Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Reviews
Customer Review Ratings
Average of 154 Customer Reviews
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Review fromRoderick J
Date: 08/29/2023
5 starsExcellent Customer Service Skills. Tenise is Amazing. I will request her services anytime I need assistance.
Identity Intelligence Group, LLC
Date: 09/01/2023
Thank you, Roderick! We are pleased to hear about your excellent experience with Tenise.Review fromMonica B
Date: 08/26/2023
5 starsTenise was professional, knowledgeable, and very helpful! She provided excellent customer service.Identity Intelligence Group, LLC
Date: 08/29/2023
Thank you for sharing your experience with Tenise with us! We will let them know what a great job they are doing. We are happy to hear you enjoyed your experience with us.Review fromSheila J
Date: 08/25/2023
5 starsGreat service. Explained everything very well. Very nice. Enjoyed talking to her.Identity Intelligence Group, LLC
Date: 08/29/2023
Thank you for your kind review, Sheila! We are thrilled to hear about your great experience with our Customer Care Center!Review fromJohnathan D
Date: 08/23/2023
1 starRequires you to call in order to cancel subscription. Used by shady "Credit Repare" companiesIdentity Intelligence Group, LLC
Date: 08/25/2023
We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website. Please give our Customer Care Center a call if you need assistance.Review fromDeirdre R
Date: 08/23/2023
5 starsExtremely courteous and very patient. I needed to reset my password and she guided me through the steps to reset it.Identity Intelligence Group, LLC
Date: 08/23/2023
Thank you for taking the time to share your experience with us, Deirdre! We are happy to hear that our Customer Care Center assisted you promptly, and made it easy to follow along.Review fromTeresa G
Date: 08/22/2023
5 starsGreat service the agent who help me was knowledgeable and niceIdentity Intelligence Group, LLC
Date: 08/23/2023
Thank you for your review, Teresa! We are happy to hear about your experience as we are always happy to assist.Review fromLisa G
Date: 08/22/2023
5 starsVery courteous and knowlegable on the services offered and patientIdentity Intelligence Group, LLC
Date: 08/23/2023
Thanks for your review, Lisa! We are pleased to hear about your experience. Our Customer Care Center aims to help our members understand their benefits to empower their financial success!Review fromJim H
Date: 08/22/2023
4 starsI was not looking forward to the normally lengthy process of removing my subscription service but found the experience easy and relaxing because of their staff.Identity Intelligence Group, LLC
Date: 08/23/2023
Thank you for your review, Jim! We are happy to hear you had a smooth experience. While we are sad to see you go, we appreciate you giving our service a try!Review fromCorey S
Date: 08/21/2023
5 starsJasmine L. was very kind and courteous. Excellent service. Great job!Identity Intelligence Group, LLC
Date: 08/23/2023
Thank you for taking the time to leave your review, and share your experience with Jasmine! We appreciate your feedback!Review fromSean B
Date: 08/18/2023
5 starsI had the pleasure of speaking with a gentleman today by the name of Kris S. who was able to efficiently and effectively help me 110%.
I received notice via email from my property management that IdentityIQ can help my financial well-being. I clicked the link and ended up on the wrong plan and services. After about 2 weeks, neither my property management nor a prior service representative and their supervisor knew what the issue was.
Kris S. called me 24hr after another call into customer service and he was FLAWLESS. He was polite, professional, kind, understanding, and calming. He went above and beyond by staying on the call with me and even took direct action by manually updating my account. He gave the correct advisements, disclosures, and set proper expectations while answering last minute questions.
As someone who has been in phone based customer service for almost a decade, and now currently a supervisor of an insurance company, I understand the importance of services meant for protecting people while giving excellent customer service in times of need.
I know with confidence that if the entirety of IdentityIQ / Resident Link were staffed by people like Kris S., nothing would go wrong. Kris is the type of guy I want in my corner for anything and he is the top reason I did not cancel my account overall. I'm grateful I get to work on bettering my financial future.
Thank you Kris S.Identity Intelligence Group, LLC
Date: 08/23/2023
Thank you for your glowing review, Sean! We are thrilled to hear about your exceptional service Kris provided you! Our Customer Care Centers are always happy to assist.
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