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Business Profile

Utility Billing

Aztec Utility Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Billing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This private utility company is the only option for Aztec locals & they are price gouging. There is no competition, yet they are upping the prices monthly without informing customers. This evil company will stop at nothing to line their pockets. In this economy they are driving the locals out to make room for Durango transplants. They refuse to make things fair & right and ignore the locals outcry for change.

    Business Response

    Date: 10/01/2024

    The City of Aztec would like to address your complaints.

    We have included a spreadsheet showing the last 3 years of your utility bills by month so that you can see that the bills do rise and fall with the seasons.  However, your bills have been pretty steady from one year to the next.  There are a few exceptions of course.  Possibly higher temperatures, etc.  As far as the $346.45 you are referring to, the bill for the same period in 2023 was $339.09.  That is a difference of $7.36.  At the bottom of the sheet, it shows the total payments during the last 36 months.  If you take the total of $8,301.62 and divide it by the 36 month period, you average $230.60 per month.

    The first rate increase occurred in 2023 and second one in 2024 (approx. $15.44 per mo.) since 2012.  The City of Aztec is not a private utility company, we are a municipality that is trying to do the best job for the community and keep it running smoothly.  However, utilities cost money to provide and maintain and the rate increases have been adopted through the City Commission by Codes and Ordinances as required. There have been notices throughout the process and the public has had opportunities to address them and I believe residents have been involved during that process. I hope this helps you see that you have not been overcharged or randomly billed.  If you would like to contact the City of Aztec Utility Department, we would be more than happy to sit down and go over the bill line item by line item.   

  • Initial Complaint

    Date:02/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In reviewing my bills from the city of Aztec I noticed there are a lot of extra charges that’s don’t make any logical Sence to me I have proof of the charges and have contacted the city about this issue but they fail to correct the issues and I keep finding more unesscary charges and fees

    Business Response

    Date: 02/29/2024

    Hi REMOVED


    My apologies for any confusion with charges on your current bill; maybe we can get it all figured out.  

    The miscellaneous charges on the current bill are due to a couple of things: The disconnect notice which carries a $10 fee was mailed and emailed on 2/7/24.  The reconnect charge of $30 is for the non-pay disconnect that took place on 2/14/24 at 8:37 in the morning, and then re-connected shortly after payment was received.  Anytime utilities are turned off for non-payment, there is an increased deposit charge of 15%.  Your deposit is now at max, there will be no additional increases.  I have also attached the disconnect notice that was sent out stating that services will be disconnected if payment is not received before 2/14/24.

    If you have additional questions and concerns, please feel free to reach out to me directly; you may respond to the duplicate email I will send to your Gmail account or feel free to give me a call REMOVED 

    Kindest Regards,

    REMOVED

    Utility-Business Office Supervisor

Aztec Utility Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.