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Business Profile

Roofing Contractors

M Quality Construction, LLC
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had our roof repaired in December of 2023, beginning in April of 2024 it began leaking again. Our contract has a warranty. However the owner, REMOVED, will not call us or text back. Several attempts have been made with no success. We are extremely mad

    Business Response

    Date: 05/29/2024

    Issue attended, thank you. 

    Customer Answer

    Date: 05/30/2024

    I had recently filed a complaint against REMOVED, however the company did reach out to me and we came to a solution. We no longer need to complaint resolved. If we need any help in the future, I will reach out to you.

    Thank you

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to complete work covered by insurance. He said he could complete all the work listed. He had trouble completing the work and didn't finish. He said he wasn't able. He was paid for the work he completed. This was last fall. Now that it's time to use my sprinklers I see that one of the sprinkler heads is covered by concrete creating flooding near my foundation. I sent a text with video but didn't get a reply back.

    Business Response

    Date: 05/29/2024

    Sorry for late response. We can stop by and look at the issue to get it resolved. 

    Business Response

    Date: 05/29/2024

    Issue resolved, thank you for your patience. 

    Customer Answer

    Date: 05/30/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau®:



    I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.



    Regards,



    REMOVED

M Quality Construction, LLC is BBB Accredited.

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.