Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight on Allegiant Air but can't use it, so I canceled and asked for a credit to my credit card. They insisted on giving me a voucher, which I could not use. This was a one-time situation requiring Allegiant Air, and I will not need to travel with them again, so I cannot use a credit of $434. I don't know anyone who can give that kind of money to an airline. I would like a refund to the card I used to purchase the ticket. I even paid for flight insurance. Every company has the ability to make exceptions - they refuse. Their policy: To cancel an entire itinerary, visit Manage Travel to access your online Trip Summary, then select the Cancel My Entire Trip link from the menu options and follow the easy prompts.Most itineraries can be canceled online. You will receive a full refund to the original form of payment for cancellations made within 24 hours of your initial purchase (as long as your trip is at least a week away). All credit refunds will be done in the original currency of purchase (USD).Otherwise, you will receive an Allegiant credit voucher for future travel if there is a credit due after the deduction of any applicable fees. (Cancel fees do not apply to itineraries covered by Trip Flex travel protection.)Confirmation of your trip cancellation will be sent to the email address used for the initial reservation and will include, where applicable, your Allegiant credit voucher. A copy of your credit voucher will also be accessible by clicking my log in to access your myAllegiant Account. ******************** credit vouchers can be applied immediately online towards your next travel reservation. Travel must be completed within one year of the date of the initial reservation. Voucher expiration dates cannot be extended.

  Business Response

  Date: 01/27/2025

  Hello *****,

  Thank you for contacting Allegiant. We regret any confusion and inconvenience. Our records show that on Nov 15, 2024 12:26 PM PST, we replied via email that Per our Terms and Conditions, we are a nonrefundable carrier. Trip Flex (which you had) allows changes and cancellations up until one hour prior to departure without our standard $25.00 per person, per way penalty; however, it does not make a reservation refundable.

  We provided a credit voucher to you minus the carrier usage fee and trip flex as advised, which I can see you've already used to book reservation HB5DPN.

  This will be our final correspondence from the Customer Relations Team regarding this matter, as it has been resolved. Should you have any questions that are not related to what we previously discussed, feel free to contact us.

  Thank you for choosing Allegiant,

  ****

   

   

   

   

   

   

   

   

   

   

   

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased airline tickets with the travel coverage. Unfortunately I was sick and was not able to travel. I was given a travel voucher that expires within the year. However since then Allegiant has discontinued most routes from my airport. Due to this, I am not able to use the voucher nor have anyone to transfer it to. Based on Allegiant cutting the original route the ticket was booked for, I would like a full refund.

  Business Response

  Date: 11/18/2024

  Date: Fri, Nov 15, 2024 at 11:19 AM
  Subject: RE: [EXTERNAL]You have a New Message from BBB Serving ***************, Consumer Complaint #********
  To: <*******************************************************************************************************************************************>
  

  
  
  

  Hello *********

   

  Thank you for contacting Allegiant, I hope youre having a great day!

  
  

  Please be advised, Allegiant is a nonrefundable airline. Per our terms and conditions that is agreed to when booking the reservation. Any funds issued to the passenger for passenger cancellation is issued in the form of a credit voucher for future travel. For one year from the date of the original booking date. If not used within that time the credit will expire.

  
  

  Thank you for choosing Allegiant!

   

  ***** l Customer Relations

  ************ *************************************************************

   

  Customer Relations

  ************************************************************************************************************************************************************************************************

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22558378
  
  I am rejecting this response because: since issuing the credit, Allegiant has discontinued all routes with the exception of one from my local airport.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/12/24 I booked a flight on Allegiant Air Conf #GEEYGB (attached) from *********, ** to ***********, **. This flight was $200+. I had an Allegiant voucher for over $300.00. Right after booking this flight, I realized I had entered the wrong dates of travel. I went to their site and changed the flight to the correct dates. (attached) I knew there might be a difference in the new flight but knew I had a remaining balance on my voucher. The new flight was $251.00. I spoke to their customer service today (attached) and was told the voucher can only be used one time and any remaining credit is forfeited. My money should be refunded.

  Business Response

  Date: 11/29/2024

  Hello ****,

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience.

  I completely empathize with your experience; however, what was advised to you by Shanyel over Live Chat is correct. You had used a one-time usage only voucher and no additional vouchers can be provided. The voucher in question, DO941A-80C7-B0C8-FE7F, was emailed to ************************************************ on October 11, 2024 that disclosed conditions of the voucher as follows:

  1. DOLLARS OFF VOUCHER GOOD FOR FUTURE BOOKINGS WITH ALLEGIANT AIR ONLY. ALL TRAVEL INVOLVING FUNDSFROM THIS VOUCHER MUST BE COMPLETED BY THE EXPIRATION DATE LISTED ABOVE AND CANNOT BE EXTENDED. 2.DOLLARS OFF VOUCHERS CANNOT BE REPLACED OR REISSUED IF LOST OR STOLEN. UTILIZE YOUR VOUCHER NUMBERTO OBTAIN CREDITS THROUGH ALLEGIANT AIR. 3. THIS VOUCHER IS NOT TRANSFERABLE AND HAS NO CASHVALUE. 4. BY ACCEPTANCE OF THIS VOUCHER, NO FURTHER CLAIMS WILL BE MADE TO ALLEGIANT AIR. 5.VOUCHER IS ONE TIME USE AND ANY UNUSED BALANCE AFTER PURCHASE WILL BE VOIDED.

  It is the passenger's responsibility to review the conditions of the voucher and utilize it accordingly.  As a result of having used the one-usage voucher, no additional funds can be provided for this voucher as communicated to you.  I am regretful if this does not meet your expectations.

  Should you have any further concerns, please feel free to reach back out to us.
  
  Regards,
  ******
  Customer Relations Representative/CRO
  ***********************************************************************

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22552232
  
  I am rejecting this response because: The voucher was not actually used and no services were provided by the airlines. The wrong flight was booked and changed within minutes.
  
  Sincerely,
  
  **** East

  Business Response

  Date: 12/04/2024

  Passenger has been advised Dollar-off vouchers are one-time use only, and once applied to a reservation, any remaining funds are forfeited. 

• Initial Complaint

  Date:11/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allegiant Air provided round trip air via a charter from ********** **** to ********** in the ******************. Flight numbers 7008 and ****, CVG to PUJ and PUJ to CVG. We were a large group and the chartered flights were contracted by Vacation Express Travel. Initial Flight to *** was on October 12, 2024 and the return Flight to *** was on October 19, 2024. Our group was called Elisha ****** and there was no issues with the Flight on October 12th, 2024. But our return on October 19th, 2024 Flight #****, we found out would be delayed 2 hours once we arrived at the airport, and we were told to arrive 3 hours early for our 12noon Flight, so that would be a 5 hour wait. While waiting the delayed Flight would be delayed even longer. We were given $10 meal voucher after a 3 hour delay, then a $15 meal voucher for the 2nd 3 hour delay and finally the Flight was starting to board at 7:30pm. We were told the delay was due to a shortage of pilots. Once one the plane it was delayed another hour or so due to a computer glitch which required a reboot. We finally made it in ********** *** at about 1:00am, but was delayed going through customs and baggage about another 2 hours. This was totally unacceptable customer service and the two vouchers totalling $25 was a slap in face. We file a complaint with Vacation Express and all 65 in our group was given a $100 credit if using Vacation Express in the next year. But we believe Allegiant Air bears the bulk of the responsibility and not one of the 65 people in our group will fly Allegiant Air again without some restitution. Roughly 9 - 10 hours of delay should entitle everyone on that flight some kind of monetary compensation above the 2 puny vouchers, which should be for kids only and raised much higher for adults.

  Customer Answer

  Date: 11/13/2024

  Date of the incident was October 19, 2024

  Business Response

  Date: 11/15/2024

  Hello,
  Thank you for your inquiry. We do not have scheduled service charter flights. However, we do offer international charter flights through Apple Vacations. Though the flights are on Allegiant aircraft, these are not Allegiant bookings and would have to be handled by Apple Vacations directly. You may find more information regarding this at this link I have provided: ******************************************************;
  If you have any other questions or concerns, please feel free to reach back out to us.
  Best Regards,
  Cass

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22551049
  
  I am rejecting this response because: I am the group leader of a large group using this charter to ********** in the ****************** and we did not contract through Apple Vacations. We contracted through Vacation Express (unless they use Apple Vacations) but it doesn't matter. Allegiant Air handles the Flight, the planes and the Flight crews, therefore Allegiant bears some responsibility for severely delayed flight.

  Allegiant's response atteempts to place blame on an entity that does not handle the aircraft and flight crews. Also in your response your reference a website does does not exist "************************************************" which seems fraudulent.

  Our group (65 people) will not fly Allegiant again without compensation from Allegiant Air.

  We will also file a complaint with the **** of transportation.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 11/21/2024

  Hello,
  Thank you for contacting Allegiant and we appreciate your patience with our response. 
  
  Thank you for your inquiry. We do not have scheduled service charter flights. However, we do offer international charter flights through Apple Vacations. Though the flights are on Allegiant aircraft, these are not Allegiant bookings and would have to be handled by Apple Vacations directly. You may find more information regarding this at this link I have provided: ************************************************************;
  
  
  If you have any other questions or concerns, please feel free to reach back out to us.
  Best Regards,
  Cass

• Initial Complaint

  Date:11/13/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your confirmation number is: G9MFHQ I booked the trip. but needed to change the return flight. The customer service *** was not reachable on FB messenger that has caused me missing the cancellation window for the full refund on the second flight. I'm asking allegiant to refund the value of the second flight as travel credit.

• Initial Complaint

  Date:11/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allegiant Air has yet to resolve my incident although i have provided all requested details about the hardship i went through attempting to fly their airline and was treated rudely and unfairly. There has been no productive response in **************************************** ***** Tulle Senior Vice President of *********** Operations and Customer Experience.

  Business Response

  Date: 12/11/2024

  Hello ****,

  Thank you for contacting Allegiant.

  Our records indicate that itinerary QB3SPA was cancelled, a full refund and Paynuver compensation was issued for this flight. However, I am not seeing any previous notations on either itinerary (Q4DZ9S, QB3SPA). To better assist you please provide the nature of your request. You may also email us directly at ***********************************************************************.

  Should you need any further assistance, we recommend trying our online Live Chat available Monday - Friday 5 am 6 pm PT. ************************ is also available 24 hours a day, 7 days a week and can be reached at ************. For the shortest wait time, we encourage you to contact us during off-peak hours which is typically from 9 pm - 4 am PT. Please visit ************************************************ for more information.
  
  Crystal 
  Customer Relations 
  *********************************************************************** 
  
  

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flight from *********, ** to ********, ** cancelled due to hurricane, Biltmore closure and total destruction in the city of ******** Credit voucher issued for partial refund ($539.92)******** remains decimated...I do not want to go there within the year and will not be able to use the voucher. VERY limited flights to other cities from **********I have emailed Allegiant Air 3 times, with no *********** one answers the **************** line - numerous calls at various times of day.I want a refund in the amount of the credit voucher $539.92

  Business Response

  Date: 11/13/2024

  Hello ******,
  
  Thanks for reaching out to Allegiant. We are sorry for the delayed response as we are working through a high volume of emails and phone calls. Due to the hurricane, I was able to void your voucher that was issued due to the cancellation. I've issued a refund of $539.92 to the original form of payment. You can expect to see this post in 7-10 business days. If you have any questions, please let us know.
  
  Thanks for choosing Allegiant.
  -*****

  Customer Answer

  Date: 11/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  400 ****** Contacted customer service on multiple occasions for support and received very rude service from the representative. When I asked to speak with a supervisor, they told me no. The last representative hung up on me. Ive had to make changes to my trip multiple times and have had to pay for a completely new flight. I asked for a name change and they told me they couldnt do it and I had to pay for another trip again.

  Business Response

  Date: 11/11/2024

  Hello *******, 

  Thank you for contacting Allegiant. Your case has reached the ***************************** for final review. We appreciate your patience as we handle all correspondence in the order received. We are very disappointed to learn that the service you received did not meet your expectations. All of our team members are expected to be professional, respectful, and assist however they can to provide a satisfactory travel experience. We regret that your experience contrasted this. Rest assured that all Allegiant Team members including management are expected to uphold the terms and conditions agreed upon at the time of purchase. 

  Per our terms and conditions, name changes on bookings are not permitted. Our records show that this reservation did not have Trip Flex. With that in mind, no changes may be made within seven days of the scheduled departure. Please note that outside of seven days, a reservation without Trip Flex is subject to a change/cancel fee of $25 per person, per direction, plus the difference in airfare if changing. This is the reason you were charged additional fees to modify your flight. 

  For future reservations, I highly recommend selecting Trip Flex. For a practical fee, you are able to protect your travel investment from unexpected circumstances by being able to change or cancel your reservation up to one hour before departure without any change or cancellation fees. Please note however; that purchasing Trip Flex does not permit passengers to do name changes. 

  We empathize with the inconvenience you experienced on this trip. However, Allegiant respectfully declines your refund request. For full details on our terms and conditions. please visit *****************************************************************;

  Your business is important to us. Thank you for choosing Allegiant. Please feel free to contact us if you need any further information.
  
  Best Regards,
  Tayler

   

• Initial Complaint

  Date:10/29/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Allegiant customer care a few weeks ago to update my email address from ******************** to ******************* to access my Allways rewards. The *** said this was changed and to enter the changed email address and request password. Now ******************* is not recognized. I need access to my Allways rewards account. My new email is ******************* - my old is ********************* I no longer have access to the old account.

  Business Response

  Date: 12/04/2024

  Hello ******,
  
  Thank you for contacting Allegiant.
  
  Our records indicate that your account was successfully modified, and your email address is listed as ********************
  
  To create a new password for your Allways account, youll first want to select Login located at the top right-hand side of screen. Then, click on Forgot Your Password? down toward the space where you would typically enter your password. You will be directed to a page that will prompt you to enter your email address to reset your password. An email will be sent with a link. Once you click the link, you will be redirected to a page that allows you to create a new password. Please be sure to check the junk or spam folder in your email to ensure Allegiant is not blocked if you are not receiving this email.
  
  Please feel free to contact us if you require further assistance. Have a wonderful day!
  
  Crystal 

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22488738
  
  I am rejecting this response because:

   

  my prior rewards from ******************* have not been transferred
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 12/05/2024

  Hello,
  Thank you for contacting Allegiant and we appreciate your patience with our response. 
  To create a new password for your Allways account, youll first want to select Login located at the top right hand side of screen. Then, click on Forgot Your Password? down toward the space where you would typically enter your password. You will be directed to a page that will prompt you to enter your email address to reset your password. An email will be sent with a link. Once you click the link, you will be redirected to a page that allows you to create a new password. Please be sure to check the junk or spam folder in your email to ensure Allegiant is not blocked if you are not receiving this email.
  If you have any other questions or concerns, please feel free to reach back out to us.
  Best Regards,
  Cass

  Customer Answer

  Date: 12/06/2024

  I'm logged in. Please see attached and please confirm any rewards from ******************* are transferred over

• Initial Complaint

  Date:10/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an Allegiant credit card application to the male flight attendant on my flight from ********* to ************ on September 20, 2024. As of 10/22/2024 Allegiant told me to contact *************** to see the status of my application. *************** has not received my application. I am upset and highly concerned that my application which included my name, address, date of birth, social security number is lost and I could be the victim of identity theft and fraud. A phone representative said that Allegiant doesnt have anything to do with the applications. *************** representative said she will file a complaint with Allegiant. Meanwhile, I am worried about my credit and identity.

  Customer Answer

  Date: 10/24/2024

  This information was on a tear off portion of the application that explains financial terms, etc. 

  Customer Answer

  Date: 10/24/2024

  This is the name and id number of the flight attendant on the flight. 

  Business Response

  Date: 11/07/2024

  Hello *****,

  Thank you for contacting Allegiant. I apologize for the delayed response. We are experiencing a high demand in emails, and we are trying our best to respond as quickly as possible. 

  We are extremely disappointed to learn that the service you received from our staff did not meet your expectations. All of our team members are expected to be professional, respectful, and assist however they can to provide a satisfactory travel experience. Typically, there is a delay in the processing of in-flight applications as they are mailed to *************** by our flight attendants. I apologize for the inconvenience, however, application processing is handled directly by ****************

  While I cannot undo the circumstances, this matter has been shared with the appropriate department leadership for internal follow up to ensure that any necessary corrective counseling is provided.

   Should you need any further assistance, we recommend trying our online Live Chat available Monday - Friday 5 am 6 pm PT. ************************ is also available 24 hours a day, 7 days a week and can be reached at ************.For the shortest wait time, we encourage you to contact us during off-peakhours which is typically from 9 pm - 4 am PT. Please visit ************************************************ for more information.

   

  Crystal 

   

   

  Customer Answer

  Date: 11/12/2024

  I dont accept this as satisfactory response and remedy yo my lost application. I received a phone call from an Allegiant customer service representative today. The representative  Said he was following up on my two emails from October. That BBB has not contacted them. He explained the application process-they are collected and shipped to ***************. If any information on the application is illegible, they shred the application. (Which seems odd, because they can contact the applicant by phone or email, if its legible/listed) 
  The representative told me he would offer the same Allegiant flight incentive and process the application immediately over the phone. I denied his offer and asked for free identity protection for life. He told me that *************** would offer 1 year identity protection if I called them and told them my situation. I called *************** and they dont offer free identity protection. 
  I feel I was sent on a wild goose chase to just get me off the phone. Very disappointing with their customer service.
  Please let me know your progress.  Thanks. 

  Customer Answer

  Date: 11/12/2024

  I dont accept this as satisfactory response and remedy yo my lost application. I received a phone call from an Allegiant customer service representative today. The representative  Said he was following up on my two emails from October. That BBB has not contacted them. He explained the application process-they are collected and shipped to ***************. If any information on the application is illegible, they shred the application. (Which seems odd, because they can contact the applicant by phone or email, if its legible/listed) 
  The representative told me he would offer the same Allegiant flight incentive and process the application immediately over the phone. I denied his offer and asked for free identity protection for life. He told me that *************** would offer 1 year identity protection if I called them and told them my situation. I called *************** and they dont offer free identity protection. 
  I feel I was sent on a wild goose chase to just get me off the phone. Very disappointing with their customer service.
  Please let me know your progress.  Thanks. 

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22461249
  
  I am rejecting this response because:

  Most Recent Message

  Date Sent: 11/12/2024 3:02:11 PM
  I dont accept this as satisfactory response and remedy yo my lost application. I received a phone call from an Allegiant customer service representative today. The representative  Said he was following up on my two emails from October. That BBB has not contacted them. He explained the application process-they are collected and shipped to ***************. If any information on the application is illegible, they shred the application. (Which seems odd, because they can contact the applicant by phone or email, if its legible/listed) 
  The representative told me he would offer the same Allegiant flight incentive and process the application immediately over the phone. I denied his offer and asked for free identity protection for life. He told me that *************** would offer 1 year identity protection if I called them and told them my situation. I called *************** and they dont offer free identity protection. 
  I feel I was sent on a wild goose chase to just get me off the phone. Very disappointing with their customer service.
  Please let me know your progress.  Thanks. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 11/13/2024

  Thank you for reaching out to us through the Better Business Bureau of ***************. Allegiant strives to provide an excellent experience for all our customers and sincerely regrets you had a less than positive experience. Allegiant does not respond to specific passenger complaints through the BBB platform. Please reach out to us directly to address your concerns:
  
  To speak with a ************* representative, please call us at **************. We are available 24/7, 7 days a week. 
  
  You may also email us through our website at
  ****************************************************************************************.
  Simply complete the form indicating the nature of your complaint. All emails are replied to in the order received.
  
  Our Live Chat is also available Monday through Friday from 5 AM to 6 PM (PST) to assist passengers. Please visit us here-
  ************************************************
  
  If you have a concern about your baggage, please email our Baggage Team directly at *******************************************************************.
  
  We appreciate your patience as we respond to all emails in the order in which they are received. Again, thank you for reaching out to us and we look forward to addressing all your concerns directly.     
  
  Sincerely,
  
  Allegiant Customer Relations Team