Complaints

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• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern regarding a recurring issue I have experienced at Bunks Feed Barn, the local Purina dealership, with regard to the availability and sale of rabbit feed.
  
  On multiple occasions—including today—I have contacted the store to inquire about purchasing rabbit feed, only to be informed that the product was out of stock. However, during these instances, I have personally observed multiple bags of rabbit feed visibly stored in the warehouse. This discrepancy between what I am told and what I see has raised serious questions about the transparency of the store’s practices.
  
  Today, after again being informed that there was no rabbit feed available, I learned from a friend—whom I had contacted to borrow feed—that the store did in fact have inventory. Following this, a friend acting as a “secret shopper” visited the store immediately after me and was able to purchase a bag of the very same feed I was denied. On a separate occasion, my grandmother visited the store on my behalf and was allegedly told by REMOVED, a representative of the store, “Is this feed for REMOVED? Because he said he didn’t like Purina,” and was nearly refused service. Such a comment feels unprofessional and discriminatory, particularly as I have made no such derogatory statement about the brand. When I spoke directly with REMOVED today, she eventually acknowledged that feed was in stock but claimed it was being held for another customer. When I expressed that this felt like a refusal of business, she offered no clear justification, nor did she provide confirmation of the customer for whom the product was supposedly reserved. My concern is rooted in fairness, honesty, and equitable access to products. I do not understand why I am repeatedly unable to purchase a standard product from a local business where I have conducted myself respectfully. I hope this matter can be addressed appropriately and that steps will be taken to ensure fair treatment for all customers moving forward.

  Business Response

  Date: 08/15/2025

  Bunk’s Feed
  Barn has been a family-owned business since 1960 and is proud to provide
  excellent customer service to all customers. We are sorry to hear about your
  dissatisfaction with your recent attempt to purchase show rabbit feed. As we
  have informed you twice in the past, our goal is to stock show feed for our
  dedicated customers with some extra bags for new or walk-in customers. As you
  were informed when your two requests were made, our new shipment had not
  arrived and our regular show customers were due to pick up their bags that were
  in stock. We offered to provide you the show rabbit feed the following week so
  we would not short change our customers during show season. Other customers are
  understanding on this practice on items that are not used by a lot of customers
  and are happy to order for the next week. The “secret customer” was actually a
  regular show rabbit customer who drives a long distance and was due to pick up
  the bags we had left at the time of your request. I understand this was
  disappointing to you and we do apologize for the inconvenience. Unfortunately,
  your quotes that store staff did “eventually state that the feed was in stock”
  and that they “offered no clear explanation” are untrue. The staff member did
  explain the situation to you over the telephone and offer to get it the
  following week.

  
  Your request
  for rabbit show feed made by your grandmother happened several years ago and is
  not related to the current issue. Your grandmother’s request for rabbit show feed
  was not “nearly refused,” but was fulfilled that same day. The staff did not
  use the words as quoted to your grandmother as you quoted in the complaint.
  However, the request may have been met with great surprise because of your
  prior complaint to our store and to the manufacturer about bad rabbit show feed.
  This complaint resulted in the manufacturer representatives going to your rabbit
  barn and testing the rabbit show feed and found absolutely nothing wrong. As
  you can see in your quote in your complaint “Such a comment feels unprofessional
  and discriminatory, particularly as I have made no such derogatory statement
  about the brand” is untrue. Bunk’s Feed Barn values all our customers
  and makes every effort to satisfy their requests. There are many other feed
  dealers in town and surrounding area that carry this same rabbit show feed that
  could be an option for you in the future if we are unable to meet your request.
  

  We hope we have adequately addressed your
  concerns and informed you once again about our policy on show feeds and other
  low-volume products. We have successfully dealt with hundreds of customers
  since 1960 and treat all our customers with courtesy and respect.