Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Allegiant employees at the ***************** were completely unprofessional, ruined my wedding dress, were highly discriminatory by picking me randomly out of the line, and overall completely unacceptable. I have never been treated so horribly at an airport before.

  Business Response

  Date: 05/12/2025

  Hello,
  
  Thank you for reaching out to the Better Business Bureau of ***************. Allegiant strives to provide excellent customer experiences and regrets your negative experience.
  
  Allegiant does not respond to passenger complaints through the BBB. Please contact us directly:
  
  Customer Care: Call ************** (available 24/7).
  
  Email: Submit a form at ********************************************************************************. Emails are answered in order received.
  
  Live Chat: Available MondayFriday, 5 AM6 PM (PST) at **************************************************************.
  
  Baggage Issues:Email our team at *******************************************************************.
  Thank you for your patience, and we look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight was cancelled supposedly due to fraud. When I went up to speak with someone at the airport they stated someone would be down but after hours no one came. Everyone stated that they had left and to call customer support. When I called no one has been able to give me an answer as to why it was cancelled and where the reimbursement is coming. I have video proof of the conversations.

  Business Response

  Date: 05/20/2025

  Hello,
  
  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience.Allegiant does not respond to specific passenger complaints through the BBB platform. Please reach out to us directly to address your concerns:
  
  To speak with a ************* representative, please call us at **************. We are available 24/7, 7 days a week.
  
  You may also email us through our website at ****************************************************************************************. Simply complete the form indicating the nature of your complaint. All emails are replied to in the order received.
  
  Our Live Chat is also available Monday through Friday from 5 AM to 6 PM (PST) to assist passengers. Please visit us here- ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *******************************************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they are received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23254007
  
  I am rejecting this response because I have reached several times and have been told someone from customer service would be contacting me and that its been escalated with zero response. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/21/2025

  Hello *****,

  Thank you for your response through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. Allegiant does not respond to specific passenger complaints through the BBB platform. You are currently in contact with a member of the Customer Relations team. This is the department that handles all formal complaints for Allegiant as a company.  Please reach out to us directly to address your concerns by sending an email to ***********************************************************************.

   To speak with a ************* representative,please call us at **************. We are available 24/7, 7 days a week. For the shortest wait time, we encourage you to contact us during off-peak hours which is typically from 9 pm - 4 am PT.  Our online Live Chat is also available Monday - Friday 5 am 6 pm PT. 

  We appreciate your patience as we respond to all emails in the order in which they are received. Again,thank you for reaching out to us and we look forward to addressing all your concerns directly.

  
  Sincerely,
  Allegiant Customer Relations Team

   

  
  
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a round trip flight for $70.04 leaving on Sep 12, 2024 from ********** **, to ******** **. It returned on Dec 09, 2024 to ********** ** from ******** **. The issue I need resolved is the overcharge on baggage. I do everything in the app and sent a copy of my receipt showing one way my bag cost $ 75 and going back it cost $ 37. This is the same bag both ways and the same card was used. I was not informed of the price difference and would not have paid that when the whole flight was $70.04. This is very misleading and want the difference of $38 back. I have tried multiple times to resolve this with no success so far. Any help with this matter would be greatly appreciated! Thanks, ***** ***

  Business Response

  Date: 05/08/2025

  Hello,
  
  Thank you for reaching out to the Better Business Bureau of ***************. Allegiant strives to provide excellent customer experiences and regrets your negative experience.
  
  Allegiant does not respond to passenger complaints through the BBB. Please contact us directly:
  
  Customer Care: Call ************** (available 24/7).
  
  Email: Submit a form at ********************************************************************************. Emails are answered in order received.
  
  Live Chat: Available MondayFriday, 5 AM6 PM (PST) at **************************************************************.
  
  Baggage Issues:Email our team at *******************************************************************.
  Thank you for your patience, and we look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23236540
  
  I am rejecting this response because: I have formerly complained to Allegiant with no resolution. I contacted the BBB to hopefully some this situation and it still is not resolved.
  
  Sincerely,
  
  ***** ***

  Business Response

  Date: 05/15/2025

  This is a valid charge. Bags were not added to reservation before arriving to the airport. The bag fee to add a bag at the airport is $75.00. To add a bag online or through the *** before arriving to the airport is a charge of $37.00. This charge is valid and will not be reversed. 

  Customer Answer

  Date: 05/18/2025

   
  Complaint: 23236540
  
  I am rejecting this response because:
  I used the app and I never saw anywhere that said it would be $75!
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight two years ago and paid more for one of the more expensive flexible upgrade options + baggage and subsequently cancelled the flight. I then rebooked another flight within a year but was startled to realize that only a small portion of the fee paid was able to be used for the purchase of that second ticket. Unfortunately, that second flight was cancelled due to family reasons and I thought I would have a credit to rebook a third time (hopefully the last) but was shocked to learn that the credit(s) expired after only one year!I believe that Allegiant Airlines engages in deceptive business practices based on the following:1) Difficulty booking a flight without choosing an upgraded flight option (which provides a false sense of security for changes/rebookings under the guise of flexibility).2) Upgraded flight option that supposedly allows flexibility only provided 55% of the price paid toward a credit for a future flight without disclosing this important fact up front.3) Upgraded flight option that should provide for flight flexibility does not disclose that credits expire after one year.The total amount I paid and lost totaled $399 from having thought I was paying extra for flexibility. I book and fly on different airlines but have never encountered a less consumer-friendly set of policies in my 40+ years of flying. I am sure that some of these things are covered in Allegiant's ******* buried somewhere in their website but being upfront would go a long way towards offering consumers valuable information they need to determine if paying extra is even worth it - in this case it is not. Bag fees, seat reservations, etc. all paid in advance seem to vanish in ensuing credit transactions before they vanish entirely after a year.

  Business Response

  Date: 05/06/2025

  Hello ***********,
  Thank you for contacting Allegiant. Your case has reached the Customer Relations Department.
  Trip Flex allows passengers to protect their trip from the unexpected by making a one-time change or even postponing a trip without incurring the standard change/cancel penalty of $25.00 per person, per way. Please note that you will be responsible for any difference in the price of airfare, hotel room, or car rental, but your change fees will be waived. All modifications must be made at least one hour before departure for airline ticket purchases, and at least 72 hours before departure for air/hotel package purchases.
  While Trip Flex allows more flexibility with your reservation, Allegiant is a nonrefundable airline. Reimbursement is issued in the form of credit vouchers for future travel, less the amounts paid for Trip Flex, the Carrier Usage Charge, and booking fees (if applicable). Trip Flex can be canceled from a reservation for a full refund up to 24 hours after a booking has been made if no modifications have been made to an itinerary. This information is stated within our terms and conditions agreed upon at the time of booking. For more information, please visit ***********************************************************.
  I have reviewed reservation CPJXX7.Upon cancellation, you were issued the vouchers of CRB7F2-08DE-5837-3A02 for $63.12 and CR8ED0-6323-4A42-317A for $80.12. Those vouchers were then applied to your reservation of N95I6Q.
  Upon cancelling your reservation N95I6Q, the amount of $49.24 was refunded back to the original voucher of CR8ED063234A42317A. Vouchers keep the original expiration date. This voucher expired 05/14/2024.The amount of $137.73 was issued as a credit voucher of CR8CC3118A63C72422.This voucher expired 11/30/2024 a year from the original booking date. 
  Our records indicate that you did not contact our **************************** or Customer Relations in regards to this matter. To maintain consistency among all of our valued passengers, we are unable to extend the voucher past the date of expiration. I apologize for any inconvenience. Travel must be completed within one year of the date of the initial reservation.
  Please feel free to contact us at ********************************************* if you require further assistance.
  Best Regards,
  Lilly

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23226136
  
  I am rejecting this response because:

  
  I did contact Allegiant customer service as that is how I found out that the credit expired that I thought I had available.  I tried to book a flight and used the Chat feature to discuss my situation with a representative and that is how I discovered I no longer had use of what little remained of my credit(s).  
  
  The information provided in the Allegiant response did nothing but justify the policy and rationale for having confusing and non-customer friendly policies regarding flight changes without acknowledging that the Flex options are not flexible.  Again, I believe that the airline engages in deceptive business practices as there is zero up-front information in the page of the website when booking a flight that states that there are many restrictions.  I'm guessing that I am not the only person who encountered this unfortunate set of policies.
  
  Sincerely,
  *********** ******

  Business Response

  Date: 05/08/2025

  Hello,
  
  Thank you for reaching out to the Better Business Bureau of ***************. Allegiant strives to provide excellent customer experiences and regrets your negative experience.
  
  Allegiant does not respond to passenger complaints through the BBB. Please contact us directly:
  
  Customer Care: Call ************** (available 24/7).
  
  Email: Submit a form at ********************************************************************************. Emails are answered in order received.
  
  Live Chat: Available MondayFriday, 5 AM6 PM (PST) at **************************************************************.
  
  Baggage Issues:Email our team at *******************************************************************.
  Thank you for your patience, and we look forward to addressing your concerns directly.
  
  Sincerely,
  Allegiant Customer Relations Team
  

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I purchased 4 seats (19A , 19B, 19C and 20B) on reservation C5HSVP. And my in-laws purchased seats 20A and 20C. All 6 seats were purchased with the intent to assist in the travel of two children ages 3 and 1. We purchased the seats for children to have space and for safety. All six seats were purchased together in back to back rows. Upon arrival to the airport and check in we still had those seats we purchased. Just prior to boarding we were called over the loud speaker to come to the agent. The gate agent then told us we were being moved from the seats that we paid for to accommodate kids (unpaid) of other passengers. Seats 19A, 19B, 19C remained unchanged. One seat (20B) was moved to 20F. The window seat of the row behind which would not allow assistance for children. Seats 20A and 20C were moved to row 3 and 14. The airline did not allow us to use the seats we purchased. And broke up our party that was to facilitate the safe travel of children. The children were forced to sit together with one adult in the row increasing safety risks should an incident occur.

  Business Response

  Date: 05/06/2025

  Hello *******,

  
  Thank you for contacting Allegiant.

  I am so sorry that you did not get to sit in the seat you originally purchased. While I cannot undo the circumstances, I have issued a refund for the seat selection fee on this flight. Please allow 7-10 business days for the $98 refund to post back to the original form of payment. I have also forwarded a copy of your confirmation/receipt, showing the refund.
  

  We hope you will grant us the opportunity to provide a more pleasant travel experience the next time you fly. Please feel free to contact us if you require further assistance.
  
  

  Crystal 

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an allways account that was hacked or given to another person with the same name. I have been a customer for many years now. They lost all my info and credits for travel. They tell me I flew in December from places I haven't been or flew and refuse to recover credit. Also, I was told to open a new account. And forget my account I used.

  Business Response

  Date: 04/22/2025

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. Allegiant does not respond to specific passenger complaints through the BBB platform. Please reach out to us directly to address your concerns:
  
  To speak with a ************* representative, please call us at **************. We are available 24/7, 7 days a week. 
  
  If you are an Allways ************ card holder, *************** can be reached at ************ from 5 am to 8 pm PT Monday - Friday and Saturday from 8 am to 12 pm PT.
  
  You may also email us through our website at
  ****************************************************************************************.
  Simply complete the form indicating the nature of your complaint. All emails are replied to in the order received.
  
  Our Live Chat is also available Monday through Friday from 5 AM to 6 PM (PST) to assist passengers. Please visit us here-
  ******************************************************;
  
  If you have a concern about your baggage, please email our Baggage Team directly at *******************************************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they are received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  
  Allegiant Customer Relations Team
  

• Initial Complaint

  Date:04/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14, 2025 I flew from ******, ** to ********, ** (confirm #JY1E7A, ) with my disabled son *****, whom we adopted from ****** on Allegiant flight # G4 3783. He has a personal bag that he keeps his seizure medication, blanket and stuffed animal in. The same case he has used for the past 6 years on countless flights including dozens on Allegiant. We have never been forced to check his bag or pay for it at any time since it has fit inside every airline measuring apparatus. The gate agent (*******) at ************** was extremely rude and the second she saw my son said 'I'd have to pay for it' without measuring it. When i explained to her he always travels with it including on Allegiant and it fits into every airline measuring apparatus over the last 6 years on dozens and dozens of flights she said 'fine - now he will have to check it in and pay $75. Passengers before and after my son were allowed to bring their larger bags on board the plane (I have pics of his bag and other bags that were allowed on the flight without charge). This is selective enforcement which is discriminatory and illegal. I could only hope it wasn't because my son is Asian and/or disabled. I am requesting a refund and will never fly with Allegiant out of their ************** again unless this situation is addressed and depending on how this is handled will decide my next steps as well.

  Business Response

  Date: 04/16/2025

  Hello ******,
  
  Thank you for contacting Allegiant, I hope youre having a great day!

  We are extremely disappointed to learn that the service you received from a counter agent did not meet your expectations. All of our team members are expected to be professional, respectful, and assist however they can to provide a satisfactory travel experience. While I cannot undo the circumstances, this matter has been shared with the appropriate department leadership for internal follow up to ensure that any necessary corrective counseling is provided.

  I apologize for any misunderstanding regarding your medical and personal bags. I have issued you a refund for this fee. Please allow 7-10 days for the $75 refund to post back to the original form of payment. I have also forwarded a copy of your confirmation/receipt, showing the refund.

  Thank you for choosing Allegiant!

  ****** | Customer Relations
  ************   *************************************************************

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Request for Compensation Due to 3+ Hour Delay and Hardship Flight 699 on April 12, 2025 Dear Allegiant Customer Care,I was a first-time passenger on Allegiant Flight 699 from **** (***) to ***** (BOI) on April 12, 2025. Our flight, originally scheduled for 6:38 PM, was delayed until at least 10:00 PM due to a mechanical issue requiring multiple engine inspections resulting in a new aircraft. We were deplaned and left waiting for hours with minimal communication.I am a disabled parent traveling alone with two young childrenmy 8-year-old son with special needs and my 4-year-old daughter. The extended delay created tremendous hardship for us. No meal vouchers were offered, and we had to spend over $50 on an unplanned and overpriced airport meal just to get through the evening.Though water was reportedly made available, by the time we reached the counter, all bottles had already been taken and there was nothing leftleaving us without even basic accommodations.This experience was incredibly taxing for a family already managing disability and special needs while traveling. Given that the delay was controllable and exceeded three hours, I respectfully request appropriate compensation in the form of a travel voucher or goodwill credit for the inconvenience and additional expenses incurred.Thank you for your time and consideration.Sincerely,***** ******* **** Confirmation #: QE2PUH Flight 699 April 12, 2025 ************************** ************

  Business Response

  Date: 04/29/2025

  Hello *****,
  
  Thank you for contacting Allegiant, I hope youre having a great day!

  I am so sorry for the inconvenience you experienced due to this delay. We absolutely recognize how important it is to get you to your destination on time. Unfortunately, daily operational challenges sometimes interfere with our schedules, with little notice. Please be assured that in the event of a delay, we do everything we can to handle the concern as quickly and thoroughly as possible. Our top priority is to get each and every one of our passengers to their destination on time, but we will never sacrifice safety to meet an on-time departure or arrival. 

  As a gesture of our concern, each passenger on flight 699 has been issued a $25 dollar-off voucher for future travel. Please note that Allegiant determines compensation on a flight basis and offers consistently per itinerary, and these vouchers are the maximum amount of compensation that will be considered. Here are your voucher numbers:
  
  DO86B7-5730-F86C-6883 for $25

  DOA4C6-E3DB-16CB-3480 for $25

  DO9F2C-0852-B46A-0038 for $25
  
  Dollar-off vouchers are one-time use only, and once applied to a reservation, any remaining funds are forfeited. All travel involving this voucher must be booked and completed by Apr 10, 2026. Expiration dates cannot be extended.

  Should you need any further assistance, we recommend trying our online Live Chat available Monday - Friday 5 am 6 pm PT. ************************ is also available 24 hours a day, 7 days a week and can be reached at ************. For the shortest wait time, we encourage you to contact us during off-peak hours which is typically from 9 pm - 4 am PT.
  
  ****** | Customer Relations
  ************   *************************************************************

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23194761
  
  Dear ******,
  
  Thank you for your reply and for acknowledging the inconvenience caused by the significant delay on Flight 699 on April 12, 2025.
  
  While I appreciate Allegiants recognition of the disruption with the $25 vouchers per passenger, I must respectfully share that the offered compensation does not come close to addressing the actual financial and emotional impact this delay created for my family and me.
  
  As a disabled parent traveling alone with an 8-year-old special needs child and a 4-year-old, the nearly four-hour delay caused much more than a scheduling inconvenience. As a direct result of the delay:
  
  I incurred a $49.99 rental car no-show fee because we arrived after the rental agency closed

  
  I had to pay $50+ for an unplanned, overpriced airport meal to care for my children during the delay

  
  I was forced to take a $50 **** to our lodging since no rental car was available upon our delayed arrival

  
  I lost a full day of prepaid rental car usage
  I endured significant physical stress managing two young children under extremely difficult conditions, while also living with a chronic illness
  
  In total, I incurred over $150 out-of-pocket in immediate, unavoidable expenses directly because of Allegiants controllable delaynot to mention the substantial emotional toll this placed on our family.
  
  Given these facts, I respectfully request:
  
  A full refund of the $270 airfare
  Further compensation to fairly offset the additional expenses and hardship caused by this situation
  
  The small travel vouchers offered do not adequately resolve the real financial burden that was placed on me and my family. I remain hopeful Allegiant will take full responsibility and make this situation right.

  
  Thank you for your time and reconsideration. I look forward to your response.
  
  Sincerely,
  ***** ******* ****
  Confirmation #: QE2PUH
  Flight 699 April 12, 2025

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cash was stolen from my checked baggage.The check-in agent said my carry-on had to be checked because I had a pocketbook and carry-on bag. I thought pocketbook and proper sized carry-on are allowed. [Many of the other passengers I flew with had one carry-on bag PLUS a pocketbook]. Because this was a last minute change and a very hurried process, I did not have the opportunity to properly scrutinize contents of my bag. In the side pocket was my anniversary card, inside of which were 2 scratch-off lottery tickets and a $50 bill paperclipped to them. Upon arriving home Monday when I checked the side pouch all were missing- card, money and tickets. Your policy says any "checked baggage is the sole responsibility of the Carrier." I would have been responsible for my own belongings had I not been made to check the bag. Allegiant is responsible to customers to have reliable, safe ground operators--not thieves!

  Business Response

  Date: 04/10/2025

  Hello,
  Thank you for contacting Allegiant and we appreciate your patience with our response. 
  Allegiant has a team dedicated team. You are welcome to contact them at your earliest convenience at ****************************************** Please note, all request are handled according the the passengers departure date.  
  If you have any other questions or concerns please feel free to reach back out to us.
  Best Regards,
  Cass

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a some rubber boots that made my bag over the limit. They wouldnt let me take them out of the bag and carry them or dispose of them. I didnt have to take them and yet no other options. That is s horrible. Even *** will let you remove an item. But the airline forces me to take them. I question whether I will ever fly with Allegiant in the future. A refund should be given and if I do fly again, I want some form of a discount. I also saw on BBB, that your airline isnt on the accredited list. And you have a F rating for handling customer complaints. This is unspeakable.

  Business Response

  Date: 04/07/2025

  Hi there,

  Thank you for contacting Allegiant. 

  We are extremely disappointed to learn that the service you received from our agents did not meet your expectations. All of our team members are expected to be professional, respectful, and assist however they can to provide a satisfactory travel experience. While I cannot undo the circumstances, this matter has been shared with the appropriate department leadership for internal follow up to ensure that any necessary corrective counseling is provided.

  Unfortunately all bags or what is taken is reviewed at the counter therefore no refund can be due back. This is to maintain consistency with our policies and passengers.

  We hope you will grant us the opportunity to provide a more pleasant travel experience the next time you fly. Please feel free to contact us if you require further assistance.
  Best Regards,
  Customer Relations Representative