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Business Profile

Wheelchairs

Numotion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheelchairs.

Complaints

This profile includes complaints for Numotion's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Numotion has 2 locations, listed below.

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    • Numotion

      5501 Wilshire Ave NE Ste C Albuquerque, NM 87113-2569

    • Numotion

      2487 Industrial Blvd Unit 1-1a Grand Junction , CO 81505-1330

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      REMOVEDreports the insurance company bought this.  She's asked several times for them to replace a worn out barring on a tire on her mobile scooter, she knows it's under warranty.  This is a safety issue. 

      Business Response

      Date: 04/22/2024



      REMOVED


      04/22/2024

      Re: REMOVED

      Dear
      Better Business Bureau:

                  We refer to the above and your
      recent correspondence about a complaint filed by REMOVED. At Numotion, we
      take the privacy of our customers’ personal and health information very
      seriously. Numotion does not disclose information about any customer without
      authorization from that individual. Since a signed HIPAA release has been
      received, the details of Mr. REMOVEDare as follows:
       
      The drive wheels were
      replaced on 8/7/23 (new solutions). Client called in on 9/28 and 12/13
      regarding wheel bearings making noise. During those times Numotion was no
      longer in network with client's insurance to which he was informed to seek out
      other company in network with REMOVEDHMO. A new order opened on 1/30 where the
      client was willing to pay out of pocket. Eval was done in-shop on 2/9/24 where
      it was determined that lock nuts were loose and there was no need for
      replacement or warranty parts. Client signed service work order noting
      "both lock nuts on wheels were loose. Cleaned and tightened both and also
      applied Loctite", work order was labor only. Order was closed and billed
      as labor only on 2/9/24.


      If you have any questions or concerns regarding
      this letter, please contact Numotion’s Customer Experience Team by writing to
      us at REMOVED. You can also email us at REMOVED. Or call REMOVED


      Yours sincerely



      REMOVED
      Customer Experience Team

    BBB Accreditation: None

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