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Business Profile

Pets

FurShield

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2026

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered the item on may 4, 2026, 1 collar pendant alone. it comes with the capsule inside already. then i added a second pendant as an add on that comes with the prefilled pendant like the first then 4 extra capsules. the items had not shipped when i checked the status on may 08, 2026. i reached out to the company on may 12 for status. i received communication back that provided tracking number. after tracking i reached back out to confirm the delivery address as it didnt see like it was going to the correct address and the representive confirmed the correct address. on may 22, 2026 i reached out again for tracking update, tracking said it was coming from REMOVEDand i wanted to confirm. the REMOVEDapologized for delay and stated package is on the way. on may 25, 2026 i reached out to inform that 1 was missing 1 capsule. i sent over all the documentaion that confirmed i was to have 4 addtl capsules in addition to the 1. i was told by the REMOVEDthat i misunderstood what was to be sent and was assured i got what i paid for. each time the REMOVEDstated that i responded to having the last capsule sent. on may 27, 2026 REMOVEDsaid will issue a voucher to order addtl capsules. i advised i do not want to be charged shipping,, REMOVEDsaid i would have to pay shipping. on may 28th there were a few emails. on may 30, 2026 there was promo that i was going to take part of and needed clarity with, REMOVEDresponded. june 8, 2026 the voucher they were offering is only for REMOVEDand the lowest option for collar is REMOVED. i am fed up and want to have the capsule i am owed w/o paying for shipping or a refund of the amount of the capsule (site price). can i have assistance please and let others know about the REMOVEDthis company is doing.

    Business Response

    Date: 06/09/2026

    Dear Ms. REMOVEDyou for forwarding this complaint (ID REMOVED. We have reviewed the matter and contacted Ms. REMOVEDdirectly to resolve it.
    We acknowledge her concern regarding the capsule count and have elected to resolve it in her favor. The missing capsules have been shipped to her at no cost, with no shipping charge applied. The tracking number for this shipment is LX001282276907.

    We have also addressed the earlier customer service correspondence that did not resolve the issue promptly, and we are reviewing our product description to prevent similar confusion for future customers.
    We believe this fully satisfies Ms. REMOVEDstated desired outcome of completing her order. Should she require any further assistance, we remain available to help.

    Sincerely,

    FurShied

    Customer Answer

    Date: 06/09/2026

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. If the product has not been received in a timely manner I will again open a complaint with the BBB. 

    Regards,

    REMOVED

FurShield is NOT a BBB Accredited Business.

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