Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was mailed a mailer picture attached. I followed the instructions and won and called the number and was told to go to the address and that my prize was reserved. I went to collect and they tried to say that was not a winner despite what the mailer and phone line said. They used multiple excuses to not have to pay out. Following the directions on what they mailed per what they mailed to me I am owed $4000 cash.

  Business Response

  Date: 04/21/2026

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to review this matter.
  Our promotional mailer does state that the unique identification number presented must match the winning number verified at the dealership in order to qualify for any prize. Upon review of your visit, the number you presented did not match a winning prize number in our system.
  We understand how this situation could be frustrating, and we sincerely apologize for any confusion the mailer may have caused. Our intention is always to provide a transparent and positive experience for our customers.
  If you have any additional questions or would like us to review anything further with you, please do not hesitate to reach out. We value your feedback and the opportunity to serve you.
  
  

• Initial Complaint

  Date:01/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 19, 2024 I REMOVEDwent to Champion Ford to look at a few used cars that the business had been advertising. I saw a beautiful white jeep renegade, the sales person was very nice and we took it for a quick test drive and I loved it. We did the paper work around maybe 6:30 in the evening I got approved and I did sign the contract and took the vehicle home without a temporary sticker. I had put down 2000.00 it was supposed to be 3000.00 but my debit card only allowed 2000.00. As I was headed home around 730 pm I stopped at a stop light and smelt oil from the heater vents. The second stop light it still smelt like oil. I got home and sniffed between the hood and it smelled like engine oil. The next day I went to work left the car at my house all day and I called a couple of mechanics and they both said the same thing that the intake gasket is Leaking. So I had a friend of mine run a carfax on the jeep and the odometer didn't match also. I did not want to mess with the faulty engine oil leak and the odometer not matching up. I took the car back after work on 12-20-2024 and told the manager about the oil smell and the odometer not matching and they had told the general manager Lou about me returning the vehicle and Lou got so upset with me and escorted me and my son out. I asked if I could get my down payment refunded to me and Lou yelled at me and said No Way.
  I returned the vehicle not even within 24 hours, I would just like to get my down-payment back. Lou also told me he's going to report my credit as a repossession.

  Business Response

  Date: 02/08/2025

  Upon reviewing the situation, we would like to provide some additional context regarding the return of the vehicle as it was not in the same condition:
  1. Condition of the Vehicle: When the vehicle was returned, it sustained damages that were not present at the time of delivery. Specifically, two wheels were damaged, and there was significant damage to the tint not to mention the cleanliness. These concerns were brought to Ms. REMOVED’s attention at the time of the return. We have photographic evidence documenting these issues, which we are attached.
  2. Third-Party Mechanic Assessment: While Ms. REMOVEDreferenced consulting with mechanics about the alleged mechanical issues, we are unaware of which mechanic or certifications were involved. Without independent verification, it is difficult to assess the validity of these claims.
  3. Commitment to Resolution: At Champion Ford Gallup, customer satisfaction is our top priority. While we are eager to resolve this matter swiftly and amicably, we also aim to protect the reputation and interests of our business.
  
  
  We are open to discussing potential resolutions and will work to ensure fairness throughout this process. Please feel free to contact myself directly for further discussions or to request additional documentation and additional pictures.
  
  
  Thank you for your assistance in facilitating a resolution, and we look forward to resolving this matter in a way that is satisfactory to all parties.
  
  
  Sincerely,
  
  
  
  Stacey M. CREMOVED
  Owner/General Manager
  
  

  Customer Answer

  Date: 02/10/2025

  Complaint: REMOVED
  
  
  
  I am rejecting this response because:

  I had brought the vehicle home around 730 pm at night and just parked it at my house. The next day I went to work at 4am did my regular route and came home round 315 pm turned in my paper work from my employment. I got home about 345 and started the car to warm up and took it straight back to the auto sales. So during the time I was at work the whole day the car was parked at my house all day and no one drove it because it had no temporary tag on there. So there is no way I could've damaged anything on the car when it was just parked there. The window tint I noticed was already damaged that night when I took it home from the lot. It wasn't even 24 hours when I took the car back. I am requesting my 2000. Back because it's my down payment and I worked hard for that money. I am a single parent and was looking for a reliable car but unfortunately went to the wrong car dealership that I thot I would get something reliable. 
  
  
  
  
  
  
  
  Regards,
  
  
  
  REMOVED
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business Response

  Date: 03/09/2025

  Ms REMOVED,
  
  We appreciate your response and understand your concerns. However, after reviewing the details of this matter, our findings indicate differently. Based on our assessment, the vehicle was in your possession, and the issues in question were not present at the time of sale.
  
  While we understand your frustration, we must stand by our findings. If you would like to discuss this further, we are happy to review any additional evidence you may have. Please let us know how you would like to proceed.
  
  Best regards,
  Stacey M. CREMOVED

   

  Customer Answer

  Date: 03/11/2025

  Complaint: REMOVED
  
  
  
  I am rejecting this response because:
  This is how I picked up the vehicle and exactly how I returned it, I probably only put like 18 to 20 miles on it and returned it. I didn't give you any trouble by providing you all with the 2000. Down payment. It was supposed to be 3000 down. But I only gave you 2000. Because of the oil smell. I did not give you the whole 3000. So that makes the contract not fully complete. I would appreciate it of you all go by your " customer satisfaction guarantee " saying and return my 2000. 
  
  
  
  Regards,
  
  
  
  REMOVED
  

   

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an elderly women, I went to see my options for trading in my SUV. Champion Ford said my only option was to finance a new loan and have my original SUV reposed, I did not know they financed the 2nd car for 7 years totaling over 40k. I feel that they took advantage of my situation and my weakness of being elderly and not having knowledge of what I was signing.

  Business Response

  Date: 10/16/2024

  We have been in contact with the complainant and the issue has been resolved. 

  Business Response

  Date: 10/24/2024

  Dear REMOVED,

  
  

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or inconvenience you may have experienced during this process.

  
  

  During our recent meeting with you and your daughter, we reached an understanding that the contract would be cancelled, and I can confirm that this has been completed. Please find attached a copy of the cancelled check as proof. We hope this provides reassurance regarding the resolution of this matter.

  
  

  If you have any further questions or require additional assistance, please don’t hesitate to reach out. We are committed to ensuring that every customer feels supported and respected throughout their experience with us.

  
  

  Sincerely,

  REMOVED
  

  Owner/General Manager

  Ed Corley Ford - Champion Ford

• Initial Complaint

  Date:12/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a vehicle from the company and they said everything went thru with the bank and we were allowed to take the vehicle with full coverage insurance and in a few months we had we asked where to pay the payment and we never got an answer back and was told to bring in the vehicle and was kept getting asked for a lot of paperwork,DL,paystubs over and over and they said the bank accepted it. And then was told to bring in the vehicle and we have a bank that doesn’t except p.o.i and we will trade out the vehicle with no money down and we did and was told to give the keys to them and tried to make us redo the paperwork that was already supposedly filed. And told us we need more money and the main person giving us a hard time was the sales manager. Who told my wife I dont want to help you the deal is off and told us you won’t get your down payment back and the vehicle back. And if you don’t leave I’ll call the cops. He wasted our time and money doing run around and he never kept his word to us. They also said there was a co-signer and we never signed for that either. And they never gave us our down payment of 1,000$ and also the amount of 242.21.

  Business Response

  Date: 12/29/2023

  It is unfortunate that we were not able to finalize the loan due to the required documentation not being provided to the lender.  We tried very hard to communicate with the customers clearly and effectively, but calls were not returned and appointments were not kept.  As far as the down payment goes, we will not be charging for the thousands of miles put on the vehicle, nor will we be charging for the damage to the vehicle.  Mr. REMOVEDcan expect a check to be mailed out within the week for a full refund.  It is very rare that a deal can not be completed as we take every possible precaution to make sure this does not happen, but lender requirements must be met in order for them to fund the deal.  In this case the required documents were either not delivered in a timely manner, or they were not acceptable by the lender.  We hope that a full refund along with my sincere apology is a satisfactory resolution to this matter  Please feel free to contact me if you have any questions regarding this transaction

   

  Regards,

   

  REMOVED
  
  REMOVED

  Customer Answer

  Date: 01/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau®:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  
  
  Regards,
  
  
  
  REMOVED

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 17, 2023 I dropped off my 2009 Ford Ranger at Champion Ford located at REMOVEDfor an airbag recall repair. The air bag light was not illuminated when I dropped the vehicle off. On October 20, 2023 I picked up the vehicle and immediately noticed the airbag light was illuminated. I notified the Service Advisor, REMOVEDand he stated that the vehicle was fixed and safe to drive. I explained that the airbag service light indicates that the air bag system has a malfunction or has a problem. He still insisted that the truck was safe to drive. I continued to question his position and explained that if I crashed in the vehicle and was injured as a result of his faulty service then he would be responsible. After this statement, he finally agreed to diagnose the truck to determine the reason for the illuminated air bag service light. The dealership called me 4 hours later and claimed that the light was not related to the airbag recall repair. The dealership claimed the airbag service light was related to a defective spring located in the steering wheel. The dealership stated that the repair would cost $450.00 which was not covered by the recall. I worked with the FORD Corporate offices to do a follow up and the Service Advisor stated to the Corporate office that the vehicle was not inspected prior to the repair so he was not able to remember if the airbag service light was on prior to the air bag recall repair.
  
  When I picked up the vehicle on October 20, the Service Advisor insisted that the vehicle was safe to drive when the airbag service light was illuminated. The Service Advisor did not seem to care, and this behavior is reckless. As a customer, I place my confidence in businesses to provide good quality service to ensure public safety. Champion Ford seems to disregard public safety and is only interested in charging customers. I only want my truck in the condition it was in when I dropped it off at Champion Ford.

  Business Response

  Date: 12/22/2023

   

  Mr. REMOVEDdid in fact bring his 2009 Ford Ranger with over 200,000 miles to our dealership for a recall repair through Ford Motor Company.  We completed the repairs as per the recall, and alerted Mr. REMOVEDto the fact that additional issues existed that were not part of the recall.  After speaking with Mr. REMOVED, I offered to pay for 1/2 of the extra repairs required for his vehicle in the interest of customer satisfaction.  Mr. REMOVEDindicated that this was not acceptable and we did not proceed with repairs.  After speaking to my shop manager, I found that all work pursuant to the recall was completed in accordance with Ford standards.  We strive very hard to ensure customer satisfaction and to treat our customers in a respectful manner.  We are sorry that we were not able to reasonably accommodate Mr. REMOVEDin this matter.