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Business Profile

Computer Software

Digital Zone Software

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4.15.24 I purchased software, REMOVEDfor $44.95. After completing my purchase, I received an email with a link to download the software (which is free from REMOVEDand a message stating a software license key (which is necessary to use the software) would be sent "soon." I never received the key. I called yesterday and it was busy. I called today and left a VM. I responded to the purchase email and sent a message via the website form submission. I've demanded a refund via email and phone and via their website contact us form. No response and no digital key. So my money was taken and I received

    Customer Answer

    Date: 05/07/2024

    My money was refunded after receiving the product key 7 days after my purchase. Thus please withdraw my complaint 

Digital Zone Software is NOT a BBB Accredited Business.

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