, and affiliate opportunities promised. No services she paid for were removed, and all transitions were communicated transparently.

  Multiple documented attempts were made by our team to address her concerns. The claim of a "bait and switch" is inaccurate, and we fulfilled all obligations outlined in her agreement.
  While we regret that Ms. ****** is dissatisfied, Fullstaq Marketer has acted in good faith throughout, and we consider this matter closed.
  Thank you for your time and consideration.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 22972119
  
  I am rejecting this response because:  I paid ********* to promote the Business Launch Challenge in January of 2024. In less than 6 months FullStaq dissolved the Business Launch Challenge. The Business Launch Challenge was replaced with Uplevel which is nothing like what I purchased. I would have never purchased Uplevel.

  FullStaq took my money, then dissolved the program I bought. Therefore, I am requesting a refund.

  FullStaq is a dishonest company and they have zero respect for their customers and the money people entrust them with.  No one from FullStaq has Ever reached out to me regarding the dissolvement of the Business Launch Challenge.  

  Again, a full refund is what I,'m requesting or I will pursue this beyond the Better Business Bureau. 

   

  Sincerely,
  
  *** ******

  

  Business Response

  Date: 05/23/2025

  Dear Better Business Bureau,
  Thank you again for the opportunity to respond.
  We would like to respectfully clarify several factual inaccuracies in Ms. ******* most recent rebuttal and restate our position based on the agreement, program delivery, and client status.
  Ms. ****** enrolled in the Elite Black Program on January 17, 2024, and signed a digital course agreement that outlined the program structure, affiliate opportunities, and refund policy. She was granted full access to all promised training, live tutoring, and community support resources.
  While Ms. ****** states that the Business Launch Challenge (***) was replaced with "Uplevel," this is inaccurate. The *** transitioned into the Internet Income Accelerator (IIA) a structured, self-paced course that still allows clients to build their marketing funnels and promote the challenge model with flexibility. This product continues to be live and commissionable.
  As a purchaser of the Elite Black program, Ms. ****** was classified as a Class 2 Affiliate, which makes her eligible to earn up to 30% commissions on any Back-End Sale (BES). That includes *** products like IIA and Elevate, which remain available for promotion and commission opportunities. Our affiliate policies and commission structure are publicly documented at: ***************************************************************************** ***********************************************************************
  As a business, Fullstaq Marketer reserves the right to make adjustments to product offerings and marketing models as needed. However, we have never revoked access to paid program components, nor denied commission eligibility to any member in good standing. Ms. ******** access and affiliate status remain intact.
  We also want to reaffirm that our company provides all clients with a Product Agreement and policy disclosure upon purchase. This agreement outlines what the member is receiving, the scope of the offer, and refund terms. We are transparent about our pricing, structure, and affiliate systems.
  We understand the Elite program represents a significant investment, and we deliver that program with care and clarity. Ms. ****** was provided full access, detailed training, and affiliate eligibility. However, we are unable to support her success or income goals if the training and resources are not used. Our team cannot deliver results in lieu of participation.
  While we understand her disappointment, her refund request falls far outside our 14-day policy, and all promised resources and access have been provided. For these reasons, we will not be issuing a refund and consider the matter closed.

• Initial Complaint

  Date:04/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was pressured into making a deposit of $998 on a program that I was not able to do. I was assured I would be refunded if I changed my mind .I never started the program nor received materials from them.

  

  Business Response

  Date: 05/08/2024

   

  Hello ******, 
  
  On December 29, 2023 you signed and acknowledged your Elite application and put a deposit down in the amount of $998.00. Fullstaq Marketer has a 14 day refund policy which we whole heartdely stanby. 
  
  In your application we provide the refund policy for you to acknowledge and be aware of that any payments outside of the 14 days are non refundable and that should you not be able to keep your commitment to going Elite that you would keep ************ in exchange for your application fee. 
  
  Your access to ************ was provided to you on December 29th, 2023 once your payment and application were signed. 
  
  I have provided supporting documentation below, which you are welcome to review. As a company we would have been happy to process your request had it come in within the 14 day time period. 
  
  Your request came in 60 days after your initial purchase. Like any other company we have to have policies in place around refunds as we have Affiliate fees and resources we pay out each month for all members. 
  
  
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 11/2023. i talked to a senior advisor name *** from fullstaq marketer regarding elite mastermind program. he told me application fee is $998 and monthly subscription is $49 a month.I can use the program as long as i am sign up for monthly. He did not explain to me about 12 month contract. I did reach out to support center multiple times to cancel my monthly subscription. each time, they said someone will contact me shortly. it's been three days. I have not hear anything from them.I did sign the application not knowing that there is 12 month requirement.I would like to know if there is cancellation fee? Is there way i can prepay for the remainder of the 12 months to cancel my monthly subscription. I want to cancel my monthly with a cancellation document saying that there will be no hidden charges after the cancellation.

  

  Business Response

  Date: 03/12/2024

  Hello *****, 
  
  My team will be reaching out to you in regards to your complaint. The $998 Elite Deposit you put down was towards your Elite Program, and from further reviewing your account it looks like you were making payments towards your Elite program but did not reach your commitment. 
  
  The 12 months being fulfilled is stated on your Elite Application, I have submitted it here for your reference. 
  
  The team provided access to the beginning courses so you could continue to master some of the training while you worked to complete your *************. 
  
  I am providing the screenshots of our teams correspondence as we did reply back to you within 24 hours of receiving your email and you have not been charged additionally for any payments once you emailed in requesting to cancel your payments. 
  
  The payment plan you were on has been voided as a courtesy and you will not receive any additional charges. 

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. ******* is working with me directly, I acknowledge that the 12 weeks of tutoring was not completed in person and course work was not completed, refund policy was disclosed to me.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/02/2023

  This complaint has been received and we are working directly with **************** to assist in finding a resolution.
  
  I have provided documentation to show that the refund policy was provided, signed and acknowledged. I have attached the screen shots of ******************** training that has not been completed. He has acknowledged that the training provided was not completed and we will be providing an update on this case shortly. 
  

  

  Business Response

  Date: 12/02/2023

  This complaint has been received and we are working directly with **************** to assist in finding a resolution.
  
  I have provided documentation to show that the refund policy was provided, signed and acknowledged. I have attached the screen shots of ******************** training that has not been completed. He has acknowledged that the training provided was not completed and we will be providing an update on this case shortly. 

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fullstaq contacted me via email and wanted me to schedule a call time.   I selected 3PM Nov 1st.   This was apparently a web call, so they sent me a link saying your call is scheduled in 24 hours.  I then recieved another stating call starts in 1 hour, and then a 3rd email stating call starts in 10 minutes.   Well I was on the call 5 minutes before hand and stayed on until 3:05 and nobody ever joined the call.   It's the same thing with them all the time.   Its about a refund on a money back guarantee,  and they will not cooperate.

  Of course I emailed them, letting them know that I appreciate them wasting my time,  and that it was obvious their time was more valuable than mine.   

   

  I sent them 2 attachments of the receipts that need refunded as well.   But surprising enough, they haven't responded.    

  

  Business Response

  Date: 11/07/2023

  Hello ****, 
  
  Our team has been working to get in contact with you but it seems like you are unavailable.
  
  Our Marketing team typically sends out 2 emails per day. If you had just signed up for the Business Launch Challenge and purchased your tools you may have been receiving several emails per day from the different marketing teams the tools (Bluehost, ************, and Getresposne) are associated with. It's important to note that these tools are separate companies from Fullstaq Marketer and we are unable to control the volume of emails being sent by other companies. 
  
   I will be happy to provide this feedback to our team as we optimize our event and factor in the tools we use for the BLC's.
  
  As for your refund request,  our policy can be found on our website and the details around refunds are also available on our checkout pages. 
  
  To request a refund you need to email our support department directly at *********************************** In reviewing your account there were no refund request submitted to our support team, however I did find an email reply you sent to our automated emails around your Business Breakthrough Appointment. 
  
  Please see the screenshot attached. 
  
  The team has processed your refund and we would like to connect with you to provide you with a credit around your tools as a courtesy. Please contact us directly at ********************************** 

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20778235
  
  I am rejecting this response because: I have purchased leads, and had partial registrants for the Business Launch Challenge Weekends in the past year. I had one registrant that I received a commission fro.  I have not made $200 from the business but I was spending a lot more.. 
  
  Sincerely,
  
  *********************************

   

  Referral Partner Ledger for "******** *******************************"
  - 
  Commissions Earned For Date Range (11/1/2022 - 11/3/2023)
  Inv# Date Contact SoldBy Item Amount
  #****** 3/6/2023 ************************* ********************************* Fullstaq Accelerator $99 $100.00
  #****** 4/14/2023 ********************************* ********************************* The Business Launch Challenge $100.00
  TOTAL $200.00
  
  
  Clawbacks For Date Range (11/1/2022 - 11/3/2023)
  
  Inv# Date Contact SoldBy Item Amount
  No results to display.
  TOTAL $0.00
  
  
  Payments Made For Date Range (11/1/2022 - 11/3/2023)
  
  Edit Date Type Note Amount
  N/A 3/31/2023 Paypal Payout Mar 1 - 15 Comm's $200.00
  N/A 4/28/2023 Paypal Payout Apr 1 - 15 Comms $100.00
  TOTAL $300.00
  
  
  SUMMARY FOR DATE RANGE (11/1/2022 - 11/3/2023)
  Commissions Earned: $200.00
  Clawbacks: $0.00
  Total Payments: $300.00
  Referral Partner Balance: -$100.00
  
  
  AFFILIATE TOTALS AS OF 11/3/2023
  Total Commissions Earned: $750.00
  Total Clawbacks: -$90.00
  Total Payments: $660.00
  Referral Partner Balance: $0.00

  years, and $2000 for 2 years of get response.com and $1800 for 3 years of *************.com. And I am still paying the loan I had to get in order to become an elite member with fullstaqmarketer.com. The loan to pay for this service was $5036.Now they have more tutorials, on a new elite level, for me to buy to help my success. I will not buy. This opportunity is valid. But it does not work for everyone like they lead you to believe. I believed everything, from the first ad on youtube.com to the emails sent to me with links to more videos. I do not believe now that anyone can succeed with their services, like they told me multiple times. If you do not have the money to spend on this outside of your normal spending then you should probably pass on this.. Overall I have been very disappointed.

  

  Business Response

  Date: 10/27/2023

  Hello Can you confirm if this complaint is valid based on the time of purchase? I was told that service experiences from 2 years or more are not valid and this client purchased in July of 2021. 
  
  She has not been engaged within out community and is pursuing a refund outside of our 14 day refund policy. 

  
  I have provided documentation of her last purchases with us around her Elite Digital course for 2021. 
  

  

  Business Response

  Date: 10/30/2023

   

   

  There has been no marketplace interactions within the last 12 months for the above consumer. 

  

  Business Response

  Date: 11/17/2023

  Hello Victoria,
  
  Our team has been working to reach out to you so we can personally address your complaint and see what we can do to help find a resolution.Fullstaq Marketer is an educational platform that provides our members with the resources to be successful marketers.
  
  We standby our promises and commitments to our members and us a company we review our members feedback and surveys to continuously find additional opportunities to support our members.
  
  When you started in 2021, we offered 4 weeks of tutoring for our Elite members. If you have been a part of Fullstaq over the this last year, then you likely have heard that we have 12 weeks of tutoring now provided to all of our Elite members and ongoing ******************************************************************** the C4 frame work (Conquer the mind, capture the lead, copywriting and conversions).
  
  In addition to the 12 weeks of tutoring and ongoing training, we have monthly check ins available for our Elite members with our Concierge team.
  
  I would like to personally speak to you around the cost you paid for your tools as the claims of spending thousands on tools seems very high and inaccurate.There are costs associated when operating any business whether it be an online business or a brick and mortar business.The tools required to build and operate your funnel are not owned by Fullstaq Marketer but we do factor in the monthly cost of the tools and recommend to our members that they select the basic packages for the tools.
  
  Get response is $19 a month and ************ is $97 a month, these companies do offer higher plans but that is not what we recommend. This can be reviewed on the Thank You Page after you purchase your seat for the Business Launch Challenge.We have a great program, and have several resources to support our Elite members. We have team members on staff who are dedicated to just opting into our members funnels to provide feedback and guidance.
  
  The support is here but it is necessary to reach out for it. I would love to have a team member personally work with you and have you complete the 12 week tutoring program and register for the Quarterly Summit events.We have an excellent class currently happening around Mindset and ****************.
  
  In addition to the tutoring and summit classes you still have core training that has not been completed. Please reach out to us, so we can schedule a call with you and have one of our funnel engineers work with you to get an action plan in place.
  
  We are here to help support you. 

   

   

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a call today from *********************, customer strength manager, she made an offer to settle and I would like to thank BBB for your assistant with this matter and I now withdraw my request to Arbitrate. Thank You and *********************.cy only being 14 days, he wanted to ensure I secured funding by 8/18/23.After I could not secure a business loan, I reached back out to ***** informing him that I could not move forward with the program and I requested a refund of my $2900 down payment. I believe it was 8/17/23 that I requested a refund of my down payment. No response, I have emailed FullStaq Marketer. They set up a call 8/23/23 and informed me that they had to elevate my concern to upper management and that I should hear something back in 5 days. No response again. On 8/31/23 I sent another email to there customer service refund department, I received a response on 9/4/23 stating a 14 day refund policy but they want to set up another call for me to see if they are able to refund me. They are able to refund me, I haven't used any Elite exclusive training and they misrepresented themselves by providing me an option of making a down payment with the intension of qualifying for a business line of credit to pay the rest.

  

  Business Response

  Date: 09/06/2023

  Hello ******,

  Our Advisor team is there to assess your Business goals. As you expressed interest in the Elite program but did not have the ability to join the Elite program at that time he suggested you start with the $2,900 Master Staq program. This program provides you with the digital courses so you can work through the training and start mastering how to become a digital marketer. 

  
  Like any other company we do have a refund policy. This is stated on our website, and on our checkout pages.

  
  In addition we provide our members with their Digital Course Agreement. Which outlines what they are *********** and what our companys policies are.
  
  This was provided to you on 7/24/2023 and you signed that you acknowledged the Digital Course Agreement on 07/24/2023.
  
  While we understand you may be upset to learn that you requested outside of the refund policy, everything was outlined and disclosed to you at the time of purchase.
  
  Our company refund policy is 14 days as we are an *************************** and our Affiliates are paid out on the 14th day.
  
  Although you may not have used all of the product, your Affiliate who referred you has been paid out and it would be unethical for us to remove their commission. 

  
  We had requested for you to book a call with me directly so we could see if your request that came outside of the refund window warranted an exception. I will be reaching out to you in regards to your complaint and I am providing the screen shots of your signed Digital Course Agreement, our refund policy, and the 14 day refund policy that was stated at the time of purchase. 
  
  

  
  

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20558748
  
  I am rejecting this response because everyone has a policy and set of guidelines that they follow. This is why they have managers in place to make the necessary decision when you have an extenuating circumstances such as these. Why did they lead me alone thinking that I had an option of still getting a refund by continuing to schedule a call to inquire about the refund. Why did they escalate this to upper management? It isn't unethical to inform your associate that the deal did not go through and we will deduct this amount from your next commission until we recovered our losses. This is how well established business operates and an even better business would not even penalize the associates because in the name of service, customer service they would have a bad debt fund the would handle situations like this.  It appears this business is only about money and no customer service; they might as well have only BOTs working for them because they have no compassion or empathy. I would like to take this to Arbitration, it seems like all they do is quote policies and procedures no human element to consider circumstances.  If they only had a 14 day return policy and how could offer double or triple your money back guarantee after 90 days?  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20229577
  
  Yes. I received my refund but the only reason you finally refunded me, was after I stated I would contact my bank and file a complaint with the BBB.  I had to literally FIGHT with you to get refunded during extenuating circumstance to which you showed just how money matters and people don't.  I am not removing the complaint as it is truth and others need to know how your company works. 
  
  Sincerely,
  
  ******************************* and that I am unable to follow any of the steps, purchase any of the items required, or sit at a computer for 20 hours over 2.5 days to attend a course that is useless to me when my husband's life and health are much more important and we have doctors visits and therapies to attend. I further explained I am not at liberty to make any plans until my husband is well. They clearly do not care and have no sympathy or empathy towards our situation. It is ridiculous that I have to beg for my money back under these extenuating circumstances and have to fight for something when I have not, and do not intend to waste their time with providing training I can do nothing with. I just want my money back.

  

  Business Response

  Date: 07/07/2023

  Hello *******, 
  
  We hope your husband and family has a speedy recovery from his accident. 
  
  You were refunded for both products that you had previously purchased on 6/23/23. 
  
  I have attached the email communication where we expressed you had received your refund and your acknowledgment of the refunds. 
  
  This BBB complaint was made after we confirmed your refund.  We kindly ask you to remove this complaint as we already achieved the result you desired.
  
   We wish you the best along your journey to success.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $15k for the course which I have been learning a lot. I don't regret it but I have been working HARD, taking time off work, paying thousands on traffic and ******** ads (Money that I don't have) for someone else to get credit for MY SALE!!! Those clients are $200 each with a potential of $4,400 EACH! I'M TRYING HARD TO MAKE A LIVING HERE. Going to bed late, waking up super early to make this happen. I MADE THE ***** PITCH, I TALKED TO THEM!!! I TOOK TIME FROM MY SACRED TIME TO TALK TO MY CLIENTS AND DON'T GET MY COMMISSION FOR IT???!!! REALLY!!!???

  

  Business Response

  Date: 05/02/2023

  Hello *******, 

  Thank you for taking the time to speak with me around the 1st click attribution rule we have with our *********s. As we discussed the 2 leads you were working with were not attributed to you, so it's important that you check your leads list when reaching out to prospects. 

  As an **************************** it's imperative that we provide our *********s with guidelines around their leads to ensure the sales are being attributed properly. 
  

  My team is setting up a call with you to provide you with some additional guidance so you can ensure you are only reaching out to your leads.

  As ***** shared in her last email the new ********* center has some great updates that you and our other affiliates will love! I appreciate you working with ** directly to provide you with the best experience. 

   

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Once information corrected Fullstaq did promptly refund money as requested.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 04/13/2023

  Hello ***********,
  
  My team was in correspondence with you around your refund request which took place on April 3rd, 2023 and notified you the following business day that they received an error when processing your card due to your cc being expired. 
  
  My Support team managed the refund and updated your card within 72 hours from the time you provided the updated information. As a company we honor all of our refund request within the 14 day time refund period. We work to ensure these are managed within a 1-3 day time frame. 
  
  There was a slight delay as we had to escalate your refund to our accounting team to update the card information on file. 
  
  You were emailed and sent a screen shot of your refund processed on the 6th, the same day you submitted this complaint. I am providing the chain of correspondences between you and my support team to show that our company was in direct correspondence with you around this matter. 
  
  Fullstaq Marketer is upfront with our members that in order to operate a funnel you must have the tools to build and keep the funnel operating. 
  
  We do not own the tools they are separate entities and not owned by Fullstaq Marketer. 
  
  Should you need a refund for your tools our team provided you with guidance on how to do so. 
  
  As our team worked to provide you with a refund within 24 hours from the time of your request but was unable to do so due to your card being expired we would appreciate you resolving this complaint. 
  
  We wish you the best on your next endeavor.