Complaints

This profile includes complaints for Mark Botwin, OD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mark Botwin, OD has 2 locations, listed below.

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  Mark Botwin, OD

  444 Saint Michaels Dr Ste A Santa Fe, NM 87505-7674

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  Mark Botwin, OD

  4250 Cerrillos Rd Ste 1000 B Santa Fe, NM 87505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased glasses at REMOVEDl downtown - REMOVED Their physical address couldn't be found here on BBB. Their other location in on REMOVEDin Santa Fe, NM.
  On 7/22/23 I purchased glasses at REMOVEDdowntown and have tried requesting a refund a couple of times and was denied. This is what happened:
  I've been experiencing a lot of stress. grief and eye discomfort with my last 2 visits here after my new eyeglass prescription with REMOVEDdowntown . The first time I experienced dizziness: I saw the room blur when turning my head and overall not able to see clearly out of them. So I scheduled another appointment for another eye exam because I was told there were no refunds.
  Yes
  I went to pick up my glasses again and this time in the office while trying on my new prescription, I saw reflections with halos and streaks while looking at the light bulb fixtures, the TV at home, and any light that was in front of me. When I complained about these issues to the employees at the store, I was told to take them home and try to adjust to them again!
  I have been seen here by REMOVED for my last two pairs of glasses and had no issues. There is a new eye Dr that I was examined named REMOVED at the downtown location in Santa Fe. I've recently learned the previous eye Dr is at the REMOVEDlocation now and are not at the downtown location. I called the REMOVED location and explained my situation and was told I would be charged for another eye examination although it is the same company. I do not want the glasses and want a full refund.
  I forgot to mention that I had to call my eye insurance company VSP for advice on this situation and was told that my frames should of not been ordered before the eye examination.

  Business Response

  Date: 05/14/2024

  According to our records we initially refunded the amount of $128.89 to REMOVEDwhich leaves a balance of $761.44. We are willing to refund this remaining amount to resolve this matter amicably. Please let me know if this is an acceptable resolution to this concern.

   

  Regards,

   

  REMOVED
  
  REMOVED

  tellison@accentvisionsantafe.com