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Business Profile

Incorporation

Incorp Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Incorp Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We, *** ***** County Pets Alive, a Texas nonprofit 501(c)(3), hired Incorp as our registered agent in 2017. However, in 2019, our entity was forfeited by the state. Therefore giving the contract no consideration for us any longer and according to their contract, this dissolution would have dissolved the contract. Despite this, Incorp continued to charge us registered agent fees. In 2023, we reinstated the nonprofit and provided Incorp with proof that our registered agent was changed, which should have allowed us to cancel our contract with them again. However, they refuse to stop charging us and do not adhere to the terms of their own contract.According to the Incorp contract for discontinuing services, cancellation conditions include that the business must be judicially or administratively dissolved, withdrawn, canceled, or otherwise terminated in that jurisdiction. Incorp issued us the Texas Notice of Forfeiture of Registration on February 1, 2019, but they continue to charge us every year for services that we no longer receive. They are holding us to a contract that lacks consideration on our part and are attempting to force us into a contract from which we have withdrawn twice: first, involuntarily, and second, voluntarily. At this point, I feel as though I am trapped in a contract that has been canceled since 2019. On top of that they sent us fraudulent bills, as if they were being our registered agent when in fact the nonprofit was dissolved by their own documents that they sent to us. I request the cancellation of all debts, which we believe should never have been charged to us because the contract no longer had value or consideration for our nonprofit, and I ask that they delete our account and stop all future charges. We should not be forced into a contract ever.

      Business Response

      Date: 02/20/2025

      Left a voicemail at the number provided to discuss a resolution to the posted complaint. 

      Business Response

      Date: 02/20/2025

      After our conversation with the client, we are closing out this account in its entirety. No further communications will take place with this account. 

      Customer Answer

      Date: 02/20/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *********

    • Initial Complaint

      Date:01/30/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed for an *** years ago and never went into business. Incorp was my registered agent. Fast forward to two years ago I finally decided to dissolve/terminate the *** properly rather than let it be abandoned. I had a past due balance with incorp which i paid but they continue to insist they are my registered agent despite evidence to the contrary with the secretary of state along with the fact its been terminated. I simply want them to cancel my debt and services and stop bothering me. I no longer live in the country and debt collection is a silly waste of time for all of us.

      Business Response

      Date: 01/31/2025

      I have reviewed the previous clients complaint and have zeroed out any balance on the account and have also closed it out, We appreciate  the previous clients business. Thank you . 

    • Initial Complaint

      Date:10/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My previous company ****************************** used Incorp Services as our registered agent. On 07/14/2023, it was involuntarily dissolved by the IL secretary of state. However, Incorp continued to charge our credit card on file for 12/01/2023-11/30/2024 (invoice #: *******). I called to cancel the service but they refused citing some absurd reasons. Today I received another invoice (#*******) for 12/01/2024-11/30/2025. I am totally speechless!

      Business Response

      Date: 10/15/2024

      I have reviewed the account, and see the signed terms of use agreement dated 12-31-2019 states that the business entity must be voluntarily dissolved with the state, so that registered agent services can be removed. According to the state of Illinois, the *** was Involuntarily dissolved, thus, InCorp Services remains listed as the registered agent for this business entity. I will attempt to work with the client to reach an amicable resolution. 

    • Initial Complaint

      Date:10/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Submission to ************************************ ]Company Information:Company Name: Incorp Website: ********************************************* Amount: $99 Charge Date: October 2, 2024 Complaint Details:I am writing to file a complaint against the website *************************************** regarding an unauthorized charge of $99 that was made to my credit card on October 2, 2024. I did not authorize this charge, and despite multiple attempts to contact the company for a refund, my requests have been ignored.The lack of communication and resolution from Incorp has caused me significant frustration. I believe this charge is illegal and constitutes a violation of consumer rights.I request that the ************************************ investigate this matter and assist me in recovering my funds.Thank you for your attention to this issue.

      Business Response

      Date: 10/07/2024

      Hello, do you have an account number so that I can look it up and review your concerns ? 

      Customer Answer

      Date: 10/07/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** **** ********

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have placed two calls to this company to cancel my account. They neglect to respond. This company is just out to get your money, they are not a reputable corporation.

      Business Response

      Date: 08/26/2024

      Hello ****************, what is the name of the business entity that you are referring to so that I can look this up with the respective state that it is registered in and see if it has been formally dissolved ? 

      Thank you.

    • Initial Complaint

      Date:03/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used INcorp for their services and they will not cancel my account. They charged me to cancel the account last year but keep telling me that I can't cancel for some reason or another. I have not done business in the state that they are charging me for, for at least 5 years but they will not cancel.My account # is ******

      Business Response

      Date: 03/08/2024

      Call to the client to discuss her complaint and to hopefully work to an amicable resolution . I had to leave a v-m requesting a call back 

    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incorp was failed to cancel all our services, and continues to charge despite being told to stop. They have convoluted the process of canceling and ignored email telling them to stop all charges. I am demanding they stop charging my credit card, and refund the recent charges which were not authorized.

      Business Response

      Date: 01/25/2024

      Hello ******, do you have an account number I can reference in my research of your complaint ? 

      Customer Answer

      Date: 02/01/2024

       
      Complaint: 21198183

      Hi-

      I do not have an account, but the company I worked for did/does and my credit card was charged.  Below is information which I hope will help you locate these charges.

      Company Name: Prime Asset LLC (DBA, **********************)
      my old company email: ********************************
      My Amex was charged $544.00 on 12/29/23, for the card ending in 72004.  

      Feel free to call or email me if you need additional information. ************ and *************************.

      Obviously, I'm revoking any alleged authorization to charge my credit card for anything. 

      Sincerely,

      *************************

      Business Response

      Date: 02/05/2024

      I placed a call to the number provided above, the call went to a voice mail. I left a message requesting a call back to discuss the complaint. 

    • Initial Complaint

      Date:11/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had utilized Incorp from 2017-2021 for the entity filing for Virginia and ********************. July 24, 2021 I initiated cancellation of their services through their online portal. When notification was sent to me that I needed to pay the annual fee I call Incorp and spoke with ****** who walked me through the cancellation process. Claiming I had missed part of the cancellation process. In December 2021, I was again contacted relating to the issue. I spoke with *** who assured me that the cancellation was now complete and I would not hear from them again. Today, 20 Nov 2023, I received a call from a collection agency stating I owed funds in excess of $700 for filings in 2021, 2022, 2023. I cancelled their services. The credit they had on file expired so I was not charged. But I do not owe Incorp anything. I have attempted to cancel with them multiple times, but it is clear that their system does not allow an individual to cancel their services. My operations ceased on June 30, 2021 and all of my business dealing were finalized by 31 July 2021. And now they are demanding payment. Until today I had not reviewed the gmail account for MakeBlooms since January 18, 2022.

      Business Response

      Date: 11/27/2023

      We will review this complaint and respond to the client shortly 

    • Initial Complaint

      Date:11/18/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a nonprofit organization, striving with so many difficulties like funding etc, we have been dealing with additional interesting struggle with InCorp.We do not know what else to do to tell InCorp charging us for the services they do not provide and cancel the contract we do not want since last year. Although we made it very clear in written and verbal communications that we do not want the services for the branches already closed, InCorp keep charging us and even give our nonprofit to collection agency to get few hundred dollars they do not deserve.It must be very clear to all why nonprofits can not survive to do more good to people.I will keep you updated here about the issue and the solutions offered.I hope sharing our disappointing experience in this platform will be helpful to solve our issue and guidance for prospective costumers of InCorp Services.

      Business Response

      Date: 11/20/2023

      It appears according to the accounts notes, the client was notified both on July 7 2023 as well as on July 10 2023 that the business entity in question for the ***************** needs to be withdrawn, which InCorp Services provided detail instructions as to how this needed to be completed. To this day, that is still not done, thus leaving InCorp Services listed on the Secretary of State as the active agent for the business entity in question, thus the existing invoice. The signed terms of use document explains in detail how the business entity needs to withdraw from the registered state which in turn would remove InCorp Services as the providing party. This has not been completed at this time. InCorp will attempt to work with the complaining party to try to get to an amicable resolution to this situation 

      Customer Answer

      Date: 11/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, 

      I WILL WAIT FOR THE BUSINESS TO CONTACT ME AND SHOW THEIR AMICABLE SOLUTION OFFER.

      Sincerely,

      Niagara Foundation

      Business Response

      Date: 11/20/2023

      The client needs to withdraw from the State they are registered in as stated in the signed terms of use . When that is complete, we will work to a resolution. The client has been informed multiple times . 

      Business Response

      Date: 11/20/2023

      We have attempted to call, but the number on file is not in service and there is no number listed on the complaint . Not sure how to call to discuss a resolution without a valid number . 

      Business Response

      Date: 11/20/2023

      We have attempted to call, but the number on file is not in service and there is no number listed on the complaint . Not sure how to call to discuss a resolution without a valid number . 

    • Initial Complaint

      Date:09/20/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my services with this organization, in writing, in 2016 and numerous times since. My account was paid in full at the time of cancelation. I no longer wanted or needed their services. They have no contract or legal right to force me to keep doing business with them. Yet they ignored my cancelation and continued to bill me. It has been 7 years and now they are trying to "settle" the account with me for money that they billed after I canceled. I will take further action if needed. They have no legal standing to collect this. This is basically a scam with mild harassment trying to get me to pay them money that they are not owed. What kind of business refuses to acknowledge the customer left them for 7 years? It reeks of a scam. If they had legal grounds, this matter would have reached its conclusion 7 years or more ago. They have no legal claim to anything from me. At this point, they are a nuisance. They need to zero out all the charges and discontinue contacting me. Buyers beware.

      Business Response

      Date: 09/20/2023

      I was informed by my customer service team that this was resolved yesterday 

      Customer Answer

      Date: 09/21/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****************

    Incorp Services, Inc. is BBB Accredited.

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