Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boardsi is a website compiled for consulting jobs for employees to seek out. I inquired about their need for pharmacist and consulting for businesses before I signed up. They stated they had over a 100 healthcare systems that needed consulting from my niche area. It did seem a bit odd that I was paying to put my name out there on a consulting agency website, but they assured me that I could make around $30,000 per quarter. And pharmacist consultants can make around $250/ hour. So I signed up. After signing up, the company had 0 opportunities as a pharmacist , their boards require a person to have marketing, business formatting, or an IT background. I have provided screenshots from their company page and their opportunities. This company is telling anyone that they can consult for a job, when actuality you must have more to your background. With my consulting that *** done, drug manufacturers seek me out to determine if their product packaging makes sense / if people would likely need to split the tablets / if insurance coverage is viable. For this company, they had 0 manufacturers and asked very technical questions which I am not qualified to provide. Boardsi stated Id be qualified. But I am clearly not. I will be able to provide more evidence if requested.

  Customer Answer

  Date: 03/24/2025

  They have refunded me the entire amount and would like to remove my complaint from the BBB, thank you!

  Customer Answer

  Date: 03/24/2025

  They have refunded me the entire amount and would like to remove my complaint from the BBB, thank you!

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted several times about signing up for a position with Boardsi but was unable to respond at that time. I responded to their invitation February 25 and received a call from **** who was explaining the things about the company. He stated that there was a $395 up front cost for onboarding and then a monthly $195 member fee. His sales pitch sounded realistic so I gave him my credit card info and he said someone would be contacting me for onboarding. I then received an email from ******* ********* who said she would be calling me and to forward my resume to assist with the onboarding process. The next day I got an email from ***** ********** who said the were from the success team and they had my Linked In profile and other information and they would be gathering more information about me in the onboarding call. The email looked somewhat suspicious in that it was grammatically off and it was from a different person than before. On March 3 I received a call from ******* ********* to do an onboarding process but we never proceeded any further than me asking to cancel this whole process because of the time I needed to attend to my wife and her cancer diagnosis. She agreed to cancel my payment and I received another email from her acknowledging my request and instructing me to email their support for a refund. I did email support asking for a refund afterwards. I then received a reply from ***** ********, Operations Manager, who said they received my refund and cancellation request, and the email serves as notice of completion. He said he wanted to inform me that they can reactivate my membership at any time upon request by contacting them. I was then informed by another phone call that they could only refund the $195 membership fee but not the onboarding charge of $200 because they had invested time and money to do my onboarding. However the onboarding never took place. I objected and asked for a full refund. I only received the $195 as a refund on 3-5-25.

  Business Response

  Date: 04/01/2025

  Hi *******,
  
  
  We have had our representative reach out to you directly and will consider this matter closed. Thank you.

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They resolved the issue of a refund to my account and I am satisfied with this action on their part.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a complete scam. I signed up last September, paying the $395 initial membership fee, and agreeing to an auto deduct of $195 each month to maintain membership status. They are supposedly in the business of connecting members with potential Board placement opportunities, but in actuality they're in the business of ripping people off. They promised, among other things, help with improving my resume, support in improving my presence on social media sites in order to connect with companies that might be seeking board members, and the facilitation of communication with such companies. They did not deliver in the slightest on any of these promises. Calls I've made to the company have gone unreturned. After paying over $1100 and receiving absolutely nothing in return, I tried yet again to contact the company, this time to cancel my membership. Again I was completely blown off. I finally made contact with a *** who hurriedly said he would email me an appointment time and date -- (he never did) -- then basically hung up on me. My card was charged another $195, bringing my total loss with this company to $1370. I finally received an email from the company, saying my membership is "paused." I feel lied to, ripped off, and taken advantage of. This company should be avoided at all costs.

  Customer Answer

  Date: 03/04/2025

  The company responded to me directly and issued me a refund, so I am very satisfied with the outcome and wish to remove this complaint, or at least mark it as resolved.  Thank you very much.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Boardsi on 10/1/2024. I was initially told that I would start receiving board member inquirites within 6 weeks. It's been 21 weeks and not one inquiry. i paid $195 upfront and then $49/mo. At one point along the way, I reached out for an update and they tried to tell me that there were ***************************** but we need to give them time to respond, that was several months ago. I tried calling the company and asking for a refund but all they did was pause my monthly membership last month. I am extremely dissapointed with this service, and after further investigation online, it's a big scam.

  Business Response

  Date: 03/11/2025

  Hi *****, 
  
  
    Thank you for the feedback. While Boardsi is the largest platform of compensated board work in the world it is important to note that landing a board role is not an overnight process. Which is why we always set expectations before onboarding any client with us and also offer education as well as branding to help you as our team is hard at work sourcing opportunities for you on the backend. We were able to go back through your introduction call and can confirm that you were never told 6 weeks. This is important to us as we do love feedback but also value accuracy as well. Average traction time on the platform is 3-6 months on average, which it looks like you were just coming into peak traction time. We have had our representative reach out to you directly and will consider this matter closed. Thank you!
  
  
  

  Customer Answer

  Date: 03/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against Boardsi. I was contacted by a representative from the company and participated in a brief introductory call regarding their services. However, during this call, I was not provided with the full details of the contract, including the costs and terms associated with their *********** was only after noticing a charge on my credit card that I discovered a link in the calendar invite, which led me to the full contract details. This method of disclosure is misleading, as no clear written information was provided upfront or before the phone call took place. Additionally, no agreement was signed, and no "first look" period was offered, as no contract was sent to me for review in advance.The setup for this service resembles that of a gym membership, where they have you sign up and then you cannot cancel. This lack of transparency and clear communication is highly unprofessional, especially considering the nature of the service, which is designed to help build professional business **************** a result, I am requesting a full refund for the charge made to my account ($395) and a written confirmation that any subscription or service agreement has been canceled. I also have concerns regarding the security of my personal information and would appreciate assurances that it has not been misused.I look forward to a prompt response and resolution.Sincerely,****** *****

  Customer Answer

  Date: 02/18/2025

  Hello,

  This business has responded to my complaint and a resolution has been made. 

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is clearly a scam. I just want a refund or I will call my credit card company and dispute all charges and then get more aggressive. My spouse is an atty, so can easy to take legal route, but just want all my money back, and then I will just agree that it wasn't a good fit and move on.

  Business Response

  Date: 02/14/2025

  Thank you for the feedback. Since you were a member for only 3 months we wanted to reach out to you here directly. It is important to note that landing a board role is not an overnight process. This is why we always set expectations prior to onboarding. Average traction time on the platform is generally 3-6 months which we can see was explained to you by your representative. We also offer continuing education as well as branding while traction is building on the platform to help with your exposure as well as getting in front of opportunities. We had our representative reach out to you directly and will consider this matter closed. Thank you!

  Customer Answer

  Date: 02/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Boardsi on January 9 following a call with a sales person. The sales person told numerous lies in the onboarding process, and it became immediately clear upon onboarding that the business was a scam.I was told there were 800-1000 postings on the site and that for advisory roles, the pay for these roles range from $10,000-$60,000 for 5-10 hours of work per quarter. The reality is that most of the roles were unpaid roles offering only equity. Most were companies that were startups and did not have any money, and were looking to fundraise rather than getting any sort of actual advising. I was looking for roles that paid in the amount promised, and there were nearly zero (and the ones that did pay at least that amount tended to be near full-time roles, not 5-10 hour per quarter advisory roles at all). The entire central pitch was a scam. I was also told that the company had an individual who would be helping me land interviews with companies and that they had 3-5 companies already in mind. This person did not exist nor did these companies -- I received no outreach from anyone regarding any type of support or indication that any company was ever so much as spoken to. This is despite being a very qualified advisory candidate who should in theory be interesting for a lot of roles.

  Business Response

  Date: 02/03/2025

  Hi ******,
  
  
     Thank you for the feedback. Since you were a member for less than a month we wanted to reach out to you directly as well. While Boardsi is the largest platform of compensated board work in the world, it is important to note that landing a board role is not an overnight process. Average traction time on the platform takes anywhere between 3-6 months. Through the platform and our backend team's custom outreach we have many opportunities that change weekly as new opportunities come on and opportunities that have been filled come off. This is why we like to set expectations prior to onboarding on what to expect through the process. We had our representative reach out to you directly and will consider this matter closed. Thank you!

  Customer Answer

  Date: 02/17/2025

  Can you please help me remove this complaint? Or tell me how to remove the complaint? Thank you. 

• Initial Complaint

  Date:01/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT WASTE YOUR MONEY OR TIME Signed up in October, had onboarding call which was a joke - false promises of getting you connected with board positions paying between ******k annually.Complete scam - they do a good job selling you on the idea of using their advanced systems and experience to get you interviews. Its been three months with not one single potential opportunity.

  Business Response

  Date: 02/03/2025

  Hi ********,
  
  
     Thank you for the feedback. Since you were a member for only 3 months we wanted to reach out to you here directly. It is important to note that landing a board role is not an overnight process. This is why we always set expectations prior to onboarding. Average traction time on the platform is generally 3-6 months. We had our representative reach out to you directly and will consider this matter closed. Thank you!

   

   

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a complete waste of money. And the several months I use their service, they essentially just want to charge you $195 plus a $295 set up fee for a glorified *************** They offered a rework your rsum, but never do that. The only time I ever heard from them and almost 90 days was when I threatened to cancel. The most alarming thing is after my cancellation notice, they set up a follow up meeting, and told me that I had several people who were under review . My follow up call was met with ***** false hope, saying two of the five had moved on, but I did have three who were still under review. They were also optimistic that there were another few that may be reviewing me. Please do not waste your money , as this is just a waste of time, a waste of money, and Im gonna report them to every agency I can to ensure nobody else waste their money. That was my experience with their services. They did nothing they promised to in onboarding

  Customer Answer

  Date: 12/16/2024

  Can you please urgently remove this complaint?  They provided excellent service and were simply delayed in the process.  

• Initial Complaint

  Date:12/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boardsi reached out to me several times but connected on Ocotober 29, 2024. Had an intro/sales call on November 6, 2024. At the call they outlined their pricing structure and gave me various statistics. They mentioned a limited number of applicants like myself and a large number of opportunities. They stated within 1 to 3 months typically for placement. They mentioned they were going to configure my profile based on my input. Platform was made available to me on November 20, 2024. I spoke with more than 4 people through the onboarding process. Once I was online it was silent. The profile was a poorly done AI/Script. There isn't much to the search functionality. There a handful of articles and videos. A significant portion of the listing's explicit offer no compensation. The ones that do are vague. The terms and conditions were emailed after payment. Payment was done over the phone.

  Business Response

  Date: 12/18/2024

  Hi *******,
  
  
     Thank you for the feedback. Since you were a member for less than a month we wanted to reach out to you here as well. While we are very efficient at helping our clients get connected with companies it unfortunately is not an overnight process. The first month is about generating traction which is why we always set expectations prior to you coming onboard. Once we have interest from a company we reach out and notify you to set up the interview. We had our representative reach out to you directly and will consider this matter closed. Thank you!